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XPS 12 9Q33

XPS 12 9Q33

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XPS 12 9Q33

XPS 12 9Q33 Articles

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15 out of 572 shown
572 out of 572 shown
Fix Wired, Wireless, and Bluetooth Mouse Not Working Issues
Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer. Updated APRIL 11, 2025 ID: 000124626
How to Troubleshoot No Sound on a Computer or Fix Computer Audio Problems
How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices. Updated APRIL 11, 2025 ID: 000179019
Windows 11 Device Support and Minimum Requirements
See the following information for Windows 11 system requirements, upgrade availability, and scope of support provided by Dell. Updated APRIL 11, 2025 ID: 000189820
Access Device Manager in Windows 10 and 11 Using Shortcuts and CMD Commands
Learn how to open Device Manager using shortcuts, commands, and CMD. Covers device manager shortcut, device manager command, and how to get to Device Manager in Windows 11 and Windows 10. Updated APRIL 11, 2025 ID: 000123570
How to Perform a Clean Boot in Windows 10 and 11
Learn how to do a clean boot in Windows 10 or 11 using MSConfig. This method helps identify software conflicts by starting your computer with only essential services and drivers. Updated APRIL 11, 2025 ID: 000102564
Security Support Policy for Dell Display Manager and Dell Peripheral Manager
This policy provides details on the Dell Technologies Security Support Policy for the following Dell Technologies products: Dell Display Manager, Dell Peripheral Manager. Updated APRIL 11, 2025 ID: 000128900
Dell Pro Wireless Headset WL3024 or WL7024 Not Detected in Dell Peripheral Manager When Using Bluetooth Connection
This article provides information about the Dell Pro Wireless Headset WL3024 or WL7024 behavior with Dell Peripheral Manager. Updated APRIL 11, 2025 ID: 000219052
Keyboard Troubleshooting and Usage: The Definitive Guide
See the Suggested Quick Fixes for a desktop or laptop keyboard not working and the keyboard troubleshooting sections for help with resolving your keyboard issues. Updated APRIL 10, 2025 ID: 000131432
Guidance for Keeping Your Dell Technologies Equipment Clean
Find out more about how to clean your Dell equipment. Updated APRIL 10, 2025 ID: 000133659
Learn How to Download and Install Skype on Your Dell Personal Computer
The following article is a step-by-step guide on how to install Skype software on a Windows operating system of your Dell computer. Updated APRIL 10, 2025 ID: 000138686
Troubleshoot Audio Recording Issues or Sound Recording Problems
Is your sound recorder not capturing sound? Learn how to fix microphone issues, troubleshoot laptop microphones, and resolve screen recording with no audio problems. Updated APRIL 09, 2025 ID: 000179430
Dell Command | Deploy Driver Packs for XPS Models
This article contains the Dell Command | Deploy driver packs for the XPS series in the form of .EXE files for Dell commercial systems. Updated APRIL 09, 2025 ID: 000109959
Dell Service Coverage for Portable Computer Chassis
This article clarifies the conditions for Dell coverage of chassis (worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document. Updated APRIL 08, 2025 ID: 000225877
How to Connect Speakers or Headphones to Your Dell Computer
How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers. Updated APRIL 08, 2025 ID: 000125795
Troubleshooting Internet Connectivity Issues on Your Dell Computer
Learn how to resolve common Internet connection issues on your Dell computer that matches the operating system. Updated APRIL 08, 2025 ID: 000124368
Support Notifications: Overview and Common Questions
This article provides information about support notifications for service requests, part dispatches, and driver updates. Learn how to create and manage support notifications for your Dell products. Updated APRIL 08, 2025 ID: 000139419
Alienware Headset Functions Affected by the Connection Type in Use
The following article provides information about how the 3.5mm audio connection type affects the Alienware headset functions. Updated APRIL 08, 2025 ID: 000213219
Guide to Dell Docking Stations
This article provides information about different types of Dell docking stations. Find information about how to find a compatible docking station for your Dell laptop. Updated APRIL 08, 2025 ID: 000124295
Windows Command Prompt Information and How to Use Its Commands List
Know all about Windows command prompts - including basic commands list, running commands prompts, access previous commands, most used commands, and related helpful information. Updated APRIL 07, 2025 ID: 000130703
Laptop shuts down, loses video, enters hibernation, or sleep when magnetic objects are nearby
The following article provides information about why some laptops shut down, enter into hibernation, sleep mode, or lose video. This can happen whenever certain types of metallic or magnetic devices are placed on top of them. (For example: Smartphones, Smartwatches, and so on.) Updated APRIL 07, 2025 ID: 000134019
FAQs about Microsoft 365 on a Dell Computer
This guide is a series of questions commonly asked about the Microsoft 365. (Formerly Office 365.) If your answer is not found here, use the website links at the bottom of the page. Updated APRIL 07, 2025 ID: 000178855
Windows: How to identify your Dell Docking station using PowerShell
Learn how to use the Windows PowerShell application to identify which type of Dell Docking station is attached to your Dell computer. Updated APRIL 06, 2025 ID: 000126566
How to Determine the Pass-Through MAC Address on your Dell Laptop and Dock
This article provides information about determining the Pass-Though Media Access Control (MAC) address. Both with and without having the USB-C Dock or Network Interface Controller (NIC) adapter that is connected to their Dell laptop. It describes the setup and limitations and Static IP Address configuration requirements for managing docked laptops. Updated APRIL 06, 2025 ID: 000137843
How to Enable TPM 2.0 on Dell Computers for Windows Security
Learn how to activate Trusted Platform Module (TPM) 2.0 on your Dell personal computer for enhanced security features like BitLocker, Secure Boot, and Windows Hello. This article supports Windows 11, Windows 10, and Windows 8(8.1). Updated APRIL 04, 2025 ID: 000189676
Drivers and Downloads FAQs
This article provides answers to frequently asked questions about Dell drivers and how to use the Dell Support Drivers website. Learn what Dell drivers are available, how to download and install a Dell driver, and more. Updated APRIL 04, 2025 ID: 000123347
How to Use and Troubleshoot the Dell Universal Dock D6000
Learn how to setup, use, and troubleshoot Dell Universal Dock D6000. Find information about drivers, setting up multiple monitors and steps to resolve common issues. Updated APRIL 04, 2025 ID: 000132058
Error Codes on Dell Commercial and Consumer Products
How to troubleshoot hardware error codes including PSA and ePSA, hard drive, and printer errors as well as Windows error codes. Updated APRIL 04, 2025 ID: 000124354
Dell Active Pen Models: Identification, Control Panel, and Fixes
Discover nine Dell Active Pen models, identify your pen, install the Control Panel, and troubleshoot issues. Learn more about compatibility and troubleshooting steps. Updated APRIL 04, 2025 ID: 000126601
Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse
Pairing Dell Bluetooth keyboard and mouse have connect buttons. Updated APRIL 04, 2025 ID: 000132534
Camera and Microphone Not Working in Windows 11 or Windows 10
Facing camera or microphone issues in Windows 11 or 10? Explore simple steps to resolve privacy settings and get your devices working again on desktops, laptops, and tablets. Updated APRIL 04, 2025 ID: 000133755
How to Enable Fast Access Facial Recognition Software on Dell Systems
Download link for Facial Recognition package. Updated APRIL 04, 2025 ID: 000148624
Bluetooth May Not Turn Back on When Using Wireless Switch on a Dell Laptop
Controlling Bluetooth using the wireless switch on some Dell laptops Updated APRIL 04, 2025 ID: 000150369
How to Check What Processor You Have in Your Computer
Learn how to check what processor you have in your Dell computer. Follow simple steps for Windows and Linux to check the processor generation and model. Updated APRIL 04, 2025 ID: 000204117
How to Turn Off or On and Troubleshoot the Backlit Keyboard on Dell Laptop
Learn how to turn on a backlit keyboard, keep keyboard backlight off, and troubleshoot common issues like keyboard illumination not working. Follow easy steps for enabling and adjusting backlit settings on Dell laptops. Updated APRIL 04, 2025 ID: 000132120
PCI and PCI Express Slots Uses and Troubleshooting Explained
Learn about PCI and PCI Express, their differences, and how they enhance computer performance. Discover common PCI Express errors and troubleshooting steps to resolve issues. Updated APRIL 04, 2025 ID: 000123517
Understanding Surge Protectors and How They Protect Your Electronics
What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan. Updated APRIL 04, 2025 ID: 000145629
Resolving error code 2000-0251 when launching the ePSA diagnostics on a Dell personal computer
This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell personal computer. Updated APRIL 03, 2025 ID: 000139065
Dell Laptop Best Practices for Use, How to Clean, and Maintain for Longevity
How to take care of your Dell laptop with best practices for cleaning, maintaining, and ensuring it lasts longer. Understand essential laptop care and transport guidelines. Updated APRIL 03, 2025 ID: 000124304
How to Find the International Mobile Equipment Identity (IMEI) Number in Windows
This article provides steps for finding the International Mobile Equipment Identity (IMEI) number in Windows. Updated APRIL 03, 2025 ID: 000143678
Resolving a TPM Error Seen During BitLocker Encryption on a Dell personal computer
This article provides information about how to resolve an issue with a TPM error during BitLocker Encryption. The error that is reported is "A required TPM measurement is missing." Updated APRIL 03, 2025 ID: 000126671
Using scripting or automation for TPM firmware updates from Dell
This article provides information about guidelines for automating or using scripts to install or manage Dell TPM firmware updates. Updated APRIL 03, 2025 ID: 000129290
TPM is Unable to Change Between 1.2 or 2.0 Because TPM is Owned
This article describes an issue where the TPM cannot be configured because it is in an owned state. Updated APRIL 03, 2025 ID: 000139777
How to Reseat the Keycap when a Key Falls Off the Laptop Keyboard
The following article explains how to reseat the keycap when a key falls off the keyboard on a Laptop. Updated APRIL 03, 2025 ID: 000133100
How to Troubleshoot and Resolve any Wired network adapter issues with a Dell Laptop
This article is a guide to identifying and resolving problems with the Ethernet connection on a Dell laptop. Updated APRIL 03, 2025 ID: 000179429
Micron 2200S PCIe NVMe SSD's Exhibit No Drive Detected and Intermittent Blue Screen Errors
The following article provides information about resolving reliability errors such as a failure to detect the drive, or Blue Screen issues. They are identified with Micron PCIe Non-Volatile Memory Express (NVMe) 2200S solid state drive (SSD)s. (Despite having installed the Micron 2200S 1060 firmware.) Updated APRIL 03, 2025 ID: 000126687
Log in Problems after Running Updates in the Ubuntu Operating System
The following article provides information about how to resolve a start-up or log-in issue in Ubuntu when restarting after running driver and software updates. Updated APRIL 03, 2025 ID: 000129836
How to Connect a Monitor to a Dell Computer
This article provides information about how to connect a monitor or projector to a Dell desktop, all-in-one, or laptop. Learn about the different types of video connectors, configure video settings and helpful links to troubleshooting guides. Updated APRIL 03, 2025 ID: 000132424
Dell Laptop, Tablet, and Desktops Tested for Windows 11 Compatibility
This article lists those Dell products that have been tested for compatibility with each version of Windows 11. Updated APRIL 03, 2025 ID: 000054430
Understanding Beep Codes on a Dell Laptops
This article is a guide to the various diagnostic beep codes for Dell laptops. Updated APRIL 02, 2025 ID: 000132041
Dell Computers Eligible for Upgrade from TPM Version 1.2 to 2.0
The following article provides information about which computers ship from Dell and can upgrade the Trusted Platform Module (TPM) from firmware version 1.2 to version 2.0. Updated APRIL 02, 2025 ID: 000132583
TPM Option Is Missing in the System BIOS Setup Latitude, Precision, or XPS
The Trusted Platform Module (TPM) option may be missing in the system BIOS or Windows Operating System on your Dell Latitude, Dell Precision, or XPS system. Follow the steps outlined in this article to resolve this issue. Updated APRIL 02, 2025 ID: 000132757
Fixing Your Laptop Touchpad not Working in Windows
Learn what to do when your laptop touchpad is not working (A.K.A. laptop mouse, trackpad, mousepad). How to turn the touchpad off and on, and how to adjust settings for optimal performance in Windows. Updated APRIL 02, 2025 ID: 000123353
Troubleshoot Wi-Fi Not Working Issues and Connect to Your Wi-Fi Network
Resolve Wi-Fi connection problems when your computer does not connect to Wi-Fi. Learn steps for fixing Wi-Fi issues on your Dell computer, ensuring reliable connectivity. Updated APRIL 02, 2025 ID: 000132488
Windows 11 and Windows 10 Wired Internet Connection Usage and Troubleshooting Guide for the Home
For help in Windows 11 and Windows 10 with setting up, connecting, sharing files, photos, music, and troubleshooting your wired network see the appropriate section. Updated APRIL 02, 2025 ID: 000133413
Bluetooth Troubleshooting and Usage Guide
For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, see the sections below. Updated APRIL 02, 2025 ID: 000126781
How to Troubleshoot Display or Video Issues on a Dell Monitor
This article provides information about how to troubleshoot and fix common display or video issues on a Dell monitor. Updated APRIL 02, 2025 ID: 000132354
How to Run a Diagnostic Test on a Dell Monitor
This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors. Updated APRIL 02, 2025 ID: 000124390
Dell Monitor Not Turning On or Has No Power and Power LED is Off
Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems. Updated APRIL 02, 2025 ID: 000132245
What Is System Memory (RAM)
Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory. Updated APRIL 02, 2025 ID: 000148441
Troubleshooting Light Leakage or Bleeding on a Dell Laptop LCD Screen
This article provides information about how to judge acceptable light leakage levels on Dell laptop Liquid Crystal Display (LCD) screens. Updated APRIL 02, 2025 ID: 000215193
Dell Command | Deploy WinPE Driver Packs
Deploy WinPE Driver Packs Updated APRIL 02, 2025 ID: 000107478
WinPE 11 driver pack
WinPE 11 driver pack. Updated APRIL 02, 2025 ID: 000211541
Dell Factory Image Restore or Reset Options May Not Appear in the WRE on Some Dell Systems
This article describes missing Factory Image Restore and Reset options in the Windows Recovery Environment on some Dell Systems shipped with Windows 10 pre-installed. Updated APRIL 01, 2025 ID: 000135137
How to Improve the Performance of a Dell Laptop Battery
Learn how to improve the performance of a Dell laptop battery. Find information about changes that you can make on a laptop to enhance the battery life. Updated APRIL 01, 2025 ID: 000123091
Dell Ready Image Technical Specifications
This article provides information about the current features and versions of Ready Image. Updated APRIL 01, 2025 ID: 000205344
How to Identify and Repair Malware or Virus Infected Computers
This is an article that takes you through identifying and repairing a virus or malware infection on your computer. Dell strongly recommends you recover your system image on the computer instead. Updated APRIL 01, 2025 ID: 000129494
Dell Command | Deploy Driver Packs for Enterprise Client Operating System Deployment
Article on Driver Packs for Enterprise Client Updated APRIL 01, 2025 ID: 000124139
Dell Laptop Battery Warranty Support
See the information for guidance on warranty support for laptop batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery health status. Updated MARCH 31, 2025 ID: 000123808
How to Check Battery Health Status on Dell Laptops
This article provides information about how to check the battery health status on a Dell laptop. Find information about using different methods to perform a battery health check on your Dell laptop. Updated MARCH 31, 2025 ID: 000124397
How to Download Drivers That Are Unavailable on Dell Support Website
If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS. Updated MARCH 31, 2025 ID: 000129450
How to Resolve Hard Drive or solid state drive Issues on your Dell Computer
This article provides information about how to troubleshoot and resolve common hard drive (HDD) or solid state drive (SSD) issues on a Dell computer. Updated MARCH 31, 2025 ID: 000179526
How to Diagnose and Resolve Common Memory Issues on a Dell Laptop
The following article provides information about what memory issues can be seen on your Dell Laptop. Learn how to troubleshoot and resolve them on your laptop. Updated MARCH 31, 2025 ID: 000126066
How to find the product model number of your Dell computer
Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications. Updated MARCH 30, 2025 ID: 000124353
Dell Products: How to Create a Support Request Online for Your, In-warranty Dell Product
This article explains the procedure to open a Service request using the Dell support page. Updated MARCH 30, 2025 ID: 000132371
How to Find Warranty Status and Information for Your Dell Product
Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product. Updated MARCH 30, 2025 ID: 000132024
