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30531
Command center/ Thermal control problem
After uninstalling a problematic anti-virus program (Norton) I had to restart my PC, when it rebooted I was shown 2 error boxes
Box 1:
System.Management.ManagementException: Generic failure
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementEventWatcher.Start()
at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.StartHidDeviceInsertedWatcher()
at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.Start()
at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.RegisterForDevicesEvents()
at AlienLabs.AlienFX.DeviceDiscovery.ObjectFactory.NewAlienFXDeviceDiscovery()
at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_DiscoveryService()
at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.NewAlienFXDeviceRepository()
at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_AlienFXDeviceRepository()
at AlienLabs.AlienFX.Controller.LightsZoneController..ctor()
at AlienLabs.AlienFX.Controller.ControllerMainForm.initializeLightController()
at AlienLabs.AlienFX.Controller.ControllerMainForm..ctor()
at AlienLabs.AlienFX.Controller.Program.Main(String[] args)
Box 2:
System.TypeInitializationException: The type initializer for 'AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon' threw an exception. ---> System.Management.ManagementException: Generic failure
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementEventWatcher.Start()
at AlienLabs.ThermalControls.DeviceDiscovery.Classes.DeviceWatcherClass.Start()
at AlienLabs.ThermalControls.DeviceDiscovery.ObjectFactory.NewThermalControlsDeviceDiscovery()
at AlienLabs.ThermalControls.Domain.ObjectFactory.get_DiscoveryService()
at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileProcessorClass..ctor()
at AlienLabs.ThermalControls.Domain.Profiles.Classes.Factories.ProfileRepositoryFactory.get_ProfileRepositoryforController()
at AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon..cctor()
--- End of inner exception stack trace ---
at AlienLabs.ThermalControls.Controller.Main..ctor()
at AlienLabs.ThermalControls.Controller.App.AppStartup(Object sender, StartupEventArgs args)
at System.Windows.Application.<.ctor>b__1(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
When I entered the AW Command center neither the light or thermal control panels were working, both blank. I tried updating but it says i have the latest version.
I considered uninstalling and reinstalling the command center but i thought i would seek other advice first.
System:
AW Aurora R4
CPU I7
Ram 16GB
Thanks in Advance for any help
morblore
2.4K Posts
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January 26th, 2013 12:00
Hello MusashiFlex
You should uninstall it, reboot and then reinstall it. See if that fixes it and if it doesn't then you can try some more trouble shooting steps.
I would also reinstall the .NET Framework 4 : http://www.microsoft.com/en-us/download/details.aspx?id=17851
MusashiFlex
6 Posts
0
January 26th, 2013 15:00
Having read more forum posts regarding this I decided to check my device manager, which is also now empty. There are suggestions that this is caused by a damaged registry key, I was wondering if this could be the root of the problem?
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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January 26th, 2013 15:00
If your Device Manager is empty, you have much worse problems than some strange AW-CommandCenter (AlienFX) messages.
Try running Dell Diags (outside of Windows)
Try Windows Safe Mode.
Try http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm
MusashiFlex
6 Posts
0
January 26th, 2013 16:00
I ran the sfc /scannow (in administrator) with no success, it came back saying it had found no problems and after a reboot everything is still the same.
MusashiFlex
6 Posts
0
January 26th, 2013 16:00
Sorry although I an OK with basic computer stuff most of this is a bit over my head, i did try the safe mode idea but was unable to get it to go in using the windows suggested method of holding F8 while booting.(i held the key from the second it restarted till the windows logo so I'm pretty sure i didn't miss it) Also not sure what you mean by "running Dell Diags (outside of Windows)"
And yes the Device manager is completely empty.
prior to starting this thread I tried a system restore that seemed to fix the device manger but left me unable to access the internet, i spent along time trying to fix it but without access to forums or online help i was totally stuck leaving my only option to under the restore and try and fix the original problem
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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January 26th, 2013 16:00
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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January 26th, 2013 18:00
Safe Mode. Start tapping or pressing F8
http://pcsupport.about.com/od/fixtheproblem/ss/safe-mode-windows-7.htm
Dell Diags:
F12 on Boot
Boot to Utility Partition
Test System - Diagnostics
Yes, sounds like you have major problems with your Windows (it's corrupt). You can try to fix it, or just backup all data and use Dell Recovery (Alien ReSpawn) to restore to factory software config. It takes longer but it's more of a complete fix. Hardware must test and be good first.
If you are under warranty, call Phone Support and they will walk-you-through all required steps.
MusashiFlex
6 Posts
0
January 27th, 2013 03:00
Unfortunately I don't have a re-spawn disk (call me an idiot if you like) when it asked me i was busy and thought i would do it later. is it possible to fix this with the disks that came with the system?
MusashiFlex
6 Posts
0
January 27th, 2013 04:00
After much messing about I have managed to find a restore point that has both a complete registry and working net work. While I understand there maybe an underlying problem somewhere I'm not experiencing any errors atm so "if it aint broke..."
Thank you both for your help and advice
morblore
2.4K Posts
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January 27th, 2013 14:00
When you get the time you should contact Dell and get the Windows CD if you don't already have it. That way you have the option of doing a fresh OS install.
Tesla1856
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8 Wizard
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17K Posts
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January 27th, 2013 14:00
You can do it ... you don't even need any discs.
[View:http://www.youtube.com/watch?v=7LNIPkqsQy8]
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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January 27th, 2013 15:00