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Wifi Adapter not found and cannot connect on my dell latitude e6400
I am not able to connect through wifi on my dell latitude e6400, it was working and then all of a sudden it stopped working. I replaced the wifi adapter, but still not being identified and showing up so maybe it was not a bad wifi adapter as originally thought. In any case, the adapter is not showing up in my device manager...any thoughts?
DELL-Nikhil D1
4 Operator
4 Operator
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2.6K Posts
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September 27th, 2012 00:00
Hi Bayman48,
The best thing here is to check in BIOS if the wireless device is enabled or disabled.
To enter the BIOS screen, Switch on the computer, tap F2 at dell logo to enter BIOS screen.
Try these steps and reply for further help.
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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September 27th, 2012 04:00
Bayman48,
Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.
Rick
Bayman48
11 Posts
0
September 27th, 2012 09:00
Already did this, it is enabled and not detected in the device manager
Bayman48
11 Posts
0
September 27th, 2012 09:00
here you go
Host Name:
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 11/1/2009, 9:39:08 AM
System Boot Time: 9/27/2012, 8:14:42 AM
System Manufacturer: Dell Inc.
System Model: Latitude E6400
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel ~792 Mhz
BIOS Version: Dell Inc. A20, 12/21/2009
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
Total Physical Memory: 3,572 MB
Available Physical Memory: 2,599 MB
Virtual Memory: Max Size: 7,142 MB
Virtual Memory: Available: 6,160 MB
Virtual Memory: In Use: 982 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\D7J9C6J1
Hotfix(s): 132 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2305420
[04]: KB2393802
[05]: KB2425227
[06]: KB2475792
[07]: KB2476490
[08]: KB2479628
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[27]: KB2509553
[28]: KB2510531
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[30]: KB2511455
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[59]: KB2570791
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[66]: KB2588516
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[68]: KB2607712
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[70]: KB2617657
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[96]: KB2658846
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Network Card(s): 1 NIC(s) Installed.
[01]: Intel(R) 82567LM Gigabit Network Connection
Connection Name: Local Area Connection
Status: Media disconnected
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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September 27th, 2012 13:00
Bayman48,
It's not listed there, either.
Shutdown the computer and unplug it from the wall. Remove the battery(if laptop) Press and hold the power button for 30 seconds.
Reseat the wireless adapter, then start the computer and see if it show, even with a yellow bang in the device manager. If it shows, then install the drivers. If it doesn't show, it may have failed.
Rick
Bayman48
11 Posts
0
September 27th, 2012 14:00
ok...did as you suggested...still doesnt show...i did replace the wireless adapter with a new one...i know its possible, but i cant believe that i have two bad adapters...or did you mean something else has failed.
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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September 27th, 2012 17:00
Bayman48,
If you recently installed/reinstalled the opeating system, it could be missing. How to Download and Install Drivers in the Correct Order Not installing the notebook/desktop system utility(if applicable) and the chipset drivers first will cause all the other drivers to fail.
Did you follow the installation procedure recommended by the manufacturer?
Rick
Bayman48
11 Posts
0
September 27th, 2012 20:00
I have not recently installed, reinstalled...it just sort of started to act up within the last week, so that is not my problem and i also reloaded the intel driver for the wifi adapter...so i took care of that step as well....any other ideas?