Start a Conversation

Unsolved

I

1 Message

26

March 28th, 2024 02:01

m17 R3, BSOD only while gaming

Hello I have an Alienware R3 M17 laptop and I have had it for about three years. For the past month or so I keep getting BSOD every time I play a game, If i don't play a game and just browse the internet it will stay on all day. Each time it happens I get a different error each time, I have gotten UNEXPECTED_STORE_EXCEPTION, KERNEL_DATA_INPAGE_ERROR and CRITICAL_PROCESS_DIED. I have uninstalled the NVIDIA drivers and used the ones recommended on dells website, I have also just formatted my pc and still the same thing is happening. I ran memtest and it passed, I checked CrystalDiskInfo and the health of my hard drive was at 99%. It is worth noting that windows updated my BIOS in Feb and before that it never used to do this but I am not sure if this is the problem.

Here is a memory dump I have as well if it helps

https://www.mediafire.com/file/864051505glr9u3/032724-6984-01.dmp/file

If anyone has any suggestions on what to try please let me know. Thanks for your help

6 Professor

 • 

6.1K Posts

March 29th, 2024 10:12

Hi icyRaven please look at Laptop BIOS update instructions.

BIOS, which stands for Basic Input Output System, is software stored on a small memory chip on the motherboard. It's BIOS that's responsible for the POST and therefore makes it the very first software to run when a computer is started. The BIOS firmware is non-volatile, meaning that its settings are saved and recoverable even after power has been removed from the device. 

Please try to install the previous BIOS version that you know works. 

(edited)

No Events found!

Top