Like ejn says, you will need to prove to Dell that you are the original owner for any chance for them to open up your system. Even then, they are not obligated to do it for you. The BIOS password is usually set to protect the system when it is stolen because it is very hard to unlock, not impossible though. 99.9% of people never would never set this password.
If you cannot prove this to Dell then they will not and should not help you, unfortunately.
The password is stored in the non-volatile memory. Some people will say that resetting the CMOS or NVRAM will remove the password but this usually isn't the case. Not in the older systems that I have seen anyway.
ejn63
10 Elder
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June 5th, 2024 22:13
Place a voice call to Dell support. Upon verification of ownership, they'll unlock the system.
mattyb3
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June 7th, 2024 05:47
Like ejn says, you will need to prove to Dell that you are the original owner for any chance for them to open up your system. Even then, they are not obligated to do it for you. The BIOS password is usually set to protect the system when it is stolen because it is very hard to unlock, not impossible though. 99.9% of people never would never set this password.
If you cannot prove this to Dell then they will not and should not help you, unfortunately.
The password is stored in the non-volatile memory. Some people will say that resetting the CMOS or NVRAM will remove the password but this usually isn't the case. Not in the older systems that I have seen anyway.