Unsolved
This post is more than 5 years old
70 Posts
0
22316
August 10th, 2010 04:00
Aurora Keeps Freezing up and have to do hard reboot
Hi Folks
Got the replacement aurora, however this time its freezing after 1 or 2 hrs of gaming. the whole game just stops and i have to hard reboot it to get it back running again. Tried isolating it by going to event viewer or running the performance resource and gathering some stats there, but it doesnt have anything. Im just playing dragon age on it on high settings and just warcraft sometimes by my son and i dont think they are that graphic resource intensive. Have the latest bios, video driver from dell website, os patch (windows 7 prof), chipset driver, etc.
one think strange i notice, whenever the freeze happens, and i hard reboot the machine, the lights on the side usually dont light up during boot up. They usually do on normal startups. I have to cleanly shutdown it cleanly and reboot it again for it to work. Sometimes twice.. I have the latest CC though.
Any idea on how to tshoot this?
Regards
Kan
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
August 10th, 2010 11:00
Have you let it run through F12 diags for a couple of hours?
Re-seat all cards and RAM. check cables.
Are fans on Manual with the Curve setting?
Do temps in Command Center look ok?
Do you have an APC or good UPS?
Try hammering the system with a benchmark app ... Maybe www.futuremark.com , Prime95 , PC-Wizard ,
Maybe it's the games ...
- Check their compatibility settings
- Check for game patches.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
kansusuet
70 Posts
0
August 10th, 2010 17:00
Hi Tesla1856, thanks for you comments and questions. To answer them
F12 Diags, no not yet, i'll try to run it tonight or in the weekends same with re-seating the cards and ram.
Fans are in auto mode in CC, havent touched the setting
CC temps are at 32Cs, however i downloaded last night GPU-Z and got temps at around 78C during games, idle is around 50C
I have a APC power regulator strip, not a UPS..
will try to hammer it also over the weekend with the benchmark apps you mentioned above. As for the games compatibility dragon age is compatible with windows 7, though it didnt mentioned if its 32 or 64 bit. I've also installed the game patches. Warcraft is a bit old, hence i understand that its not compatible with it.
Will let you guys know over the weekend the results.
SpyvsSpy
3 Posts
0
June 4th, 2011 18:00
Would love to know how this problem was solved. I'm having the same problem, and I believe it's gotten progressively worse. Had the box for a year, it's a rebuild and always seemed a little gltichy. I'm on a:
CPU_Name: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
and twin
Video_Caption: ATI Radeon HD 5700 Series
Video_AdapterRAM: 1024MB
Just before the waranty was up, my power supply went dead and a dell technician came out and changed the powersupply, which got me back up and running, but didn't fix the problem. Now the warranty is expired and I'm pretty much kicking myself for buying a refurb and not extending the warranty but the warranty was like $280 for a year and I didn't really have that laying around at the time. Never had a box with so many problems in the first year. The box is essentially bulletproof on the virus side of things, so I'm trying to troubleshoot this problem by myself...
Problem is I don't even know how to do a F12 system diag... but I'll give it a go right now.
froogle
20 Posts
0
June 6th, 2011 09:00
I also wonder if the engineers are even close to replicating the problem.
CharlieSalter
9 Posts
0
June 6th, 2011 09:00
I'm having the same problem with my Aurora (although my thread is being ignored) It happens to me about 20 minutes into games (it's not the games). I've ran the F12 thing all night and it found no problems.
jd636
148 Posts
0
June 6th, 2011 15:00
add your info to this thread.
en.community.dell.com/.../19380746.aspx
Jay51
42 Posts
0
June 12th, 2011 19:00
Try this :
- get the latest updates from the ATI website; the current version is Catalyst 11.5 (with 11.6 due out soon)
- restore the BIOS overclock settings to factory-level