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Alienware Graphics Amplifier does not boot at all. Only the USB hub works.
Hello everyone,
I had just received my AGA this week and there has been a slew of problems right off the bat. First and foremost, I can't get it to start up. Every time I connect the graphics cable to my Alienware 13, the Amp does not detect my external graphics card. ONLY THE USB HUB WORKS. I've tried searching everywhere online, but to no avail. It's not a faulty cable or device issue as I've tested two separate, functioning GPUs on two AGAs (my initial purchase and a replacement). Do note that both my initial AGA and the current replacement I have is a model 9R7XN, which I bought from Amazon.com in mint condition from Alienware.
My set up is as follows: Alienware 13 running Windows 10 Home, Intel Core i5-5200U Dual Core, Alienware BIOS ver. A04 UEFI, 8GB RAM, Intel HD Graphics 5500 integrated GPU with Geforce GTX 960M as dedicated GPU.
The new graphics card I'm trying to install is an ASUS Dual Series Radeon RX460 2GB DDR5 OC Edition.
Here's what I've done so far:
Press the FN+F1 key
Installed the AMD/AGA drivers.
Installed the AGA Software.
Uninstalled the NVidia drivers with DDU.
Formatted to factory default settings, twice.
Wiped all personal data with a system reset.
Downgrade the BIOS to version A03 from A04
Reinstalled Alienware Command Center.
Installed various Dell/Alienware apps that came with the initial package.
In conclusion, I'm running out of ideas here. I desperately want my AGA to work, but it prompts an infinite restart cycle at best and says I've never connected an AGA at worst.
TL;DR: My AGA won't boot. I've tried everything I could think of. Please help.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
January 13th, 2017 10:00
Hi,
Unfortunately, that video card is not validated so we can't confirm functionality.
Here you have an article that will show you all compatible cards, check if by any change you can try with a validated card:
http://dell.to/2jge2z0
AshN7
13 Posts
0
January 13th, 2017 21:00
This is a complete cop out answer. I've not been able to get my AGA working with an Nvidia 1080. Won't recognize the card. The page the answer refers to says the 1080 is compatible. Yes, there's a note saying some may not work but that isn't great help from Dell as you have to buy a card then try it. The help from Dell I got was advice to buy another card (and if Dell knows which one it doesn't say on its list) or to wait for future driver updates and se if that works. As a long term lover of Alienware kit, and having several systems(and was looking to get one or two more this year) I have to say that my experience with the AGA is pushing me elsewhere. Being stuck with a $1000 lump and no spare $1000 to get another card, I'm wanting to know when the device will get the updated driver etc updates.