1 Rookie
•
4 Posts
1
601
Aurora R16, CPU fan detect failure
A couple of months ago, I purchased the new Aurora R16. It’s an excellent computer. However, for the past few days, I’ve been experiencing an issue: upon startup, I receive the following error message: ‘CPU FAN DETECT FAILURE,’ and after a few minutes, the system shuts down. I’ve checked inside the case, and all four fans appear to be working correctly. It’s indeed strange because theoretically, the CPU should be liquid-cooled. What can I do? Is it a false alarm (perhaps an internal thermometer malfunction)? Has anyone else experienced the same issue? Thank you, and please forgive my poor English!
Wasicun
1 Rookie
1 Rookie
•
4 Posts
0
May 23rd, 2024 09:21
Vanadiel
6 Professor
6 Professor
•
6.3K Posts
0
May 19th, 2024 14:35
What are your CPU temperatures? Chances are it's shutting down on over temperature.
Wasicun
1 Rookie
1 Rookie
•
4 Posts
0
May 19th, 2024 15:14
Is there anything i can do to fix the pump failure of the liquid cooling unit?
Vanadiel
6 Professor
6 Professor
•
6.3K Posts
0
May 23rd, 2024 16:17
TrueStory
1 Rookie
1 Rookie
•
2 Posts
0
May 26th, 2024 11:14
Have I understood that correctly? Someone came and changed the cooling unit? I've had the same problem since this morning, only it's Sunday and there's no support.
Habe ich das richtig verstanden? Jemand ist gekommen und hat die Kühlflüssigkeit getauscht? Ich habe seit heute Morgen das selbe Problem, nur es ist Sonntag und es gibt keinen Support.
(edited)
Vanadiel
6 Professor
6 Professor
•
6.3K Posts
0
May 26th, 2024 15:54
@TrueStory You will have to contact a Dell agent for warranty options by clicking on the "get help now" button in the lower right corner of the screen.
That is, if you experience the same issue.
TrueStory
1 Rookie
1 Rookie
•
2 Posts
0
May 26th, 2024 17:53
@Vanadiel Where exactly do you mean? My PC no longer starts properly, the ventilation is running at full speed and after 1 minute the pc goes out.
Vanadiel
6 Professor
6 Professor
•
6.3K Posts
0
May 26th, 2024 19:21
@TrueStory
click on the "get help now" button in the lower right corner of the screen.
stowns
1 Rookie
1 Rookie
•
1 Message
0
June 8th, 2024 00:08
Same error, I just replaced my unit but
the error persists on start. Do you know if they had to clear the error code or should it resolve itself once the unit is working properly?
(edited)
ProfessorW00d
4 Operator
4 Operator
•
2.1K Posts
0
June 8th, 2024 00:26
@stowns did you replace with a Dell OEM AIO cooler, or 3rd party cooler?
ThatOldGuy
1 Rookie
1 Rookie
•
1 Message
0
July 17th, 2024 23:03
I have the same issue. Started on Saturday and had to wait until Monday to engage support. The solution was to have a Tech come out to replace part or have me send it back to the factory to replace part and (hopefully) give it a thorough test... I chose to send it back.
Got word that they received computer and that the part is unavailable, so now the repair will take longer (estimated at least an additional week or two).
I've had this computer for 32 days. I have concerns. Outside of this fan failure, I've tried about 4 games and each one has crashed within an hour or two of playing and are not very taxing on the system. It even blue-screened on me once, can't tell you last time that has even happened to me.
This is by-no-means a dig on Dell support. They are fixing what needs to be fixed. Like I said, I just have ever-increasingly deeper & deeper concerns especially since I will be without the computer for about as long as I have had it.
Sorry for the rant. Just letting people know that this AIO cooler is an issue that you may encounter.