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July 27th, 2016 08:00

bios ac power adapter message

Hello,

I have a new Inspiron 3552 and all was well until prompted to install a new bios

now on boot up I get a message

Dell AC power adapter type cannot be determined” or "The AC power adapter wattage and type cannot be determined

I am using the adapter that came with laptop

anyone know how to fix

thanks

9 Legend

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87.5K Posts

July 27th, 2016 09:00

If new means less than 21 days from shipment, best would be to call Dell and have the system replaced under the 21-day satisfaction guarantee.

If it's more than 21 days since the system shipped, call Dell to start the warranty repair process.

2 Posts

July 27th, 2016 13:00

Fixed.

The bios Dell software prompted me to install was not the latest version

Infact there was another two

I installed latest version and now message gone

But thank you for the reply

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