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June 9th, 2024 02:18

m15, windows screen on the boot, freezing and doing the process over

My Alienware laptop m15 keeps getting to the windows screen on the boot and then freezing and doing the process over. After the initial Alienware screen loads up i get to the usual window loading screen and then it just freezes and resets over and over. This happened after I hard reset my computer after the performance was being slow. 

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June 11th, 2024 09:33

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

Before our users can assist, reply back with the specific m15. There are 8 m15 models.

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