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Precision 5490

Precision 5490 Articles

Articles

15 out of 457 shown

457 out of 457 shown

Resolving error code 2000-0251 when launching the ePSA diagnostics on a Dell personal computer

This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell personal computer. Updated APRIL 03, 2025 ID: 000139065

Dell Laptop Best Practices for Use, How to Clean, and Maintain for Longevity

How to take care of your Dell laptop with best practices for cleaning, maintaining, and ensuring it lasts longer. Understand essential laptop care and transport guidelines. Updated APRIL 03, 2025 ID: 000124304

How to Find the International Mobile Equipment Identity (IMEI) Number in Windows

This article provides steps for finding the International Mobile Equipment Identity (IMEI) number in Windows. Updated APRIL 03, 2025 ID: 000143678

Windows: How to identify your Dell Docking station using PowerShell

Learn how to use the Windows PowerShell application to identify which type of Dell Docking station is attached to your Dell computer. Updated APRIL 03, 2025 ID: 000126566

Resolving a TPM Error Seen During BitLocker Encryption on a Dell personal computer

This article provides information about how to resolve an issue with a TPM error during BitLocker Encryption. The error that is reported is "A required TPM measurement is missing." Updated APRIL 03, 2025 ID: 000126671

Using scripting or automation for TPM firmware updates from Dell

This article provides information about guidelines for automating or using scripts to install or manage Dell TPM firmware updates. Updated APRIL 03, 2025 ID: 000129290

TPM is Unable to Change Between 1.2 or 2.0 Because TPM is Owned

This article describes an issue where the TPM cannot be configured because it is in an owned state. Updated APRIL 03, 2025 ID: 000139777

How to Reseat the Keycap when a Key Falls Off the Laptop Keyboard

The following article explains how to reseat the keycap when a key falls off the keyboard on a Laptop. Updated APRIL 03, 2025 ID: 000133100

How to Troubleshoot and Resolve any Wired network adapter issues with a Dell Laptop

This article is a guide to identifying and resolving problems with the Ethernet connection on a Dell laptop. Updated APRIL 03, 2025 ID: 000179429

Micron 2200S PCIe NVMe SSD's Exhibit No Drive Detected and Intermittent Blue Screen Errors

The following article provides information about resolving reliability errors such as a failure to detect the drive, or Blue Screen issues. They are identified with Micron PCIe Non-Volatile Memory Express (NVMe) 2200S solid state drive (SSD)s. (Despite having installed the Micron 2200S 1060 firmware.) Updated APRIL 03, 2025 ID: 000126687

How to Determine the Pass-Through MAC Address on your Dell Laptop and Dock

This article provides information about determining the Pass-Though Media Access Control (MAC) address. Both with and without having the USB-C Dock or Network Interface Controller (NIC) adapter that is connected to their Dell laptop. It describes the setup and limitations and Static IP Address configuration requirements for managing docked laptops. Updated APRIL 03, 2025 ID: 000137843

Guidance for Keeping Your Dell Technologies Equipment Clean

Find out more about how to clean your Dell equipment. Updated APRIL 03, 2025 ID: 000133659

Samsung PM9F1 SSD is Not Detected

Dell computers with a Samsung PM9F1 (Class 40) 1 TB or 2 TB solid state drive (SSD) may blue screen due to a DRAM failure or the SSD not being detected. Updated APRIL 03, 2025 ID: 000289905

Perform a Windows Clean Boot in Windows 10 and 11 to Resolve Software Conflicts

The process of performing a clean boot in Windows 10 and 11 to troubleshoot software conflicts. Updated APRIL 03, 2025 ID: 000102564

How to Connect a Monitor to a Dell Computer

This article provides information about how to connect a monitor or projector to a Dell desktop, all-in-one, or laptop. Learn about the different types of video connectors, configure video settings and helpful links to troubleshooting guides. Updated APRIL 03, 2025 ID: 000132424

Dell Laptop, Tablet, and Desktops Tested for Windows 11 Compatibility

This article lists those Dell products that have been tested for compatibility with each version of Windows 11. Updated APRIL 03, 2025 ID: 000054430

Understanding Beep Codes on a Dell Laptops

This article is a guide to the various diagnostic beep codes for Dell laptops. Updated APRIL 02, 2025 ID: 000132041

Dell Computers Eligible for Upgrade from TPM Version 1.2 to 2.0

The following article provides information about which computers ship from Dell and can upgrade the Trusted Platform Module (TPM) from firmware version 1.2 to version 2.0. Updated APRIL 02, 2025 ID: 000132583

TPM Option Is Missing in the System BIOS Setup Latitude, Precision, or XPS

The Trusted Platform Module (TPM) option may be missing in the system BIOS or Windows Operating System on your Dell Latitude, Dell Precision, or XPS system. Follow the steps outlined in this article to resolve this issue. Updated APRIL 02, 2025 ID: 000132757

Guide to Dell Docking Stations

This article provides information about different types of Dell docking stations. Find information about how to find a compatible docking station for your Dell laptop. Updated APRIL 02, 2025 ID: 000124295

Fixing Your Laptop Touchpad not Working in Windows

Learn what to do when your laptop touchpad is not working (A.K.A. laptop mouse, trackpad, mousepad). How to turn the touchpad off and on, and how to adjust settings for optimal performance in Windows. Updated APRIL 02, 2025 ID: 000123353

Troubleshoot Wi-Fi Not Working Issues and Connect to Your Wi-Fi Network

Resolve Wi-Fi connection problems when your computer does not connect to Wi-Fi. Learn steps for fixing Wi-Fi issues on your Dell computer, ensuring reliable connectivity. Updated APRIL 02, 2025 ID: 000132488

Windows 11 and Windows 10 Wired Internet Connection Usage and Troubleshooting Guide for the Home

For help in Windows 11 and Windows 10 with setting up, connecting, sharing files, photos, music, and troubleshooting your wired network see the appropriate section. Updated APRIL 02, 2025 ID: 000133413

Bluetooth Troubleshooting and Usage Guide

For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, see the sections below. Updated APRIL 02, 2025 ID: 000126781

How to Troubleshoot Display or Video Issues on a Dell Monitor

This article provides information about how to troubleshoot and fix common display or video issues on a Dell monitor. Updated APRIL 02, 2025 ID: 000132354

Support Notifications: Overview and Common Questions

This article provides information about support notifications for service requests, part dispatches, and driver updates. Learn how to create and manage support notifications for your Dell products. Updated APRIL 02, 2025 ID: 000139419

How to Run a Diagnostic Test on a Dell Monitor

This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors. Updated APRIL 02, 2025 ID: 000124390

Dell Monitor Not Turning On or Has No Power and Power LED is Off

Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems. Updated APRIL 02, 2025 ID: 000132245

What Is System Memory (RAM)

Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory. Updated APRIL 02, 2025 ID: 000148441

Troubleshooting Light Leakage or Bleeding on a Dell Laptop LCD Screen

This article provides information about how to judge acceptable light leakage levels on Dell laptop Liquid Crystal Display (LCD) screens. Updated APRIL 02, 2025 ID: 000215193

Precision 5490 Windows 11 driver pack

This article provides the information about Precision 5490 Windows 11 driver pack Updated APRIL 02, 2025 ID: 000223185

Precision 5490 Windows 10 driver pack

This article provides the information about Precision 5490 Windows 10 driver pack. Updated APRIL 02, 2025 ID: 000223184

Dell Factory Image Restore or Reset Options May Not Appear in the WRE on Some Dell Systems

This article describes missing Factory Image Restore and Reset options in the Windows Recovery Environment on some Dell Systems shipped with Windows 10 pre-installed. Updated APRIL 01, 2025 ID: 000135137

How to Improve the Performance of a Dell Laptop Battery

Learn how to improve the performance of a Dell laptop battery. Find information about changes that you can make on a laptop to enhance the battery life. Updated APRIL 01, 2025 ID: 000123091

Dell Laptop Battery Warranty Support

See the information for guidance on warranty support for laptop batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery health status. Updated MARCH 31, 2025 ID: 000123808

How to Check Battery Health Status on Dell Laptops

This article provides information about how to check the battery health status on a Dell laptop. Find information about using different methods to perform a battery health check on your Dell laptop. Updated MARCH 31, 2025 ID: 000124397

How to Download Drivers That Are Unavailable on Dell Support Website

If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS. Updated MARCH 31, 2025 ID: 000129450

RAID Configuration for Dell Precision Mobile Workstations

This article provides information about RAID configurations for Dell Precision Mobile Workstations. Updated MARCH 31, 2025 ID: 000137946

How to Resolve Hard Drive or solid state drive Issues on your Dell Computer

This article provides information about how to troubleshoot and resolve common hard drive (HDD) or solid state drive (SSD) issues on a Dell computer. Updated MARCH 31, 2025 ID: 000179526

How to Diagnose and Resolve Common Memory Issues on a Dell Laptop

The following article provides information about what memory issues can be seen on your Dell Laptop. Learn how to troubleshoot and resolve them on your laptop. Updated MARCH 31, 2025 ID: 000126066

How to find the product model number of your Dell computer

Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications. Updated MARCH 30, 2025 ID: 000124353

Dell Products: How to Create a Support Request Online for Your, In-warranty Dell Product

This article explains the procedure to open a Service request using the Dell support page. Updated MARCH 30, 2025 ID: 000132371

How to Find Warranty Status and Information for Your Dell Product

Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product. Updated MARCH 30, 2025 ID: 000132024

Understanding and Troubleshooting Hard Disk Drive or Solid State Drives on Dell Computers

This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer. Updated MARCH 30, 2025 ID: 000179003

How to Troubleshoot a No POST or System Startup Issue on a Dell Laptop

This article offers detailed guidance on how to identify and troubleshoot a No POST (Power-On Self-Test) issue on a Dell laptop. It covers the symptoms of a No POST problem, such as the laptop not powering on or displaying any signs of activity. The article also provides step-by-step instructions for diagnosing the root cause, including checking power sources, verifying hardware connections, and testing individual components. It provides solutions to common and advanced No POST issues, helping to resolve the problem and restore the laptop’s functionality. Updated MARCH 30, 2025 ID: 000141584

