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Aurora R11, AWCC error messages (memory / virtual etc)
Hi All
I really don't seem to be having much luck lately with my Alienware R11 and am having to reach out to our forum for some (hopefully) new steer on this problem.
So, I would like to view the CPU Overview and the Memory Clock information under the FUSION tab in Dell Alienware Control Center.
I am running Dell AWCC version 5.7.3.0_A00 (I know that there is a later version of Dell AWCC howver, according to Dell, this is not compatible with my Alienware R11.)
Looking at various forums and posts made over the last 3 years or so, I understand that there is an issue between Dell and Microsoft however, I had thought this would be resolved in Windows 11 by turning off 'Memory Integrity' and by unchecking Hyper-V and its subcomponents, unchecking 'Virtual Machine Platform' and unchecking 'Windows Hypervision Platform'.
No such luck !!
I have rebooted the PC multiple times and checked that the settings above are correct in Windows (and they are) however, when I start Dell AWCC and select the 'FUSION' tab, I receive the following error message from AWCC..
INCOMPATIBLE SOFTWARE DETECTED
The current operating system or other software application has blocked Monitoring or
Overclocking functions on this device. In order to access Monitoring or Overclocking
function, please disable this feature to access Monitoring or Overclocking functions
- Core Isolation Memory Integrity
- Hyper-V
- Virtual Machine Platform
Has anyone found a fix for this issue using AWCC Version 5 ?
All the best, Ed
Ed_B13
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July 10th, 2024 16:39
@AnClar Hi There,
Problem Solved !!
I decided on a methodological approach and started by restoring windows 11 Pro to previous versions. This failed as, when I started AWCC, it refused to open Fusion correctly with all of the options.
Then I decided to restore to previous version of the BIOS however Dell now prevent you restoring back to the current BIOS version -1.
So, having created a restore point in R-DriveImage, I backed up all of my important folders and files offline and ran a full restore of Windows 11 Pro. I made sure that I formatted the C: drive to ensure that this was a completely fresh installation. Once I had Windows 11 Pro working, I set the auto-update option off to enable me to control when any subsequent windows updates were applied.
The I installed AWCC (using the full copy).
And to my amazement, AWCC worked perfectly !!
It occurred to me that whatever it was that stopped AWCC working must have been sourced from one of the many windows 11 updates that I had downloaded over the last 18 months. So, this time, I applied each update separately and then fully tested AWCC.
I had fully expected that AWCC would stop working after one of the Windows 11 updates but that didn't happen. I applied each update, rebooted the PC and then started AWCC and, in every case, AWCC now works perfectly.
I will attach a screen grab from AWCC as it it running now. I am delighted. So, it now looks as though the problem was that I installed AWCC much later than my installation date for Windows 11 and that, somewhere along the line, Windows and AWCC fell out of kilter and AWCC stopped working correctly.
So, it appears to me that, if any of our colleagues are experiencing similar issues with AWCC, the answer (although a bot drastic) is to completely reinstall Windows 11 from scratch and then, before you do anything else, install the full version of AWCC and that should resolve this awful issue once and for all.
Regards
Ed
Ed_B13
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July 10th, 2024 16:40
Ed_B13
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July 10th, 2024 16:41
I should also add that, immediately after I had rebuilt Windows 11 from scratch, I set Core Isolation OFF and it has remained off ever since.
Ed
AnClar
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June 20th, 2024 21:01
Hey Ed,
The issue regarding core isolation and memory integrity between Dell & Microsoft was resolved several months ago. AWCC 5.x is now playing nicely (or as nicely as AWCC plays with anything) on my W11 R13 with memory integrity and overclocking activated. the latest version for both the R11 and the R13 is 5.7.3.0_A00, which is what I'm currently running. As you point out, there is AWCC 6.x, which is not compatible with our systems. Sounds as though you might have something else going on.
If you're up for it, you might try a full uninstall of AWCC using Revo Uninstaller and reinstalling using the full AWCC installer for your R11. If you decide to go this route, before you reinstall, be sure to disable overclocking in the BIOS if it's activated and only reactivate it in BIOS once you have a fresh copy of AWCC running successfully. The other thing you should check, and I'd check before you do the uninstall-reinstall of AWCC is that you are running the latest BIOS for the R11. There is apparently some sort of interaction between the system BIOS and AWCC.
Keep us posted as you work through this issue and good luck.
