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Arunava Kumar Chakraborty

1 Rookie

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1 Message

252

April 24th, 2024 11:47

Alienware 610M Mouse Wheel is Not working within 4 months

Hi,
I purchased Dell Alienware 610M mouse from Amazon on 31st December 2023. Since the last week the mouse is showing some scrolling issue and for yesterday it sometimes scrolling the documents or web pages in the wrong direction. I have to scroll the wheel over again to scroll my documents.

I purchased this mouse considering it's sturdy build quality. Earlier once I betrayed by purchasing Dell XPS laptop. This time I thought that Dell can provide the best quality material in terms of mouse. But again I became fool. Thank you so much for selling this rubbish products in exchange of so much cost.

However I am attaching the Amazon purchase Bill for this product. You claimed that you have some sorts of warranty. If so then try to prove it by taking some necessary action to resolve the issue.

<Private data removed from public view. DELL-Admin>

6 people also have this problem

DELL-Chris M

Community Manager

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55.3K Posts

October 29th, 2024 13:42

For Mouse/Keyboard bought with a Dell computer:

  1. Click Get Help Now on the bottom right corner of this page.
  2. Provide your email when requested.
  3. Next, provide the Service Tag of the computer with which you bought the keyboard and/or mouse.
  4. Briefly explain the issue with your mouse or keyboard.
  5. Wait for an agent to be assiged to you. 

For an accessory bought separately or from a non-Dell retailer:

  1. Click Get Help Now on the bottom right corner of this page.
  2. Enter your email when requested.
  3. Next, provide the Order Number (found on the invoice for the keyboard or mouse).
  4. Attach a copy of the invoice (image or PDF) to validate the purchase information.
  5. Briefly explain the issue with your mouse or keyboard.
  6. Wait for an agent to be assigned to you. 

Note: Initially, you will be triaged by our Virtual Assistant (VA) or BOT. Shortly after, an agent will be assigned to your case to provide further assistance.

(edited)

Snowflake..

1 Rookie

 • 

1 Message

May 1st, 2024 16:08

My mouse first disappeared from the screen altogether then I realised its back again but now the scrolling doesnt work. I tried everything but it just doesnt work. seems like the worst purchase.

AW_Kazuya

1 Rookie

 • 

1 Message

July 29th, 2024 02:16

same issue. bought from amazon less than a year. Used about half a year and cant get support for a jumping scroll on a mouse

Justin Litch

1 Rookie

 • 

1 Message

October 25th, 2024 15:51

Same problem here. Wheel stopped working properly (Erratic, scrolls in wrong direction) about 8 months after purchase. Can't get a hold of a support person to actually troubleshoot and solve this issue. 

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