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3781
infected with something called Antivir thisafternoon
Dell techs were absolutely no help what so ever. even though I have this LP with a complete warranty for only 238$ they would be able to help me with this problem.Pop Ups which state the computer is infected that I need to purchase this antivir software to resolve the problem.
joe53
5.8K Posts
0
December 5th, 2009 16:00
lyran07:
First, do NOT click on any of those popups. They are scams to purchase rogue programs, wich will not clean your PC. The popups are the infection, not the cure.
Edit: The best way to close a popup is to click on [ctrl] + [F4].
Second, we need more info;
- What is your operating system (XP, Vista, Windows 7) and service pack?
- What antivirus protection do you use, and is it kept up to date?
- Is Windows Automatic Updates enabled, and are security patches up to date?
- What security scans have you run, if any? What did they find?
- What is the complete and accurate text of any error messages you are receiving?
Bugbatter
20.5K Posts
0
December 5th, 2009 16:00
In addition to giving us the information that Joe requested, it might be a good idea to run a scan with Malwarebytes' Anti-Malware.
Please download to your desktop Malwarebytes' Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
and just double-click on mbam-rules.exe to install.
Alternatively, you can update through MBAM's interface from a clean computer,
copy the definitions (rules.ref) located in
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
1. Just click the "Post A Message" button (upper right) in the Malware Removal forum HERE
to start your own thread requesting assistance for a follow-up check to be sure the malware is gone.
2. In the discussion window that opens, simply Right-Click and select Paste.
Extra Notes:
* If you are unable to download or install MBAM on your computer, see if you can use a friend's or family member's computer to download MBAM. Use this update link here to manually download the update. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "catchjunk.exe". Copy the installer file and the update file to your CD or flash drive. Transfer the file to the infected computer. Install the "catchjunk.exe" file, then run the update so that you will have the current definitions. After that, run a full system scan and select to have the program REMOVE whatever it finds.If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediately.
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.
**If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from http://www.malwarebytes.org/mbam-clean.exe