Video Error problem. Please help me. :-(

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@joe53 wrote:
Have you been to the MS Update (or Windows Update) site to get all the updates for MCE?

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I forgot to mention that I already tried to do that this morning. When I tried to install Q815487_WxP_SP2_i386_ENU.exe, I got a message that said it couldn't continue with the update and I really don't remember the details. At the moment, I'm not at my computer. I'll try doing that again when I get back to my computer tonight, but I'm pretty sure that trying Microsoft's update for MCE probably will not work again...

Any other advice you have would be greatly appreciated. Also, if you know any other people on this forum who could help me out I would like to try sending messages to them to try and figure out the solution to my problem. Thanks again.

You previously said you "tried" to reinstall MCE. When you reinstall your operating system, all your updates are lost, and must be reinstalled from the update site, which should tell you which updates you need. I do think that there was some update awhile ago that addressed your specific problem.

I looked at the details for KB815487, and doubt that its lack is the source of your problem. If you go into your control panel/Add or Remove Programs list, it should tell you which updates for MCE you have (make sure that 'Show updates' is checked at the top.) In particular, you should have Rollup2 for MCE, plus one other subsequent patch, KB908250, plus the January 2006 Update Rollup KB912067.

Message Edited by joe53 on 03-12-2006 06:02 PM

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@joe53 wrote:

You previously said you "tried" to reinstall MCE. When you reinstall your operating system, all your updates are lost, and must be reinstalled from the update site, which should tell you which updates you need. I do think that there was some update awhile ago that addressed your specific problem.

I looked at the details for KB815487, and doubt that its lack is the source of your problem. If you go into your control panel/Add or Remove Programs list, it should tell you which updates for MCE you have (make sure that 'Show updates' is checked at the top.) In particular, you should have Rollup2 for MCE, plus one other subsequent patch.

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@joe53 wrote:

You previously said you "tried" to reinstall MCE. When you reinstall your operating system, all your updates are lost, and must be reinstalled from the update site, which should tell you which updates you need. I do think that there was some update awhile ago that addressed your specific problem.

I looked at the details for KB815487, and doubt that its lack is the source of your problem. If you go into your control panel/Add or Remove Programs list, it should tell you which updates for MCE you have (make sure that 'Show updates' is checked at the top.) In particular, you should have Rollup2 for MCE, plus one other subsequent patch, KB908250, plus the January 2006 Update Rollup KB912067.

Message Edited by joe53 on 03-12-2006 06:02 PM

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If you already have MCE Update Rollup2, I'm not sure what other prerequisites are needed to download those other 2 updates.

One possibility is that you don't have Microsoft.Net Framework installed, which is required for MCE. Do you see any entries for this in Add/Remove? The latest version is 2.0. The other possibilty is that you lack some Windows Media Player updates. Have you been able to install any of these?

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@joe53 wrote:

If you already have MCE Update Rollup2, I'm not sure what other prerequisites are needed to download those other 2 updates.

One possibility is that you don't have Microsoft.Net Framework installed, which is required for MCE. Do you see any entries for this in Add/Remove? The latest version is 2.0. The other possibilty is that you lack some Windows Media Player updates. Have you been able to install any of these?

 

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*sighs*

I installed Microsoft.Net Framework 2.0 and tried installing those 2 MCE updates again, and they both gave me the same error messages as before. I don't know what to do anymore. If anyone else has advice or solutions... please help me. I really don't want to talk to a Dell tech support representative. I'd rather shoot myself in the foot. 

Sorry that didn't work.

I've never reinstalled MCE, but I rather suspect that the order in which you re-install the updates is important. The only thing I can suggest is that you go into Add/Remove, uninstall  whatever updates you find there (for both MCE and for WMP) revisit the MS Update site, and re-download/install all updates in the order they are offered.

Hopefully someone with experience will jump in here...

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@joe53 wrote:

Sorry that didn't work.

I've never reinstalled MCE, but I rather suspect that the order in which you re-install the updates is important. The only thing I can suggest is that you go into Add/Remove, uninstall  whatever updates you find there (for both MCE and for WMP) revisit the MS Update site, and re-download/install all updates in the order they are offered.

Hopefully someone with experience will jump in here...

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@pattyandme wrote:

you said you reinstalled windows xp.

 

I dont know how new your computer is but...

Have you reinstalled the sonic drivers too?

 

even without the sonic software i was able to get MCE working using windvd PLAYER and the drivers included with the windows cd for dell only. these are accessable from add and remove programs windows programs

 

 

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