Avamar Client Laptop Backup Failed

Hello.

When trying to make a backup on HP laptops, it gives the following error. We can take backups on DELL laptops without any problems.

Summary

Session Information

Avamar Server: "***"

Log Files

Log #1: avtar log 2021-12-23 15:30:46 Turkey Standard Time [7.5.101-101 Windows 10 64-bit-AMD64]
Log #2: MOD-1640262329400 log 2021-12-23 15:30:46 Turkey Standard Time [7.5.101-101 Windows 10 64-bit-AMD64]

Errors and Exceptions

*********** C:\Program Files\avs\var\clientlogs\MOD-1640262329400-3001-Windows.log ***********

Log #1: avtar log 2021-12-23 15:30:46 Turkey Standard Time [7.5.101-101 Windows 10 64-bit-AMD64]

2021-12-23 15:30:46 avtar Info <5008>: Logging to C:\Program Files\avs\var\clientlogs\MOD-1640262329400-3001-Windows.log
2021-12-23 15:30:46 avtar Info <5174>: - Reading C:\Program Files\avs\var\avtar.cmd
2021-12-23 15:30:46 avtar Info <5551>: Command Line: avtar --x05=65536 --sysdir="C:\Program Files\avs\etc" --bindir="C:\Program Files\avs\bin" --vardir="C:\Program Files\avs\var" --ctlcallport=49223 --ctlinterface=3001-MOD-1640262329400 --logtimeformat=default --logtimezone=default --logfile="C:\Program Files\avs\var\clientlogs\MOD-1640262329400-3001-Windows.log" --ctlusessl=true
2021-12-23 15:30:46 avtar Info <7977>: Starting at 2021-12-23 15:30:46 Turkey Standard Time [avtar Dec 15 2017 17:12:40 7.5.101-101 Windows 10 UNKNOWN EDITION! (No Service Pack) 64-bit-AMD64]
2021-12-23 15:30:47 avtar Info <10684>: Setting ctl message version to 3 (from 1)
2021-12-23 15:30:47 avtar Info <16136>: Setting ctl max message size to 268435456
2021-12-23 15:30:47 avtar Info <6767>: Successfully connected to 127.0.0.1:49223
2021-12-23 15:30:47 avtar Info <18839>: The flag --freezecachesize is no longer supported and will be ignored.
2021-12-23 15:30:47 avtar Info <18839>: The flag --freezetimeout is no longer supported and will be ignored.
2021-12-23 15:30:47 avtar Info <18839>: The flag --freezewait is no longer supported and will be ignored.
2021-12-23 15:30:47 avtar Info <18839>: The flag --freezecachesize is no longer supported and will be ignored.
2021-12-23 15:30:47 avtar Info <18839>: The flag --freezetimeout is no longer supported and will be ignored.
2021-12-23 15:30:47 avtar Info <18839>: The flag --freezewait is no longer supported and will be ignored.
2021-12-23 15:30:47 avtar Info <5900>: Workorder received:

  
  
  
  
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
  
  
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
  
  
  
  
  

