This post is more than 5 years old
11 Posts
0
146909
Monitor won't wake up after going in sleep mode
I have bought my Dell inspiron 15 only a week ago
and already I had to force the laptop to shutdown a number of times because of my problem
Whenever I leave my laptop for sometime and I come back to try and to use it it's a black screen that won't disappear not matter what I do. Except of course forcing it to shutdown by pulling the AC cord or holding the power button.
When I use the mouse or keyboard to try waking the computer up the screen flickers very slightly and immediately goes back to black. all my keyboard strokes or mouse clicks do is flickering the screen for a milli second and goes back to the black screen
Why is this happening? Is something wrong with my laptop?
DELL-Appu S
4 Operator
4 Operator
•
3.1K Posts
1
August 1st, 2013 14:00
Hi eb0y,
Try the following steps and see if it helps.
Drain the residual power from the laptop:
I would suggest you to run the Dell Diagnostics to check the hardware functionality. Power off the computer -> restart the computer, press 'F12' key on the Dell logo -> Select ‘Diagnostics’ from the boot menu.
eb0y
11 Posts
0
August 1st, 2013 14:00
I put the the laptop and then tried waking it up and it worked just right
Is there away I can avoid this happening again tho?
eb0y
11 Posts
0
August 1st, 2013 14:00
I will try this right now
and get back to you when I'm able to tell if the problem has been resolved
DELL-Appu S
4 Operator
4 Operator
•
3.1K Posts
0
August 1st, 2013 15:00
Hi eb0y,
That's good to know. Please observe the computer for a day or two. Let me know if you face the same issue again.
Glad to assist.
eb0y
11 Posts
0
August 1st, 2013 15:00
I ran the Diagnostics and everything seemed working properly. I didn't have the battery attached and it gave me an error that the battery isn't attached. Except from that everything else had a green tick that it's working.
Thank you for your help
DELL-Appu S
4 Operator
4 Operator
•
3.1K Posts
0
August 1st, 2013 15:00
Hi eb0y,
This may have happened due to the static electricity. Draining the residual power seems to have done the trick. I would suggest you to observe the for a day or two. I hope this should not persist again.
Still, I would suggest you to run the Diagnostics once.