Troubleshoot Laptop Display Issues and Resolve Black Screen Problems

Resolve display or video problems on Dell laptops. Fix black screens, adjust brightness, connect external monitors, update display drivers, and more. Updated MARCH 30, 2025 ID: 000134946

Troubleshoot Power Issues on a Dell Laptop

If your computer does not power on, or shows no signs of activity when you press the power button. This guide provides step-by-step instructions to resolve advanced troubleshooting steps for no-power issues on your laptop. Updated MARCH 30, 2025 ID: 000124389

How to scan a Service Tag QR code or Barcode

Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device. Updated MARCH 28, 2025 ID: 000130977

Ownership Transfer and Dell Product Registration Guides

Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how. Updated MARCH 28, 2025 ID: 000125103

Fix Wired, Wireless, and Bluetooth Mouse Not Working Issues

Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer. Updated MARCH 28, 2025 ID: 000124626

Keyboard Troubleshooting and Usage: The Definitive Guide

Create a Windows Password Reset USB Flash Drive for Password Recovery

Learn how to create a Windows password reset USB flash drive in Windows 11 and 10. Use a password recovery USB flash drive to reset your Windows login password. Updated MARCH 28, 2025 ID: 000135680

How to Install or Update the Thunderbolt Driver and Firmware Using Dell Command | Update

How to install and update the Thunderbolt controller driver and the Thunderbolt firmware using Dell Command | Update on Dell computers. Updated MARCH 28, 2025 ID: 000177188

Dell Family Driver Packs

This article provides information about Dell Family Driver Packs. Updated MARCH 28, 2025 ID: 000180534

What is Dell Pair?

The following article provides information about the Dell Pair software. This software makes it easier to connect your Dell Bluetooth devices to your Dell computer. Updated MARCH 27, 2025 ID: 000201693

Security Scanner Malware Removal Guide

This article provides information about removing the Security Scanner Malware from your Dell computer. Most of the steps here are not covered under your warranty and are carried out at your own risk. Updated MARCH 27, 2025 ID: 000137106

Advanced Driver Restore Using Dell Command Update

This article explains how to initiate an Advanced Driver Restore in the Dell Command Update tool. Advanced Driver Restore provides a one-click installation of drivers. It allows all drivers to be installed following Reinstallation of Windows. Also, it can be used for reinstalling system drivers to fix driver corruption issues. Updated MARCH 27, 2025 ID: 000177525

Wireless LAN Disabled After Running LAN Network Card Test in SupportAssist 4.0.3

This article provides information about Wireless LAN card issue occurs when running LAN test in SupportAssist 4.0.3. Updated MARCH 27, 2025 ID: 000227867

USB 3.0 Device is Recognized as USB 2.0 on a Dell Computer

Learn how to resolve a USB 3.0 device recognized as USB 2.0 device on a Dell computer. Updated MARCH 26, 2025 ID: 000135207

Error Your Dock Fan Has Failed

The following article provides information about dealing with a failure message for the dock fan received on WD19 and WD22 docks. Updated MARCH 26, 2025 ID: 000130177

What is Thermal, Acoustic, Power, and Performance

This article provides information about Thermal, Acoustic, Power, and Performance (TAPP) process within SupportAssist. Updated MARCH 25, 2025 ID: 000273295

Windows Autopilot - Preparing Your Computer for Service

The following article describes the Autopilot deregistration and re-registration steps to prepare a computer for repair or replacement. Updated MARCH 24, 2025 ID: 000127897

How To Use the Intel My WiFi Technology

This article provides information about Intel My WiFi technology. Find answers to frequently asked questions about Intel My WiFi technology. Updated MARCH 24, 2025 ID: 000152668

Ubuntu Laptops do not Support Wake-on-LAN Through a Dell Docking Station

The following article provides information about Ubuntu support for Wake-on-LAN (WOL) through a wired connection on a dock. Updated MARCH 24, 2025 ID: 000226965

Dell Laptop Battery - Frequently Asked Questions

This article provides information about Dell laptop battery guidelines. Find information about installation, maintenance, extend battery life. Best practices for Dell laptop battery. Updated MARCH 24, 2025 ID: 000175212

Resolving the We cannot find your camera, 0xA00F4244 error

See the information below to help resolve the error "0xA00F4244 NoCamerasAreAttached" when you access the webcam. Updated MARCH 24, 2025 ID: 000125158

A Reference Guide to the Precision Mobile Diagnostic Indicators

This article takes you through the various diagnostic LEDs and what they mean on the various Precision Mobile workstations. Updated MARCH 19, 2025 ID: 000135030

How to Check the Hardware Configuration of a Dell Computer

This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool. Updated MARCH 19, 2025 ID: 000149095

DSA-2025-044: Security Update for Dell Client Platform for an EDK2 Vulnerability

Dell Client Platform remediation is available for an EDK2 vulnerability that could be exploited by malicious users to compromise the affected system. Updated MARCH 18, 2025 ID: 000270384

DSA-2025-030: Security Update for Dell Client Platform for Multiple NVIDIA GPU Display Driver Vulnerabilities

Dell Client Platform remediation is available for multiple NVIDIA GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems. Updated MARCH 18, 2025 ID: 000261121

Reset Virtual Shadow Copy Service

Windows Volume Shadow Copy Service can sometimes experience file changes rendering it unable to perform necessary tasks. Some of the tasks the VSS service performs are disk snapshot creation, backup program snapshots, and used by Microsoft Windows Hyper-V to create Virtual Machine checkpoints. Updated MARCH 17, 2025 ID: 000216324

How to Flash the BIOS or UEFI on a Dell Desktop or Laptop with a USB Flash Drive or Thumb Drive

Information about how to update your BIOS on a Dell Desktop or Laptop computer using a USB thumb drive and the boot once menu. Updated MARCH 17, 2025 ID: 000123870

How to Install Windows 11 or Windows 10 From a Dell Windows Recovery DVD

Use our guide to learn how to successfully install Windows 11 and Windows 10 on a Dell computer with a Dell Windows Recovery DVD. Updated MARCH 17, 2025 ID: 000132479

Unlocking BIOS Hard Drive Passwords for NVMe Drives is Not Supported on Dell Computers

Why unlocking BIOS hard drive passwords for NVMe drives is not supported on Dell computers and explore alternative methods to reset or clear your NVMe drive password. Updated MARCH 17, 2025 ID: 000126556

Sound Not Working in Google Chrome

Resolve no audio issue while playing YouTube on Google Chrome. Updated MARCH 17, 2025 ID: 000127781

Proximity Sensors and Walk Away Lock Functionality May Report the System Locking Too Quickly

This article provides information about computers with proximity sensors and Walk Away Lock functionality locking too quickly. Updated MARCH 17, 2025 ID: 000130242

Laptop shuts down, loses video, enters hibernation, or sleep when magnetic objects are nearby

The following article provides information about why some laptops shut down, enter into hibernation, sleep mode, or lose video. This can happen whenever certain types of metallic or magnetic devices are placed on top of them. (For example: Smartphones, Smartwatches, and so on.) Updated MARCH 17, 2025 ID: 000134019

Microsoft Office Outlook Exchange Error 80090016 After a System Board Replacement

Steps to fix an Outlook 80090016 error after you have the system board replaced on your Dell computer. Updated MARCH 17, 2025 ID: 000137758

How to Set up Dual Monitors or Multiple Monitors in Windows

Learn how to set up dual or multiple monitors in Windows, adjust dual screen settings, and configure up dual or multiple monitors for better productivity, in Windows 11 and Windows 10. Updated MARCH 14, 2025 ID: 000134286

Computrace: Replaced by Absolute module in newest BIOS revisions

The following article provides information about the Absolute module interface that is replacing the Computrace module in recent Dell BIOS updates. Updated MARCH 14, 2025 ID: 000142862

How to Fix the Windows 10 Infinite Boot Loop Problem

This article provides a solution to your Windows 10 computer sticking in an infinite loop when starting up. Updated MARCH 14, 2025 ID: 000147138

Ubuntu Linux BIOS Update, BIOS Reset or Motherboard Replacement, No Boot Error in Precision and XPS

This article describes a no boot issue that affects XPS and Precision computers running Ubuntu Linux. This occurs after replacing the motherboard or updating/restoring the BIOS to default settings. Updated MARCH 14, 2025 ID: 000177068

Wake-on-LAN does not work over a USB to Ethernet adapter connection

The following article provides information about why Wake-on-LAN does not work on computers using a USB adapter for their Ethernet connection. Updated MARCH 14, 2025 ID: 000179586

How to Reinstall or Factory Reset Windows 11 on Your Computer

Learn how to reset or reinstall Windows 11 on your Dell computer. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more. Updated MARCH 14, 2025 ID: 000192698

How to Make Nvidia Card Primary and Enable Switchable Graphics Mode on Dell Laptops

How to set your Nvidia card as the primary GPU, enable Nvidia video, and switch graphics mode to switchable graphics on Dell laptops. Improve video performance and resolve issues with FPS, video quality, and resolutions for gaming and multimedia. Updated MARCH 14, 2025 ID: 000190229

Windows 11 - Incorrect Operating System Version Reported

This article talks about an issue where specific applications and computer settings on Windows 11 detects the Operating System as Windows 10. Updated MARCH 14, 2025 ID: 000193571

Loss of Sound Quality Two to Three Minutes after Plugging in a USB Headset

The following article provides information about a sound quality issue that is seen after plugging in a USB Headset. Updated MARCH 14, 2025 ID: 000195820

Monitor Drops LAN Connectivity

This article describes what to do when your Dell monitor drops its RJ45 LAN connection intermittently while connected to your Dell computer. Updated MARCH 14, 2025 ID: 000196925

Driver Detection Not Available Message During Automated Driver Scan

This article provides information about the Driver Detection not Available message that appears on the Dell support driver download page. Updated MARCH 14, 2025 ID: 000200106

