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3 Posts
1
74327
Alienware 14 - Touchpad problem
I've had my Alienware 14 laptop for a few months now, and I recently did something to make my touchpad no longer functional :(
I was trying to clean the touchpad when I saw it looked like had a scratch on it, so I kept trying to get rid of it, but it only got worse. I realized it was the actual touchpad's plastic/top layer of some sort, and I scratched almost half of it off trying to get rid of the look of it being scratched off
Looks like this now:
http://i.imgur.com/9uO97zV.jpg
I do use a usb mouse, so this isn't too bad... but now my touchpad does not respond and just spazzes out when I try to use it. I'm wondering if there is anything I can do, is there such thing as a touchpad replacement?
Thanks
Alienware-Naomi
1.8K Posts
1
July 22nd, 2014 16:00
Hi Shaan211,
Yes, you can request a touchpad replacement. Send me a private message with your Service Tag and contact information so I can help you.
Shaan211
3 Posts
0
July 22nd, 2014 12:00
bump .
Shaan211
3 Posts
0
July 22nd, 2014 15:00
bump
farazmustafakha
1 Message
0
June 27th, 2015 14:00
I've had my Alienware 14 laptop for an year now and I was trying to clean the touchpad when I saw it looked like had a scratch on it, so I kept trying to get rid of it, but it only got worse. I realized it was the actual touchpad's plastic/top layer of some sort, and I scratched almost half of it off trying to get rid of the look of it being scratched off
Looks like this now:
Please help me with it. Service tag <ADMIN NOTE: Service tag removed per privacy policy>
raymon7273
1 Message
0
August 27th, 2015 23:00
hey i saw your post and i also have a alienware 14 with many scratches on the touch pad and the whole laptop i wanted to know if there is any thing i can use to clean it with or fill in the scratches from dell or even a 3rd party if you can help me out that would be great thank you.
Raymon
Paperkrain
4 Posts
0
April 11th, 2016 23:00
I have the same issue, but I recently called Dell and they said it was a 'billable' item.
I had the impression this was under warranty as the paint shouldn't have come off and damaged the touchpad sensor.