Unsolved
This post is more than 5 years old
32 Posts
0
107863
May 6th, 2014 14:00
Alienware m18x R2 SSD keeps freezing!!
hello as the title says above, I have an Alienware M18x R2 with a kingston 120GB SSD that just keeps freezing! sometimes when I start my laptop it freezes in boot other times it will freeze in windows 8 intermittently.
Someone please help or should I call Alienware tech support I am still under warrenty.
89fordprobe
83 Posts
0
May 9th, 2014 14:00
JayAlienware
32 Posts
0
May 9th, 2014 22:00
Ok here is an update. I updated intel RST and disabled power management and everything is working fine now except boot, it keeps freezing at boot screen when system first accesses SSD.
JayAlienware
32 Posts
0
May 10th, 2014 07:00
Cool thx 89fordprobe that is helpful, my options are running out and a clean install might be the only way to fix my boot problem I am still having.
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
May 10th, 2014 13:00
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
May 10th, 2014 13:00
No problem what-so-ever. If fact, I was hoping you would chime in.
I'm not surprised the clean install helped. Over the years, I have seen it fix various mysterious problems with Dell laptops and desktops alike. IMO, it's due to the fact that Intel-RST (and possibly other Dell pre-installed software and/or Driver suites) gets left behind.
It also allows the more elaborate driver suites to get installed in a more controlled fashion (instead of all-at-once during Windows First-Time-Boot-and-Initial-Setup).
89fordprobee
1.2K Posts
0
May 10th, 2014 15:00
yea working to much, between work, building my jeep, rebuilding my truck, I didn't even remember what account I signed in with lol .
Anyway if you google you will see an abundance of issues with alienware and Kingston SSD's.
Do a clean install it should clean up your issue, if it dosent id look into, like my drive as it was defective. although the replacement is in daughters 1525 Inspiron it has been perfect since.
JayAlienware
32 Posts
0
May 10th, 2014 16:00
Well when I shut down my Alienware for the night or whatever reason the next time I boot the system it freezes so I hold down power button till it shuts down. I then reboot the system which then starts fine.
Also in some cases my system boots into a repair software which crashes during loading and turns into a boot loop (I have to repeatedly tap ESC to get past this.)
I will get the exact name of this boot repair process that keeps crashing in a bit.
JayAlienware
32 Posts
0
May 11th, 2014 09:00
OK this is the boot repair software i get from time to time and this is the error.
89fordprobee
1.2K Posts
0
May 11th, 2014 10:00
reinstall windows yet? boot.ini is corrupt more then likely
89fordprobee
1.2K Posts
0
May 11th, 2014 11:00
Reinstall I never trust repairing boot issues
JayAlienware
32 Posts
0
May 11th, 2014 11:00
I haven't reinstalled yet because I think this is fixable. Am I right? or should i just reinstall windows?
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
May 11th, 2014 13:00
Did this machine ship from Dell new with Windows 8 ?
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
May 11th, 2014 16:00
On Windows 8, try turning off Fast Startup to cure boot problems:
http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html
I think I would install original spinning drive (or known good drive) and clean install Windows 8 to re-validate hardware as operational.
JayAlienware
32 Posts
0
May 11th, 2014 16:00
Yep, was shipped almost a year ago.
JayAlienware
32 Posts
0
May 11th, 2014 22:00
went to bios and turned off fast boot and I am still getting boot freezing. I guess a full windows 8 re-install on the SSD is in order. I will do that after my second gtx 675m comes in.