Dell Optimizer Collaboration Touchpad Icons Not Lighting Up During Active Zoom Meeting

Dell Optimizer Collaboration Touchpad feature requires an active operating system (OS) user account login in order to sync with Zoom. Updated MARCH 14, 2025 ID: 000200676

Battery Storage Mode and how it Affects the CMOS Battery Shelf Life

This article discusses computers not able to power on after being turned off for a long period of time due to battery storage mode and how it affects the CMOS battery shelf life. Updated MARCH 14, 2025 ID: 000202232

Intel Iris Xe Graphics Shows As Intel UHD Graphics on a Dell Desktop or Laptop

This article provides information about the issue where Intel Iris Xe Graphics shows as Intel UHD Graphics. Updated MARCH 14, 2025 ID: 000203922

Correct Handling and Usage of the Dell DA305 and DA310 Adapter

The following article provides information about the correct handling and usage of the Dell DA305 and DA310 Adapters. Updated MARCH 14, 2025 ID: 000239803

Dolby Digital Plus Codec Availability in Various Windows 11 Operating Systems

The following article provides information about the availability of the Dolby Digital Plus codec on Dell Windows 11 based computers. Updated MARCH 14, 2025 ID: 000239726

Applications Cannot Open When Started Out of Box with No Internet Connection

This article provides information about how to start the applications successfully when starting the operating system for the first time. Updated MARCH 14, 2025 ID: 000239646

You Cannot Uninstall the PremierColor Application from Precision Workstations

The following article provides information about an application removal issue on Precision Workstations. It takes you through using a method that does remove the PremierColor application. Updated MARCH 14, 2025 ID: 000227879

Laptop Does Not Turn On with the Dell Universal Dock UD22 Connected

The following article provides information about a problem where the laptop does not turn on when it is connected to the Dell universal dock. (UD22) Some high-end laptops require more power than the UD22 can provide with the standard AC adapter. Updated MARCH 14, 2025 ID: 000226176

Dell Optimizer and MyDell Network Features Do Not Work in Windows 11 24H2

Information about the network features in Dell Optimizer & MyDell no longer working under Windows 11 24H2 when location services are disabled. Updated MARCH 14, 2025 ID: 000225844

Ubuntu 22.04 Cheese Application Preview Screen Stops Responding, is Not Smooth, or an Error Appears While Playing Recorded Video

Information about the Ubuntu Cheese application having issues while in use. Updated MARCH 14, 2025 ID: 000225566

Unable to Complete Initial Activation for Office 2021 or 365 Preinstalled on a Dell Computer

This article provides information about how to successfully complete initial activation for your Office 2021 or 365. Updated MARCH 14, 2025 ID: 000224996

Intune Fails to Deploy Dell Optimizer Version 4.2.2 When Downloaded from the Microsoft Store

Information about Intune not deploying Dell Optimizer version 4.2.2 if it is downloaded from the Microsoft Store. Updated MARCH 13, 2025 ID: 000224821

Power Delivery Capabilities of USB-C Ports on Latitude and Precision Laptops

This article discusses the power delivery capabilities of the USB-C Ports on Latitudes and Precision laptops. Updated MARCH 13, 2025 ID: 000224141

LAN Connection Not Detected in Ubuntu 22.04 After Rebooting While Attached to Dell Dock

Resolve LAN connection issues in Ubuntu 22.04 after rebooting while connected to Dell Dock WD19 or WD19S. Guide to update Realtek USB LAN drivers and restore your network connection. Updated MARCH 13, 2025 ID: 000223724

Power Manager Group Policy Templates Stop Working After Updating Power Manager Application

This article discusses that the Group Policy Templates stop working after updating Dell Power Manager application to v3.14 or later. Updated MARCH 13, 2025 ID: 000220114

BIOS Update Through Windows Update Fails on Computers with a Discrete Graphics Processing Unit (GPU)

This article gives information about a scenario where a Dell BIOS update fails when done through Windows Update. Updated MARCH 13, 2025 ID: 000216539

How to Pair Dell Bluetooth Devices in Windows 11 and Windows 10

Learn how to add (pair) Bluetooth devices in Windows 11 and Windows 10. Get step-by-step instructions to connect Bluetooth devices such as keyboards, mice, speakers, and headsets, and how to troubleshoot pairing issues. Updated MARCH 13, 2025 ID: 000136692

Damaged USB Type-C Cable Causes Laptops to Not Charge and No Video with Monitors

This article provides information about how to properly connect USB Type-C cables into laptops and monitors to avoid damaging the cables. Updated MARCH 13, 2025 ID: 000216384

Windows Update KB5025885 Prevents Reinstallation of Microsoft Windows

This article describes the impact of KB5025885 on Windows Updates after May 09, 2023 that may prevent the booting of Microsoft Windows. Potential workarounds are also provided. Updated MARCH 13, 2025 ID: 000213253

Alienware Headset Functions Affected by the Connection Type in Use

The following article provides information about how the 3.5mm audio connection type affects the Alienware headset functions. Updated MARCH 13, 2025 ID: 000213219

Notebook with Discrete Graphics May Behave Unpredictably when Connected to Dock or Monitor

This article provides information about laptops with discrete graphics cards and using the correct AC adapter for the docking solution and monitor type. Updated MARCH 13, 2025 ID: 000212410

Certain Alienware Accessories are Not Detected in Alienware Command Center v6.0 or later

Information about Alienware Command Center (AWCC) not detecting certain Alienware mouses, keyboards, and headsets are crucial for troubleshooting and resolving connectivity issues. Updated MARCH 13, 2025 ID: 000209740

Latitude Laptops Running Windows 11 (24H2) Have Windows Hello Problems

The following article provides information about a problem using Windows Hello to log in to your Latitude laptop running Windows 11 (24H2). Face recognition, fingerprint, or Personal Identification Number (PIN) fail to work. However, you can log in using your account password. Updated MARCH 13, 2025 ID: 000228240

How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer

This article provides information about how to identify and troubleshoot blue screen or stop errors on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors. Updated MARCH 13, 2025 ID: 000123379

Dell BIOS and UEFI Update Download and Installation Guide

Information about how to download and install the latest BIOS or UEFI updates on a Dell computer. This guide covers accessing BIOS or UEFI, updating using USB or Windows, and recovering corrupt BIOS or UEFI on Dell computers. Updated MARCH 13, 2025 ID: 000124211

Dell Display Pixel Guidelines

This article provides information about Dell's display resolution guidelines for LCD panels of Dell monitors and laptops. Learn what a dot or pixel is, what the Premium Panel Exchange is, how to identify a bright or dead pixel on the LCD panel and more. Updated MARCH 13, 2025 ID: 000126004

Swollen Battery Information and Guidance

Lithium-ion Polymer batteries are housed in a flexible multi-layer pouch, which may sometimes swell for a variety of reasons. Updated MARCH 13, 2025 ID: 000128491

How to Upgrade or Install System Memory or RAM in a Dell Computer

This article provides information about upgrading or installing the system memory or RAM on a Dell computer. Identifying the correct memory type, the number of modules that are supported on a computer, and the maximum memory that is supported is important to understand before purchasing or upgrading the memory on a computer. Updated MARCH 13, 2025 ID: 000129299

How to Download and Install Bluetooth Driver for Windows 11 and Windows 10

Learn how to download and install Bluetooth drivers for Windows 11 and Windows 10. Resolve any Bluetooth driver errors and ensure reliable Bluetooth connectivity on your device. Updated MARCH 13, 2025 ID: 000132386

How to Perform a Hard Reset on a Computer Easily and Effectively

A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem. Updated MARCH 13, 2025 ID: 000139016

Booting to the Advanced Startup Options Menu in Windows 11, and Windows 10

The following article provides information about how to boot to the Windows 11, or Windows 10 advanced startup options menu on your Dell computer. Updated MARCH 13, 2025 ID: 000147155

How to Download and Install Dell Drivers and Firmware

This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on. Updated MARCH 13, 2025 ID: 000183911

Troubleshoot and Fix Running Slow personal computer Issues on Your Computers

Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency. Updated MARCH 11, 2025 ID: 000178928

Dell Splash Screen Displays a Secured with Dell SafeBIOS Message

The following article provides information about a message that appears on the splash screen of your Dell Latitude or Precision laptop. The message states: Secured with SafeBIOS Updated MARCH 11, 2025 ID: 000210253

Log Collector Example Script

This article provides an example log collector script for the Windows operating system. Updated MARCH 10, 2025 ID: 000203831

How To Enable or Disable Hardware Virtualization on Dell Systems

This article describes how to enable or disable Hardware Virtualization on Dell systems. Updated MARCH 10, 2025 ID: 000195978

How to Restore the BIOS or UEFI (System Setup) to Factory Defaults on a Dell Computer

Learn how to reset the BIOS or UEFI to factory default settings on a Dell laptop. Follow step-by-step instructions for UEFI BIOS utility factory reset, resetting BIOS without display, and restoring BIOS in Windows 10 and Windows 11. Updated MARCH 10, 2025 ID: 000125291

How to Check the System Configuration on Your Dell Computer

This guide explains how to check your computer's components list online. This includes hardware, software, and services purchased with the computer. Updated MARCH 10, 2025 ID: 000125283

How to Create and Use the Dell Recovery and Restore USB drive

Learn how to create a Dell Recovery and Restore USB drive, and how to use the drive to restore the operating system on a nonworking device. Updated MARCH 10, 2025 ID: 000125230

How to Stop Computer and Laptop Overheating and Shut Down Issues

Is your personal computer overheating or your laptop running hot and shutting down? Learn the causes of laptop overheating, how to prevent an overheating laptop, and steps to fix a computer that overheated and shut down. Updated MARCH 10, 2025 ID: 000130867