Understanding and Troubleshooting Hard Disk Drive or Solid State Drives on Dell Computers
This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer. Updated MARCH 30, 2025 ID: 000179003
How to Troubleshoot a No POST or System Startup Issue on a Dell Laptop
This article offers detailed guidance on how to identify and troubleshoot a No POST (Power-On Self-Test) issue on a Dell laptop. It covers the symptoms of a No POST problem, such as the laptop not powering on or displaying any signs of activity. The article also provides step-by-step instructions for diagnosing the root cause, including checking power sources, verifying hardware connections, and testing individual components. It provides solutions to common and advanced No POST issues, helping to resolve the problem and restore the laptop’s functionality. Updated MARCH 30, 2025 ID: 000141584
Troubleshoot Laptop Display Issues and Resolve Black Screen Problems
Resolve display or video problems on Dell laptops. Fix black screens, adjust brightness, connect external monitors, update display drivers, and more. Updated MARCH 30, 2025 ID: 000134946
Troubleshoot Power Issues on a Dell Laptop
If your computer does not power on, or shows no signs of activity when you press the power button. This guide provides step-by-step instructions to resolve advanced troubleshooting steps for no-power issues on your laptop. Updated MARCH 30, 2025 ID: 000124389
How to scan a Service Tag QR code or Barcode
Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device. Updated MARCH 28, 2025 ID: 000130977
Ownership Transfer and Dell Product Registration Guides
Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how. Updated MARCH 28, 2025 ID: 000125103
Create a Windows Password Reset USB Flash Drive for Password Recovery
Learn how to create a Windows password reset USB flash drive in Windows 11 and 10. Use a password recovery USB flash drive to reset your Windows login password. Updated MARCH 28, 2025 ID: 000135680
How to Install or Update the Thunderbolt Driver and Firmware Using Dell Command | Update
How to install and update the Thunderbolt controller driver and the Thunderbolt firmware using Dell Command | Update on Dell computers. Updated MARCH 28, 2025 ID: 000177188
Dell Family Driver Packs
This article provides information about Dell Family Driver Packs. Updated MARCH 28, 2025 ID: 000180534
Set Up, Use and Troubleshooting GPS Using the Dell Wireless Manager
This article provides Global Positioning System set up, use and troubleshooting. Updated MARCH 28, 2025 ID: 000137414
Set Up, Use and Troubleshooting GPS Using the Dell Location and GPS Utility
This article is a guide to the set up, use and troubleshooting of the Global Positioning System (GPS) on a Dell Notebook with the appropriate hardware. Updated MARCH 28, 2025 ID: 000134111
How To Deploy a Windows Operating System on a Dell Computer using SCCM
This article provides an overview along with information about how to deploy a Windows Operating System to a Dell Computer. Using the System Center Configuration Manager (SCCM) Software. Updated MARCH 27, 2025 ID: 000138964
Security Scanner Malware Removal Guide
This article provides information about removing the Security Scanner Malware from your Dell computer. Most of the steps here are not covered under your warranty and are carried out at your own risk. Updated MARCH 27, 2025 ID: 000137106
Advanced Driver Restore Using Dell Command Update
This article explains how to initiate an Advanced Driver Restore in the Dell Command Update tool. Advanced Driver Restore provides a one-click installation of drivers. It allows all drivers to be installed following Reinstallation of Windows. Also, it can be used for reinstalling system drivers to fix driver corruption issues. Updated MARCH 27, 2025 ID: 000177525
USB 3.0 Device is Recognized as USB 2.0 on a Dell Computer
Learn how to resolve a USB 3.0 device recognized as USB 2.0 device on a Dell computer. Updated MARCH 26, 2025 ID: 000135207
Troubleshooting Steps for WWAN, 3G, or Mobile Broadband
A guide for troubleshooting steps for issues relating to Wireless Wide Area Network (WWAN) can help users resolve connectivity problems. Including: Error SIM NOT FOUND — CHECK ORIENTATION, Cannot Read SIM, Dell Mobile Broadband Card Utility Status Is "No Card Detected," I Cannot Browse the Web and Cannot find Network / Service. Updated MARCH 26, 2025 ID: 000142465
System Battery Shows "Plugged in Not Charging" When You Hover Over the Battery Icon
This article provides information about how to resolve the "plugged in not charging" message when you hover over the battery icon. Updated MARCH 25, 2025 ID: 000132233
How To Use the Intel My WiFi Technology
This article provides information about Intel My WiFi technology. Find answers to frequently asked questions about Intel My WiFi technology. Updated MARCH 24, 2025 ID: 000152668
Dell Laptop Battery - Frequently Asked Questions
This article provides information about Dell laptop battery guidelines. Find information about installation, maintenance, extend battery life. Best practices for Dell laptop battery. Updated MARCH 24, 2025 ID: 000175212
Resolving the We cannot find your camera, 0xA00F4244 error
See the information below to help resolve the error "0xA00F4244 NoCamerasAreAttached" when you access the webcam. Updated MARCH 24, 2025 ID: 000125158
How to Check the Hardware Configuration of a Dell Computer
This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool. Updated MARCH 19, 2025 ID: 000149095
How to Flash the BIOS or UEFI on a Dell Desktop or Laptop with a USB Flash Drive or Thumb Drive
Information about how to update your BIOS on a Dell Desktop or Laptop computer using a USB thumb drive and the boot once menu. Updated MARCH 17, 2025 ID: 000123870
How to Install Windows 11 or Windows 10 From a Dell Windows Recovery DVD
Use our guide to learn how to successfully install Windows 11 and Windows 10 on a Dell computer with a Dell Windows Recovery DVD. Updated MARCH 17, 2025 ID: 000132479
Unlocking BIOS Hard Drive Passwords for NVMe Drives is Not Supported on Dell Computers
Why unlocking BIOS hard drive passwords for NVMe drives is not supported on Dell computers and explore alternative methods to reset or clear your NVMe drive password. Updated MARCH 17, 2025 ID: 000126556
Sound Not Working in Google Chrome
Resolve no audio issue while playing YouTube on Google Chrome. Updated MARCH 17, 2025 ID: 000127781
Microsoft Office Outlook Exchange Error 80090016 After a System Board Replacement
Steps to fix an Outlook 80090016 error after you have the system board replaced on your Dell computer. Updated MARCH 17, 2025 ID: 000137758
What the Headless Operation Mode Active POST message means and how to stop it appearing during start-up
The following article explains what the Headless Operation Mode Active message during Power On Self-Test (POST) means. It takes you through how you can stop it from appearing during the computers start up. Updated MARCH 17, 2025 ID: 000139731
How to Convert a Windows 11 or 10 Microsoft Account to a Local Account
Learn how to create and then log in to a local account in Microsoft Windows. Updated MARCH 17, 2025 ID: 000140161
How to Set up Dual Monitors or Multiple Monitors in Windows
Learn how to set up dual or multiple monitors in Windows, adjust dual screen settings, and configure up dual or multiple monitors for better productivity, in Windows 11 and Windows 10. Updated MARCH 14, 2025 ID: 000134286
Streaming video or audio may be distorted when adjusting the screen brightness with the keyboard hotkeys
Help for audio or video distortion when adjusting the screen brightness with the keyboard hotkeys. Updated MARCH 14, 2025 ID: 000142599
Computrace: Replaced by Absolute module in newest BIOS revisions
The following article provides information about the Absolute module interface that is replacing the Computrace module in recent Dell BIOS updates. Updated MARCH 14, 2025 ID: 000142862
How to Fix the Windows 10 Infinite Boot Loop Problem
This article provides a solution to your Windows 10 computer sticking in an infinite loop when starting up. Updated MARCH 14, 2025 ID: 000147138
Ubuntu Linux BIOS Update, BIOS Reset or Motherboard Replacement, No Boot Error in Precision and XPS
This article describes a no boot issue that affects XPS and Precision computers running Ubuntu Linux. This occurs after replacing the motherboard or updating/restoring the BIOS to default settings. Updated MARCH 14, 2025 ID: 000177068
How to Connect and Set Up a Docking Station With a Dell Laptop
How to connect and set up a Dell docking station with your laptop. Find setup instructions, compatible docking interfaces like USB-C and Thunderbolt 3, and troubleshooting tips to ensure reliable connectivity. Updated MARCH 14, 2025 ID: 000126484
Wake-on-LAN does not work over a USB to Ethernet adapter connection
The following article provides information about why Wake-on-LAN does not work on computers using a USB adapter for their Ethernet connection. Updated MARCH 14, 2025 ID: 000179586
How to Reinstall or Factory Reset Windows 11 on Your Computer
Learn how to reset or reinstall Windows 11 on your Dell computer. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more. Updated MARCH 14, 2025 ID: 000192698
How to Make Nvidia Card Primary and Enable Switchable Graphics Mode on Dell Laptops
How to set your Nvidia card as the primary GPU, enable Nvidia video, and switch graphics mode to switchable graphics on Dell laptops. Improve video performance and resolve issues with FPS, video quality, and resolutions for gaming and multimedia. Updated MARCH 14, 2025 ID: 000190229
Windows 11 - Incorrect Operating System Version Reported
This article talks about an issue where specific applications and computer settings on Windows 11 detects the Operating System as Windows 10. Updated MARCH 14, 2025 ID: 000193571
Loss of Sound Quality Two to Three Minutes after Plugging in a USB Headset
The following article provides information about a sound quality issue that is seen after plugging in a USB Headset. Updated MARCH 14, 2025 ID: 000195820
Monitor Drops LAN Connectivity
This article describes what to do when your Dell monitor drops its RJ45 LAN connection intermittently while connected to your Dell computer. Updated MARCH 14, 2025 ID: 000196925
Driver Detection Not Available Message During Automated Driver Scan
This article provides information about the Driver Detection not Available message that appears on the Dell support driver download page. Updated MARCH 14, 2025 ID: 000200106
Battery Storage Mode and how it Affects the CMOS Battery Shelf Life
This article discusses computers not able to power on after being turned off for a long period of time due to battery storage mode and how it affects the CMOS battery shelf life. Updated MARCH 14, 2025 ID: 000202232
Intel Iris Xe Graphics Shows As Intel UHD Graphics on a Dell Desktop or Laptop
This article provides information about the issue where Intel Iris Xe Graphics shows as Intel UHD Graphics. Updated MARCH 14, 2025 ID: 000203922
Correct Handling and Usage of the Dell DA305 and DA310 Adapter
The following article provides information about the correct handling and usage of the Dell DA305 and DA310 Adapters. Updated MARCH 14, 2025 ID: 000239803
Dolby Digital Plus Codec Availability in Various Windows 11 Operating Systems
The following article provides information about the availability of the Dolby Digital Plus codec on Dell Windows 11 based computers. Updated MARCH 14, 2025 ID: 000239726
Applications Cannot Open When Started Out of Box with No Internet Connection
This article provides information about how to start the applications successfully when starting the operating system for the first time. Updated MARCH 14, 2025 ID: 000239646
User Presence Detection Now Located in the Operating System and Not in MyDell on Computers Released After September 2024
Information about User Presence Detection not being located in MyDell, but in the Operating System on computers released after September 2024. Updated MARCH 14, 2025 ID: 000228462
Laptop Does Not Turn On with the Dell Universal Dock UD22 Connected
The following article provides information about a problem where the laptop does not turn on when it is connected to the Dell universal dock. (UD22) Some high-end laptops require more power than the UD22 can provide with the standard AC adapter. Updated MARCH 14, 2025 ID: 000226176
Dell Optimizer and MyDell Network Features Do Not Work in Windows 11 24H2
Information about the network features in Dell Optimizer & MyDell no longer working under Windows 11 24H2 when location services are disabled. Updated MARCH 14, 2025 ID: 000225844
Ubuntu 22.04 Cheese Application Preview Screen Stops Responding, is Not Smooth, or an Error Appears While Playing Recorded Video
Information about the Ubuntu Cheese application having issues while in use. Updated MARCH 14, 2025 ID: 000225566
Unable to Complete Initial Activation for Office 2021 or 365 Preinstalled on a Dell Computer
This article provides information about how to successfully complete initial activation for your Office 2021 or 365. Updated MARCH 14, 2025 ID: 000224996
Intune Fails to Deploy Dell Optimizer Version 4.2.2 When Downloaded from the Microsoft Store
Information about Intune not deploying Dell Optimizer version 4.2.2 if it is downloaded from the Microsoft Store. Updated MARCH 13, 2025 ID: 000224821
LAN Connection Not Detected in Ubuntu 22.04 After Rebooting While Attached to Dell Dock
Resolve LAN connection issues in Ubuntu 22.04 after rebooting while connected to Dell Dock WD19 or WD19S. Guide to update Realtek USB LAN drivers and restore your network connection. Updated MARCH 13, 2025 ID: 000223724
Power Manager Group Policy Templates Stop Working After Updating Power Manager Application
This article discusses that the Group Policy Templates stop working after updating Dell Power Manager application to v3.14 or later. Updated MARCH 13, 2025 ID: 000220114
BIOS Update Through Windows Update Fails on Computers with a Discrete Graphics Processing Unit (GPU)
This article gives information about a scenario where a Dell BIOS update fails when done through Windows Update. Updated MARCH 13, 2025 ID: 000216539
How to Pair Dell Bluetooth Devices in Windows 11 and Windows 10
Learn how to add (pair) Bluetooth devices in Windows 11 and Windows 10. Get step-by-step instructions to connect Bluetooth devices such as keyboards, mice, speakers, and headsets, and how to troubleshoot pairing issues. Updated MARCH 13, 2025 ID: 000136692
Damaged USB Type-C Cable Causes Laptops to Not Charge and No Video with Monitors
This article provides information about how to properly connect USB Type-C cables into laptops and monitors to avoid damaging the cables. Updated MARCH 13, 2025 ID: 000216384
Windows Update KB5025885 Prevents Reinstallation of Microsoft Windows
This article describes the impact of KB5025885 on Windows Updates after May 09, 2023 that may prevent the booting of Microsoft Windows. Potential workarounds are also provided. Updated MARCH 13, 2025 ID: 000213253
Notebook with Discrete Graphics May Behave Unpredictably when Connected to Dock or Monitor
This article provides information about laptops with discrete graphics cards and using the correct AC adapter for the docking solution and monitor type. Updated MARCH 13, 2025 ID: 000212410
Certain Alienware Accessories are Not Detected in Alienware Command Center v6.0 or later
Information about Alienware Command Center (AWCC) not detecting certain Alienware mouses, keyboards, and headsets are crucial for troubleshooting and resolving connectivity issues. Updated MARCH 13, 2025 ID: 000209740
Dell Premier Rechargeable Active Pen (PN7522W) makes the Dell Laptop Screen Turn Off
The following article provides information about the Dell Laptop Liquid Crystal Display (LCD) panel going into modern standby mode. This is only seen when using the Dell Premier Rechargeable Active Pen (PN7522W) with a laptop. Updated MARCH 13, 2025 ID: 000209518
How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer
This article provides information about how to identify and troubleshoot blue screen or stop errors on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors. Updated MARCH 13, 2025 ID: 000123379
Dell BIOS and UEFI Update Download and Installation Guide
Information about how to download and install the latest BIOS or UEFI updates on a Dell computer. This guide covers accessing BIOS or UEFI, updating using USB or Windows, and recovering corrupt BIOS or UEFI on Dell computers. Updated MARCH 13, 2025 ID: 000124211
Dell Display Pixel Guidelines
This article provides information about Dell's display resolution guidelines for LCD panels of Dell monitors and laptops. Learn what a dot or pixel is, what the Premium Panel Exchange is, how to identify a bright or dead pixel on the LCD panel and more. Updated MARCH 13, 2025 ID: 000126004
How to Cancel Consumer Subscription Support Services
Learn how to cancel Dell consumer subscription support services such as Premium Support. Follow simple steps to end your subscription. Updated MARCH 13, 2025 ID: 000126747
Swollen Battery Information and Guidance
Lithium-ion Polymer batteries are housed in a flexible multi-layer pouch, which may sometimes swell for a variety of reasons. Updated MARCH 13, 2025 ID: 000128491
How to Upgrade or Install System Memory or RAM in a Dell Computer
This article provides information about upgrading or installing the system memory or RAM on a Dell computer. Identifying the correct memory type, the number of modules that are supported on a computer, and the maximum memory that is supported is important to understand before purchasing or upgrading the memory on a computer. Updated MARCH 13, 2025 ID: 000129299
How to Download and Install Bluetooth Driver for Windows 11 and Windows 10
Learn how to download and install Bluetooth drivers for Windows 11 and Windows 10. Resolve any Bluetooth driver errors and ensure reliable Bluetooth connectivity on your device. Updated MARCH 13, 2025 ID: 000132386
How to Perform a Hard Reset on a Computer Easily and Effectively