(edited)
Ed_B13
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June 21st, 2024 06:04
@AnClar Hi AnClar
Many thanks for the update. I am using the full installer and I think it is the latest version (Alienware-Command-Center-Full-Installer_V156P_WIN_5.7.3.0_A00.exe). It is 1,158,485 KB.
I'm pretty sure that this is the latest version but will check again. I hadn't thought to check overclocking in the BIOS though.
I re-updated the BIOS yesterday with, what I think is the latest BIOS upgrade (Alienware_Aurora_R11_1.0.24) before I installed AWCC and everything went well.
I will follow your recommendations and remove AWCC, disable overclocking in the BIOS and try a fresh install of AWCC.
Fingers crossed and many thanks for your help.
I'll post back once I have completed the upgrade.
All the best,
Ed
Ed_B13
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June 21st, 2024 11:26
@AnClar Hi AnClar,
No luck, I'm afraid.
I used REVO Uninstaller to completely remove AWCC and re-booted the PC.
I F2'd in to the BIOS, clicked on 'Advanced' 'Overclocking Feature' and made sure that it was disabled. Then rebooted the PC.
Once back in to windows 11, I reinstalled AWCC (the full version) and then rebooted the PC again once the AWCC installtion was complete.
As the PC started up, I F2'd in to the BIOS and click on 'Advanced' 'Overclocking Feature' and clicked on 'Enable'. This added a few extra options that I haven't seen before and I set them as follows.
Overclocking Feature ENABLED
Core Overclocking Level # OC LV 1
Core Ratio Limit Override 53
Core Voltage Mode Adaptive
Core Voltage Offset 0
XMP Memory XMP 2
Then I saved and rebooted the PC
When windows opened, I started AWCC, clicked on fusion and received the same message
I'll see if I can add the screen shot that I took next
Once AWCC started I checked on the fusion tab and this is what appeared..
So it looks like I'm still having no luck.
I re-checked the windows settings for Core Isolation, Hyper-V and Virtual Machine and they are all still off.
Any idea would be really appreciated.
All the best
Ed
AnClar
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June 21st, 2024 19:21
@Ed_B13 Sorry you're still having issues. I'm sort of thin on ideas at this point. On the R11 you have more BIOS options than I on the R13, as the R13 does not support XMP profiles. But I don't know whether or not that would have any bearing on what's going on with your system. The only overclocking option I have in BIOS is oc lvl1, oc, lvl2, and Custom. My settings are: enabled, oc lvl 1.
Given that you successfully enabled overclocking in the BIOS, it's probably a safe assumption that you are overclocking, but you're not able to confirm it in AWCC.
You say the Windows settings for Memory Integrity and Core Isolation are off. Any difference if you activate them with the fresh copy of AWCC installed? You could, if you haven't already, open a support ticket and see if there have been any further developments. Interestingly enough, the times I worked with Customer Support, they really weren't able to fix my AWCC issues. Mine were different from yours, involving AWCC crashing, not loading, or only partially loading. I wound up fixing them myself by, believe it or not, powering the system down for a few hours and then restarting.
There was a discussion several months ago with the Dell support team in which they told us...us being the Tech Experts, that the issue involving Microsoft, memory integrity and core isolation interfering with AWCC's overclocking functions had been resolved. Clearly in your case that doesn't seem to be true. I wish I had more for you...perhaps other folks might have other suggestions. Stuff like this can be incredibly frustrating...good luck in getting this resolved.
(edited)
Ed_B13
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June 21st, 2024 21:36
@AnClar Hi AnClar
Many thanks for your update. With your help I have managed to get further with resolving this problem. I'm going to keep going and play around with different permutations of the BIOS settings and the Windows Core Isolation / Hyper-V and Virtual Machine settings. If I get AWCC operational, I'll post again. Thanks again for your help. All the best, Ed
AnClar
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July 22nd, 2024 15:05
Really pleased you nailed this. AWCC issues seem to be harder to isolate that some others. Excellent approach...methodical usually winds up with a solution, as tedious a process as it can be sometimes. Good detective work.
julioen1960
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October 1st, 2024 15:05
@Ed_B13 I had a similar problem, after many attempts to fix it (different memory, different NVME, and windows settings and fixes) no difference. I reinstalled windows 10 prox64 and all problems went away, the R11 is much faster as well. Mine is an R11 i9 10900KF, 64gb memory, 2tb NVME, Nvidia 3060 TI. I also run an HP Verb G2 with FS2020.