How to Perform a BIOS or CMOS Reset and Clear the NVRAM on Dell Computers

The following article provides information about resetting the Basic Input/Output System (BIOS) for your Dell computer. This includes methods for resetting the Complementary metal-oxide-semiconductor (CMOS), the motherboard BIOS, and the BIOS without a display. This guide helps to restore your BIOS to default settings and clear the nonvolatile random access memory (NVRAM) on your Dell computer. Updated MARCH 10, 2025 ID: 000124377

How to Run the LCD Built-in Self-Test on a Dell Laptop

This article provides information about how to run the LCD built-in self-test (BIST) diagnostics on a Dell laptop. The LCD built-in self-test (BIST) diagnostic helps analyze and identify if the screen abnormality on a Dell laptop is inherent to the LCD screen. Updated MARCH 10, 2025 ID: 000134936

Install Ubuntu Operating System on USB Drive for Troubleshooting

Know how to install Ubuntu on a USB drive to troubleshoot system issues. Follow step-by-step instructions to create a bootable USB and run Ubuntu without affecting your installed Operating System. Updated MARCH 07, 2025 ID: 000119771

FAQs about Microsoft 365 on a Dell Computer

This guide is a series of questions commonly asked about the Microsoft 365. (Formerly Office 365.) If your answer is not found here, use the website links at the bottom of the page. Updated MARCH 07, 2025 ID: 000178855

Disabling or Enabling the Touchpad on a Dell Laptop

Follow the instructions on how to turn the laptop touchpad (laptop mouse, trackpad, mousepad) off and on. Updated MARCH 07, 2025 ID: 000124374

How to Troubleshoot Fan Issues

This article provides information about how to troubleshoot and fix issues if the computer fan is not working, the fan noise is loud, the fan is spinning slowly, and so on. Updated MARCH 07, 2025 ID: 000179087

How to Reset or Clear the BIOS Password

See the information about how to reset or clear the passwords in the BIOS or UEFI (also called System Setup) of a Dell desktop, laptop, or all-in-one computer. Find information about how to recover a forgotten or lost BIOS password. Updated MARCH 07, 2025 ID: 000131024

How to Connect Speakers or Headphones to Your Dell Computer

How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers. Updated MARCH 07, 2025 ID: 000125795

Flashing the BIOS from the F12 One-Time Boot Menu

Learn how to update the BIOS on your computer using the BIOS executable file that is copied to a USB drive from the One Time Boot menu. Updated MARCH 07, 2025 ID: 000128928

How to Troubleshoot a USB Port When it is Not Working

This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions to fix USB issues if a USB port is not working. Updated MARCH 07, 2025 ID: 000132048

BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key

To help with locating previously stored BitLocker recovery keys, this article describes the different storage options that each Windows operating system supports. Updated MARCH 07, 2025 ID: 000124361

Computer Restarts or Shuts Down Intermittently, Locks Up, Stops Responding or an Error Occurs.

This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. Updated MARCH 07, 2025 ID: 000132224

The Battery is Draining Quicker than Expected on a Dell Laptop

This article provides detailed information about various reasons why your laptop battery might drain faster than expected. It covers potential causes and helps you to optimize your laptop’s battery life and improve its overall performance. Updated MARCH 06, 2025 ID: 000143524

How to Identify AI-Enabled Windows Computers

This article covers frequently asked questions regarding Dell AI-Enabled Windows computers. It covers the most frequently asked questions (FAQs). Updated MARCH 05, 2025 ID: 000223944

How to Select and Change Audio Output Device in Windows 10

Learn how to change the audio output device in Windows 10 on your Dell computer. Follow simple steps to select external speakers or headphones for better sound control. Updated MARCH 05, 2025 ID: 000189443

No Audio in Conference Calls Speaker after Updating Certain Audio Drivers

The following article provides information about resolving an no audio issue in Teams. This occurs after you update to the latest audio driver. The Realtek audio driver stops the audio from working in conference calls. Updated MARCH 05, 2025 ID: 000270352

Troubleshooting Internet Connectivity Issues on Your Dell Computer

Learn how to resolve common Internet connection issues on your Dell computer that matches the operating system. Updated MARCH 04, 2025 ID: 000124368

Windows 11 Wireless Networking Usage and Troubleshooting Guide for the Home

Explore this article to troubleshoot wireless networking for your home network on Windows 11. Also, for help with setting up, connecting, sharing files, photos, music, and troubleshooting your wireless network see the appropriate section. Updated MARCH 04, 2025 ID: 000192048

Troubleshoot Audio Recording Issues or Sound Recording Problems

Is your sound recorder not capturing sound? Learn how to fix microphone issues, troubleshoot laptop microphones, and resolve screen recording with no audio problems. Updated MARCH 04, 2025 ID: 000179430

Replacement Hardware Bound to Windows Autopilot

The following article shows you how to fix Window Autopilot Domain issues after replacing parts or receiving a computer replacement. This applies to computers that run Windows 10 and Windows 11. Updated MARCH 02, 2025 ID: 000132036

Dell Laptop Camera Not Working with the On-Screen Error: We can’t find your camera

The following article provides information about the Windows Camera application error message (We can’t find your camera) with error code 0xA00F429F or 0xA00F4244. A warning icon against a device driver is seen in Device Manager and affects select Dell laptops that use a Mobile Industry Processor Interface (MIPI) camera. Updated FEBRUARY 28, 2025 ID: 000248760

OLED Brightness Fixed on Precision and XPS Laptops after Installing Linux

The following article provides information about a problem with adjusting the brightness on Organic Light-Emitting Diode (OLED) screens. These are screens that ship with Dell Precision and XPS laptops once the operating system has changed to Ubuntu or another Linux-based Operating System. Updated FEBRUARY 28, 2025 ID: 000129708

Troubleshooting Wireless Networking Issues

This article provides helpful information and links for basic wireless network troubleshooting. More specifically, this article focuses on 802.11a, b, g, n, or ac networks. This article does not cover Mobile Broadband (cellular-based wireless) or Bluetooth (also known as WPAN). Updated FEBRUARY 27, 2025 ID: 000127788

The Wired Network Adapter Still Cannot Connect

Follow the steps when the wired adapter did not connect. Updated FEBRUARY 27, 2025 ID: 000128276

CyberLink Media Suite DVD Installation is Slow

The installation of CyberLink Media Suite from a DVD using a Dell External USB Slim DVD +/- RW Optical Drive DW316 takes a long time or fails. Updated FEBRUARY 27, 2025 ID: 000289867

Dell Wireless Headset WL3024 or WL7024 Not Detected in Dell Peripheral Manager When Using Bluetooth Connection

This article provides information about the Dell Wireless Headset WL3024 or WL7024 behavior with Dell Peripheral Manager. Updated FEBRUARY 27, 2025 ID: 000219052

How to Troubleshoot Dell Laptop Battery Issues

This article provides information about how to troubleshoot and resolve battery-related issues on a Dell laptop. Find information about how to use, maintain, and troubleshoot a battery-related issue on a Dell laptop. Updated FEBRUARY 26, 2025 ID: 000123069

DSA-2024-282: Security Update for Dell Client Platform for an OpenSSL Vulnerability

Dell Client Platform remediation is available for an OpenSSL vulnerability that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 25, 2025 ID: 000226216

DSA-2025-005: Security Update for Dell Client Platform for Intel Platform Update - February 2025.1 Advisories

Dell Client Platform remediation is available for multiple vulnerabilities addressed in Intel Platform Update - February 2025.1 advisories that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 25, 2025 ID: 000239036

Touch Screen Not Working on Dell Laptops, All-In-One desktops, and Monitors

Learn how to troubleshoot touch screen issues on Dell laptops, All-In-One desktops, and monitors. Follow step-by-step solutions for unresponsive, inaccurate, or intermittent touch functionality. Updated FEBRUARY 25, 2025 ID: 000132121

Troubleshoot Multiple Monitor Issues and Fix External Monitor Connection Issues

Troubleshoot multiple monitor issues and fix common external monitor connection issues. Find steps to resolve display issues when using multiple monitors in Windows. Updated FEBRUARY 24, 2025 ID: 000132851

Bulk Ownership Transfer

See the step-by-step instructions on how to download and fill out the Bulk Ownership Transfer form. Updated FEBRUARY 24, 2025 ID: 000212140

Windows 10: Unable to Add or Use the Hello PIN Sign-In Option

Troubleshoot Windows Hello PIN issues on Windows 10. Learn how to change, reset, or set up your Microsoft PIN to resolve sign-in problems and resolve error messages. Updated FEBRUARY 24, 2025 ID: 000143725

How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer

How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options. Updated FEBRUARY 21, 2025 ID: 000181163

How to Automatically Download and Install Drivers on a Dell Computer

This article provides information about how to scan your Dell computer for driver updates, and automatically download and install the latest drivers. Updated FEBRUARY 21, 2025 ID: 000133088

How to Run a Diagnostic Test Using SupportAssist

This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer. Updated FEBRUARY 21, 2025 ID: 000198182

How to Install Dell Drivers in the Correct Order

This article provides information about how to download and install the device drivers in the correct order on a Dell desktop or laptop. Updated FEBRUARY 21, 2025 ID: 000132394

How to Run a Dell Online Diagnostic Test

This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website. Updated FEBRUARY 21, 2025 ID: 000181161

How to Get the PPID Number of the Motherboard on a Dell Computer

This article provides information about how to find the Piece Part Identification (PPID) number of the motherboard. Getting the motherboard serial number on a Dell Computer without physically removing any parts. Updated FEBRUARY 20, 2025 ID: 000125347

How to Troubleshoot CD, DVD or Blu-Ray Drive Problems

This article helps you identify the type of optical drive or optical disk issue based on the symptoms and provide links to helpful troubleshooting resources. Updated FEBRUARY 20, 2025 ID: 000126039

Resetting the BIOS to Default Configuration on a System May Not Match the BIOS Settings Configured from the Factory

This article provides the information about resetting the BIOS default configuration on a system not matching the BIOS settings that are configured from the factory. Updated FEBRUARY 20, 2025 ID: 000129861