A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem. Updated MARCH 13, 2025 ID: 000139016
Booting to the Advanced Startup Options Menu in Windows 11, and Windows 10
The following article provides information about how to boot to the Windows 11, or Windows 10 advanced startup options menu on your Dell computer. Updated MARCH 13, 2025 ID: 000147155
How to Download and Install Dell Drivers and Firmware
This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on. Updated MARCH 13, 2025 ID: 000183911
How to Roll Back Windows 11 and Downgrade to Windows 10
Check how to downgrade Windows 11 to 10. Follow our guide to switch back from Windows 11 to Windows 10 on your computer within 10 days of upgrade. Updated MARCH 13, 2025 ID: 000192019
Detection Error Reported When Dell Adapter USB-C to Ethernet (PXE Boot) Is Connected
The following article provides information about a Windows not detected error that appears when the Dell Adapter USB-C to Ethernet (PXE Boot) is connected. Updated MARCH 12, 2025 ID: 000194004
Operating System Install Methods when You Do Not Use a CD or DVD Drive
The following article has information and links on the various ways that you can install, restore, reset, and reinstall your Operating System on a Dell Computer. Updated MARCH 12, 2025 ID: 000132963
Troubleshoot and Fix Running Slow personal computer Issues on Your Computers
Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency. Updated MARCH 11, 2025 ID: 000178928
Log Collector Example Script
This article provides an example log collector script for the Windows operating system. Updated MARCH 10, 2025 ID: 000203831
How To Enable or Disable Hardware Virtualization on Dell Systems
This article describes how to enable or disable Hardware Virtualization on Dell systems. Updated MARCH 10, 2025 ID: 000195978
How to Make a Bootable USB Flash Drive Using Diskpart
This article provides instructions on how to create a bootable USB flash drive using the Diskpart utility. Updated MARCH 10, 2025 ID: 000136959
Customer Self-Replaceable Parts
Learn what a Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU) is and guidance on how to replace these parts. Updated MARCH 10, 2025 ID: 000133412
How to Restore the BIOS or UEFI (System Setup) to Factory Defaults on a Dell Computer
Learn how to reset the BIOS or UEFI to factory default settings on a Dell laptop. Follow step-by-step instructions for UEFI BIOS utility factory reset, resetting BIOS without display, and restoring BIOS in Windows 10 and Windows 11. Updated MARCH 10, 2025 ID: 000125291
How to Create and Use the Dell Recovery and Restore USB drive
Learn how to create a Dell Recovery and Restore USB drive, and how to use the drive to restore the operating system on a nonworking device. Updated MARCH 10, 2025 ID: 000125230
How to Stop Computer and Laptop Overheating and Shut Down Issues
Is your personal computer overheating or your laptop running hot and shutting down? Learn the causes of laptop overheating, how to prevent an overheating laptop, and steps to fix a computer that overheated and shut down. Updated MARCH 10, 2025 ID: 000130867
How to Perform a BIOS or CMOS Reset and Clear the NVRAM on Dell Computers
The following article provides information about resetting the Basic Input/Output System (BIOS) for your Dell computer. This includes methods for resetting the Complementary metal-oxide-semiconductor (CMOS), the motherboard BIOS, and the BIOS without a display. This guide helps to restore your BIOS to default settings and clear the nonvolatile random access memory (NVRAM) on your Dell computer. Updated MARCH 10, 2025 ID: 000124377
Guide to Dell Power Manager
This article provides information about Dell Power Manager features, instructions on how to download and install the Dell Power Manager app. Find information about how to manage the laptop battery using Dell Power Manager. Updated MARCH 10, 2025 ID: 000177768
How to Run the LCD Built-in Self-Test on a Dell Laptop
This article provides information about how to run the LCD built-in self-test (BIST) diagnostics on a Dell laptop. The LCD built-in self-test (BIST) diagnostic helps analyze and identify if the screen abnormality on a Dell laptop is inherent to the LCD screen. Updated MARCH 10, 2025 ID: 000134936
Optical Disk Drive is Unable to Write or Burn Data to a Disc
Learn how to troubleshoot and resolve a CD, DVD, or Blu-ray drive not writing or recording data to a disk. Find information to diagnose and resolve issues if your CD, DVD, or Blu-ray drive is not able to write, burn, record to a disk. Updated MARCH 07, 2025 ID: 000179508
Install Ubuntu Operating System on USB Drive for Troubleshooting
Know how to install Ubuntu on a USB drive to troubleshoot system issues. Follow step-by-step instructions to create a bootable USB and run Ubuntu without affecting your installed Operating System. Updated MARCH 07, 2025 ID: 000119771
Disabling or Enabling the Touchpad on a Dell Laptop
Follow the instructions on how to turn the laptop touchpad (laptop mouse, trackpad, mousepad) off and on. Updated MARCH 07, 2025 ID: 000124374
How to Troubleshoot Fan Issues
This article provides information about how to troubleshoot and fix issues if the computer fan is not working, the fan noise is loud, the fan is spinning slowly, and so on. Updated MARCH 07, 2025 ID: 000179087
How to Turn the Wireless Devices on a Dell Laptop On and Off
Discover how to turn the wireless devices on a Dell laptop on and off, use airplane mode, and troubleshooting wireless network problems. Updated MARCH 07, 2025 ID: 000124366
How to Reset or Clear the BIOS Password
See the information about how to reset or clear the passwords in the BIOS or UEFI (also called System Setup) of a Dell desktop, laptop, or all-in-one computer. Find information about how to recover a forgotten or lost BIOS password. Updated MARCH 07, 2025 ID: 000131024
Flashing the BIOS from the F12 One-Time Boot Menu
Learn how to update the BIOS on your computer using the BIOS executable file that is copied to a USB drive from the One Time Boot menu. Updated MARCH 07, 2025 ID: 000128928
How to Troubleshoot a USB Port When it is Not Working
This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions to fix USB issues if a USB port is not working. Updated MARCH 07, 2025 ID: 000132048
BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key
To help with locating previously stored BitLocker recovery keys, this article describes the different storage options that each Windows operating system supports. Updated MARCH 07, 2025 ID: 000124361
Computer Restarts or Shuts Down Intermittently, Locks Up, Stops Responding or an Error Occurs.
This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. Updated MARCH 07, 2025 ID: 000132224
A Reference Guide to the XPS Laptop Diagnostic Indicators
This article is a reference guide to the diagnostic codes available on each model of XPS laptops and what those codes actually indicate. Updated MARCH 07, 2025 ID: 000141206
The Battery is Draining Quicker than Expected on a Dell Laptop
This article provides detailed information about various reasons why your laptop battery might drain faster than expected. It covers potential causes and helps you to optimize your laptop’s battery life and improve its overall performance. Updated MARCH 06, 2025 ID: 000143524
Windows 11 Wireless Networking Usage and Troubleshooting Guide for the Home
Explore this article to troubleshoot wireless networking for your home network on Windows 11. Also, for help with setting up, connecting, sharing files, photos, music, and troubleshooting your wireless network see the appropriate section. Updated MARCH 04, 2025 ID: 000192048
Replacement Hardware Bound to Windows Autopilot
The following article shows you how to fix Window Autopilot Domain issues after replacing parts or receiving a computer replacement. This applies to computers that run Windows 10 and Windows 11. Updated MARCH 02, 2025 ID: 000132036
How to Update the Dell BIOS in the Ubuntu or Linux Environment
The following article provides information about updating the BIOS on your Dell desktop or laptop running Ubuntu or some other type of Linux? Updated FEBRUARY 28, 2025 ID: 000131486
OLED Brightness Fixed on Precision and XPS Laptops after Installing Linux
The following article provides information about a problem with adjusting the brightness on Organic Light-Emitting Diode (OLED) screens. These are screens that ship with Dell Precision and XPS laptops once the operating system has changed to Ubuntu or another Linux-based Operating System. Updated FEBRUARY 28, 2025 ID: 000129708
Troubleshooting Wireless Networking Issues
This article provides helpful information and links for basic wireless network troubleshooting. More specifically, this article focuses on 802.11a, b, g, n, or ac networks. This article does not cover Mobile Broadband (cellular-based wireless) or Bluetooth (also known as WPAN). Updated FEBRUARY 27, 2025 ID: 000127788
The Wired Network Adapter Still Cannot Connect
Follow the steps when the wired adapter did not connect. Updated FEBRUARY 27, 2025 ID: 000128276
How to Troubleshoot Dell Laptop Battery Issues
This article provides information about how to troubleshoot and resolve battery-related issues on a Dell laptop. Find information about how to use, maintain, and troubleshoot a battery-related issue on a Dell laptop. Updated FEBRUARY 26, 2025 ID: 000123069
Touch Screen Not Working on Dell Laptops, All-In-One desktops, and Monitors
Learn how to troubleshoot touch screen issues on Dell laptops, All-In-One desktops, and monitors. Follow step-by-step solutions for unresponsive, inaccurate, or intermittent touch functionality. Updated FEBRUARY 25, 2025 ID: 000132121
Troubleshoot Multiple Monitor Issues and Fix External Monitor Connection Issues
Troubleshoot multiple monitor issues and fix common external monitor connection issues. Find steps to resolve display issues when using multiple monitors in Windows. Updated FEBRUARY 24, 2025 ID: 000132851
Bulk Ownership Transfer
See the step-by-step instructions on how to download and fill out the Bulk Ownership Transfer form. Updated FEBRUARY 24, 2025 ID: 000212140
Windows 10: Unable to Add or Use the Hello PIN Sign-In Option
Troubleshoot Windows Hello PIN issues on Windows 10. Learn how to change, reset, or set up your Microsoft PIN to resolve sign-in problems and resolve error messages. Updated FEBRUARY 24, 2025 ID: 000143725
How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer
How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options. Updated FEBRUARY 21, 2025 ID: 000181163
How to Automatically Download and Install Drivers on a Dell Computer
This article provides information about how to scan your Dell computer for driver updates, and automatically download and install the latest drivers. Updated FEBRUARY 21, 2025 ID: 000133088
How to Run a Diagnostic Test Using SupportAssist
This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer. Updated FEBRUARY 21, 2025 ID: 000198182
How to Install Dell Drivers in the Correct Order
This article provides information about how to download and install the device drivers in the correct order on a Dell desktop or laptop. Updated FEBRUARY 21, 2025 ID: 000132394
How to Run a Dell Online Diagnostic Test
This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website. Updated FEBRUARY 21, 2025 ID: 000181161
Windows 10: Quick User Guide
This article provides information about quickly getting up and running after updating to the Windows 10 operating system. Updated FEBRUARY 21, 2025 ID: 000138854
Touchpad Right Click Stops Working after Ubuntu 18.04 LTS is Installed
The following article provides information about how to change the touchpad settings after installing Ubuntu 18.04 Long-Term Support (LTS) on your Dell computer. Updated FEBRUARY 21, 2025 ID: 000129850
How to Get the PPID Number of the Motherboard on a Dell Computer
This article provides information about how to find the Piece Part Identification (PPID) number of the motherboard. Getting the motherboard serial number on a Dell Computer without physically removing any parts. Updated FEBRUARY 20, 2025 ID: 000125347
How to Troubleshoot CD, DVD or Blu-Ray Drive Problems
This article helps you identify the type of optical drive or optical disk issue based on the symptoms and provide links to helpful troubleshooting resources. Updated FEBRUARY 20, 2025 ID: 000126039
Resetting the BIOS to Default Configuration on a System May Not Match the BIOS Settings Configured from the Factory
This article provides the information about resetting the BIOS default configuration on a system not matching the BIOS settings that are configured from the factory. Updated FEBRUARY 20, 2025 ID: 000129861
A Guide to Identifying the Source of an Abnormal Noise on a Dell Computer
This is a troubleshooting guide that helps to identify abnormal noises on your Dell computer. It takes you through where the noise is, what type of noise it is and how to proceed once it has been identified. Updated FEBRUARY 20, 2025 ID: 000137253
How to Install Ubuntu Linux on your Dell Computer
This article provides information about how to carry out a clean installation of the Ubuntu Linux operating system on your Dell Computer. Updated FEBRUARY 20, 2025 ID: 000131655
Dell BIOS Downgrade Step-by-Step Guide for System Rollback
Learn how to downgrade your Dell system BIOS safely. Step-by-step instructions for downloading and downgrading to a previous BIOS version Resolve issues with ease. Updated FEBRUARY 20, 2025 ID: 000130652
Contact Dell Support to Reset a Lost BIOS Password
Lost your Dell BIOS password? Learn how to get support for resetting BIOS System, Administrator, or hard drive passwords. Follow our guidelines to regain secure access to your Dell computer. Updated FEBRUARY 19, 2025 ID: 000140298
How to Print Screen in Windows Using the Print Screen Key
How to use the Print Screen key in Microsoft Windows 11 and Windows 10 to capture screenshots and use the Snipping Tool. Updated FEBRUARY 18, 2025 ID: 000147539
Frequently Asked Questions Regarding NVMe Solid-State Drives (SSDs)
This article provides information about "New Technology (NVMe, Skylake chipset, and so forth…)" and their interaction during Windows installation on computers with the Intel Skylake Chipset. Updated FEBRUARY 17, 2025 ID: 000143245
Optical Disk Drive is Unable to Eject the Disc
Troubleshoot issues related to the CD, DVD, or Blu-ray drive on your Dell Desktop or Laptop computer. Updated FEBRUARY 17, 2025 ID: 000139665
A Basic Guide to Identifying the Main Parts of a Laptop
The following article provides a visual guide to each of the major components that you find in most laptops. Updated FEBRUARY 17, 2025 ID: 000139511
Step-by-Step Guide to Convert from MBR to GPT
How to convert a disk to GPT format using a Windows installation DVD or USB, Windows Disk Management or MBR2GPT.exe. Updated FEBRUARY 17, 2025 ID: 000137854
Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column. Updated FEBRUARY 14, 2025 ID: 000181167
How to Start Windows in Safe Mode with Networking
Learn how to boot into Safe Mode with Networking in Windows 10 and 11. Use Safe Mode to troubleshoot system issues, access the Internet, and fix startup problems on your computer. Updated FEBRUARY 13, 2025 ID: 000148239
How to Identify and Resolve Noise Issue on Dell Laptop PCs
Learn how to identify and resolve noise issues on your Dell laptop PC. Find information on isolating noise related issues and common troubleshooting steps to resolve noise problem on a Dell laptop PC. Updated FEBRUARY 13, 2025 ID: 000137769
Touch Gestures for the ALPS Touch Pad
This article provides information about the features that are available on the ALPS TouchPad of your Dell laptop and how to use them. Updated FEBRUARY 13, 2025 ID: 000133650
System Temperature on a Dell Inspiron, XPS, Vostro, Latitude, and Precision Laptop is High When Using CPU Intensive Applications
The system temperature of Dell Inspiron, XPS, Vostro, Latitude or Precision laptops may appear to be high when using CPU intensive applications. Updated FEBRUARY 13, 2025 ID: 000133195
Troubleshoot Dell Laptop Overheating Issues
This article provides basic troubleshooting steps to identify and resolve heat issues with your Dell laptop. Updated FEBRUARY 13, 2025 ID: 000133111
How to Run BIOS Verification Using Dell Trusted Device
Learn how to run BIOS verification using Dell Trusted Device on your computer. Learn how to interpret the results of Dell Trusted Device BIOS verification. Updated FEBRUARY 13, 2025 ID: 000130811
A Guide to Webcams on Dell Computers with Ubuntu Operating Systems
This article provides information about webcams and their use in Dell laptops and desktops with Ubuntu operating system. Updated FEBRUARY 13, 2025 ID: 000129819
How to Change the Operating System Language in Windows 11
This article describes how to guide a customer through changing the operating system language in Windows 11. Updated FEBRUARY 12, 2025 ID: 000203574
How to Generate a Battery Report Using the POWERCFG Command
Information about using the Windows POWERCFG command to create a Battery Report to help troubleshoot possible battery issues. Updated FEBRUARY 11, 2025 ID: 000130117
Troubleshooting Incomplete Shutdowns in Windows 10
Discover steps to resolve Windows 10 shutdown issues with our guide. Learn about the Fast Startup feature, full shutdown methods, and command-line solutions. Ensure your system shuts down completely for optimal performance. Updated FEBRUARY 11, 2025 ID: 000124687
Dell Mobile Broadband (WWAN) Module Not Detected on a Re-imaged Dell Personal Computer
The following guide deals with a specific issue with Dell Mobile Broadband (WWAN) Modules after the system is re-imaged. We take you through how to identify if this is happening and how to go about solving the issue. Updated FEBRUARY 11, 2025 ID: 000123861
Switchable Graphics Information for Laptops
General information about what the Switchable Graphics option does on select Alienware and Dell laptops. Updated FEBRUARY 11, 2025 ID: 000054593
Damaged Type-C Connector on Dell Laptops and Docks and How to Prevent It
