m18 R1, new, random reboots and many bluescreens

Alienware m18 R1 AMD

I got this m18 R1 AMD model a couple weeks ago. I have had numerous random reboots while gaming or browsing, numerous bluescreens for various reasons. Tech support had me wipe and reinstall windows. Then after about an hour I got a reboot and a blue screen,. I also had about 13,500 events in the event manager. this thing turns on sometimes after being off and the display never wakes up. So i have to do a hard reboot. My other fairly new alienware laptops have never done anything like this.

Any ideas?

Responses(1)

crimsom

7 Technologist

•

6.1K Posts

1

September 7th, 2023 22:57

Hi Yamahansolo welcome to this free user-to-user Alienware laptop discussion forum.

Having installed new windows operating system and issues not fixed, this system was seemingly delivered with hardware faults. Within the first 30 days there is option to Reject Alienware m18 R1 AMD (1/20/2023) and get full refund or new replacement system. ‎Dell Refund policy, New vs Refurbished | DELL Technologies. Click on Get Help Now icon on the right hand side of this webpage. Request Dell Support use their diagnostic software to undertake an online investigation to fix software and/or instigate installation of replacement parts.

Please Sign In to your online Dell account ASAP to create Service Request so that Dell knows there is a problem to fix. Click on Product Support and then click on Sign In link that is in the top RH corner of new webpage. On first line of Service Request state that this is a Formal Complaint to Reject and request escalation to senior Dell tier that is authorized to investigate and implement full refund (no restocking fee). Include your dialogue with Dell Support. The investigation usually takes about 10 working days. Wait for Dell to collect this laptop.

(edited)

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