A Guide to Identifying the Source of an Abnormal Noise on a Dell Computer

This is a troubleshooting guide that helps to identify abnormal noises on your Dell computer. It takes you through where the noise is, what type of noise it is and how to proceed once it has been identified. Updated FEBRUARY 20, 2025 ID: 000137253

Contact Dell Support to Reset a Lost BIOS Password

Lost your Dell BIOS password? Learn how to get support for resetting BIOS System, Administrator, or hard drive passwords. Follow our guidelines to regain secure access to your Dell computer. Updated FEBRUARY 19, 2025 ID: 000140298

DSA-2025-020: Security Update for Dell Client Platform BIOS for Multiple OpenSSL Vulnerabilities

Dell Client Platform BIOS remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 19, 2025 ID: 000250484

Security Support Policy for Dell Display Manager and Dell Peripheral Manager

This policy provides details on the Dell Technologies Security Support Policy for the following Dell Technologies products: Dell Display Manager, Dell Peripheral Manager. Updated FEBRUARY 19, 2025 ID: 000128900

How to Optimize Battery Runtime and Enhance Battery Lifespan on Dell Client Laptops Running Gen 11 to 14 Intel Core Processors

The following article provides information about optimizing the runtime (Hours) and lifespan (Years) on Latitude laptops and Precision Mobile Workstations (MWS). This is recommended where the laptop is configured with 11th, 12th, 13th, and 14th generation of Intel Core Processors. Updated FEBRUARY 19, 2025 ID: 000215958

4K Graphics Issues Seen with Precision Xeon Mobile Workstations Connected Through the WD19TB and WD19TBS Dock

The following article provides information about resolving a 4K video issue on Dell Precision Mobile laptops. This only occurs on laptops that shipped with the Intel Xeon CPU and are connected through a Dell Thunderbolt docking station. Updated FEBRUARY 19, 2025 ID: 000181388

How to Print Screen in Windows Using the Print Screen Key

How to use the Print Screen key in Microsoft Windows 11 and Windows 10 to capture screenshots and use the Snipping Tool. Updated FEBRUARY 18, 2025 ID: 000147539

Frequently Asked Questions Regarding NVMe Solid-State Drives (SSDs)

This article provides information about "New Technology (NVMe, Skylake chipset, and so forth…)" and their interaction during Windows installation on computers with the Intel Skylake Chipset. Updated FEBRUARY 17, 2025 ID: 000143245

DSA-2025-021: Security Update for Dell Client Platform BIOS for a Weak Authentication Vulnerability

Dell Client Platform BIOS remediation is available for a Weak Authentication Vulnerability that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 17, 2025 ID: 000258429

A Basic Guide to Identifying the Main Parts of a Laptop

The following article provides a visual guide to each of the major components that you find in most laptops. Updated FEBRUARY 17, 2025 ID: 000139511

Step-by-Step Guide to Convert from MBR to GPT

How to convert a disk to GPT format using a Windows installation DVD or USB, Windows Disk Management or MBR2GPT.exe. Updated FEBRUARY 17, 2025 ID: 000137854

Dell Systems Supporting HBR3 Specifications

The following article provides information about the Dell system models and configurations support HBR3 (High Bit Rate 3). Updated FEBRUARY 17, 2025 ID: 000183937

Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)

See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column. Updated FEBRUARY 14, 2025 ID: 000181167

DSA-2024-368: Security Update for Dell Client Platform for Intel Graphics Software Advisory

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Software that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 14, 2025 ID: 000227992

How to Start Windows in Safe Mode with Networking

Learn how to boot into Safe Mode with Networking in Windows 10 and 11. Use Safe Mode to troubleshoot system issues, access the Internet, and fix startup problems on your computer. Updated FEBRUARY 13, 2025 ID: 000148239

System Temperature on a Dell Inspiron, XPS, Vostro, Latitude, and Precision Laptop is High When Using CPU Intensive Applications

The system temperature of Dell Inspiron, XPS, Vostro, Latitude or Precision laptops may appear to be high when using CPU intensive applications. Updated FEBRUARY 13, 2025 ID: 000133195

Troubleshoot Dell Laptop Overheating Issues

This article provides basic troubleshooting steps to identify and resolve heat issues with your Dell laptop. Updated FEBRUARY 13, 2025 ID: 000133111

How to Run BIOS Verification Using Dell Trusted Device

Learn how to run BIOS verification using Dell Trusted Device on your computer. Learn how to interpret the results of Dell Trusted Device BIOS verification. Updated FEBRUARY 13, 2025 ID: 000130811

How to Use and Fix Precision Touchpad Issues in Windows

Learn how to troubleshoot Precision Touchpad problems in Windows. Fix cursor movement issues, adjust sensitivity, update drivers, and enable or disable touchpad settings. Updated FEBRUARY 12, 2025 ID: 000175506

DSA-2025-006: Security Update for Dell Client Platform for Intel PROSet/Wireless Wi-Fi and Killer Wi-Fi Software Advisory

Dell Client Platform remediation is available for multiple vulnerabilities in Intel PROSet/Wireless Wi-Fi and Killer Wi-Fi software that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 11, 2025 ID: 000239038

How to Generate a Battery Report Using the POWERCFG Command

Information about using the Windows POWERCFG command to create a Battery Report to help troubleshoot possible battery issues. Updated FEBRUARY 11, 2025 ID: 000130117

How To Resolve the 'There are currently no power options available' Error

The following guide provides information about resolving a Windows operating system on-screen error. You see the power error: 'There are currently no power options available.' Updated FEBRUARY 11, 2025 ID: 000215524

DSA-2025-003: Security Update for Dell Client Platform for Intel Chipset Software Installation Utility Advisory

Dell Client Platform remediation is available for a vulnerability in Intel Chipset Software Installation Utility that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 11, 2025 ID: 000236855

Troubleshooting Incomplete Shutdowns in Windows 10

Discover steps to resolve Windows 10 shutdown issues with our guide. Learn about the Fast Startup feature, full shutdown methods, and command-line solutions. Ensure your system shuts down completely for optimal performance. Updated FEBRUARY 11, 2025 ID: 000124687

Damaged Type-C Connector on Dell Laptops and Docks and How to Prevent It

The following article provides information about the proper way to insert and remove the USB Type-C connector on Dell laptops and devices. (For example: Docking Stations and Monitors.) Updated FEBRUARY 11, 2025 ID: 000198334

How to Troubleshoot a RAID Hard Drive Problems on a Dell Computer

This article provides information about how to identify and resolve issues with RAID on a Dell computer. Updated FEBRUARY 11, 2025 ID: 000137791

What is DisplayPort: Origins, Features, and Benefits

Explore the evolution of DisplayPort technology. Learn about its origins, features, and benefits. Discover how DisplayPort compares to other interfaces. Updated FEBRUARY 11, 2025 ID: 000134877

How to Write Special Characters and Symbols in Windows

Learn about ways to type special characters and symbols in Windows, including using keyboard shortcuts and alt codes using the Character Map. Updated FEBRUARY 10, 2025 ID: 000175486

What Are PCIe SSDs and How to Use Them As a Boot Drive for a Dell Computer

This article is a guide to the various types of solid state drive (SSD) that fit in the PCIe connector on your motherboard. This guide also explains what is involved in using such a drive as your main boot driver on a Dell computer. Updated FEBRUARY 09, 2025 ID: 000132410

A Guide to the External Ports and Connectors on a Dell Computer

This article details the types of ports and connectors that you can find on a computer. Computers that Dell is shipping or has shipped in the last 10 years. We also provide a guide to the older color code convention for ports and connectors. Updated FEBRUARY 09, 2025 ID: 000132029

Dell SupportAssist for PCs and Tablets Installation Issue

Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide. Updated FEBRUARY 09, 2025 ID: 000131491

How to Unlock BitLocker When It Stops Accepting Recovery Keys

This article contains information regarding a workaround to unlock BitLocker when it stops accepting key inputs to unlock. Updated FEBRUARY 09, 2025 ID: 000130549

How RAM Speed Affect the Performance of a Computer

Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency. Updated FEBRUARY 09, 2025 ID: 000129805

Automatic BitLocker Device Encryption for Dell Computers

BitLocker encryption provides robust security for Dell computers. Learn about necessary requirements, vital hardware specs, and key management steps for effective Windows security. Updated FEBRUARY 08, 2025 ID: 000124701

How to Set up Multiple Monitors in Microsoft Windows 11 and Windows 10

Learn how to setup dual or multiple monitors in Microsoft Windows and troubleshoot dual or multiple monitor issues. Learn how to connect your computer to a TV or a Dell wireless monitor. Updated FEBRUARY 08, 2025 ID: 000024883

An image Appears Stretched, Distorted, or Shrunken on My Laptop Screen

Investigate the possible causes of the video issue experienced on your Dell personal computer LCD. Updated FEBRUARY 07, 2025 ID: 000134729

DSA-2025-007: Security Update for Dell Digital Delivery for a Buffer Overflow Vulnerability

Dell Digital Delivery remediation is available for a Buffer Overflow Vulnerability that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 07, 2025 ID: 000244449

Network Controller (network adapter) Troubleshooting and Usage

This article provides links to information regarding the use and troubleshooting of the network controller (network adapter) in your computer. Updated FEBRUARY 07, 2025 ID: 000131723

Microphone Muted or Media Playback Paused on the Dell WL7024

This article provides information about headset mute issue, and playback pause issue occur on the Dell Wireless Headset WL7024. Updated FEBRUARY 07, 2025 ID: 000223535

How to get Support for ICPS and ICM on a Dell Computer

The following article provides information about the Intel Connectivity Performance Suite (ICPS) and Intel Connectivity Manager (ICM) applications. Dell now includes these applications on your computer pre-installed at the factory. Updated FEBRUARY 07, 2025 ID: 000275594

How to Use and Troubleshoot Non-Dell Branded Printers

This article provides general troubleshooting steps and links to information for your Non-Dell branded printer. Updated FEBRUARY 06, 2025 ID: 000129397