The following article provides information about the proper way to insert and remove the USB Type-C connector on Dell laptops and devices. (For example: Docking Stations and Monitors.) Updated FEBRUARY 11, 2025 ID: 000198334
How to Calibrate Monitor Color in Windows 10 and Windows 11
How to calibrate monitor color in Windows 10 and Windows 11 to correct yellowish tint and improve display accuracy. Follow this guide for adjusting gamma, brightness, contrast, and color settings. Updated FEBRUARY 11, 2025 ID: 000194424
What is DisplayPort: Origins, Features, and Benefits
Explore the evolution of DisplayPort technology. Learn about its origins, features, and benefits. Discover how DisplayPort compares to other interfaces. Updated FEBRUARY 11, 2025 ID: 000134877
How to Write Special Characters and Symbols in Windows
Learn about ways to type special characters and symbols in Windows, including using keyboard shortcuts and alt codes using the Character Map. Updated FEBRUARY 10, 2025 ID: 000175486
What Are PCIe SSDs and How to Use Them As a Boot Drive for a Dell Computer
This article is a guide to the various types of solid state drive (SSD) that fit in the PCIe connector on your motherboard. This guide also explains what is involved in using such a drive as your main boot driver on a Dell computer. Updated FEBRUARY 09, 2025 ID: 000132410
A Guide to the External Ports and Connectors on a Dell Computer
This article details the types of ports and connectors that you can find on a computer. Computers that Dell is shipping or has shipped in the last 10 years. We also provide a guide to the older color code convention for ports and connectors. Updated FEBRUARY 09, 2025 ID: 000132029
Dell SupportAssist for PCs and Tablets Installation Issue
Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide. Updated FEBRUARY 09, 2025 ID: 000131491
How to Unlock BitLocker When It Stops Accepting Recovery Keys
This article contains information regarding a workaround to unlock BitLocker when it stops accepting key inputs to unlock. Updated FEBRUARY 09, 2025 ID: 000130549
How RAM Speed Affect the Performance of a Computer
Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency. Updated FEBRUARY 09, 2025 ID: 000129805
Automatic BitLocker Device Encryption for Dell Computers
BitLocker encryption provides robust security for Dell computers. Learn about necessary requirements, vital hardware specs, and key management steps for effective Windows security. Updated FEBRUARY 08, 2025 ID: 000124701
How to Set up Multiple Monitors in Microsoft Windows 11 and Windows 10
Learn how to setup dual or multiple monitors in Microsoft Windows and troubleshoot dual or multiple monitor issues. Learn how to connect your computer to a TV or a Dell wireless monitor. Updated FEBRUARY 08, 2025 ID: 000024883
How to Identify and Resolve Noise Issues on your Dell System
This article contains information about how to identify and resolve noise issues on Precision Desktop Workstations. Updated FEBRUARY 07, 2025 ID: 000139407
An image Appears Stretched, Distorted, or Shrunken on My Laptop Screen
Investigate the possible causes of the video issue experienced on your Dell personal computer LCD. Updated FEBRUARY 07, 2025 ID: 000134729
Network Controller (network adapter) Troubleshooting and Usage
This article provides links to information regarding the use and troubleshooting of the network controller (network adapter) in your computer. Updated FEBRUARY 07, 2025 ID: 000131723
How to recover a Dell Ubuntu Image on your Dell Computer
This article takes you through the Ubuntu operating system reinstallation process on a Dell computer. Updated FEBRUARY 07, 2025 ID: 000131480
Microphone Muted or Media Playback Paused on the Dell WL7024
This article provides information about headset mute issue, and playback pause issue occur on the Dell Wireless Headset WL7024. Updated FEBRUARY 07, 2025 ID: 000223535
Using the memory diagnostics and what benefits it brings to you
This article explains how to run memory diagnostics using the ePSA and SupportAssist tools. Updated FEBRUARY 06, 2025 ID: 000129992
Using Dell Command Configure to Set The Asset Tag Information of Your Dell Computer
This article contains information about how to use Dell Command | Configure or Client Configuration Toolkit (CCTK) to set the asset tag information in the BIOS for computers running a Windows operating system. Updated FEBRUARY 06, 2025 ID: 000129633
How to Use and Troubleshoot Non-Dell Branded Printers
This article provides general troubleshooting steps and links to information for your Non-Dell branded printer. Updated FEBRUARY 06, 2025 ID: 000129397
Steps for Fixing Windows Computers that Do Not Wake Up or Resume from Suspend or Hibernate Mode but Will Power On
The following article contains information about multiple troubleshooting steps to fix sleep, suspend, and hibernate issues on Windows computers that turn on. Updated FEBRUARY 06, 2025 ID: 000129781
How to Boot into Safe Mode in Windows 11 or Windows 10
This article provides step-by-step instructions on how to boot into safe mode in Windows 11 or Windows 10. Updated FEBRUARY 06, 2025 ID: 000124344
Where Can I Download Drivers and Dell Installed Software for My Dell Computer
This article describes the various download locations for drivers, software on the Dell Support website, and their purpose. Updated FEBRUARY 06, 2025 ID: 000131797
How to Repair the EFI Bootloader on a GPT Hard Drive for Windows Operating Systems
This article provides information about how to resolve an issue with the Extensible Firmware Interface (EFI) Bootloader for the Windows 10 and 11 Operating Systems. Where the bootloader is not booting correctly on a GUID Partition Table (GPT) Hard Drive. Updated FEBRUARY 06, 2025 ID: 000124331
How to Create Windows Recovery Media and USB Recovery Disk for Your Dell Computer
Create a Windows 10 recovery media for your Dell computer. This guide covers using a Windows recovery disk or USB to restore Windows if there are system issues. Essential for reinstallation and troubleshooting on Dell PCs Updated FEBRUARY 06, 2025 ID: 000177164
What is the USB PowerShare Feature on Dell Laptops
This article describes the PowerShare (Power Share) feature on Dell laptops that allows you to charge USB devices when the laptop is on battery power. (For example: Cellular phones, CD players, DVD players, MP3 players, and so on.) Updated FEBRUARY 06, 2025 ID: 000156341
Activating Windows After the Motherboard Has Been Replaced
This article provides guidance and direction for activating Windows after a motherboard replacement in your Dell computer. Updated FEBRUARY 06, 2025 ID: 000177704
Dell Client Command Suite
The Dell Command Suite is the name of our industry-leading Client Systems Management tools. Updated FEBRUARY 05, 2025 ID: 000126750
How to Start or Stop Windows Services for Troubleshooting
Learn how to open Services in Windows and manage them for troubleshooting. Explore methods to start or stop Windows Services, force stop Services using the command line, and control Services. Updated FEBRUARY 05, 2025 ID: 000126393
Create or Modify Hard Drive Partitions in Windows 11 and Windows 10
Create and manage disk partitions in Windows 11 and 10. Use Disk Partition Manager to create simple partitions, use unpartitioned space, and organize drives. Updated FEBRUARY 05, 2025 ID: 000143677
General Maintenance Guidelines For a Dell Computer
This article provides information about general maintenance guidelines for a Dell computer. Updated FEBRUARY 05, 2025 ID: 000124077
How to Get Support for Dell Update
This article covers how to obtain support for Dell Update. Updated FEBRUARY 04, 2025 ID: 000191574
How to Get Support for Dell Digital Delivery
This article covers how to obtain support for Dell Digital Delivery products sold directly through Dell. Updated FEBRUARY 04, 2025 ID: 000123251
The Windows Out of Box Experience (OOBE) Fails When You Start Your Dell Computer for the First Time
The following article provides information about how to resolve the rare occasions when Windows OOBE fails. This is seen when you start the out of box setup on your Dell computer. Updated FEBRUARY 04, 2025 ID: 000135587
Windows 11 and Windows 10: Troubleshooting sleep and hibernation issues on your Dell Computer
This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Window 11 and Windows 10. Updated FEBRUARY 04, 2025 ID: 000129843
Windows 10 Upgrade from Windows 7 and 8.1 Using Different Methods
Upgrade your Dell computer or tablet to Windows 10. Learn how to upgrade Windows 7 to Windows 10, handle river updates, common issues, and essential steps for a smooth upgrade process. Updated FEBRUARY 04, 2025 ID: 000130221
How to Access the UEFI and BIOS Firmware Setup Screens with Microsoft Windows 10 and 11
The following article provides information about accessing the Unified Extensible Firmware Interface (UEFI) or BIOS with Microsoft Windows 10 or 11 on a Dell computer. Updated FEBRUARY 04, 2025 ID: 000126121
Dell computers tested for update to Windows 11
This article lists Dell computers that have previously been tested for upgrade from Windows 10 to Windows 11, and to update from Windows 11 to Windows 11 2022 Update (build 22H2). Beginning with Windows 11 Build 23H2, Dell will not provide a list of update testing between versions of Windows 11. However, Dell will continue to support the factory installed operating system and updates provided by Microsoft through Windows Update. Updated FEBRUARY 03, 2025 ID: 000187485
How to Find and Activate Microsoft Office 2019, 2021, 2024 or 365 on Your Dell Computer
Learn how to activate Microsoft Office 2019, 2021, 2024, or 365 on your Dell computer. Follow our instructions for activation, system requirements, and troubleshooting tips for smooth setup. Updated FEBRUARY 03, 2025 ID: 000175225
Create Bootable USB for Windows using Dell Diagnostic Deployment Package
How to create a bootable USB flash drive for BIOS updates, OS installations, and non-booting computers using the Dell Diagnostic Deployment Package (DDDP). Updated FEBRUARY 03, 2025 ID: 000145519
How to Enable and Disable BitLocker with TPM in Windows
Windows BitLocker has become a solution for people using Windows to encrypt and secure your data. The following is how to enable and disable BitLocker using the standard methods. We do not discuss the utilization of a USB as a Trusted Platform Module (TPM) replacement and do not discuss Group Policy changes for advanced features. Domain level Group Policy changes and network-managed BitLocker setups are Best Effort and are out of the scope of support. Supported configurations are limited to single computers and locally managed BitLocker setups. Updated FEBRUARY 03, 2025 ID: 000125409
Factory Reset, Restore, or Reinstall Microsoft Windows on a Dell computer
See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer. Updated FEBRUARY 03, 2025 ID: 000124379
Intel 11th, 12th, and 13th Generation Processors, No Drives Can Be Found During Windows 10 and Windows 11 Installation
This article provides information about Intel 11th, 12th, and 13th Generation processors when Troubleshooting drives are not found during Windows 10 and Windows 11 installation. Updated FEBRUARY 03, 2025 ID: 000188116
Dell Command | PowerShell Provider Does not work properly or cannot import into PowerShell
The following article provides information about Dell Command | PowerShell Provider (DellBIOSProvider) not working correctly or importing correctly to Windows PowerShell. Updated JANUARY 31, 2025 ID: 000151982
Shut down, Sleep, Hibernate, or Change the Power Plan in Windows 11 and Windows 10
Learn how to shut down, use sleep and hibernate modes, edit power plans, and prevent your Windows 11 or Windows 10 computer from turning on during hibernation. Follow the steps to optimize power settings. Updated JANUARY 30, 2025 ID: 000132056
How to Run System File Checker in Windows
How to use the System File Checker (SFC) command "sfc /scannow" to scan and repair system files in Windows. System File Checker (SFC) helps repair corrupt files that cause boot-related issues. Updated JANUARY 30, 2025 ID: 000126064
Short Battery Life for the Alienware AW720H Headset
This article provides information about the Alienware AW720H headset battery life is less than expected. Updated JANUARY 30, 2025 ID: 000222485
Identifying High Temperature, Heat, Thermal Concerns, Fan Noise on Dell Laptops
Identify if you have any valid concerns about the thermal and fan speed levels on your Dell laptop. Updated JANUARY 30, 2025 ID: 000130447
Platform Configuration Register 7 Binding Not Possible Message When Used with TPM and BitLocker
Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker. Updated JANUARY 30, 2025 ID: 000203995
General Information about Hard Drive and BIOS Passwords for Dell Computers
About hard drive (HDD) and BIOS passwords on Dell computers. Discover setup instructions, troubleshooting tips, and how to handle password issues. Updated JANUARY 29, 2025 ID: 000132226
Frequently Asked Questions (FAQs) About the HDMI Port on a Dell Computer
This article provides answers to the most frequently asked questions about the High-Definition Multimedia Interface (HDMI) port on a Dell computer. Updated JANUARY 28, 2025 ID: 000139468
How to Run Windows Startup Repair on a Dell computer
This article provides instructions on how to run Windows Startup Repair in Windows 11 and Windows 10. Startup Repair is a Microsoft Windows feature that can fix problems with files that are required to boot the operating system. Updated JANUARY 28, 2025 ID: 000123362
Resolve No Power, No POST, No Boot or No Video Issues
This article is a guide to identifying and resolving start-up or power issues with your Dell computer. Is it a No Power with no signs of life? Do you see a No POST with Diagnostic LEDs or Beeps? Is it a No Boot which cannot load the Operating System? A No Video where the device starts but nothing that is seen on the display? Updated JANUARY 28, 2025 ID: 000125609
Audio Driver Issue After Windows 10 Update KB4343909
This article contains information about how to fix audio driver issues after installing Windows 10 Update KB4343909. Updated JANUARY 27, 2025 ID: 000123786
How to Use System Restore in Microsoft Windows
This article provides information about System Restore in Microsoft Windows. Learn how to create a restore point and how to restore the system files and settings in Microsoft Windows. Find step-by-step instructions to recover the computer using the System Restore feature in Microsoft Windows. Updated JANUARY 27, 2025 ID: 000148025
How to reset a custom BIOS Splash screen to the Dell Splash Screen
The following article provides a step-by-step guide on how to revert a Dell computer with a custom BIOS splash screen to the default Dell Splash screen. Updated JANUARY 27, 2025 ID: 000129832
Troubleshooting Ports on your Dell Laptop or Desktop Computer
The following article takes you through identifying and troubleshooting the ports and connectors on a Dell laptop or desktop computer. Updated JANUARY 24, 2025 ID: 000136835
Complete Guide to Dell Client Configuration Toolkit (CCTK) Installation and Usage
Learn how to install and use Dell Client Configuration Toolkit (CCTK) for seamless BIOS configuration on OptiPlex, Latitude, and Precision systems. Steps for installation and command-line configuration Updated JANUARY 24, 2025 ID: 000134806
How to improve the performance of your Windows 11 or Windows 10 Dell computer
Enhance your Dell computer's speed with our comprehensive guide. Resolve slow performance issues in Windows 11 or Windows 10. Optimize settings, drivers, and more. Updated JANUARY 24, 2025 ID: 000192255
How to Download and Install Adobe Products Sold at Dell
Discover the step-by-step instructions for installing Adobe software on your Dell computer in our comprehensive guide, ensuring a smooth installation process. Updated JANUARY 24, 2025 ID: 000177712
Identifying the Correct Video Connectors to use on your Computer to Prevent No Video
The following article provides a guide to the Video connectors. How to resolve No Video issues where the user has plugged up to the wrong ports on the monitor, computer, or any combination of the above. Updated JANUARY 23, 2025 ID: 000133328
How to Remove, Recover or Reset Microsoft Local Account Password for Windows 10
Understand how to remove the password from Windows 10. Learn how to disable login passwords, manage account security, and simplify access to your laptop or Personal Computer. Updated JANUARY 23, 2025 ID: 000132604
How to Get Rid of a Virus and other Malware from Windows computers
Effective methods for how to remove malicious malware from your personal computer and how to delete malware from your computer. Ensure your Windows system is secure with the latest tools and tips. Updated JANUARY 23, 2025 ID: 000124387
Resolve No Sound Issues After Windows Update
Fix audio problems that arise after a Windows update. Follow our guide to resolve no sound issues on Windows 10 and 11, ensuring your Dell device's audio works correctly again. Updated JANUARY 23, 2025 ID: 000143621
Troubleshooting Optical Drive Recognition Issues in Windows
Learn how to diagnose and fix CD, DVD, or Blu-Ray drive recognition problems in Windows 11 and Windows 10 on Dell Desktop or Laptop computers. Updated JANUARY 23, 2025 ID: 000134006
How to Create Windows Installation Media for Windows 11 and Windows 10 using the Media Creation Tool
Create Windows installation media for Windows 11 and 10 with Media Creation Tool. Choose your media type (USB or DVD) and follow easy steps for OS upgrades or reinstalls. Updated JANUARY 23, 2025 ID: 000132439
How to Change the Video Settings or Improve Text in Windows 11 and Windows 10
Learn how to change the display or video settings in Microsoft Windows 11 and Windows 10 on your Dell computer. Find information about how to change the screen resolution, refresh rate and size of fonts, icons and improve text. Updated JANUARY 23, 2025 ID: 000129416
Troubleshooting Sleep and Hibernation Issues on a Dell Computer Running Windows 11
