1 Rookie
•
33 Posts
0
248
AW3225QF From Best Buy - OLED Panel Replacement Warranty?
I just purchased an Alienware AW3225QF monitor from Best Buy, and I'd like to find out if the OLED panel is covered by Dell's 3-YR panel replacement warranty? Also, I see that if I had purchased the monitor from Dell, I could have purchased a "3Y Premium Support with Advanced Exchange after remote diagnosis" warranty. Can I still purchase that warranty?
ejn63
10 Elder
10 Elder
•
24.9K Posts
0
June 4th, 2024 22:18
This has come up before -- the answer on both counts is no. The guarantee and advance exchange are available only with a direct from Dell purchase.
If you're within your return period from Best Buy or are OK with the restocking fee if the box has been opened, you can return the monitor and order from Dell.
ejn63
10 Elder
10 Elder
•
24.9K Posts
0
June 8th, 2024 16:09
There's a note on the firmware page about what the update addresses.
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=vj2k6
bwentzel13
1 Rookie
1 Rookie
•
33 Posts
0
June 5th, 2024 01:03
@ejn63 thanks. I just bought the monitor from BB today so I will order one from Dell and return the one I have. I specifically asked the sales person if it came with this warranty but clearly he didn’t understand what I was asking.
bwentzel13
1 Rookie
1 Rookie
•
33 Posts
0
June 8th, 2024 16:03
@ejn63 Based on your feedback I returned the monitor to BB and purchased the same unit from Dell and received a Rev V03 vs the V04 from BB. The firmware of the new monitor was 103 vs 104 from BB. I've just updated the firmware but I'm wondering what other differences there are in the V04 vs V03 revs?
Does anyone know?