Inspiron 15 3558 - slow, unresponsive & much more

I am having the same problems with my Dell. Keyboard is sluggish and it is so slow that I can't stand using it anymore. I am going to buy a new one and it won't be Dell.

Thank you for your message. We apologize for the inconvenience caused.

Please check in safe mode to see if the computer is still slow when using basic application.  Follow this link to know how to get into safe mode.

Disable startup items. From your desktop screen right click on the time – click on startup tab- disable all options including the anti-virus & restart the computer. Heck if the issue persists.

Run a custom test on the hard drive by following these steps & check if there is an error.

1) Press at the Dell Logo screen

2) At the One Time Boot menu, press the arrow key to highlight Diagnostics, then press to begin ePSA.

3) Choose no for memory test and then choose system test

4) Now click on custom test and highlight hard drive and click run test

Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

Hi prehbein

It's very unfortunate to know the computer is running slow and experiencing a problem with the AC adapter. You tried running Diagnostic as Dell-Screejith suggested in the above post ? Windows 10 is on system ? How old is the computer? You ever change out the hard drive or memory in the system? Is the AC adapter's charging port loose?

In the meantime, please check status of the AC adapter in the BIOS by following the steps below:

1.  Power on system, quickly start tapping F2 key continuously until you see the BIOS setup.

2. In the BIOS setup, check under the Main tab or Battery Information for the AC adapter status.

The AC adapter should say it's type - example: 45W), if it says None or Unknown then most likely the adapter is faulty and need replacement. Note: Wiggle the Adapter's end while checking it in the BIOS 

This laptop is extremely disappointing. I believe I paid $500 for it a few years ago which isn't exactly a cheap laptop but hasn't performed well from the beginning. Like the countless # of other threads regarding this model, my wife's 3558 is experiencing the same issues. Just extremely laggy in all aspects. Tried a variety of steps without any improvement. To make things worse, the AC adapter (WHICH WAS SUPPLIED WITH THE LAPTOP), continually says that there an issue with the compatibility. Therefore, it cannot be used without it being plugged in. This issue is all over the internet as well but DELL won't do a thing about it.

This laptop was obviously released with issues that were not addressed and that is just unacceptable. I will never buy a DELL laptop again and will certainly let others know about my experience with this laptop.

Please click on link below for additional information.

Troubleshoot AC Adapter Error Messages on Dell Laptop PC ...

I had a Dell technician checking my laptop, first everything seemed ok. Then he tried starting the computer, made some test and was also really surprised by how slow my pc was running. He changed the motherboard completely. Even that did not change. It was running ok for a while, lets say a month or two. But it just cant handle more workload. Caution! I have not installed any software, nor have I used too many apps at the same time. Cause this pc just cant handle it. So I do not understand why do you suggest to make more test, when my computer was already checked by a Dell technician and the problems are always the same. I have error messages almost every second day.

I suggest no one ever buys this computer series. It is not worth your time you will spend on checking it with the dell technicians or talking here on this forums. Apparently no one as it was said by someone before will acknowledge that these pcs run bad.

Linda_nvsdv

Unfortunately you are still experiencing problems with your computer, however I was answering to prehbein post.

Hi prehbein

It's very unfortunate to know the computer is running slow and experiencing a problem with the AC adapter. You tried running Diagnostic as Dell-Screejith suggested in the above post ? Yes, no issues

Windows 10 is on system ? yes

How old is the computer? 11/2016

You ever change out the hard drive or memory in the system? no

Is the AC adapter's charging port loose? no

In the meantime, please check status of the AC adapter in the BIOS by following the steps below:

1.  Power on system, quickly start tapping F2 key continuously until you see the BIOS setup.

2. In the BIOS setup, check under the Main tab or Battery Information for the AC adapter status.

The AC adapter should say it's type - example: 45W), if it says None or Unknown then most likely the adapter is faulty and need replacement. Note: Wiggle the Adapter's end while checking it in the BIOS 

Yes, it displays 45W

This is the second Dell I've had that has slowed down and crapped out shortly after the service plan/warranty is up.

After waiting 30 minutes for the CPU to startup I'm now another 45 into support assist scanning for problems.

 Why Dell?

Im bever buying another Dell again. This is ridiculous.

I can completely relate to your frustration. I feel the same. However I really need to finish some work before I get rid of this computer. 

In the last two months my computer decides to not respond on almost daily basis. Even after giving it some 30 minutes to react I have to do hard restart all the time. AND I am not even using it as intense I was the previous computers I had. Most of the time is just internet browser and word. I dont even trust this computer to have documents saved on it. All my work I have on the cloud. And it is annoying considering it has it motherboard changed no longer than since august.

Very dissapointed.

I am curious to what came out of this diagnostic? Is your Dell working better? I have the same issues and it was a total waste of our money. PC barely ever used in 2 years due to performance issues. I'd like to see if I can get it fixed for my middle school son.

Please share any solutions!

Thanks.

It was working better for like 2 weeks, but then again it does not support multitasking apparently, cause if I have more internet windows open, and word document too, it is just slow as before. When doing diagnostics nothing is wrong apparently, but seriously I just use it for listening to music, or watching a movie (even though it has this crackling sound now and then). Because for real work it just makes my head ache.

So even if you repair it at some point it will become slow again, from my experience.

Please try this solution:
When turning on press F12 and get to BIOS Setup. Look for Intel Speed Step and turn it off.

If you had updated your BIOS, that could be the culprit.  You might want to Google like, "Good to update Bios?" As an example.  

I too am stunned by how bad this laptop is. From the ac adapter that came with the unit not working after three months, to the screen being so sensitive that any change in position would make it go blank, to the lousy touch pad, this has been the worst laptop I've ever purchased. I know it's inexpensive, but I can't believe how poorly designed and manufactured this laptop is. I had never purchased a Dell computer before, but this will be my last one. The biggest tell is that they didn't even design it to work with the ac adapter that came with the computer. How basic a failure is that? Can't even get the power system right.