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Munro77

1 Rookie

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9 Posts

255

January 26th, 2024 15:35

AW3225QF, not reporting full EDID

The AW3225QF is not reporting the proper EDID information to Windows. By default, the monitor is not reporting VRR ranges, or any HDR or CTA-861 blocks at all. This results in (at least) behavious such as severe VRR flickering.  Please correct the EDID/Handshake with the monitor. This occurs over HDMI and DisplayPort, Nvidia graphics card (although others with AMD have reported the same).

2 people also have this problem

DELL-Chris M

Community Manager

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54.4K Posts

February 27th, 2024 15:29

M2B103 no longer available. DELL-Admin, =
Fixes & Enhancements
1. Add Dolby Vision OFF mode in OSD Menu.

When Dolby Vision is turned Off, Smart HDR is enabled in the OSD. In Smart HDR, Desktop, Movie HDR, Game HDR, Custom Color HDR and DisplayHDR True Black have a max brightness of ~450nits. To get a max brightness of 1000nits, select HDR Peak 1000.


M2B104 =
Fixes & Enhancements
1. Fix over-sensitivity of abnormal temperature detection potential mis-trigger Abnormal Thermal detection message pop-up.
2. Fix potential image clipping at the edge of the left or right side of the panel.

(edited)

DELL-Chris M

Community Manager

 • 

54.4K Posts

February 5th, 2024 14:59

Dell is not able to duplicate this issue in the lab. Be sure all systems have the latest video card drivers installed and retest.

All must start a case with Dell Support. They need to first verify the warranty and ownership status. Click the "Get Help Now" icon on the right to start a live chat session. Provide to them the private AW3225QF Service Tag.

Dell Alienware team and Displays team are aware of this and investigating. Periodically check the AW3225QF Drivers & Downloads page for a new firmware update.

(edited)

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