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May 28th, 2024 18:08

m18 R1, Dell TechHub Nvidia GPU problem

Alienware m18 R1 AMD

Alienware m18 R1 AMD

When I try to open games on my computer, visual errors prevent the nvidia gpu from working. When I open msconfig and turn off the delltechhub service, the problem is solved, but Dell applications do not work (supportassist, alienware command center and FN keys). Even though I received Dell technical support, my problem was not solved.  I've never had a problem like this before.  I was told that this problem was due to the latest updates and that I should wait for the new software update.  I can't really use my computer.  I want it to be resolved urgently.

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May 31st, 2024 09:53

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

Go back to using our Dell OEM Nvidia drivers and Nvidia GeForce Experience app found on the m18 R1 Drivers page. Once both are installed, restart. Then retest.

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