Steps for Fixing Windows Computers that Do Not Wake Up or Resume from Suspend or Hibernate Mode but Will Power On

The following article contains information about multiple troubleshooting steps to fix sleep, suspend, and hibernate issues on Windows computers that turn on. Updated FEBRUARY 06, 2025 ID: 000129781

How to Boot into Safe Mode in Windows 11 or Windows 10

This article provides step-by-step instructions on how to boot into safe mode in Windows 11 or Windows 10. Updated FEBRUARY 06, 2025 ID: 000124344

Where Can I Download Drivers and Dell Installed Software for My Dell Computer

This article describes the various download locations for drivers, software on the Dell Support website, and their purpose. Updated FEBRUARY 06, 2025 ID: 000131797

How to Create Windows Recovery Media and USB Recovery Disk for Your Dell Computer

Create a Windows 10 recovery media for your Dell computer. This guide covers using a Windows recovery disk or USB to restore Windows if there are system issues. Essential for reinstallation and troubleshooting on Dell PCs Updated FEBRUARY 06, 2025 ID: 000177164

What is the USB PowerShare Feature on Dell Laptops

This article describes the PowerShare (Power Share) feature on Dell laptops that allows you to charge USB devices when the laptop is on battery power. (For example: Cellular phones, CD players, DVD players, MP3 players, and so on.) Updated FEBRUARY 06, 2025 ID: 000156341

Dell Client Command Suite

The Dell Command Suite is the name of our industry-leading Client Systems Management tools. Updated FEBRUARY 05, 2025 ID: 000126750

BIOS Event Logs and Diagnostic Logging on Dell Laptops

This article provides information about the event logs stored in the BIOS on Dell Laptops. Updated FEBRUARY 05, 2025 ID: 000125003

How to Start or Stop Windows Services for Troubleshooting

Learn how to open Services in Windows and manage them for troubleshooting. Explore methods to start or stop Windows Services, force stop Services using the command line, and control Services. Updated FEBRUARY 05, 2025 ID: 000126393

Create or Modify Hard Drive Partitions in Windows 11 and Windows 10

Create and manage disk partitions in Windows 11 and 10. Use Disk Partition Manager to create simple partitions, use unpartitioned space, and organize drives. Updated FEBRUARY 05, 2025 ID: 000143677

General Maintenance Guidelines For a Dell Computer

This article provides information about general maintenance guidelines for a Dell computer. Updated FEBRUARY 05, 2025 ID: 000124077

How to Get Support for Dell Digital Delivery

This article covers how to obtain support for Dell Digital Delivery products sold directly through Dell. Updated FEBRUARY 04, 2025 ID: 000123251

Windows 10 Upgrade from Windows 7 and 8.1 Using Different Methods

Upgrade your Dell computer or tablet to Windows 10. Learn how to upgrade Windows 7 to Windows 10, handle river updates, common issues, and essential steps for a smooth upgrade process. Updated FEBRUARY 04, 2025 ID: 000130221

How to Access the UEFI and BIOS Firmware Setup Screens with Microsoft Windows 10 and 11

The following article provides information about accessing the Unified Extensible Firmware Interface (UEFI) or BIOS with Microsoft Windows 10 or 11 on a Dell computer. Updated FEBRUARY 04, 2025 ID: 000126121

Dell computers tested for update to Windows 11

This article lists Dell computers that have previously been tested for upgrade from Windows 10 to Windows 11, and to update from Windows 11 to Windows 11 2022 Update (build 22H2). Beginning with Windows 11 Build 23H2, Dell will not provide a list of update testing between versions of Windows 11. However, Dell will continue to support the factory installed operating system and updates provided by Microsoft through Windows Update. Updated FEBRUARY 03, 2025 ID: 000187485

How to Find and Activate Microsoft Office 2019, 2021, 2024 or 365 on Your Dell Computer

Learn how to activate Microsoft Office 2019, 2021, 2024, or 365 on your Dell computer. Follow our instructions for activation, system requirements, and troubleshooting tips for smooth setup. Updated FEBRUARY 03, 2025 ID: 000175225

Create Bootable USB for Windows using Dell Diagnostic Deployment Package

How to create a bootable USB flash drive for BIOS updates, OS installations, and non-booting computers using the Dell Diagnostic Deployment Package (DDDP). Updated FEBRUARY 03, 2025 ID: 000145519

Factory Reset, Restore, or Reinstall Microsoft Windows on a Dell computer

See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer. Updated FEBRUARY 03, 2025 ID: 000124379

Shut down, Sleep, Hibernate, or Change the Power Plan in Windows 11 and Windows 10

Learn how to shut down, use sleep and hibernate modes, edit power plans, and prevent your Windows 11 or Windows 10 computer from turning on during hibernation. Follow the steps to optimize power settings. Updated JANUARY 30, 2025 ID: 000132056

How to Run System File Checker in Windows

How to use the System File Checker (SFC) command "sfc /scannow" to scan and repair system files in Windows. System File Checker (SFC) helps repair corrupt files that cause boot-related issues. Updated JANUARY 30, 2025 ID: 000126064

Short Battery Life for the Alienware AW720H Headset

This article provides information about the Alienware AW720H headset battery life is less than expected. Updated JANUARY 30, 2025 ID: 000222485

Identifying High Temperature, Heat, Thermal Concerns, Fan Noise on Dell Laptops

Identify if you have any valid concerns about the thermal and fan speed levels on your Dell laptop. Updated JANUARY 30, 2025 ID: 000130447

Platform Configuration Register 7 Binding Not Possible Message When Used with TPM and BitLocker

Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker. Updated JANUARY 30, 2025 ID: 000203995

General Information about Hard Drive and BIOS Passwords for Dell Computers

About hard drive (HDD) and BIOS passwords on Dell computers. Discover setup instructions, troubleshooting tips, and how to handle password issues. Updated JANUARY 29, 2025 ID: 000132226

Microphone Not Working Due to Privacy Settings in Windows 11 or Windows 10

This article provides information about microphone issues. Updated JANUARY 28, 2025 ID: 000133024

How to Run Windows Startup Repair on a Dell computer

This article provides instructions on how to run Windows Startup Repair in Windows 11 and Windows 10. Startup Repair is a Microsoft Windows feature that can fix problems with files that are required to boot the operating system. Updated JANUARY 28, 2025 ID: 000123362

Audio Driver Issue After Windows 10 Update KB4343909

This article contains information about how to fix audio driver issues after installing Windows 10 Update KB4343909. Updated JANUARY 27, 2025 ID: 000123786

How to Troubleshoot No Sound on a Computer or Fix Computer Audio Problems

How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices. Updated JANUARY 27, 2025 ID: 000179019

How to Use System Restore in Microsoft Windows

This article provides information about System Restore in Microsoft Windows. Learn how to create a restore point and how to restore the system files and settings in Microsoft Windows. Find step-by-step instructions to recover the computer using the System Restore feature in Microsoft Windows. Updated JANUARY 27, 2025 ID: 000148025

Troubleshooting Ports on your Dell Laptop or Desktop Computer

The following article takes you through identifying and troubleshooting the ports and connectors on a Dell laptop or desktop computer. Updated JANUARY 24, 2025 ID: 000136835

How to fix an Invalid Partition Table error on a system with a solid state drive (SSD)

This page explains how to fix an Invalid Partition Table error on a system with an SSD. Updated JANUARY 24, 2025 ID: 000132051

DSA-2024-437: Security Update for Dell Client Platform for Multiple Realtek SD Card Driver Vulnerabilities

Dell Client Platform remediation is available for multiple Realtek SD Card Driver vulnerabilities that could be exploited by malicious users to compromise the affected system. Updated JANUARY 24, 2025 ID: 000243310

How to Download and Install Adobe Products Sold at Dell

Discover the step-by-step instructions for installing Adobe software on your Dell computer in our comprehensive guide, ensuring a smooth installation process. Updated JANUARY 24, 2025 ID: 000177712

How to Remove, Recover or Reset Microsoft Local Account Password for Windows 10

Understand how to remove the password from Windows 10. Learn how to disable login passwords, manage account security, and simplify access to your laptop or Personal Computer. Updated JANUARY 23, 2025 ID: 000132604

How to Get Rid of a Virus and other Malware from Windows computers

Effective methods for how to remove malicious malware from your personal computer and how to delete malware from your computer. Ensure your Windows system is secure with the latest tools and tips. Updated JANUARY 23, 2025 ID: 000124387

Troubleshooting Optical Drive Recognition Issues in Windows

Learn how to diagnose and fix CD, DVD, or Blu-Ray drive recognition problems in Windows 11 and Windows 10 on Dell Desktop or Laptop computers. Updated JANUARY 23, 2025 ID: 000134006

How to Create Windows Installation Media for Windows 11 and Windows 10 using the Media Creation Tool

Create Windows installation media for Windows 11 and 10 with Media Creation Tool. Choose your media type (USB or DVD) and follow easy steps for OS upgrades or reinstalls. Updated JANUARY 23, 2025 ID: 000132439

How to Change the Video Settings or Improve Text in Windows 11 and Windows 10

Learn how to change the display or video settings in Microsoft Windows 11 and Windows 10 on your Dell computer. Find information about how to change the screen resolution, refresh rate and size of fonts, icons and improve text. Updated JANUARY 23, 2025 ID: 000129416

Troubleshooting Sleep and Hibernation Issues on a Dell Computer Running Windows 11

This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Windows 11. Updated JANUARY 23, 2025 ID: 000192067

Bluetooth Power Save Setting Causing Connectivity Issues

This article describes a how to troubleshoot a Bluetooth device loses connection intermittently in Windows 11 and Windows 10. Updated JANUARY 22, 2025 ID: 000122996

How to Perform a Battery Calibration Cycle on a Dell Laptop

This process can help resolve problems where the laptop battery discharges quickly or the battery percentage drops suddenly (example: 20% charge to 6% in a short timeframe). Updated JANUARY 17, 2025 ID: 000205559

