Hey Crimsom. 

One is the battery the laptop came with when I bought it new from Dell. 

The other is from ebay. The seller has tens of thousands of positive feedback. 

It's an official Dell battery as it is identical to the original. 

I guess it could be a few years old though. As you say Dell no longer sell these. 

Do you think it could be the battery still?

Thanks. 

Hi @Lam47  Dell do not sell replacement batteries.

What is the source and pedigree of these replacement batteries? 

New Alienware 17 R2 / R3 OEM Original 8-cell Laptop Battery 92Wh - 6JHDV - with 1 Year Warranty 

Thanks Crimsom. 

Interesting! The battery from ebay is from November 2017!

Last time it was used was 14/12/2020 and it has a maximum capacity then of 55,605mWh.

Soooo perhaps it's just too old to work. 

What would your opinion be on a third party battery?

Thanks so much for the help and if you want to see the report let me know

Laurie. 

Thanks again Crimsom. 

Actually the battery is older than reported in the battery test. The sticker on the unit states 05/2015 which is older than the original!
I'm going to do as suggested and see if I can get a refund. I'm in the UK and the seller has been very helpful up to this point. Will see what they say. 

And then I guess I will try a newer third party battery and see what my laptop thinks!

Thanks ever so much for the help and I will of course give you Kudos!

Hi @Lam47  this battery has been sat on the shelf too long, and its chemistry continues to degrade battery performance. This battery is very old, its polarity has reverted, it will actively reject any attempt to hold a charge. The vendor knows this, you have been supplied with a battery that is clearly not fit for purpose.

Use your eBay account to Reject this item immediately and tell the vendor why, so that eBay has a record in their system. You must tell the vendor your remedy, replacement or full refund. 

We do not know in which part of the world you reside. If you live in US, try Here. 

Please remember to give Kudos = thank you to this volunteer user who is not employed by Dell. 

Hi @Lam47  wow that is very old and not new, it has been used in a different laptop(s). Laptop without battery, will happily function as a Desktop. 

Just an update for anyone else having issues. 

I bought a new third party battery on ebay. 

This worked!! It does do this weird thing where once the battery hits about 50% it drops to almost nothing. But at least I get a couple of hours before this happens which is really helpful. 

Thanks @crimsom for all the advice. I have accepted your solution

Hi @Lam47  thank you for sharing update. 

Dell users are also reporting that the Dell Part Number DP/N on the white label is for a different battery. COVID-19 is making supply of replacement batteries problematic. Transferring a label from a different battery and tricking unsuspecting users with a false manufacture date should be reported to eBay, who can take action against these rogue traders. 

Have just set our internet browser to shop in UK for OEM Original 8-cell Laptop Battery 92Wh - 6JHDV and there are many traders offering OEM Replacement Battery 6JHDV, Brand New, One Year Warranty. These should give full charge for about two years before next replacement. You do not have to tolerate problematic replacement batteries. 

I have a 2015 17R3, the "6th" battery yes "6th" has just reported "This battery has experienced a permanent failure and needs to be replaced"

the first 2 replacements were done by Dell techs at my home, they wouldn't sell me a battery, I since bought and replaced a battery from Dell which lasted 6 months, upon query I was told this one only had a 30day warranty, I've since had 2 from Amazon, the second a replacement after the first one failed at about 6 months, I think it's more likely a Dell fault which they conveniently back heel, of course they don't stock those batteries any more, hence Amazon, eBay etc.

Although I've been happy with other aspects of the 17R3, I would hesitate to but another Dell/Alienware. It's never been used for gaming.

Previously I had a Sony Vaio, it still had the original battery in after 5 years, albeit on a vastly reduced capacity, the only conclusion I can objectively come to from my exoerience is Dell are rubbish.

Hi @Lam47 @SIDNEYK !

Here is a replacement that guaranteed to work and last you a while.

Amazon.com: OUWEE 6JHDV Laptop Battery Compatible with Dell Alienware 17 R2 R3 P43F001 P43F002 ALW17ED-1728 2728 3728 3828 4718 4738 AW17R3-4175SLV 8342SLV 7092SLV 2136SLV 6JHCY YKWXX 05046J 14.8V 92Wh 6000mAh : Electronics

I always use OUWEE in my laptops as my old 15 R1 is still working to this day ever since I swapped the battery out for a OUWEE one back in 2019.

I also recommend discharging the laptop before installing a new one in and then leaving the laptop to fully charge instead of turning it on immediately.

Thanks for your kind response, I had already ordered a new one from Amazon, I am in the UK as well.

Fitted and working, I took a warranty on the battery for £5.00 approx $7, thought it worth a try, even though the warranty may be useless, I know from past experience I will be making a claim, 7th battery since 2015.

See below.

https://www.amazon.co.uk/6JHDV-ALW17ED-1728-ALW17ED-4718-ALW17ED-4738-ALW17ED-1828T/dp/B07B9RXW85/ref=sr_1_4?crid=6WJLCL3926BV&keywords=alienware+17+r3+battery&qid=1645200458&s=computers&sprefix=alienware+17r3+battery%2Ccomputers%2C69&sr=1-4

ANTIEE 92Wh 6JHDV Laptop Battery for Dell Alienware 17 R2 R3 P43F001 P43F002 ALW17ED-1728 2728 3728 3828 4718 4738 1828T AW17R3-4175SLV 8342SLV 7092SLV 2136SLV Gaming 6JHCY 5046J 05046J 14.8V 8Cell

Hi @SIDNEYK !

Thats one nice battery! I think I finally might buy that brand incase my OUWEE one dies on me. Hope this one lasts and if any issues occur let me know!