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Lines on my monitor
I have an Inspiron 9300 about 2 years old. Recently a blue vertical line started appearing on the monitor, at all times. Today, all of a sudden I have 3 lines separated and in 3 colors - very thin. What do I do to fix it?, or is it just the start of the end
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David_and_Mark
13 Posts
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February 26th, 2009 11:00
I have reviewed the case number that you posted and your system was purchased over 4 years ago and is no longer covered by the 3 year replacement policy we have in place. You have a few options on repairing the system. You can purchase a replacement LCD from us either from our Spare Parts department and replace the screen yourself or have a 3rd party install it for you. Or you can purchase a replacement service option from our Out of Warranty group who can arrange for the part to be installed by one of our contract technicians. or you can purchase the LCD from a 3rd party, such as ebay or a local computer supply company.
Dear ____Identity Edit____,
Thanks for getting back to me regarding the LCD Vertical Line issues on my Inspiron 9200. I was not understanding why the posts were pulled, attempting to edit the content, and not realizing that the sources of the problem, (names of people spoken to, case number identifiers), needed to be pulled from the record. If you need to delete items posted today, February 26, I understand. I just need for there to be a record that it took 6 attempts to actually get the information I needed, which finally came today from you. The information from you today I found to be satisfactory. Yet, while I remain dissatisfied with Dell products and overall, the warranty, payment options for North American customer service, offshore customer service, and and offshore tech support processes, I am pleased that you made the effort to help me today. As I research articles on Dell, I continue to find support which highlights overall consumer dissatisfaction with Dell products and the decision of Dell to outsourse customer service resources. Certainly I am disgusted with the case of warranty expiration on my computer. Yet, the greater concern is that Dell is not adequately managed in addressing consumer service needs through methods of telephone communication.
Thank you,
-D-