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Problem with headset sound on new Alienware 17!
Hi. I just got my new Alienware 17 laptop yesterday. I have started installing games etc... on it. The only problem I have is that the sound of my earphones are very poor. I had a similar problem like this on my older laptop (also a Dell) but I fixed that by going to IDT Audio Manager and setting the speaker size of my headset to large. Then it produced a HD sound... Now the problem is that my new laptop don't use IDT for sound... It seems like it is using Realtek... I tried to find the Realtek HD Audio manager but couldn't find it anywhere. I did however find a Dolby digital home theater application, but I cant change much settings in there. I have checked that all my drivers are up to date. How do I fix this?
Alienware-Naomi
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July 2nd, 2014 12:00
Hi!
You should be able to find the Audio Manager in the Control Panel (first, check under Programs and features to make the software is installed). Try adjusting the settings there, if issue persist, I recommend you test a different headset and external speakers.
DELL-Chris M
Community Manager
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July 2nd, 2014 13:00
Headphones without an attached boom microphone should be plugged into #8.
Headphones with an attached boom microphone should be plugged into #9.
user_dell
8 Posts
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July 2nd, 2014 13:00
Hi,
Under programs and features I have Realtek High Definition Audio Driver and Dolby Digital Plus Home Theatre.
I found "Alienware Audio" and "Dolby Digital Plus Home Theatre" under Hardware and Sound. I checked both but still didn't find the option to adjust the size of my speaker. I unfortunately don't have any other sound system. When I use my laptops built in speakers, the sound is fine. It must then be with my earphones settings?
If this helps, I have SENNHEISER HD 202
user_dell
8 Posts
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July 2nd, 2014 14:00
Everything goes well until I have to launch the Realtek HD Audio Manager. I do have the Realtek High Definition Audio under Sound, video and game controllers. However I am unable to start the manager. When I double click on "Realtek High Definition Audio " it doesn't launch the Audio Manager. Oh and my earphones don't have a mic, and they are plugged into #8.
Alienware-Naomi
1.8K Posts
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July 2nd, 2014 16:00
Try to re-install the driver.
user_dell
8 Posts
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July 3rd, 2014 09:00
DELL-Chris M
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July 4th, 2014 08:00
I go here:
http://www.dell.com/support/home/us/en/04/product-support/product/alienware-17/drivers
When I choose Windows 7 64bit and Windows 8.1 64bit, I see this Realtek ALC3661 Audio codec Driver:
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=DW2CT
Version 6.0.1.7260, A01
Release date 6/27/2014
When I choose Windows 8 64bit, I see this Realtek ALC3661 Audio codec Driver:
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=044GN
Version 6.0.1.6876, A00
Release date 7/4/2013
I have the Alienware X51-R1 which has a different RealTek (ALC892) than your Alienware 17 RealTek (ALC3661). I open Start- All Programs- Dell Audio - Alienware Audio. I see the following =
user_dell
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July 4th, 2014 12:00
Tesla1856
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July 4th, 2014 22:00
For HD-Audio HeadSet on Alienware-17 laptop, try big-name USB-based Headset.
For HD-Video, HDMI on Alienware-17 laptop to Home Theater Amp. Includes HD-Audio to main LivingRoom speakers.
DELL-Chris M
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July 5th, 2014 22:00
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user_dell
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July 6th, 2014 07:00