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AC Adapter Plugged in - Not Charging/BIOS Update
I am trying to troubleshoot why my AC adapter is not charging. According to Device manager, it is working properly. Posts indicate I should try to update BIOS, however my battery is below 10% and it will not allow me to update it. What can I do?
Also, I read about removing a battery and charging it. How do I do that?
Please help before my battery dies altogether!
ejn63
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August 22nd, 2016 12:00
On what model system?
suetrainer
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August 22nd, 2016 12:00
Inspiron 5547
suetrainer
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August 22nd, 2016 12:00
By the way, I have a fairly new AC adapter from Dell - 90W. On my F2 setup screen, it states that the Adapter is unknown and that my battery is working properly. On the Power Manager, it says my battery health is excellent.
ejn63
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August 22nd, 2016 12:00
A BIOS update won't solve the issue.
If the AC adapter IS recognized in system setup but the battery won't charge, the battery is most likely bad.
If the AC adapter IS NOT recognized, one of three things is bad:
1. The AC adapter -- first try a new AC adapter (OEM Dell only- NOT third party).
2. If that doesn't solve it, and the system has a replaceable DC jack, that would be next to replace.
3. If that doesn't solve the issue, replace the mainboard.
If you need further help, we'll need the system model information (I.e., Inspiron N5110, 5531, etc.).
In almost no cases is the battery externally chargeable - very few systems have external battery chargers.
suetrainer
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August 22nd, 2016 12:00
How do I replace the battery?
ejn63
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August 22nd, 2016 13:00
This would be next to replace:
www.parts-people.com/index.php
If that doesn't solve the problem, replace the mainboard.