2021-12-23 15:30:47 avtar Info <5174>: - Reading C:\Program Files\avs\var\avtar.cmd
2021-12-23 15:30:47 avtar Info <41294>: - When using the filename cache for a DDR backend, the paging cache is enabled by default and can't be disabled.
2021-12-23 15:30:47 avtar Info <15130>: - client: setting write blocksize to 256.0 KB for file system backup to DD system
2021-12-23 15:30:47 avtar Info <15131>: - client: setting ddr-threshold to zero for file system backup to DD system
2021-12-23 15:30:47 avtar Info <18776>: Restore target is Win2012 - initializing WSS SIS Manager.
2021-12-23 15:30:47 avtar Info <5946>: File system character encoding is 65001 (UTF-8).
2021-12-23 15:30:47 avtar Info <8940>: Starting back up at 2021-12-23 15:30:47 Turkey Standard Time as "NT AUTHORITY\SYSTEM" on "bpmpc384" (8 CPUs) [7.5.101-101]
2021-12-23 15:30:47 avtar Info <18833>: Volume "\\?\Volume{169a3277-961e-4904-9276-330d191b4c99}\" is not acessible via a path name.
2021-12-23 15:30:47 avtar Info <18833>: Volume "\\?\Volume{f354c282-615e-4c23-ae11-cbb0ca4f4069}\" is not acessible via a path name.
2021-12-23 15:30:47 avtar Info <5730>: Entering include/exclude rules.
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\EfaSIDat\*"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Windows\System32\MsDtc\MSDTC.LOG"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Windows\System32\MsDtc\Trace\dtctrace.log"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\FVE.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\FVE.{c9ca54a3-6983-46b7-8684-a7e5e23499e3}"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\FVE.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.*"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}.*"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\FVE2.{aff97bac-a69b-45da-aba1-2cfbce434750}.*"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\FVE2.{24e6f0ae-6a00-4f73-984b-75ce9942852d}"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\FVE2.{c9ca54a3-6983-46b7-8684-a7e5e23499e3}"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\FVE2.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.*"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Windows\softwaredistribution\*.* /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\ProgramData\Microsoft\Windows\WER\* /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}DB"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}ALT"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752} /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Windows\Temp\* /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\Heat\*.* /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\hiberfil.sys"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Windows\netlogon.chg"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\System Volume Information\MountPointManagerRemoteDatabase"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "\Pagefile.sys"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\WINDOWS\Minidump\* /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Windows\memory.dmp"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "%systemroot%\system32\config\systemprofile\index.dat /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Users\uyangaz\index.dat /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Users\oar\index.dat /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Users\mengine\index.dat /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Users\yanux001\index.dat /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Users\vcelebi\index.dat /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Users\B_Power\index.dat /s"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\Windows\System32\LogFiles\WMI\RtBackup\*.*"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "C:\ProgramData\Microsoft\Network\Downloader\* /s"
2021-12-23 15:30:47 avtar Info <5438>: Loaded 34 exclude patterns from Windows local machine registry
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "System Volume Information\Syscache.hve*"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "Temporary Internet Files\"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "outlook.ost"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "outlook\*.ost"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude ".snapshot/"
2021-12-23 15:30:47 avtar Info <7838>: - Adding cachefile exclude "*p_cache.dat"
2021-12-23 15:30:47 avtar Info <7838>: - Adding cachefile exclude "*f_cache.dat"
2021-12-23 15:30:47 avtar Info <7838>: - Adding cachefile exclude "*f_cache2.dat"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "System Volume Information\Dedup\*"
2021-12-23 15:30:47 avtar Info <7838>: - Adding system exclude "System Volume Information\ResumeKeyFilter.Store"
2021-12-23 15:30:47 avtar Info <17856>: EngageADE disabling ADEChunker, create:1 streamformat_out:11 extract:0 pluginid:3001-Windows replicate:0
2021-12-23 15:30:47 avtar Info <8474>: - Log file path: C:\Program Files\avs\var\clientlogs\MOD-1640262329400-3001-Windows.log
2021-12-23 15:30:47 avtar Info <6555>: Initializing connection
2021-12-23 15:30:47 avtar Info <5552>: Connecting to Avamar Server (***)
2021-12-23 15:30:47 avtar Info <5554>: Connecting to one node in each datacenter
2021-12-23 15:30:48 avtar Info <5993>: - Connect: Connected to ***:29000, Priv=0, SSL Cipher=AES256-SHA
2021-12-23 15:30:48 avtar Info <5993>: - Datacenter 0 has 1 nodes: Connected to ***:29000, Priv=0, SSL Cipher=AES256-SHA
2021-12-23 15:30:48 avtar Info <5581>: Logging in on connection 0 with Session Ticket
2021-12-23 15:30:48 avtar Info <18854>: Using Secure Session Ticket Format
2021-12-23 15:30:48 avtar Info <5582>: Avamar Server login successful
2021-12-23 15:30:48 avtar Info <5018>: - Session ID: 0
2021-12-23 15:30:48 avtar Info <10632>: Using Client-ID='78ece4fbc3815b26ce41c8c179225275a004047f'
2021-12-23 15:30:48 avtar Info <10534>: Initializing session on Data Domain: 1, mode:BACKUP, boost:ENABLED, , max-streams:1, pool-size:67108864, queue-size:6, read-size:262144
2021-12-23 15:30:48 avtar Info <10535>: - DDR naming options: Filenames: UNIQUE, ClientID:CID, BackupID:HEX-TIME, Avamar Server Name:DPNID
2021-12-23 15:30:48 avtar Info <40058>: - Client connecting to the Avamar Server using authentication, client connecting to the Data Domain system using two-way authentication
2021-12-23 15:30:49 avtar Info <16684>: - Data Domain Engine (3.4.1.1 build 581249)
2021-12-23 15:30:49 avtar Info <40174>: Multi-stream restore via cloning is enabled.
2021-12-23 15:30:49 avtar Info <10632>: Using Client-ID='78ece4fbc3815b26ce41c8c179225275a004047f'
2021-12-23 15:30:49 avtar Info <40062>: GSAN connected via: IPv4, retrieved Data Domain IPv4 hostname = ****
2021-12-23 15:30:49 avtar Info <10539>: Connecting to Data Domain Server "****"(1)  (LSU: avamar-1526328882) with auth token
2021-12-23 15:30:49 avtar Info <10540>: - Resolved Data Domain Server name "***" to the IP address "***"
2021-12-23 15:30:49 avtar Info <41236>: - Connecting to Data Domain Server name "***" with token:06d80fb87c21f773dd6319214fb11f8709c3e92a
2021-12-23 15:30:49 avtar Info <0000>: - Connecting to:
DataDomain:           ***
encryption strength:  2
auth_mode:            2
client_cert           C:\Program Files\avs\etc\cert.pem
client_key:           C:\Program Files\avs\etc\key.pem
server_cert:          C:\Program Files\avs\etc\.tmp\MOD-1640262329400_61c46bf8_206e.pem
chain_cert:           C:\Program Files\avs\etc\chain.pem
2021-12-23 15:30:49 avtar Info <19155>: - Establishing a connection via token to the Data Domain system with certificate authentication (Connection mode: A:2 E:2).

