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AW2721D, can't connect to a MacBook Pro 16
I just got the new Alienware gaming monitor AW2721D and I need it to connect to a MacBook Pro 16 to do some light work. But after I connect it, the AW2721D went to standby mode for no reason? It is still connected because the cursor will disappear when I move it to the AW2721D, but the AW2721D screen does not respond, I am using a USB Type-C to DP. How do I fix the problems?
DELL-Chris M
Community Manager
Community Manager
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January 29th, 2021 06:00
Our scope is limited to testing the AW2721D on a Microsoft Windows PC.
Dell Alienware only provided Windows operating system drivers. Apple macOS is not shown. In the online AW2721D User's Guide, there is no mention of Apple macOS. Windows is mentioned 11 times.
r72019
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January 29th, 2021 07:00
r72019
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January 30th, 2021 17:00
Make sure the laptop's AC cable is connected to the wall outlet.
Also, if that's not an issue, you could try changing (reducing) the resolution and/or refresh rate on the monitor.
jianzhuang_zhang
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January 30th, 2021 17:00
Yes, I tried, I worked for like a few minutes but the issues appear again.
Tesla1856
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January 30th, 2021 19:00
I am using a USB Type-C to DP.
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Which one? Try this one.
This appears to be the same one that Apple sells on their website: Moshi USB-C to DisplayPort Cable (or just order it from apple.com ).
Also, as @r72019 mentions ... be sure the Resolution setting on the Apple Mac matches the published native res. of Dell/Alienware monitor.
hadd2022
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April 3rd, 2022 20:00
Are you saying that the Dell AW2721D will not work with a macbook pro? This is basically unfathomable to me... since when are monitors operating system specific?
Vanadiel
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April 4th, 2022 04:00
Need to use the correct USB Type-C connector. Even that might not work.