m18 R2, AWGameLibrary.UCSubAgent.exe - System Error

Hi,

Please use the following workaround to add the games:

1. Open Alienware Command Center.
2. Click "Add Title" on the Library page.
3. Click "Browse", then select the installed game path.
4. Click "Open", wait a few seconds, and refresh the Library page.
   
   

Important: Please let us know if this workaround is helpful or if the issue persists. 

Steps to Ensure Your Games are Detected in Alienware Command Center (AWCC):

1. Select "No beta chosen":
   Open Steam, go to the Steam Settings > Interface, and ensure that "No beta chosen" is selected in the Client Beta Participation settings.

2. Restart Steam:
   After confirming the beta settings, restart the Steam client.

3. Restart Your System:
   For the changes to fully take effect, restart your computer.

4. Check AWCC:
   Once your system is back up, open Alienware Command Center (AWCC) and your games should now be detected.

I have the same problem. I installed the last version of awcc. I tried the two solutions and not had sucess. Its frustating!!!!!

@PauloHiram​ I have the same issue, I even got help from dell customer service and tried to do all the steps they  gave, none of it works. I think it needs a clean install of OS

@Cyrus021​ or remove comand centee. Works. I did it!

It’s a shame. I live in Brasil. And this notebook alienware is very expensive. Dell would deliver best softwares

Hi all,

Have you tried this workaround?

https://www.dell.com/community/en/conversations/alienware/m18-r2-awgamelibraryucsubagentexe-system-error/66a9014f8fef14692954e192?commentId=66cdd4b79c2c95131fcb30b6

Just for clarification, this didn't affect playing any of your games, right? I would hate for this to be a fatal AWCC bug.

Same is happening here. Alienware M16 R2. Never happened before, I have the machine since May. What is going on?

PS - The chosen answer above did not work at all.

I am also experiencing this issue and it has never happened. Today is the first day it started. Dell seriously needs to remove the dell Solution tag because it’s incorrect and in fact does not fix the problem. this is most certainly a Dell update or compatibility issue on their amend and it needs a big fix

@PauloHiram​ yes it will work and no annooying pop up message, but fan controls are there and power setting

@DELL-Nat M​ yes Ive tried the workaround, its still the same, I even tried uninstalling and deleting folder in program data and all traces then perform clean installation

@StupidBee​ I think the problem is the AWCC, even the online support doing it remotely cant fix it. I think the only solution is to perform a clean installation of OS

Thank you for sharing your feedback on the workaround provided. I've passed it along to the team, and I'll keep you updated on the next steps.