This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Windows 11. Updated JANUARY 23, 2025 ID: 000192067
How to Use the Windows 10 and 11 MSCONFIG utility on Dell Computers
The following article is a guide to the Microsoft Configuration (MSCONFIG) utility in Windows 10 and Windows 11 operating systems on Dell Laptops and Desktops. Updated JANUARY 23, 2025 ID: 000136771
Bluetooth Power Save Setting Causing Connectivity Issues
This article describes a how to troubleshoot a Bluetooth device loses connection intermittently in Windows 11 and Windows 10. Updated JANUARY 22, 2025 ID: 000122996
Adding Programs and Apps to the Startup Folder in Windows 10
How to add apps to the startup folder in Windows 10 using simple steps and commands. Optimize startup programs for a faster boot and know the use of the shell startup command. Updated JANUARY 22, 2025 ID: 000124550
How to Perform a Battery Calibration Cycle on a Dell Laptop
This process can help resolve problems where the laptop battery discharges quickly or the battery percentage drops suddenly (example: 20% charge to 6% in a short timeframe). Updated JANUARY 17, 2025 ID: 000205559
Which Wireless Networking Adapter is Installed in Your Dell Computer
Find step-by-step instructions on how to identify the wireless network adapter that is installed in your computer in Windows. Updated JANUARY 17, 2025 ID: 000129554
Change Intel Advanced Wi-Fi Adapter Settings to Improve Slow Performance
Changing the advanced Wi-Fi adapter settings in Windows may help to prevent slow performance and intermittent connection. Follow the instructions for steps on how to access these settings. Updated JANUARY 17, 2025 ID: 000132395
How to Identify AC Adapter Damage on Dell Systems
This article provides information about how to identify damage to the AC adapter of Dell computers. What are the different types of damage that can occur compared to normal wear and tear? Updated JANUARY 15, 2025 ID: 000125337
Troubleshooting Common Issues with Video on Dell Laptop LCD Screens
This article gives some troubleshooting tips for common issues with video on Dell laptop LCD Screens Updated JANUARY 15, 2025 ID: 000124370
How to Optimize the System Memory (RAM) on a Dell Computer
This article provides information about how to optimize the memory using the Disk Defragmenter option. Updated JANUARY 15, 2025 ID: 000123120
How to Replace a Dell Laptop Hard Drive: Step-by-Step Guide
Learn how to replace a Dell laptop hard drive. Find step-by-step instructions for installation, operating system setup, and driver installation. Updated JANUARY 15, 2025 ID: 000122450
Anti-virus Exclusions for Dell Trusted Device
Learn about the recommended file, folder, processes, and file type anti-virus exclusions for Dell Trusted Device. Updated JANUARY 14, 2025 ID: 000224151
How to Replace a Dell Warranty Part
This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools. Updated JANUARY 13, 2025 ID: 000202007
Migrate Outlook Email, Calendar, Contacts to a New Computer Using a PST File
Transfer Outlook email, calendar, and contacts to another computer using a PST file. Learn how to export Outlook items to an Outlook Data File (.pst) and import them seamlessly. Updated JANUARY 10, 2025 ID: 000138994
How to Install Ubuntu with Multiple Custom Partitions on Your Dell Computer
This article provides information about how to use the Ubuntu Linux Operating System Install. How to create and use multiple partitions on the Hard Drives in your Dell computer. Updated JANUARY 10, 2025 ID: 000131391
How to Install Ubuntu and Windows 8 Through Windows 11 as a Dual Boot on your Dell Computer
This article takes you through installing Ubuntu as a dual boot on a Dell computer with a Windows 8 through Windows 11 operating system. Updated JANUARY 10, 2025 ID: 000131253
How to Connect a Laptop or Desktop Computer to a TV Wired or Wirelessly
Learn how to connect a laptop or computer to a TV using the different connection options (wired and wirelessly). See the guides on how to project, stream to a TV for seamless viewing. Updated JANUARY 08, 2025 ID: 000155875
How to Configure Ubuntu Linux After First Installed on your Dell Computer
This article takes you through how to configure and get the most out of your Dell PC after installing Linux Ubuntu as your main operating system. Updated JANUARY 08, 2025 ID: 000131676
How to Roll Back a Device Driver on Dell Windows Computers
Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update. Updated JANUARY 08, 2025 ID: 000148845
Installing Printer Drivers from Previous Windows Versions
Learn to install printer drivers from older Windows versions when current drivers are unavailable. Includes instructions for resolving compatibility issues for inkjet and laser printers. Updated JANUARY 08, 2025 ID: 000133495
Getting started with your Dell Linux personal computer
This page is a guide to getting started with the Linux operating system on a new Dell personal computer. Updated JANUARY 07, 2025 ID: 000131338
Troubleshooting Touchpads and Other Input Devices in Ubuntu on a Dell Computer
The following article provides troubleshooting instructions to identify and resolve an input device issue on a Dell computer running the Ubuntu operating system. (Touchpad, Mouse, Touchscreen, and so on.) Updated JANUARY 07, 2025 ID: 000129814
Windows 8(8.1) Wireless Networking Usage and Troubleshooting Guide for the Home
For help with setting up, connecting, sharing files, photos, music and troubleshooting your wireless network in Windows 8(8.1), refer to the appropriate section. Updated JANUARY 07, 2025 ID: 000129548
How to Find SSD or Hard Drive Firmware Revision and Update
How to determine the firmware version of your storage device and update it if required. Updated JANUARY 06, 2025 ID: 000175541
How to Permanently Disable Windows Defender in Windows with Group Policy Editor
Discover how to disable Windows Defender when using a third-party antivirus. Follow these steps to permanently disable Defender in Windows using the Group Policy Editor. Updated JANUARY 06, 2025 ID: 000108754
Windows 10 Media Creation Tool: Install and Upgrade Guide and Dell Support
Learn how to use Microsoft Windows 10 Media Creation Tool for Dell computers. Upgrade, create installation media, and reinstall Windows 10 step-by-step. Updated JANUARY 06, 2025 ID: 000125245
How to use Windows Push-Button Reset to reinstall Windows on a Dell Computer
Learn how to use Windows Push-Button Reset to restore your Windows operating system to factory settings. Updated JANUARY 06, 2025 ID: 000147320
How to Enable Secure Boot on Dell Devices for Windows 11
Learn how to enable Secure Boot and boot in secure mode on your Dell device. This guide covers UEFI secure boot, how to check if secure boot is enabled in the BIOS, and how to turn on secure boot for Windows 10 and 11. Updated JANUARY 02, 2025 ID: 000190116
How to Enable or Disable Tablet Mode and Autorotation on your Laptop in Windows 10
How to enable Tablet Mode in Windows 10 when using your 2-in-1 laptop and learn how to disable Tablet Mode if necessary. This guide also covers Autorotation on laptops, including steps for enabling and disabling Autorotation for improved functionality. Updated JANUARY 02, 2025 ID: 000132403
How to Download and Install McAfee Products Sold at Dell
Explore how to download and install McAfee products purchased at Dell. This guide covers McAfee LiveSafe, Small Business Security, Business Protection, and McAfee+ Premium. Get started with your McAfee subscription today. Updated DECEMBER 31, 2024 ID: 000131535
Optical Disk Drives CD DVD, and Blu-Ray is Unable to Read
Learn how to troubleshoot issues with your CD, DVD, or Blu-ray drive on Dell desktops and laptops. Follow these steps to resolve problems with unrecognized or unreadable disks. Updated DECEMBER 30, 2024 ID: 000179516
Repair Options for Cracked and Broken LCD Screens on Dell Laptops, Tablets, and Phones
Learn about repair options for a cracked or broken LCD screen on your Dell laptop, Venue phone, or tablet. Updated DECEMBER 30, 2024 ID: 000123759
Alienware Headset Does Not Work When Connected Using 3.5 mm Cable
This article provides information about an issue with the Dell Alienware headset when connected using a 3.5mm cable. Updated DECEMBER 23, 2024 ID: 000209764
Unable to Turn on Alienware Wireless Gaming Headset AW720H, AW725H, or AW920H Upon Arrival
This article provides information about how to turn on Alienware Wireless Gaming Headset upon arrival. Updated DECEMBER 23, 2024 ID: 000213964
Using BIOSConnect to Recover SupportAssist OS Recovery Partition
BIOSConnect helps you recover your computer's recovery partition in case of hard drive failure or corruption of the original partition. Updated DECEMBER 20, 2024 ID: 000177771
How to replace common parts in your Dell Notebook
Refer to the guidelines about the replacement of common parts for Dell Notebooks. Updated DECEMBER 17, 2024 ID: 000179828
Slow internet speed using Killer Ethernet adapters
The Killer Control Center software allows you to set a speed limit to your wired connection. Configuring a low value results in slower speeds when connected through a wired connection. Updated DECEMBER 13, 2024 ID: 000135709
How to Uninstall Microsoft Office 365 from Your Dell Computer
Fully uninstall Microsoft Office 365 from your Dell computer. This guide covers removal methods for Windows 11 and 10, including using Control Panel, the Easy Fix Tool, and manual uninstallation. Updated DECEMBER 12, 2024 ID: 000132032
Dell Notebook with Thunderbolt Dock Shows Message "Device Approved During Boot Not in Approved Device List"
Information about why you may see this message "Device was approved during boot but is not part of the current Approved Devices List" on the desktop menu of a Dell Notebook connected to a Thunderbolt 3 capable docking station. Updated DECEMBER 12, 2024 ID: 000132926
How to Troubleshoot AC Adapter Issues on a Dell Laptop
Learn how to troubleshoot and resolve AC adapter issues on a Dell laptop. Find information about how to use and troubleshoot AC adapter-related problems. Updated DECEMBER 09, 2024 ID: 000125125
Learn how to back up and restore files in Windows 10
Learn how to back up and restore in Windows 10 with File History. Updated DECEMBER 09, 2024 ID: 000193501
What is Windows Hello and How to Set it Up in Windows 11 and Windows 10
Windows Hello is a more personal way to sign in to your Windows 11 and Windows 10 devices with a look or a touch. You get enterprise-grade security without having to type in a password. Updated DECEMBER 09, 2024 ID: 000148929
Windows 10: Resetting the Windows Hello Biometrics
The following article provides information about how to reset Windows Hello. These steps are required if the options gray out after upgrading your Trusted Platform Module (TPM) on a Dell laptop or desktop. Updated DECEMBER 09, 2024 ID: 000145172
How to Clear and Wipe a Hard Drive
Learn how to clean (erase data or wipe data) and reset your hard drive. This guide covers wiping, cleaning up your hard drives (HDD), and securely removing all data to prepare your drive for reuse or sale. Updated DECEMBER 05, 2024 ID: 000134730
How to Help Resolve SD or Memory Card Reader Not Working on Your Computer
Dell computer not reading Secure Digital (SD) cards, mini-SD cards, microSD cards, or SD USB adapters not showing up? Learn how to troubleshoot and resolve issues like undetected memory cards, read/write errors, and missing drive letters. Updated DECEMBER 04, 2024 ID: 000150063
Why Is My Laptop Making a Buzzing Noise and How to Reduce or Fix it.
Why some laptops produce high-pitched buzzing noises and how to reduce them. Discover tips like enabling bus mastering devices to minimize noise caused by the processor's power state. Updated DECEMBER 03, 2024 ID: 000142729
Smart Home Technical Support service by Asurion
The following article provides information about Smart Home Technical Support. One year of Smart Home Technical Support is included with the purchase of Premium Support Plus on select computers for a limited time. Updated DECEMBER 03, 2024 ID: 000228119
Where can I find parts available for my Dell Computer online
Looking for Dell replacement parts or Dell laptop parts? Find Dell computer parts and spare parts online. Learn how to use the Dell support page to buy Dell parts. Updated DECEMBER 03, 2024 ID: 000136422
Resolving Computer Does Not Shut Down or Turns Itself Back on
Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue. Updated DECEMBER 03, 2024 ID: 000126172
General Troubleshooting for the Killer 1535 Wireless Card
This article contains information about troubleshooting the Killer wireless card. Updated DECEMBER 03, 2024 ID: 000124915
Turn Off Airplane Mode Using Settings or the Network Panel
When you want all the wireless connections (Wi-Fi, Bluetooth, or Mobile Broadband) turned off, you turn on airplane mode. This is needed when traveling on an airplane (and is why it is called Airplane Mode). When you are having issues not being able to turn airplane mode off, follow the steps to force airplane mode off. Updated DECEMBER 03, 2024 ID: 000124347
How to remove "ghost" or non-attached monitors showing in Windows display settings
Follow these general guidelines for resolving the issue of extra, or "ghost", monitors showing in the Windows Display Settings. Updated DECEMBER 03, 2024 ID: 000108307
How to Rotate Screen Using Keystrokes on Intel Graphics
Learn how to flip the screen on a Dell laptop or rotate your personal computer screen with simple keystrokes. Fix an upside-down display and adjust your screen orientation on any Windows device. Updated NOVEMBER 23, 2024 ID: 000132039
Troubleshoot External Speakers Not Working on Personal Computer
Having trouble with external speakers not working on your Personal Computer? Learn how to fix external speaker issues in Windows, including solutions for Personal Computer speakers not working, set default output, running diagnostics, and update drivers. Updated NOVEMBER 22, 2024 ID: 000124155
How to Free up Disk Space on Your Windows Personal Computer
Learn how to clean up disk space in Windows. Find out what is taking up space on your hard drive and discover ways to free up disk space effectively. Updated NOVEMBER 22, 2024 ID: 000133190
Defrag Your Computer to Boost Speed with the Disk Defragmenter in Windows
Learn how to defrag your hard drive with the disk defragmenter in Windows 11 and Windows 10. Improve performance by reducing fragmentation and speeding up your personal computer. Updated NOVEMBER 22, 2024 ID: 000177397
How to Calibrate the Touchscreen in Windows 11 and Windows 10
How to calibrate a touch screen with this guide. Follow our instructions for Dell touch screen calibration, adjusting touch sensitivity, and configuring Windows touch screen settings to ensure accurate performance. Updated NOVEMBER 22, 2024 ID: 000123813
How to Wake a Computer or Monitor From Sleep, Standby, Suspend or Hibernate
How to wake up your computer from sleep mode, troubleshoot monitor standby issues, and resolve why your monitor keeps going to sleep in Windows 10 and 11. Updated NOVEMBER 21, 2024 ID: 000130380
How to Enable Boot from CD or DVD Option with UEFI Boot Mode Enabled
Learn how to enable boot from CD or DVD option in the Unified Extensible Firmware Interface (UEFI) BIOS with UEFI boot mode enabled. Updated NOVEMBER 21, 2024 ID: 000124391
How to Adjust Screen Brightness and Control Brightness Settings in Windows 10 and 11
A dim screen can be caused by adaptive brightness settings. Follow the steps for your Windows 10 or 11 system to turn off adaptive brightness and manually adjust screen brightness and control brightness settings. Updated NOVEMBER 21, 2024 ID: 000220087
Dell Thunderbolt Docks Report Reduced Connectivity Error Message on Boot
The following article provides information about an error message seen on startup. This happens when connecting a Dell Thunderbolt docking station to a USB type-C port that does not support Thunderbolt 3 protocols. (Such as the WD19TB, WD19TBS, or WD22TB4 dock.) Updated NOVEMBER 21, 2024 ID: 000135678
How to Replace a Coin-Cell Battery on Your Dell Laptop
For help with replacing the CMOS (coin-cell) battery on your Dell laptop, see the documentation of your computer. Updated NOVEMBER 21, 2024 ID: 000135178
Removing the Test Mode Watermark From the Windows 10 Desktop
The Windows 10 Test mode message may present itself in one of two different ways. See the section that matches what is on your computer. Updated NOVEMBER 20, 2024 ID: 000190354
Reinstall Windows or Linux using the Dell OS Recovery Image
Learn how to download a Dell OS recovery image and restore your Windows operating system. This is ideal for scenarios like computer crashes, hard drive replacements, or other software issues. Updated NOVEMBER 20, 2024 ID: 000123667
How to Flash the BIOS on a Dell Computer using BIOSConnect
The following article provides information about updating the BIOS on your computer using the DellConnect feature. This feature lets you update the BIOS to the latest revision outside of the Operating System. Updated NOVEMBER 20, 2024 ID: 000226691
Introduction to Dell Gaming PCs
Ready to play? Learn what makes gaming computers standout from regular computers, and what kind of computer you require to play the latest games. Updated NOVEMBER 19, 2024 ID: 000152785
How to Fix No Sound on PC and Troubleshoot Audio Problems in Windows 11
Solve audio issues in Windows 11 with this guide. Learn to use troubleshooters, update drivers, manage audio services, and adjust settings to restore sound quickly. Updated NOVEMBER 19, 2024 ID: 000197391
Scanning for Spyware, Malware and Adware (Windows Defender)
Detect and remove spyware, malware, and adware on Windows with Windows Defender. Follow steps to scan, update, and protect your personal computer against infections for enhanced security. Updated NOVEMBER 19, 2024 ID: 000138081
Dell Data Wipe (NIST 800-88r1, IEEE 2883-2022) Supported Storage Media Sanitize Actions
Information about supported commands for Dell Data Wipe. Updated NOVEMBER 15, 2024 ID: 000186133
Laptop Keyboard Displays Wrong Characters on a Dell Notebook