*********** C:\Program Files\avs\var\clientlogs\MOD-1640262329400-3001-Windows.alg ***********

Log #2: MOD-1640262329400 log 2021-12-23 15:30:46 Turkey Standard Time [7.5.101-101 Windows 10 UNKNOWN EDITION! (No Service Pack) 64-bit-AMD64]

2021-12-23 15:30:46 MOD-1640262329400 Info <0000>: Workorder : MOD-1640262329400
2021-12-23 15:30:46 MOD-1640262329400 Info <0000>: Plugin ID : 3001-Windows
2021-12-23 15:30:46 MOD-1640262329400 Info <0000>: bindir    : C:\Program Files\avs\bin
2021-12-23 15:30:46 MOD-1640262329400 Info <0000>: vardir    : C:\Program Files\avs\var
2021-12-23 15:30:46 MOD-1640262329400 Info <0000>: Initiator : 
2021-12-23 15:30:46 MOD-1640262329400 Info <0000>: Executable : C:\Program Files\avs\bin\avtar
2021-12-23 15:30:46 MOD-1640262329400 Info <0000>: Args       : avtar --sysdir="C:\Program Files\avs\etc" --bindir="C:\Program Files\avs\bin" --vardir="C:\Program Files\avs\var" --ctlcallport="49223" --ctlinterface="3001-MOD-1640262329400" --logtimeformat="default" --logtimezone="default" --logfile="C:\Program Files\avs\var\clientlogs\MOD-1640262329400-3001-Windows.log" --ctlusessl="true"
2021-12-23 15:30:46 MOD-1640262329400 Info <0000>: Order      : 

  
  
  
  
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
  
  
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
    
  
  
  
  
  
  

2021-12-23 15:31:07 MOD-1640262329400 Warning <0000>: Workorder "MOD-1640262329400" non-zero exit status 'code 0xc0000005: No error description string'
2021-12-23 15:31:07 MOD-1640262329400 Info <0000>:

View All

No Events found!