Which Wireless Networking Adapter is Installed in Your Dell Computer

Find step-by-step instructions on how to identify the wireless network adapter that is installed in your computer in Windows. Updated JANUARY 17, 2025 ID: 000129554

DSA-2024-296: Security Update for Dell Client Platform for an NVIDIA® GPU Display Driver Vulnerability

Dell Client Platform remediation is available for an NVIDIA® GPU Display Driver vulnerability that could be exploited by malicious users to compromise the affected systems. Updated JANUARY 17, 2025 ID: 000226443

Change Intel Advanced Wi-Fi Adapter Settings to Improve Slow Performance

Changing the advanced Wi-Fi adapter settings in Windows may help to prevent slow performance and intermittent connection. Follow the instructions for steps on how to access these settings. Updated JANUARY 17, 2025 ID: 000132395

DSA-2024-401: Security Update for Dell Client Platform for Multiple NVIDIA GPU Display Driver Vulnerabilities

DSA-2024-203: Security Update for Dell Client Platform for NVIDIA® GPU Display Driver Vulnerabilities

Dell Client Platform remediation is available for NVIDIA® GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems. Updated JANUARY 16, 2025 ID: 000224676

Dell Optimizer 6.0 Overview and Common Questions

Explore the power of Dell Optimizer - your guide to enhanced performance, AI-driven optimizations, and seamless Windows experiences. Learn more now. Updated JANUARY 16, 2025 ID: 000273253

Dell Active Pen PN5122W Support Center

The following article provides general information about the PN5122W Dell Active Pen. Updated JANUARY 15, 2025 ID: 000197317

How to Identify AC Adapter Damage on Dell Systems

This article provides information about how to identify damage to the AC adapter of Dell computers. What are the different types of damage that can occur compared to normal wear and tear? Updated JANUARY 15, 2025 ID: 000125337

How to Optimize the System Memory (RAM) on a Dell Computer

This article provides information about how to optimize the memory using the Disk Defragmenter option. Updated JANUARY 15, 2025 ID: 000123120

How to Replace a Dell Laptop Hard Drive: Step-by-Step Guide

Learn how to replace a Dell laptop hard drive. Find step-by-step instructions for installation, operating system setup, and driver installation. Updated JANUARY 15, 2025 ID: 000122450

Anti-virus Exclusions for Dell Trusted Device

Learn about the recommended file, folder, processes, and file type anti-virus exclusions for Dell Trusted Device. Updated JANUARY 14, 2025 ID: 000224151

How to Replace a Dell Warranty Part

This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools. Updated JANUARY 13, 2025 ID: 000202007

Migrate Outlook Email, Calendar, Contacts to a New Computer Using a PST File

Transfer Outlook email, calendar, and contacts to another computer using a PST file. Learn how to export Outlook items to an Outlook Data File (.pst) and import them seamlessly. Updated JANUARY 10, 2025 ID: 000138994

Picture and Video Taken by the webcam Displays a Green Picture or Black Video

The article provides information about a figure or video taken by an internal webcam that may display a green image or black video. Updated JANUARY 10, 2025 ID: 000239700

Monitor Experiences Intermittent Blanking when Connected to Dell Docking Stations

Learn what to do when monitors connected to Dell docking stations experience blanking when using an HDMI, USB Type-C, or DisplayPort output. Updated JANUARY 09, 2025 ID: 000214256

How to Connect a Laptop or Desktop Computer to a TV Wired or Wirelessly

Learn how to connect a laptop or computer to a TV using the different connection options (wired and wirelessly). See the guides on how to project, stream to a TV for seamless viewing. Updated JANUARY 08, 2025 ID: 000155875

Obtaining the Driver Pack File for Operating System Deployment to Latitude, OptiPlex and Precision Workstation Systems

This article provides information about Utilizing .exe files when deploying operating system images with Microsoft System Center Configuration Manager (SCCM). Updated JANUARY 08, 2025 ID: 000131045

How to Roll Back a Device Driver on Dell Windows Computers

Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update. Updated JANUARY 08, 2025 ID: 000148845

Installing Printer Drivers from Previous Windows Versions

Learn to install printer drivers from older Windows versions when current drivers are unavailable. Includes instructions for resolving compatibility issues for inkjet and laser printers. Updated JANUARY 08, 2025 ID: 000133495

Getting started with your Dell Linux personal computer

This page is a guide to getting started with the Linux operating system on a new Dell personal computer. Updated JANUARY 07, 2025 ID: 000131338

Windows 8(8.1) Wireless Networking Usage and Troubleshooting Guide for the Home

For help with setting up, connecting, sharing files, photos, music and troubleshooting your wireless network in Windows 8(8.1), refer to the appropriate section. Updated JANUARY 07, 2025 ID: 000129548

How to Find SSD or Hard Drive Firmware Revision and Update

How to determine the firmware version of your storage device and update it if required. Updated JANUARY 06, 2025 ID: 000175541

How to Permanently Disable Windows Defender in Windows with Group Policy Editor

Discover how to disable Windows Defender when using a third-party antivirus. Follow these steps to permanently disable Defender in Windows using the Group Policy Editor. Updated JANUARY 06, 2025 ID: 000108754

Windows 10 Media Creation Tool: Install and Upgrade Guide and Dell Support

Learn how to use Microsoft Windows 10 Media Creation Tool for Dell computers. Upgrade, create installation media, and reinstall Windows 10 step-by-step. Updated JANUARY 06, 2025 ID: 000125245

How to use Windows Push-Button Reset to reinstall Windows on a Dell Computer

Learn how to use Windows Push-Button Reset to restore your Windows operating system to factory settings. Updated JANUARY 06, 2025 ID: 000147320

How to Enable or Disable Tablet Mode and Autorotation on your Laptop in Windows 10

How to enable Tablet Mode in Windows 10 when using your 2-in-1 laptop and learn how to disable Tablet Mode if necessary. This guide also covers Autorotation on laptops, including steps for enabling and disabling Autorotation for improved functionality. Updated JANUARY 02, 2025 ID: 000132403

Repair Options for Cracked and Broken LCD Screens on Dell Laptops, Tablets, and Phones

Learn about repair options for a cracked or broken LCD screen on your Dell laptop, Venue phone, or tablet. Updated DECEMBER 30, 2024 ID: 000123759

Alienware Headset Does Not Work When Connected Using 3.5 mm Cable

This article provides information about an issue with the Dell Alienware headset when connected using a 3.5mm cable. Updated DECEMBER 23, 2024 ID: 000209764

Unable to Turn on Alienware Wireless Gaming Headset AW720H, AW725H, or AW920H Upon Arrival

This article provides information about how to turn on Alienware Wireless Gaming Headset upon arrival. Updated DECEMBER 23, 2024 ID: 000213964

Using BIOSConnect to Recover SupportAssist OS Recovery Partition

BIOSConnect helps you recover your computer's recovery partition in case of hard drive failure or corruption of the original partition. Updated DECEMBER 20, 2024 ID: 000177771

BIOS and Operating System Requirements to Met Support Secured-core Personal Computing

The article provides information about what is the BIOS option setting on your personal computer. settings in the system BIOS must be configured to support Secured-Core PC, On Intel Whiskey Lake systems with Microsoft Windows 10 version 19H1 and beyond or for Intel Comet Lake systems with Windows 10 version 20H1 and beyond perform the following steps in the operating system. Updated DECEMBER 17, 2024 ID: 000124038

Slow internet speed using Killer Ethernet adapters

The Killer Control Center software allows you to set a speed limit to your wired connection. Configuring a low value results in slower speeds when connected through a wired connection. Updated DECEMBER 13, 2024 ID: 000135709

How to Uninstall Microsoft Office 365 from Your Dell Computer

Fully uninstall Microsoft Office 365 from your Dell computer. This guide covers removal methods for Windows 11 and 10, including using Control Panel, the Easy Fix Tool, and manual uninstallation. Updated DECEMBER 12, 2024 ID: 000132032

Dell Notebook with Thunderbolt Dock Shows Message "Device Approved During Boot Not in Approved Device List"

Information about why you may see this message "Device was approved during boot but is not part of the current Approved Devices List" on the desktop menu of a Dell Notebook connected to a Thunderbolt 3 capable docking station. Updated DECEMBER 12, 2024 ID: 000132926

How to Troubleshoot AC Adapter Issues on a Dell Laptop

Learn how to troubleshoot and resolve AC adapter issues on a Dell laptop. Find information about how to use and troubleshoot AC adapter-related problems. Updated DECEMBER 09, 2024 ID: 000125125

Learn how to back up and restore files in Windows 10

Learn how to back up and restore in Windows 10 with File History. Updated DECEMBER 09, 2024 ID: 000193501

What is Windows Hello and How to Set it Up in Windows 11 and Windows 10

Windows Hello is a more personal way to sign in to your Windows 11 and Windows 10 devices with a look or a touch. You get enterprise-grade security without having to type in a password. Updated DECEMBER 09, 2024 ID: 000148929

How to Clear and Wipe a Hard Drive

Learn how to clean (erase data or wipe data) and reset your hard drive. This guide covers wiping, cleaning up your hard drives (HDD), and securely removing all data to prepare your drive for reuse or sale. Updated DECEMBER 05, 2024 ID: 000134730

How to Help Resolve SD or Memory Card Reader Not Working on Your Computer

Dell computer not reading Secure Digital (SD) cards, mini-SD cards, microSD cards, or SD USB adapters not showing up? Learn how to troubleshoot and resolve issues like undetected memory cards, read/write errors, and missing drive letters. Updated DECEMBER 04, 2024 ID: 000150063

Where can I find parts available for my Dell Computer online

Looking for Dell replacement parts or Dell laptop parts? Find Dell computer parts and spare parts online. Learn how to use the Dell support page to buy Dell parts. Updated DECEMBER 03, 2024 ID: 000136422

Resolving Computer Does Not Shut Down or Turns Itself Back on

Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue. Updated DECEMBER 03, 2024 ID: 000126172

How to remove "ghost" or non-attached monitors showing in Windows display settings