Resolve the issue when your Dell laptop keyboard types the wrong letters. Our guide helps with common issues like the keyboard typing wrong letters, incorrect Number Lock settings, and more. Updated NOVEMBER 15, 2024 ID: 000123342
Alienware Tri-Mode Wireless Gaming Headset AW920H Has No Sound on One Side
An Alienware Tri-Mode Wireless Gaming Headset AW920H may not have sound on one side of the headphones. Updated NOVEMBER 15, 2024 ID: 000209850
How to Uninstall Microsoft Office 2013 from your Dell Computer
The following article provides information about how to completely uninstall Microsoft Office 2013 on your Dell computer for Windows 11 and Windows 10. Updated NOVEMBER 15, 2024 ID: 000137505
Microphone is Not Working on Some Alienware Headsets
Resolving AW720HA, AW720H, AW725H, AW920H, AW520H Alienware headsets microphone to not working. Updated NOVEMBER 13, 2024 ID: 000217402
How to Recover the BIOS on a Dell Computer or Tablet
This article provides information about what is BIOS recovery and how to recover the BIOS on select Dell computers or tablets. The BIOS recovery feature helps recover the computer from a Power On Self-Test (POST) or a boot failure that is caused by a corrupt BIOS. Updated NOVEMBER 13, 2024 ID: 000132453
A Guide to removing the Core Applications in Windows 10
The following article provides information about how to uninstall the integrated applications (APPs) that come with the Windows 10 Operating System. Updated NOVEMBER 13, 2024 ID: 000139431
Dell Family Driver Packs for Windows 10 21H1, 21H2, and Windows 11 21H2
Dell Family Driver Packs for Older Win10 Versions and platforms Updated NOVEMBER 12, 2024 ID: 000220060
How to Check if the HDD Password is Present Using Dell Tools
The following article provides information about checking for Hard Disk Drive (hard drive) password present using the Dell Command Application. Updated NOVEMBER 12, 2024 ID: 000123172
Repair and Restore your Computer Using SupportAssist OS Recovery
SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues. Updated NOVEMBER 11, 2024 ID: 000177401
How to Import Dell Trusted Device Results into Absolute Using Custom Device Fields
This article provides the steps to import Dell Trusted Device (DTD) into Absolute using Customer Device Fields (CDF). Updated NOVEMBER 11, 2024 ID: 000240629
How to Link to the Dell Diagnostic Partition from your Ubuntu Linux Operating System on a Dell Computer
This article takes you through how to reconnect the Dell Diagnostics Partition to your Linux Ubuntu Operating Install if it did not come from the factory installed with that operating system. Updated NOVEMBER 11, 2024 ID: 000131660
Dell Recovery Drive Changes after the Windows 10 April 2018 Update
This article provides information about issues/changes seen with the recovery drive on a Dell computer after the Windows 10 April 2018 update is installed. Updated NOVEMBER 11, 2024 ID: 000140283
How to View Dell Trusted Device Results in Absolute
This article provides the steps to view Dell Trusted Device results in the Absolute dashboard. Updated NOVEMBER 08, 2024 ID: 000240614
How to Use the Dell Product Support Site to Maintain your Dell Computer
This article shows your how to use the Dell Support site to keep your Dell computer running smoothly. Updated NOVEMBER 06, 2024 ID: 000129068
Microphone Static on Alienware Dual Mode Wireless Gaming Headset AW720H
Learn about what to do if your Alienware Dual Mode Wireless Gaming Headset | AW720H causes static or distortion when using the headset microphone. Updated OCTOBER 29, 2024 ID: 000222520
Alienware AW920H Headset has Intermittent Audio Issues with Windows 11
Information about intermittent audio issues with the Alienware AW920H headset and Windows 11. Updated OCTOBER 29, 2024 ID: 000222484
Microphone Not Working Correctly on the Alienware Dual Mode Wireless Gaming Headset AW720H
This article provides information about how to resolve microphone issues on the Alienware Dual Mode Wireless Gaming Headset AW720H. Updated OCTOBER 28, 2024 ID: 000214135
Windows 10 Reports That You Are On a Temporary Profile
The following article provides information about an issue with Windows 10 reporting that you are signed in with a temporary profile on your Dell computer. It takes you through various methods to resolve this. Updated OCTOBER 17, 2024 ID: 000134012
Microsoft Office 2021 PIPC for Japan Activation Issue
During Office 2021 Activation in Japan (PIPC) the customer may see the wording “Office 2019” reflected at the start of Microsoft’s Redeem the license, Associate it to an MSA and Activate complete process given the Office Preinstall Bits on the box from the factory. Updated OCTOBER 17, 2024 ID: 000192208
WPA3 Enterprise Compatibility on Dell Laptops
This article provides information about why older Dell laptops do not have the WPA3-Enterprise security option. Updated OCTOBER 17, 2024 ID: 000236746
Troubleshoot Microsoft Outlook Running Slow or Locking Up
This article provides information about troubleshooting Microsoft Outlook performance issues on your Dell computer. Updated OCTOBER 16, 2024 ID: 000138178
Windows Activation Fails with error 0x803fa067 After a Motherboard Replacement
Windows fails to activate automatically after having the motherboard replaced. The Windows activation status changes to error 0x803fa067. Updated OCTOBER 15, 2024 ID: 000218462
How to Remove Malware Infections from a Dell Computer
This article provides a general guide for removing malware on your Dell Computer. Most of the steps are not covered under your warranty and are carried out at your own risk. Updated OCTOBER 10, 2024 ID: 000137122
How to Delete your Browser History in Windows 10 and 11
This article is a guide to clear the cache and browser history for common browsers. Browsers that are used on Dell computers with the Windows 10 and 11 operating system. Updated OCTOBER 10, 2024 ID: 000136315
What are the Windows Events Associated to Security Score Results
This article provides Windows event log examples after the security assessment is complete for Dell Trusted Device. Updated OCTOBER 09, 2024 ID: 000233967
How to Screen Record on Xbox Game Bar in Windows 11 and Windows 10
How to screen record with Xbox Game Bar on your computer. Find how to video with Windows Xbox, record longer clips, and find out where the Xbox Game Bar saves videos. Updated OCTOBER 08, 2024 ID: 000103410
Dell Data Wipe
This article provides information about the Dell Data Wipe feature on Dell BIOS and instructions on use of this feature. Updated OCTOBER 08, 2024 ID: 000146892
How to Screen Share Using Intel Wireless Display WiDi
This article provides information about Intel Wireless Display (WiDi) and hardware requirements for Intel Wireless Display. Learn how to use the Intel Wireless Display to share your laptop screen with a TV or a supported wireless display device. Updated OCTOBER 04, 2024 ID: 000125858
I forgot or can no longer access the email address I used for Dell "My Account" – what can I do?
Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address. Updated OCTOBER 02, 2024 ID: 000175479
How to View Dell Trusted Device Events in Windows Event Viewer
Learn how to use the Event Viewer in Windows to monitor Dell Trusted Device statuses for BIOS Events & Indicators of Attack, BIOS Verification, and more. Updated SEPTEMBER 30, 2024 ID: 000223952
How to Use Secured Component Verification (on Cloud)
Learn how to get and set up the Secured Component Verification (on Cloud) service (SCV). SCV verifies the integrity of components inside your Dell computer. Updated SEPTEMBER 30, 2024 ID: 000223140
How to Use the Dell Trusted Device Local Console
The Dell Trusted Device Local Console is an application that provides the security status of the local endpoint and recommended actions for security monitoring. Updated SEPTEMBER 30, 2024 ID: 000223887
How to Set a BIOS Admin Password on a Dell Computer
Learn how to set a BIOS admin password on a Dell computer. The BIOS admin password is also known as the BIOS administrator password. Updated SEPTEMBER 30, 2024 ID: 000219905
How to Set a Dell System BIOS Password
Steps on configuring a system BIOS password for a Dell computer. Updated SEPTEMBER 29, 2024 ID: 000219524
How to View Dell Trusted Device BIOS Verification Results in CrowdStrike Falcon
Dell Trusted Device BIOS Verification telemetry can be integrated with the CrowdStrike Falcon platform using the following configuration details. Updated SEPTEMBER 27, 2024 ID: 000226602
How to Identify an Unknown Device in Device Manager
This article contains information about steps for identifying unknown devices in Windows Device Manager. Updated SEPTEMBER 27, 2024 ID: 000151898
How Do I Change My Blu-Ray Regional Code Settings in My Disc Player?
Learn how to change your Blu-Ray (BD) player's region code. This guide covers finding your disc's region, understanding Blu-Ray player Region Codes, and step-by-step instructions. Updated SEPTEMBER 27, 2024 ID: 000151519
Guide to Secured Component Verification (On Cloud)
What is Secured Component Verification (On Cloud)? Learn the keys to ensure that your hardware components are validated and trusted. Updated SEPTEMBER 27, 2024 ID: 000212756
Dell Encryption Enterprise and Personal Self-Encrypting Drive Pre-Boot Authentication does not Activate on UEFI Computers Running Windows 7
This article includes information when pre-boot authentication does not activate. Updated SEPTEMBER 26, 2024 ID: 000126125
An understanding of both your Microsoft Windows downgrade rights and downgrading from Windows 8, 8.1 and 10
This article provides information about Microsoft's position on Downgrade rights for valid Microsoft Operating systems. Updated SEPTEMBER 23, 2024 ID: 000138362
How to Locate your System Service Tag Using Windows PowerShell
How to locate the service tag of your Dell device using Windows PowerShell, as Microsoft has deprecated the WMI Command-Line (WMIC) tool, making Command Prompt no longer a viable option. Updated SEPTEMBER 20, 2024 ID: 000130711
Enterprise Client
Learn how to deploy, manage, secure and virtualize BYOD, Enterprise client, and mobility solutions from Dell Experts and Peers. Updated SEPTEMBER 12, 2024 ID: 000180967
Dell Notebook or Desktop Video Shows a Square Artifact
This article gives you information about fixing your Dell laptop or desktop that shows a square artifact in the middle of your screen. Updated SEPTEMBER 12, 2024 ID: 000127567
How to Script Cellular APN Changes using Microsoft Configuration Designer
This article provides steps on how to configure Wireless Wide Area Network (WWAN) Access Point Names (APN) using Microsoft Configuration Designer. Updated SEPTEMBER 12, 2024 ID: 000201259
Deploy Driver Pack Catalog for Streamline OS Deployments
Learn how to efficiently manage and download Dell Driver Packs for OS deployment across Latitude, OptiPlex, Precision, and Tablet systems with automation tools. Updated SEPTEMBER 11, 2024 ID: 000122176
What is Dell Cinema?
This article provides information about Dell Cinema. Updated SEPTEMBER 11, 2024 ID: 000125992
Returning Service Parts to Dell (US Only)
This article provides information about how to return service parts to Dell in the United States Region only. Updated SEPTEMBER 05, 2024 ID: 000178919
Understanding MAC Address Pass-through Limitations for Docked Systems
Uncover the potential limitations of MAC Address pass-through on docked laptop systems. Updated SEPTEMBER 04, 2024 ID: 000147357
Intel Thunderbolt Support in Windows
This article describes Intel Thunderbolt platform/device support and changes for Windows Operating Systems as of April 6, 2018. Updated SEPTEMBER 04, 2024 ID: 000148498
Differences Between M2 Cards M2 Slots Keys Sizes and Types
Learn to distinguish M.2 cards, including slots, keys, sizes, and types. Understand M.2 slot functionality, M.2 and PCIe interfaces, and the M.2 platform's versatility. Updated SEPTEMBER 03, 2024 ID: 000144170
Dell Chat Support Best Practices
This article contains information about steps that you can take to troubleshoot issues before contacting Dell Chat Support. Updated AUGUST 30, 2024 ID: 000133535
Realtek USB 3.0 Ethernet Adapter is Enumerated as a CD-ROM Device After Installing Windows When Using MDT or SCCM
This article contains information about the Realtek USB 3.0 Ethernet adapter being enumerated as a CD-ROM device. Updated AUGUST 30, 2024 ID: 000123568
Hard Drive Locked Error During the Install of Windows 10
This article explains how to fix a hard drive locked error when installing Windows 10. Updated AUGUST 30, 2024 ID: 000131936
"Balanced" or "Dell" Power Profiles are Causing Throttling of the Central Processing Unit (CPU)
This article explains how to set the power profiles to decrease the throttling of the CPU. Updated AUGUST 30, 2024 ID: 000139695
Computer Name Shows as Desktop-XXXXXX on Dell Systems that Ship with Windows 10
This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX. Updated AUGUST 30, 2024 ID: 000137111
Dell Recovery with USB: Reinstall the OS Using a Direct Media Drive
Information about Dell recovery and OS reinstallation using Direct Media USB. Updated AUGUST 30, 2024 ID: 000129655
E-Monitor Stand - Visual Guide to Your Stand
This article is an exploded view of a monitor stand and lists the ports and external features. Updated AUGUST 30, 2024 ID: 000143428
File Explorer in Windows 10 stops responding when opened
This article describes an issue where File Explorer in Windows 10 stops responding when opened. Updated AUGUST 30, 2024 ID: 000148808
"The computer or remote device does not accept the connection" error message
This article provides the steps to resolve the "The computer or remote device does not accept the connection" error message displayed when attempting to access certain online sites. Updated AUGUST 30, 2024 ID: 000149416
Cannot PXE Boot to a Dell Type-C to Ethernet Dongle
This article addresses an issue affecting PXE booting to a Dell Type-C to Ethernet dongle. Updated AUGUST 30, 2024 ID: 000148936
Restore a Windows taskbar and Start menu that have disappeared
Learn how to restore the Microsoft Windows taskbar and Start menu if they are missing from the screen. Updated AUGUST 29, 2024 ID: 000152407
A Guide to the various Microsoft Office programs available on your Dell Computer
This article deals with providing links to further information about the various types of Microsoft Office supported by Dell on the various Windows Operating Systems. Updated AUGUST 29, 2024 ID: 000131262
How to Back Up Data on a Dell computer
This article provides information about different backup data options in Microsoft Windows. Updated AUGUST 29, 2024 ID: 000130375
How to Change the Display Settings on a Dell Laptop
Learn how to adjust the brightness or change video settings on your Dell laptop. Updated AUGUST 29, 2024 ID: 000146791
How to use the Ubuntu Linux Terminal on your Dell Computer
The following article provides a reference that takes you through the Terminal conventions you must know. Knowledge of Terminal commands is needed in order to get the most out of the Linux Ubuntu Operating System on your Dell computer. Updated AUGUST 29, 2024 ID: 000152030
Troubleshooting Power Issues on a Dell Laptop with the AC Adapter LED off or Flickering
This article takes you through troubleshooting if your Dell laptop AC adapter LED is off or flickering. Updated AUGUST 29, 2024 ID: 000141424
Resolving Legacy Boot Mode Issues on Newer Dell Laptops
Unlock solutions for newer Dell laptops, facing challenges in booting to internal devices in legacy mode. Explore causes, resolutions, and essential BIOS updates for a trouble-free boot experience. Updated AUGUST 28, 2024 ID: 000125414
Frequently Asked Questions (FAQs) About the Network Interface Card and Ethernet port on a Dell Computer
This article covers the answers to the most frequently asked questions about the Network Interface Card (network adapter, also known as Network Interface Controller, Network Adapter, LAN Adapter, or Physical Network Interface) port on a Dell computer. Updated AUGUST 28, 2024 ID: 000178859
SupportAssist OS Recovery Control Panel Applet May Display an Application Unavailable Message in Some Languages
This article provides information about an issue where the SupportAssist OS Recovery control panel applet produces an application unavailable message in some languages. Updated AUGUST 27, 2024 ID: 000131942
What Comes in the Dell Mail in Service Box - North America only
This article explains what you receive when you are shipped a Dell Mail In Service box (United States only). Before shipping to the Dell Main In Repair Service, review the details of the paperwork required. Updated AUGUST 27, 2024 ID: 000134639
Restructuring of USB and Thunderbolt Settings on New BIOS Version
This article provides information about changes to the display of USB and Thunderbolt settings on newer BIOS versions. Updated AUGUST 27, 2024 ID: 000126580
Dell OptiPlex, Latitude, and Precision BIOS Dependency Information
This article provides information about Dell OptiPlex, Latitude, and Precision BIOS dependencies. Updated AUGUST 27, 2024 ID: 000126552
What is DDR3L Memory
This article provides information about new DDR3L memory shipping on newer laptops. Some information about DDR3 vs DDR3L memory is also listed. Updated AUGUST 27, 2024 ID: 000132438
Setting up File and Printer Sharing
Select your Operating System from the list to be shown how to share files and printers among the computers on your network. Updated AUGUST 27, 2024 ID: 000182979
What Components Associated with Dell Computers and Peripherals are a Consumable Item
Some items will require replacement during standard working practices, here we list the common items which you will need to consider replacing during standard use. Updated AUGUST 26, 2024 ID: 000052872
Energy Plans are Missing or Faulty in Windows 10
This article explains how to recover the standard Windows energy saving plans in case they are missing or faulty. Updated AUGUST 26, 2024 ID: 000148983
How do I eliminate the beep tones that my portable system emits during the boot process?
