Start a Conversation

Unsolved

This post is more than 5 years old

107863

May 6th, 2014 14:00

Alienware m18x R2 SSD keeps freezing!!

hello as the title says above, I have an Alienware M18x R2 with a kingston 120GB SSD that just keeps freezing! sometimes when I start my laptop it freezes in boot other times it will freeze in windows 8 intermittently.

Someone please help or should I call Alienware tech support I am still under warrenty.

83 Posts

May 9th, 2014 14:00

First off Sorry Tesla for jumping over you here..(secondary ) im speaking from experience with my M18X R2 a Kingston hyper X 3K 120 gig (before my samsungs ). Anyway I so did clone and had random locking up and freezing and soon after couldn't do a thing. in the end I had to do a clean install of windows(windows 7 or 8 dvd is required) and make sure you have the proper drivers downloaded and burned to a dvd or USB key as they will be required. Turns out Windows installs differently for Solid states(windows 8 detects and optimizes it) windows 7 requires modifying/setting up windows to properly run solid states 100% properly . This was my experience and it required a full clean install of windows (25 minutes with all updates LOL) to get rid of the freezing since mechanical drives do run differently now you can change all the settings in windows as I found out after the fact but I rather clean windows install for an SSD anyway. About 2 months later my Kington Drive was going bad, with bad sectors and random BSOD , so I moved on to Samsung Drives and been Solid for a year now Dual booting Windows 7 and 8

32 Posts

May 9th, 2014 22:00

Ok here is an update. I updated intel RST and disabled power management and everything is working fine now except boot, it keeps freezing at boot screen when system first accesses SSD.

32 Posts

May 10th, 2014 07:00

Cool thx 89fordprobe that is helpful,  my options are running out and a clean install might be the only way to fix my boot problem I am still having.

8 Wizard

 • 

17K Posts

May 10th, 2014 13:00

Ok here is an update. I updated intel RST and disabled power management and everything is working fine now except boot, it keeps freezing at boot screen when system first accesses SSD.

 
How do you get past that? You mention "everything is working fine".

8 Wizard

 • 

17K Posts

May 10th, 2014 13:00

First off Sorry Tesla for jumping over you here..(secondary ) im speaking from experience with my M18X R2

No problem what-so-ever. If fact, I was hoping you would chime in.

I'm not surprised the clean install helped. Over the years, I have seen it fix various mysterious problems with Dell laptops and desktops alike. IMO, it's due to the fact that Intel-RST (and possibly other Dell pre-installed software and/or Driver suites) gets left behind.

It also allows the more elaborate driver suites to get installed in a more controlled fashion (instead of all-at-once during Windows First-Time-Boot-and-Initial-Setup).

1.2K Posts

May 10th, 2014 15:00

yea working to  much, between work, building my jeep, rebuilding my truck, I didn't even remember what account I signed in with lol .

Anyway if you google  you will see an abundance of   issues  with alienware and Kingston SSD's.

Do a clean install it should clean up your issue, if   it  dosent id   look into, like my drive as it was defective. although the replacement  is in daughters 1525 Inspiron  it has been perfect since.

32 Posts

May 10th, 2014 16:00

Ok here is an update. I updated intel RST and disabled power management and everything is working fine now except boot, it keeps freezing at boot screen when system first accesses SSD.

 
How do you get past that? You mention "everything is working fine".

Well when I shut down my Alienware for the night or whatever reason the next time I boot the system it freezes so I hold down power button till it shuts down. I then reboot the system which then starts fine.

Also in some cases my system boots into a repair software which crashes during loading and turns into a boot loop (I have to repeatedly tap ESC to get past this.)

I will get the exact name of this boot repair process that keeps crashing in a bit.

32 Posts

May 11th, 2014 09:00

OK this is the boot repair software i get from time to time and this is the error.122.jpg

1.2K Posts

May 11th, 2014 10:00

reinstall windows yet?  boot.ini is corrupt more then likely

1.2K Posts

May 11th, 2014 11:00

Reinstall I never trust repairing boot issues

32 Posts

May 11th, 2014 11:00

I haven't reinstalled yet because I think this is fixable. Am I right? or should i just reinstall windows?

8 Wizard

 • 

17K Posts

May 11th, 2014 13:00

Did this machine ship from Dell new with Windows 8 ?

8 Wizard

 • 

17K Posts

May 11th, 2014 16:00

On Windows 8, try turning off Fast Startup to cure boot problems:

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

I think I would install original spinning drive (or known good drive) and clean install Windows 8 to re-validate hardware as operational.

 

32 Posts

May 11th, 2014 16:00

Did this machine ship from Dell new with Windows 8 ?

 

Yep, was shipped almost a year ago.

32 Posts

May 11th, 2014 22:00

went to bios and turned off fast boot and I am still getting boot freezing. I guess a full windows 8 re-install on the SSD is in order. I will do that after my second gtx 675m comes in. 

No Events found!

Top