USB Power Always On?

I was under the impression that USB 3.0 PowerShare which is one of my ports should provide power even when in sleep mode.  That is the way they are promoted.

Hi Ringfinger,

No, there is no way to let the USB port powered at all times.

Please do get back to us for further assistance or information.

Hi Ringfinger,

I am really sorry for the inconvenience for providing incorrect information.

I did have a check on system model that you have provided and I see that there is a USB 3.0 power share port that can be used to charge mobiles and other device.

Please make sure that the power share is enabled in bios and below is the steps to check.

In order to get power share you need to go to bios by shutting down system and after Dell logo keep tabbing the F2 key.

Once you enter bios under advanced option there is USB power share option and that has to be enabled.

Please do get back to us for further assistance or information.

It is enabled.  I just checked.  Should this work when in hibernate or if computer is shut off?  It does not seem to.

Hello?

Hi Ringfinger,

USB powershare port works only with few devices like mobiles and IPod for charging purpose.

Would suggest you to flash Bios and see if it works.

Link to download Bios: http://dell.to/SMJTQO

If the issue repeats would request you to provide the service tag number on a private chat and I will get back to you on the status.

Below details will help you on how to send me a private chat.

I have added you as a friend.

Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well.

Click on “Inbox” to respond to the message and provide the service tag and contact details so I may access your system records and check for further course of action.

You could also click on Start Conversation to send a private message. Please let me know if this helps.

My computer is brand new.  Flash the BIOS?  I just got the computer so there should be no need to do so.  

Hi Ringfinger,

Below is the link for the latest version of bios. Check if your system has this version of bios or else download the latest version to get the issue fixed.

Link to download Bios: http://dell.to/SMJTQO

Please do get back to us for further assistance or information.

Actually, I just tried it.  When computer sleeps or hibernates, it does not work.  It only works when computer is awake.  This is definitely a flaw that needs to be corrected!

Before I do that, can you tel me if the powershare port is supposed to work when computer is:

Asleep?

Hibernating?

That will help me to determine if I have a problem.

I have A12 BIOS at present.

Hi Ringfinger,

I do request you to provide the service tag number on a private chat and I will get back to you on the status.

Below details will help you on how to send me a private chat.

I have added you as a friend.

Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well.

Click on “Inbox” to respond to the message and provide the service tag and contact details so I may access your system records and check for further course of action.

You could also click on Start Conversation to send a private message. Please let me know if this helps.

What is a PPID number?