This article provides information on How do I eliminate the beep tones that my portable system emits during the boot process Updated AUGUST 26, 2024 ID: 000139830
Useful Information about the third-party anti-virus programs that ship with a Dell personal computer
This article gives information about install, usage, and removal for the anti-virus programs shipped or sold by Dell. It is further organized with the year each program came out. Updated AUGUST 23, 2024 ID: 000179574
Dell Wireless DW58XXe 4G LTE WWAN Module Card Unable to See 4G
Steps to allow DW58XXe 4G LTE-Wide Wireless Area Network (WWAN) module cards to swap from a 3G network over to a 4G network after 3G networks retire. Updated AUGUST 23, 2024 ID: 000197488
Windows Update Fails to Update
Resolving Windows Update failure to update. Updated AUGUST 23, 2024 ID: 000178461
Why Does My LCD Screen Dim, Flicker, or Brighten
Learn how to troubleshoot the ambient light sensor (ALS) to resolve dim LCD issues, flickering, or intermittent brightness. Updated AUGUST 22, 2024 ID: 000137814
Understanding Driver Pack Delta Report
The Driver Packs are updated based on the release schedule and in response to customer requirements. Updated AUGUST 22, 2024 ID: 000104133
Insufficient Storage Error When Performing a Windows Update on Systems Configured with 32gb eMMC Primary Drives
This article describes how to manage system storage space on systems configured with 32gb eMMC primary storage drives. Updated AUGUST 22, 2024 ID: 000120155
How to Download and Install Dell Digital Delivery
This article discusses how to obtain and then setup Dell Digital Delivery. Updated AUGUST 22, 2024 ID: 000192053
How to Implement PXE Booting from USB-C and Thunderbolt Ethernet Adapters
Information about facilitating the Pre-Boot Execution (PXE) boot process when using a USB-C or Thunderbolt Ethernet adapter. Updated AUGUST 22, 2024 ID: 000150882
How To Remove Windows 10 updates when troubleshooting performance problems on Dell Computers
The following article provides information about when you must remove a windows update and how you would be best to do it. Updated AUGUST 22, 2024 ID: 000133367
A Basic Explanation of Backup types and Methods as Apply to Linux and Windows Dell Computers
This article provides information about what types of backup are possible. What are the questions that you must ask before choosing a plan for your Linux or Windows-based Dell computer. Updated AUGUST 21, 2024 ID: 000151637
How to Resolve Blocked Programs From Being Installed or Removed in Windows
These steps are for resolving issues in removing or installing blocked programs in Windows. Updated AUGUST 21, 2024 ID: 000190310
How to Configure Windows 10 Touchpad Scrolling (Reverse Scrolling Fix)
Learn how to modify the default touchpad scrolling behavior in Windows 10, including reversing the scrolling direction. Updated AUGUST 21, 2024 ID: 000128884
How to Change Language in Adobe Acrobat: Step-by-Step Guide
Learn the easy steps to modify language settings in Adobe Acrobat 2017 and later. Follow our guide for a seamless language switch. Get expert tips now. Updated AUGUST 21, 2024 ID: 000180675
How to Uninstall Skype on Your Dell Computer
This article provides information about how to remove Skype from a Dell computer with a Windows operating system. Updated AUGUST 21, 2024 ID: 000132430
An Ubuntu Linux Keyboard Shortcut Reference Guide for your Dell Computer
The following article provides information about the various keyboard shortcut commands common to Ubuntu Linux for use with your Dell Computer. Updated AUGUST 21, 2024 ID: 000131678
How To Use Windows Logs to Troubleshoot Wireless Problems that Only Occur at Customer Locations
The following article provides the information about capturing an Event Trace Log (ETL). It includes the ETL and other files that can assist Dell in troubleshooting wireless issues that are only seen at customer sites. Updated AUGUST 21, 2024 ID: 000150790
Solving Windows 10 ISO Size Issue for FAT32: Split or Extract Install.wim
Learn how to manage Windows 10 ISO files with oversized install.wim for FAT32. Splitting or extracting the install.wim can solve the issue. Updated AUGUST 21, 2024 ID: 000127789
How To Increase RAM Using USB Drive In Windows 8 & 10
The following article provides information about How to increase RAM using USB drive in Windows 8 & 10. We can increase the RAM by using ReadyBoot or Virtual Memory. Updated AUGUST 21, 2024 ID: 000149907
Dell Trade In Frequently Asked Questions (US Only)
If you cannot find exactly what you are looking for, our Trade In-related Frequently Asked Questions can help. Updated AUGUST 21, 2024 ID: 000192007
How to Configure Dell Mobile Connect App for Android
How to set up Dell Mobile Connect on your Dell personal computer and Android phone. Follow our guide to pair devices, send texts, make calls, and mirror your screen. Updated AUGUST 21, 2024 ID: 000129725
How to Successfully Update the TPM Firmware on your Dell Computer
This article describes the TPM firmware update process. Updated AUGUST 21, 2024 ID: 000184894
Securely Erasing Data on Your Device Before Trade In or Recycle
Securely erase data from your device before Trade In or Recycle by following our step-by-step instructions for Windows, Android, and Apple devices. Updated AUGUST 21, 2024 ID: 000192008
Getting started with your Dell Windows Computer
A basic guide to help you get started with your new Dell computer with Windows and where to find resources on Dell Support website to help you address any questions or issues. Updated AUGUST 21, 2024 ID: 000130248
Dell Client Drivers and Downloads Update Release Schedule
This article provides information about the Dell client drivers and downloads update release schedule. Updated AUGUST 18, 2024 ID: 000197092
Safety Precautions When Working with Electronic and Electrical Equipment
This article provides information about basic safety precautions that users must take before you access the internals of a computer or electrical equipment. Find information about how to protect against electrostatic discharge (ESD), prevent electrostatic damage to the components, and safety precautions when lifting electronic equipment. Updated AUGUST 14, 2024 ID: 000137973
Using the Wireless Network Report in Windows 10 and Windows 11
The following article provides information about the usage of the Windows troubleshooting resource: The Wireless Network Report Updated AUGUST 13, 2024 ID: 000141419
Dell Computers Released in 2024 and Later May Have Hardware That is Not Supported in Windows 10
Information about hardware that is not supported in Windows 10 on Dell computers that were released in 2024 and later. Updated AUGUST 09, 2024 ID: 000227657
Dell Trusted Device Signing Certificate September 2021 Update
Dell Trusted Device leverages certificate pinning for trust validation of its back-end server. This certificate is being updated in 3.5, with the older certificate expiring on September 30, 2021. Updated AUGUST 08, 2024 ID: 000190190
Using AC Adapter of Dell Laptops While Traveling
This article provides information about using the AC adapter of your Dell laptop while traveling to another location. Updated AUGUST 07, 2024 ID: 000139802
Using DUP BIOS Updates With Administrator Options
How to update your Dell BIOS using the Dell Update Package (DUP) format. Includes detailed instructions for OptiPlex, Latitude, Precision Workstations, Inspiron, Vostro, and XPS models. Updated AUGUST 06, 2024 ID: 000148745
How to Set Up Email on Your New Dell Computer
This article contains information about how to set up email using various email applications such as Gmail, Microsoft Office Outlook, and Outlook.com, and resources for troubleshooting email issues. Updated JULY 31, 2024 ID: 000132373
How To Change Windows Update Settings in Windows 8 & 8.1
This article provides information on "Changing  Windows Update settings in Windows 8" Updated JULY 30, 2024 ID: 000123650
Notepad Starts Automatically when You Start Your Computer
This article provides information on Why notepad may automatically launch when you start the system, how to access the Microsoft Fix-it Tool for this issue, and how to manually resolve this issue Updated JULY 30, 2024 ID: 000175260
How To Access Advanced Startup Options in Windows 8 or 8.1
This article provides information about how to access the advanced startup options in Windows 8 or 8.1. Updated JULY 30, 2024 ID: 000151396
AutoPlay does not pop up when CD or DVD is inserted in the drive
This article provides information about how to resolve issue with AutoPlay does not pop up when a CD or DVD is inserted into the drive. Updated JULY 30, 2024 ID: 000153038
How Do I Recycle or Dispose of My Dell Battery
This article provides information about recycling or disposing Dell batteries. Updated JULY 17, 2024 ID: 000125451
How to Identify the Dell Trusted Device Version
Learn how to identify the version of Dell Trusted Device (formerly Dell BIOS Verification) may be identified by following these instructions. Updated JUNE 28, 2024 ID: 000131036
How to improve battery runtime on your XPS computer
XPS laptops are designed to be portable powerhouses. Like mileage for race cars varies based on how fast it goes, the battery runtime on your XPS varies based on what configuration you have and how you are using it. Turning your screen brightness all the way up and running multiple power-intensive programs can drain your battery quickly. Below are some basic and advanced tips for getting more battery runtime out of your XPS. Updated JUNE 27, 2024 ID: 000204374
How To Install Windows 11 and Windows 10 When Intel Optane Is Installed on a Dell Personal Computer
Step-by-step instructions to guide you through the setup process for Windows 11 and Windows10 on your Dell computer using Intel Optane. Updated JUNE 27, 2024 ID: 000140714
Common Ubuntu Linux Terminal Commands Explained
The following article provides information about the common terminal commands in use with Ubuntu Linux. Updated JUNE 21, 2024 ID: 000123980
How to Quickly Fix a Windows On-screen Error Caused by Changing the SATA Mode
The following article is a guide to a quick fix for On-screen Windows errors seen after changing your computers Serial AT Attachment (SATA) mode. Updated JUNE 21, 2024 ID: 000138544
Dell Service Coverage for Portable Computer Keyboards
This article clarifies the conditions for Dell coverage of the portable computer keyboards (Worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document. Updated JUNE 20, 2024 ID: 000225879
How to Reinstall Individual Modern Apps Included with Windows 10
This article provides the information about reinstalling individual modern applications that are included with Windows 10. Updated JUNE 18, 2024 ID: 000125529
How to Get Support for Intel Unison
This article covers how to obtain product support for Intel Unison. Updated JUNE 18, 2024 ID: 000215231
Using SCCM to create an updated Windows PE Image with drivers for your Dell PC
Information about how to update your boot image with the proper driver CAB (Cabinet: Windows File Extension) files and Windows Automated Installation Kit version in SCCM (System Center Configuration Manager) to be compatible with new Dell models. Updated JUNE 13, 2024 ID: 000140273
How to Enable Virtual Workspaces on a Dell Computer Running the Ubuntu Operating System
The following article provides information about how to enable workspaces on a computer running the Ubuntu operating system. Updated JUNE 11, 2024 ID: 000129826
How To Quickly Prioritize a Network Adapter in the Windows Operating System
The following article takes you through how to prioritize one network adapter over another in Windows 11 and Windows 10. It explains why this is something that would benefit you. Updated JUNE 10, 2024 ID: 000142634
Troubleshooting Kensington Security Locks on Dell Systems
This article provides info on Kensington Locks used with Dell systems Updated JUNE 06, 2024 ID: 000134337
How To Configure Multiple Displays on a Dell Computer Using the Ubuntu Operating System
The following article provides information about setting up multiple screens using the Ubuntu operating system on your Dell computer. Updated JUNE 03, 2024 ID: 000130979
Dell system does not detect the killer WLAN card after reinstalling Ubuntu 18.04
Information about resolving a Killer WLAN card detection issue seen after installing Ubuntu 18.04 on a Dell PC. Updated MAY 31, 2024 ID: 000132754
How to Troubleshoot Hardware with Ubuntu on Your Dell Computer
Learn about possible hardware issues and how to troubleshoot them on a Dell computer with Ubuntu installed as the operating system. Updated MAY 29, 2024 ID: 000131786
HDMI to DisplayPort (DP) Adapter Conversion Information
Resolve no video issues with HDMI to DisplayPort adapters. Learn about active and passive options, ensuring compatibility with Dell computers. Updated MAY 27, 2024 ID: 000125170
How To Remove Applications, Programs, and Updates in Windows 11, and Windows 10
The following article takes you through several methods for removing Applications, Programs, and Updates in the Windows 11, and Windows 10 operating system. Updated MAY 27, 2024 ID: 000137586
How to Force a BIOS Update on a Dell Laptop
This page describes how to Update the BIOS on a laptop with or without the AC adapter attached, if the battery is missing, or the battery has failed. Updated MAY 27, 2024 ID: 000134938
PXE Boot DHCP Server Requirements for Dell Client Computers Shipping after 2019
The following article provides information about reports of a Preboot Execution Environment (PXE) boot issue on the latest computers from Dell. It is an issue where the Dynamic Host Configuration Protocol (DHCP) server is sending out the older undionly.kpxe file. New computers no longer support legacy boot. This file can prevent the server from accessing the Internet Protocol (IP) address of the new Dell XPS, Latitude, OptiPlex, or Precision device. Updated MAY 21, 2024 ID: 000124383
De-register Microsoft Autopilot Before Repairing the Motherboard or Replacing the System
The following article provides information about the de-registration of Microsoft Autopilot enrolled PC's that require a motherboard rework or system exchange. Updated MAY 21, 2024 ID: 000133098
New SSD is Not Detected in Windows 11 and Windows 10 Disk Management
The following article is about a newly installed solid state disk (SSD) that Disk management does not detect. This is on the Windows 11 and Windows 10 operating systems with Storage Spaces set up. Updated MAY 21, 2024 ID: 000137098
How to Set Up and Use the Windows Hello PIN Login in Windows 11 and Windows 10
The following article provides information about the various ways to set up a Windows Hello PIN login. Windows Hello is designed for laptops, tablets, and desktops running the Microsoft Windows 11 and Windows 10 operating systems. Updated MAY 21, 2024 ID: 000149166
Dell Parts and Accessories Selector
The Dell Parts and Accessories selector shows what Dell-certified memory, storage, drives, media, parts, batteries, accessories, and upgrades are available for purchase when upgrading your Dell device. Updated MAY 20, 2024 ID: 000130752
How to Download Dell Trusted Device
Dell Trusted Device may be downloaded by following these instructions. Updated MAY 17, 2024 ID: 000130816
How to Use the Dell Support Site to Identify and Install the Drivers for Your Dell Personal Computer
This article provides information about how to download Dell drivers from the Dell.com/support website for your Dell computer. Updated MAY 16, 2024 ID: 000132380
Linux On Dell Desktops And Laptops
The following article provides information about the availability of Linux Operating Systems on Dell computer's and how Dell supports them. Updated MAY 15, 2024 ID: 000138246
How to Get Support for Dell Trusted Device
Learn how to get support for Dell Trusted Device (formerly Dell BIOS Verification). Dell offers several methods of support. Updated MAY 13, 2024 ID: 000126211
How to Install Dell Trusted Device
Dell Trusted Device (formerly Dell BIOS Verification) can be installed by following these instructions for either the user interface (UI) or command line (CLI). Updated MAY 09, 2024 ID: 000123670
Ubuntu Linux Terms for your Hard Drive and Devices Explained
The following article provides a reference about what hard drives and devices are called in the Ubuntu Linux operating system. It takes you through how they are used on your Dell Computer with Ubuntu installed. Updated MAY 09, 2024 ID: 000132092
Explaining the Types and Definitions of Ubuntu Linux Partitions and Directories
The following article is a reference to the various terms used in Ubuntu Linux. This is so that its structure can be described in a logical manner. (Terms can overlap between operating systems and sometimes mean two different things simultaneously.) Updated MAY 08, 2024 ID: 000131456
A Guide to Video on Dell Computers with an Ubuntu Operating System
The following article provides information about video as it applies to Dell computers using the Ubuntu operating system. Updated MAY 01, 2024 ID: 000129722
The Dell Command |Configure |Power | Monitor| Update Utilities Software Overview
The following article is an overview of the Dell Command Configure, Power, Monitor, and Update Utilities. It links to the latest information available about them on the Dell support site. Updated APRIL 29, 2024 ID: 000177196
How to Enable the Integrated Microphone on a Dell Computer Running Ubuntu
The following article provides information about how to enable the microphone on your computer using the Ubuntu operating system. Updated APRIL 26, 2024 ID: 000130863
Ubuntu LTS 18.04 Computer Locks Up when Entering Sleep Mode
The following article provides information about an issue that is seen on Dell computers running Ubuntu Long-Term Support (LTS) 18.04. Where the computer locks up when entering Sleep mode after installing from the Canonical International Standardization Organization (ISO) file. Updated APRIL 26, 2024 ID: 000129712
How to disable touch options when setting up KIOSK mode on Dell Touch enabled Windows 10 Computers
This article provides information about how to disable touch options in Windows 10. This can be difficult when using a Dell Touch enabled computer as a KIOSK device. Updated APRIL 25, 2024 ID: 000137096
How to Upgrade Dell Trusted Device
Learn how to upgrade Dell Trusted Device (formerly Dell BIOS Verification) by following these instructions. Updated APRIL 22, 2024 ID: 000207264
How to Store Dell Portable Laptops without Damaging Them
Best practices for storing Dell laptops without causing damage. Learn about the risks of stacking laptops and explore alternative storage solutions like racks and carts. Updated APRIL 03, 2024 ID: 000156267
