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AW3821DW, is it normal to have one dead pixel?
The first unit I receive got one dead pixel and a dark spot.
Contacted dell support and request an exchange 10 days ago.
Received the exchange unit today and ran the build-in screen test.
No dark spot was found but there is one dead pixel.
I think I'll keep this because it is better than the first one at least. And also wanted to see if having one dead pixel for this model is common or not.
XPS_Man
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July 31st, 2021 20:00
No certainly it's not common
Total 6+ dead pixel qualifies you for another replacement
I would say keep testing for a week or 2
Vanadiel
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August 1st, 2021 10:00
You might want to check out the DELL policy regarding this:
DELL display Pixel Guidelines
For your warranty, it is best to discuss that with a DELL agent, as they are best suited to address warranty questions.
I should add to this that this is not an uncommon issue, and is related to the manufacturing process of the panel. This is something I always dread when purchasing a new LCD monitor, because I know there's a certain change of having a dead or stuck pixel. It's the main reason why I only purchase monitors that have a different policy, and guarantee no dead or stuck pixels. It's not cheap, but worth it in my opinion because even 1 pixel that catches my eye will always catch my eye once I notice it.
Larcade
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August 1st, 2021 11:00
I did read the DELL display Pixel Guideline and have received a replacement unit yesterday.
The replacement unit has no dark spot but 1 dead pixel was found.
I plan on keeping it because it is better than my first unit which has 1 dead pixel and a dark spot.
Considering this is a high-end monitor. I just want to know is 100% no dead pixel panel is hard to come by.
speedstep
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August 1st, 2021 11:00
@Larcade
Run Deadpix portable to try and unstick the deadpixel
https://codedead.com/software/deadpix/
https://codedead.com/Software/DeadPix/DP_Port.zip
Larcade
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August 1st, 2021 12:00
Big thanks, trying it now
Vanadiel
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August 1st, 2021 14:00
I am one of those people, lol. But I only buy monitors with 100% no dead/stuck pixel warranty.
Larcade
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August 1st, 2021 14:00
I have been running deadpix for hours. It didn't fix it.
Guess I'll have to settle with 99.9% lol
XPS_Man
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August 1st, 2021 14:00
@Larcade I really appreciate users Like you, most KARENS would ask for a replacement because there is scratch they can not live with,
Less E-WASTE