Keyboard and mouse pad stopped working

Hi Ronak,

Please let me know the system model so that I can help you in a better way.

Meanwhile, please refer to the link mentioned below:

http://dell.to/15JGSZ2

Thanks & Regards
Manshu S
#iworkfordell

Hi Manshu

Inspiron 1545,Windows 7.

Regards

Ronak

Hi Manshu

I have tried using the keyboard and touch pad on setup page when you press F2 and it does work. However I am not at my computer at the moment so I can perform those steps you mentioned above.

Hi Ronak,

If the keypad and touchpad are working in BIOS, it is an issue with the operating system.

Please try using the touchpad and keypad in safe mode. If the don't work, try connecting an external keyboard or mouse and check if they function.

I will wait for your response.

Thanks & Regards
Manshu S
#iworkfordell

Hi Manshu

They are not working in safe mode. External wired mouse is working however external wireless keyboard and mouse are not working.

Regards

Ronak

Hi Manshu

I tried using the link you gave me but I can't seem to get my way around it. Could you please give me more on this.

Thanks

Ronak

Hi Ronak,

As you mentioned external mouse is working in safe mode, I would suggest you to perform system restore for the date the system was working properly.

Click the link for more information:

http://dell.to/VRG2ad

NOTE: System restore will remove the applications installed after the restore point however, it will not remove any data.

Thanks & Regards
Manshu S
#iworkfordell

Hi Manshu

I have reinstalled Windows Vista 32bit.

I can't seem to upgrade tp Vista 64 bit.

Do you have a solution for that?

Thanks in advance.

Ronak

Hi Ronak,

Please let me know the operating system mentioned on the disk you used to install the operating system from.

If the disk has only 32-bit mentioned on it, then the Windows cannot be upgraded to 64-bit using the same disk.

Also, are you using the disk that came with the system.

Thanks & Regards
Manshu S
#iworkfordell

Hi Ronak,

Please let me know if you need any help.

You may refer to the link mentioned below for information on windows installation:

http://dell.to/Wj9o0m

NOTE: Windows installation will remove the files and applications installed on the system.

Thanks & Regards
Manshu S
#iworkfordell

Manshu

It's a 32 bit Vista I installed. I am trying to Vista 64 bit from a different disk.

Thanks

Ronak

Hi rondo1989,

If you are currently running a 32-bit version of Windows, you can only perform an upgrade to another 32-bit version of Windows. Similarly, if you are running a 64-bit version of Windows, you can only perform an upgrade to another 64-bit version of Windows.

If you want to move from a 32-bit version of Windows to a 64-bit version of Windows Vista or vice versa, you'll need to back up your files and then choose the Custom option during Windows Vista installation. Then, you'll need to restore your files and reinstall your programs. Please follow the steps mentioned to reinstall Windows vista 64 bit on the system.

1. Turn on or restart the computer.
2. Immediately at the Dell logo screen, starting tapping the key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again).
3. Insert 64 bit Operating system disc.
4. At the One Time Boot menu, press the arrow key to highlight ‘CD/DVD/CD-RW Drive’.
5. Please Press any key on the keyboard when “Press any key to boot from DVD or CD” option appears.
6. Choose custom installation during the Windows installation and follow further steps.

Please let me know if this helps.

Hi Manshu

I can't yet seem to get through the process.

I have currently Windows Vista 32 bit and I want to install Vista 64 bit. When I click on the CD drive to install it gives me an error "Setup can not run on this version of the OS. To install windows please try booting from the install media."

Please help me.

Thanks

Hi Ravi

I did as you said and it didn't work. I pressed enter when CD/DVD... was highlighted and it took me to the log in. There was no option to boot.

Could you elaborate further.

Thanks

Ronak