How to stop Excel 2016 crashing on a Touchscreen computer with Windows 10 when you use Visual Basic functions
The following article provides information about a specific issue. It occurs when you clear the filters within the Microsoft Office 2016 Excel application on a touch screen computer running Windows 10. Updated MARCH 13, 2024 ID: 000137129
Capture Dell Trusted Device Telemetry with Microsoft Intune
Need to configure Microsoft Intune for Dell Trusted Device? Our clear guide helps you set up quickly for enhanced security and control. Updated MARCH 07, 2024 ID: 000222830
Fingerprint Reader Installation Guide
This page show information about how to install the drivers and software on your computer for the fingerprint reader. Updated FEBRUARY 16, 2024 ID: 000132015
Dell Precision and XPS Ubuntu Touchpad Fix: Solutions for Touchpad and Mouse Issues on Ubuntu
Explore effective solutions for Ubuntu touchpad and mouse issues on Dell Precision and XPS computers. Follow step-by-step instructions to enhance your touchpad experience running Ubuntu. Resolve cursor problems with this comprehensive guide. Updated FEBRUARY 13, 2024 ID: 000150104
How to enable Microsoft Office applications after using Dell SupportAssist OS Recovery
WinWord.exe error after restoring computer using Dell SupportAssist OS Recovery tool. Updated FEBRUARY 13, 2024 ID: 000116700
How to use and troubleshoot Dell Command | Update to update all drivers BIOS and firmware for your computer
Using the Dell Command Update utility to perform driver, BIOS, and firmware updates on your computer. Updated FEBRUARY 13, 2024 ID: 000108963
How to Use Command Prompt to Verify Install Date of Microsoft Windows
Explore step-by-step instructions to verify the original installation date of Windows on your Dell computer. Updated FEBRUARY 12, 2024 ID: 000131940
DSA-2022-248: Dell Client BIOS Security Update
Dell Client Commercial remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 12, 2024 ID: 000203758
Guidance on Connectivity for Dell Monitors and Dell PC Platforms and Graphics
Important information concerning recommended cable length to use with your Dell monitor and guidelines for PC and graphics connectivity. Updated FEBRUARY 09, 2024 ID: 000131263
How to Upgrade your Ubuntu Operating System to the Latest Version
The following article is a guide to upgrading your Ubuntu operating system. Step-by-step instructions to upgrade to the latest version available for your Dell laptop or desktop. Updated FEBRUARY 09, 2024 ID: 000131667
Frequently Asked Questions (FAQs) about DisplayPort on Dell Laptops and Desktops
This article has the answers to the most frequently asked questions about DisplayPort. This covers it as a Protocol and as a Port and Connector on Dell laptops, tablets, and desktops. Updated FEBRUARY 07, 2024 ID: 000138764
How to Fix Windows Desktop Offset Issue Troubleshooting Guide
Resolve Windows desktop offset problems with our step-by-step guide. Update drivers, check display settings, and troubleshoot with ease. Updated FEBRUARY 07, 2024 ID: 000138732
How To Download and Install the latest version of Skype on my Dell Ubuntu Computer
The following article provides information about the Skype application. It is free to use software that allows you to make calls over the Internet using your laptop, tablet, or desktop. It includes voice and video conferencing calls. We show how to download and install it on a Dell laptop or desktop using the Ubuntu operating system. Updated FEBRUARY 01, 2024 ID: 000131644
Why your Dell Laptop or Desktop Runs Slower Over Time and How to Speed It Up
The following article provides information about why Dell laptops and desktops may slow down over time and how you can fix this on your device. Updated JANUARY 26, 2024 ID: 000131445
How to Report a Dell Laptop or Desktop as Lost or Stolen
Learn how to report a lost or stolen Dell laptop or desktop, including necessary details. Follow our guide for timely action and how to contact Dell Support. Updated JANUARY 25, 2024 ID: 000129627
Wi-Fi Tethering on a Dell Laptop with an iPhone Device
The following article provides information about setting a preferred wireless band of 2.4 GHz, which should aid in successfully tethering from your iPhone mobile device. Updated JANUARY 25, 2024 ID: 000134378
How to troubleshoot Wireless network issues in Ubuntu Linux on your Dell Laptop or Desktop
The following article provides information about how to identify and resolve a wireless network issue on your Dell laptop or desktop with Ubuntu Linux installed. Updated JANUARY 25, 2024 ID: 000130686
Frequently Asked Questions (FAQs) about the USB Ports on a Dell Computer
This is a list of frequently asked questions to help troubleshoot, repair, and use the USB connectors and ports on your Dell computer. Updated JANUARY 24, 2024 ID: 000129226
Error Message When You Start Windows: "The Windows Boot Configuration Data file is Missing Required Information" (Error Code 0xc0000034)
Support for the Error Code 0xc0000034 seen in a Windows 7, 8, and 10 No Boot situation. Updated JANUARY 08, 2024 ID: 000179424
Power surge on the USB port in Windows 10
Follow the guidelines below to resolve the error "Unknown USB Device needs more power than the port can supply" that may appear in Windows 10. Updated JANUARY 03, 2024 ID: 000149584
How to Troubleshoot Hard Drive Encryption Issues
This article provides information about hard drive encryption along with explanation of BitLocker and troubleshooting steps to resolve hard drive encryption-related issues on a Dell computer. Updated DECEMBER 22, 2023 ID: 000178978
Audio Echo in Conference Software
This article provides information about several ways to mitigate the echo and distortion that is seen in Conference Software. Updated DECEMBER 22, 2023 ID: 000188922
How to Update the TPM Firmware When You Get the Error Message "The update image is not for this system"
This article is a guide to a couple of different methods to complete a TPM (Trusted Protocol Module) firmware update on a Dell PC if you get the following error message - "The update image is not for this system". Updated DECEMBER 20, 2023 ID: 000138425
Using, Testing, Troubleshooting and Resolving Driver Issues on your Dell Webcam
Learn how to test your webcam, fix camera and webcam problems, get webcam applications, and run the Dell camera diagnostics in Windows 11, 10, 8(8.1), and 7. Updated DECEMBER 13, 2023 ID: 000124356
How to Show Hidden Folders or Files in Windows
This article provides a step-by-step guide for showing hidden files, folders, and drives in Windows. Updated DECEMBER 07, 2023 ID: 000123569
How to Get Support for TechDirect Update - Manage Catalog (DCCRM)
This article covers how to obtain support for the TechDirect Update - Manage Catalog (used to be known as DCCRM). Updated DECEMBER 05, 2023 ID: 000180754
McAfee LiveSafe Shows as Removed After Computer is Restored to Factory Image
If the customer restores the computer back to the factory image the removed application list can incorrectly show "McAfee LiveSafe" as a removed application. Updated DECEMBER 04, 2023 ID: 000181135
Google Chrome Browser Not Working in Windows 10 After a Windows Upgrade
Steps for getting Google Chrome to work with Windows 10 after Windows has been upgraded from a pervious version. Updated NOVEMBER 14, 2023 ID: 000075716
How to Resolve Dell Latitude 7389's Limited Resolution with Dual UHD Monitors on WD15 Dock
Discover how to fix the Dell Latitude 7389's limited resolution problem when connecting two UHD monitors to a WD15 Dock. Get the solution here! Updated NOVEMBER 09, 2023 ID: 000129894
The BIOS Password Prompt appears smaller on a 4K Notebook LCD 
This article provides information about why the BIOS Password Prompt appears smaller on a 4K (3840 x 2160) built-in display. Updated NOVEMBER 02, 2023 ID: 000132908
Using a Computer Running macOS to Recover a Dell Computer Running Windows
The following article goes through the various ways that you can use a computer running the macOS operating system to help recover a Dell Computer. (macOS was previously Mac OS X, or OS X.) Updated OCTOBER 05, 2023 ID: 000138931
Slow performance and 100% CPU usage with Malwarebytes installed
The following article provides information about how to identify and resolve the MBAMService.exe service causing 100% CPU usage and slowing system performance to a stop. This is not a supported program and any additional information should be taken to Malwarebytes directly. Updated OCTOBER 05, 2023 ID: 000148017
How to resolve an issue with the Keyboard displaying numbers rather than the text typed.
The following article provides information about what to do if your keyboard starts giving number values for any text typed. Updated OCTOBER 05, 2023 ID: 000141074
How To Uncover if your Windows 10 Dell Computer is Making Unauthorized Connections
The following article takes you through how to identify when your Dell computer is making unauthorized connections in Windows 10. Updated OCTOBER 04, 2023 ID: 000136248
Homeland Security Ransomware removal guide
The following article provides information about how to remove the Homeland Security infection from your Dell computer. Most of the steps here are not covered under your warranty and are carried out at your own risk. Updated OCTOBER 03, 2023 ID: 000136833
Frequently Asked Questions (FAQs) about the eSATA port on a Dell Computer
This article provides answers to the most frequently asked questions about external Serial Advanced Technology Attachment (eSATA) port on a Dell Computer. Updated OCTOBER 03, 2023 ID: 000137864
Google Redirects, TDSS, TDL3, or Alureon removal guide
The following article provides information about on how to remove the Google Redirects, TDSS, TSL3, or Alureon malware from your Computer. Most of the steps below are not covered under your warranty and are carried out at your own risk. Updated OCTOBER 03, 2023 ID: 000138961
Dell SupportAssist: The Clean Files task repeatedly fails to run
The following article deals with an issue when running the clean files task in Dell's SupportAssist and it fails to run. Updated SEPTEMBER 14, 2023 ID: 000124648
What is PC Game Pass and How Can I Get Support
This article describes the support scope for PC Game Pass and the Xbox app on Dell devices. Updated AUGUST 03, 2023 ID: 000207179
3G (Mobile Broadband) Modem: How to configure and use 3G on a Dell computer using the Ubuntu operating system
This article takes you through the various issues and uses of 3G (Mobile Broadband) on a Dell computer using the Ubuntu operating system. We take you through identification, setup, and use. Updated MAY 04, 2023 ID: 000129702
DSA-2022-324: Dell Client Platform Security Update for NVIDIA GPU Display Driver November 2022 Vulnerabilities
Dell Client Platforms remediation is available for NVIDIA GPU Display Driver vulnerabilities that may be exploited by malicious users to compromise the affected systems. Updated APRIL 19, 2023 ID: 000205722
DSA-2022-222: Dell Client Platform Security Update Security Advisory for NVIDIA GPU Display Driver Vulnerabilities August 2022
Dell Client Platform remediation to address vulnerabilities that may be exploited by malicious users to compromise the affected system are addressed in Security Bulletin: NVIDIA GPU Display Driver - August 2022. Updated APRIL 17, 2023 ID: 000202225
DSA-2022-313: Dell Client Security Update for Intel PROSet Wireless WiFi, Intel PRO Wireless WiFi, Intel vPro CSME WiFi, and Killer WiFi November 2022 Software Advisories
Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may exploited by malicious users to compromise the affected systems. Updated MARCH 23, 2023 ID: 000205134
DSA-2022-312: Dell Client Security Update for Intel November 2022.3 IPU Vulnerabilities
Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise the affected systems. Updated JANUARY 11, 2023 ID: 000205135
LCD brightness constantly changing with Intel Display Power Setting enabled
Follow the instructions to help resolve the issue were the LCD brightness constantly changes depending on what is shown on the screen. Updated DECEMBER 19, 2022 ID: 000135009
DSA-2022-325: Dell Client Security Update for Dell Client BIOS
Dell Client Consumer platform remediation is available for this vulnerability that could be exploited by malicious users to compromise the affected system(s). Updated DECEMBER 13, 2022 ID: 000205719
DSA-2022-277: Dell Client Platform Security BIOS Update for OpenSSL Vulnerability
Dell Client Consumer and Commercial platform remediation is available for this vulnerability that may be exploited by malicious users to compromise the affected systems. Updated DECEMBER 07, 2022 ID: 000205718
DSA-2022-160: Dell Client Security Update for Intel June 2022 MMIO Vulnerabilities
Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise the affected systems. Updated OCTOBER 05, 2022 ID: 000200571
Dell Family Driver Packs for Windows 10 19H1, 19H2, 20H1 & 20H2
Dell Family Driver Packs for Older Win10 Versions and platforms Updated SEPTEMBER 06, 2022 ID: 000203084
DSA-2022-151: Dell Client Platform Security Update Security Advisory for NVIDIA GPU Display Driver Vulnerabilities
Dell Client Platforms remediation is available for vulnerabilities that are addressed in Security Bulletin: NVIDIA GPU Display Driver-May 2022. Updated AUGUST 31, 2022 ID: 000200573
DSA-2022-122: Dell Client Security Update for Intel May 2022 Vulnerabilities
Dell Client Consumer and Commercial platform remediation is available for multiple security vulnerabilities that may be exploited by malicious users to compromise the affected system. Updated AUGUST 11, 2022 ID: 000199279
DSA-2022-097: Dell Client Security Update for BrakTooth Bluetooth Vulnerabilities
Dell Client Consumer and Commercial platform remediation is available for multiple security vulnerabilities that may exploited by malicious users to compromise the affected devices. Updated JUNE 24, 2022 ID: 000200569
DSA-2022-150: Dell Client Platform Security Update for NVIDIA GPU Display Driver Vulnerabilities
Dell Client Platforms remediation is available for vulnerabilities that are addressed in Security Bulletin NVIDIA GPU Display Driver for February 2022. Updated JUNE 06, 2022 ID: 000200143
DSA-2022-132: Dell Client Security Update for Intel SSD Vulnerabilities
Dell Client Consumer and Commercial platform remediation is available for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system. Updated MAY 26, 2022 ID: 000199282
DSA-2022-123: Dell Client Security Update for Intel Killer Control Center Vulnerability
Dell Client Consumer and Commercial platform remediation is available for a vulnerability that may be exploited by malicious users to compromise the affected system. Updated MAY 10, 2022 ID: 000199281
DSA-2020-121: Dell Client Platform Security Update for BIOS Admin Password Change Verification Bypass Vulnerability
Dell Client Consumer and Commercial platforms require a security update to address a BIOS Admin password change verification bypass vulnerability. Updated NOVEMBER 10, 2021 ID: 000130081
DSA-2021-106: Dell Client Platform Security Update for Multiple Vulnerabilities in the BIOSConnect and HTTPS Boot features as part of the Dell Client BIOS
Dell is releasing remediations for multiple security vulnerabilities affecting the BIOSConnect and HTTPS Boot features. Updated SEPTEMBER 15, 2021 ID: 000188682
Dell Family Driver Packs for Windows 10 - RS5 and earlier
Dell Family Driver Packs for Older Win10 Versions and platforms Updated AUGUST 05, 2021 ID: 000190218
Windows 10 May 2019 Update (build 1903) fails to install due to an out-of-date Intel Rapid Storage Technology (RST) driver
Information on an installation issue seen when updating to the Windows 10 May 2019 Update (build 1903). Updated JULY 16, 2021 ID: 000132470
DSA-2021-024: Dell Client Platform Security Update for Intel® Software Guard Extensions (SGX) Vulnerability
Dell Client platforms require a security update to address the vulnerability identified in Intel-SA-00455: Intel® SGX Platform Advisory. Updated MAY 22, 2021 ID: 000182799
DSA-2021-025: Dell Client Platform Security Update for Intel® SGX Platform Software Vulnerability
Dell Client platforms require a security update to address the vulnerability identified in Intel-SA-00444: Intel® SGX Platform Software Advisory. Updated MAY 22, 2021 ID: 000182800
DSA-2021-027: Dell Client Platform Security Updates for Intel PROSet/Wireless WiFi and Killer Driver Vulnerabilities
Dell Client Platforms require a security update to address vulnerabilities addressed in Intel PROSet/Wireless WiFi and Killer Driver. Updated MAY 22, 2021 ID: 000182802
DSA-2020-110: Dell Client Platform Security Update for Intel-SA-00334 Vulnerability
DSA-2020-110: Dell Client Platform Security Update for Intel-SA-00334 Vulnerability Updated MAY 22, 2021 ID: 000132103
DSA-2019-055: Dell Client Platform Security Update for Intel-SA-00185 and Intel-SA-00191
Dell Client platforms require a security update to address vulnerabilities in Intel CSME, Server Platform Services, Trusted Execution Engine, Intel Active Management Technology and Intel Firmware. Updated MAY 22, 2021 ID: 000145257
DSA-2020-205: Dell Client Platform Security Update Security Advisory for Intel Graphics Driver Vulnerabilities
Dell Client Platforms require a security update to address vulnerabilities addressed in INTEL-SA-00369 Intel Graphics Driver Advisory. Updated MAY 22, 2021 ID: 000126415
DSA-2019-056: Dell Client Platform Security Update for Intel-SA-00189
Dell Client platforms require a security update to address vulnerabilities in the Intel® Graphics Driver for Windows Updated MAY 22, 2021 ID: 000147348
DSA-2020-021: Dell Client Platform Security Update Advisory for STMicroelectronics' Trusted Platform Module (TPM)
Dell Client Consumer and Commercial Platforms require a security update to address STMicroelectronics' TPM vulnerabilities. Updated MAY 22, 2021 ID: 000177719
DSA-2020-061:Dell Client Platform Security Update Advisory for Intel® CSME Advisory
Dell Client Consumer and Commercial Platforms require a security update to address Intel vulnerabilities. Updated MAY 22, 2021 ID: 000180550
DDP | A or DCP prompts for TPM password
This article takes you through resetting the TPM of any previous credentials in a Dell BIOS. Updated APRIL 10, 2021 ID: 000139082
DSA-2020-029: Dell Firmware Update Utility Arbitrary File Overwrite Vulnerability
Dell Firmware Update Utility has been updated to address an arbitrary file overwrite vulnerability. Updated FEBRUARY 21, 2021 ID: 000128296
DSA-2019-043: Dell Client Improper Access Control Vulnerability
Select Dell Client Commercial and Consumer platforms require an update to address an improper access control vulnerability. Updated FEBRUARY 21, 2021 ID: 000140068
How to Use and Troubleshoot the XPS 12 9Q33
Updated FEBRUARY 21, 2021 ID: 000128798