Follow these general guidelines for resolving the issue of extra, or "ghost", monitors showing in the Windows Display Settings. Updated DECEMBER 03, 2024 ID: 000108307

How to Rotate Screen Using Keystrokes on Intel Graphics

Learn how to flip the screen on a Dell laptop or rotate your personal computer screen with simple keystrokes. Fix an upside-down display and adjust your screen orientation on any Windows device. Updated NOVEMBER 23, 2024 ID: 000132039

Troubleshoot External Speakers Not Working on Personal Computer

Having trouble with external speakers not working on your Personal Computer? Learn how to fix external speaker issues in Windows, including solutions for Personal Computer speakers not working, set default output, running diagnostics, and update drivers. Updated NOVEMBER 22, 2024 ID: 000124155

Defrag Your Computer to Boost Speed with the Disk Defragmenter in Windows

Learn how to defrag your hard drive with the disk defragmenter in Windows 11 and Windows 10. Improve performance by reducing fragmentation and speeding up your personal computer. Updated NOVEMBER 22, 2024 ID: 000177397

How to Calibrate the Touchscreen in Windows 11 and Windows 10

How to calibrate a touch screen with this guide. Follow our instructions for Dell touch screen calibration, adjusting touch sensitivity, and configuring Windows touch screen settings to ensure accurate performance. Updated NOVEMBER 22, 2024 ID: 000123813

How to Wake a Computer or Monitor From Sleep, Standby, Suspend or Hibernate

How to wake up your computer from sleep mode, troubleshoot monitor standby issues, and resolve why your monitor keeps going to sleep in Windows 10 and 11. Updated NOVEMBER 21, 2024 ID: 000130380

How to Enable Boot from CD or DVD Option with UEFI Boot Mode Enabled

Learn how to enable boot from CD or DVD option in the Unified Extensible Firmware Interface (UEFI) BIOS with UEFI boot mode enabled. Updated NOVEMBER 21, 2024 ID: 000124391

Dell Thunderbolt Docks Report Reduced Connectivity Error Message on Boot

The following article provides information about an error message seen on startup. This happens when connecting a Dell Thunderbolt docking station to a USB type-C port that does not support Thunderbolt 3 protocols. (Such as the WD19TB, WD19TBS, or WD22TB4 dock.) Updated NOVEMBER 21, 2024 ID: 000135678

How to Replace a Coin-Cell Battery on Your Dell Laptop

For help with replacing the CMOS (coin-cell) battery on your Dell laptop, see the documentation of your computer. Updated NOVEMBER 21, 2024 ID: 000135178

Dell Business Client Update Catalog

The Dell Business Client Update Catalog automates the patch process of system updates for Dell Business Client systems in Microsoft Configuration Manager. Updated NOVEMBER 21, 2024 ID: 000133115

Removing the Test Mode Watermark From the Windows 10 Desktop

The Windows 10 Test mode message may present itself in one of two different ways. See the section that matches what is on your computer. Updated NOVEMBER 20, 2024 ID: 000190354

Reinstall Windows or Linux using the Dell OS Recovery Image

Learn how to download a Dell OS recovery image and restore your Windows operating system. This is ideal for scenarios like computer crashes, hard drive replacements, or other software issues. Updated NOVEMBER 20, 2024 ID: 000123667

How to Flash the BIOS on a Dell Computer using BIOSConnect

The following article provides information about updating the BIOS on your computer using the DellConnect feature. This feature lets you update the BIOS to the latest revision outside of the Operating System. Updated NOVEMBER 20, 2024 ID: 000226691

Introduction to Dell Gaming PCs

Ready to play? Learn what makes gaming computers standout from regular computers, and what kind of computer you require to play the latest games. Updated NOVEMBER 19, 2024 ID: 000152785

How to Fix No Sound on PC and Troubleshoot Audio Problems in Windows 11

Solve audio issues in Windows 11 with this guide. Learn to use troubleshooters, update drivers, manage audio services, and adjust settings to restore sound quickly. Updated NOVEMBER 19, 2024 ID: 000197391

Dell Data Wipe (NIST 800-88r1, IEEE 2883-2022) Supported Storage Media Sanitize Actions

Information about supported commands for Dell Data Wipe. Updated NOVEMBER 15, 2024 ID: 000186133

Laptop Keyboard Displays Wrong Characters on a Dell Notebook

Resolve the issue when your Dell laptop keyboard types the wrong letters. Our guide helps with common issues like the keyboard typing wrong letters, incorrect Number Lock settings, and more. Updated NOVEMBER 15, 2024 ID: 000123342

Alienware Tri-Mode Wireless Gaming Headset AW920H Has No Sound on One Side

An Alienware Tri-Mode Wireless Gaming Headset AW920H may not have sound on one side of the headphones. Updated NOVEMBER 15, 2024 ID: 000209850

Microphone is Not Working on Some Alienware Headsets

Resolving AW720HA, AW720H, AW725H, AW920H, AW520H Alienware headsets microphone to not working. Updated NOVEMBER 13, 2024 ID: 000217402

How to Recover the BIOS on a Dell Computer or Tablet

This article provides information about what is BIOS recovery and how to recover the BIOS on select Dell computers or tablets. The BIOS recovery feature helps recover the computer from a Power On Self-Test (POST) or a boot failure that is caused by a corrupt BIOS. Updated NOVEMBER 13, 2024 ID: 000132453

DSA-2024-272: Security Update for Dell Client Platform for Intel® PROSet/Wireless WiFi and Intel® Wireless Software Advisories Vulnerabilities

Dell Client Platform remediation is available for multiple vulnerabilities within Intel® PROSet/Wireless WiFi and Intel® Wireless Software that could be exploited by malicious users to compromise the affected system. Updated NOVEMBER 12, 2024 ID: 000226011

Dell Family Driver Packs for Windows 10 21H1, 21H2, and Windows 11 21H2

Dell Family Driver Packs for Older Win10 Versions and platforms Updated NOVEMBER 12, 2024 ID: 000220060

Dell Service Coverage for Portable Computer Chassis

This article clarifies the conditions for Dell coverage of chassis (worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document. Updated NOVEMBER 11, 2024 ID: 000225877

How to Import Dell Trusted Device Results into Absolute Using Custom Device Fields

This article provides the steps to import Dell Trusted Device (DTD) into Absolute using Customer Device Fields (CDF). Updated NOVEMBER 11, 2024 ID: 000240629

How to View Dell Trusted Device Results in Absolute

This article provides the steps to view Dell Trusted Device results in the Absolute dashboard. Updated NOVEMBER 08, 2024 ID: 000240614

How to Reset the TPM Certificate after Clearing the Intel PTT in the BIOS

The following article provides information about an issue seen on Dell computers after the Intel Platform Trust Technology (PTT) is cleared in the BIOS. The Trusted Platform Module (TPM) Certificate or Endorsement Key does not automatically reset. Updated NOVEMBER 08, 2024 ID: 000132607

How to Use the Dell Product Support Site to Maintain your Dell Computer

This article shows your how to use the Dell Support site to keep your Dell computer running smoothly. Updated NOVEMBER 06, 2024 ID: 000129068

Buzzing Noise from Dell Docks When Connected to Dell Laptops

This article provides information about loud static or buzzing noise coming from Dell docks, when connected to Latitudes, mobile workstations and XPS laptops. Updated NOVEMBER 05, 2024 ID: 000219595

Microphone Static on Alienware Dual Mode Wireless Gaming Headset AW720H

Learn about what to do if your Alienware Dual Mode Wireless Gaming Headset | AW720H causes static or distortion when using the headset microphone. Updated OCTOBER 29, 2024 ID: 000222520

Alienware AW920H Headset has Intermittent Audio Issues with Windows 11

Information about intermittent audio issues with the Alienware AW920H headset and Windows 11. Updated OCTOBER 29, 2024 ID: 000222484

Microphone Not Working Correctly on the Alienware Dual Mode Wireless Gaming Headset AW720H

This article provides information about how to resolve microphone issues on the Alienware Dual Mode Wireless Gaming Headset AW720H. Updated OCTOBER 28, 2024 ID: 000214135

Windows 10 Reports That You Are On a Temporary Profile

The following article provides information about an issue with Windows 10 reporting that you are signed in with a temporary profile on your Dell computer. It takes you through various methods to resolve this. Updated OCTOBER 17, 2024 ID: 000134012

Microsoft Office 2021 PIPC for Japan Activation Issue

During Office 2021 Activation in Japan (PIPC) the customer may see the wording “Office 2019” reflected at the start of Microsoft’s Redeem the license, Associate it to an MSA and Activate complete process given the Office Preinstall Bits on the box from the factory. Updated OCTOBER 17, 2024 ID: 000192208

WPA3 Enterprise Compatibility on Dell Laptops

This article provides information about why older Dell laptops do not have the WPA3-Enterprise security option. Updated OCTOBER 17, 2024 ID: 000236746

Service Tag, Product ID Search Error, or Part Number Results

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number. Updated OCTOBER 15, 2024 ID: 000196860

Windows Activation Fails with error 0x803fa067 After a Motherboard Replacement

Windows fails to activate automatically after having the motherboard replaced. The Windows activation status changes to error 0x803fa067. Updated OCTOBER 15, 2024 ID: 000218462

DSA-2024-297: Security Update for Dell Client BIOS for multiple OpenSSL Vulnerabilities

Dell Client BIOS remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system. Updated OCTOBER 15, 2024 ID: 000226603

MIPI webcam Does Not Work on Ubuntu 24.04 LTS

The following article provides information about a webcam problem with the Ubuntu 24.04 Long-Term Support (LTS) operating system. The webcam on some Dell laptops stops working after updating the operating system from 22.04 LTS to version 24.04 LTS. Updated OCTOBER 11, 2024 ID: 000225004

What are the Windows Events Associated to Security Score Results

This article provides Windows event log examples after the security assessment is complete for Dell Trusted Device. Updated OCTOBER 09, 2024 ID: 000233967

Using the F4 Microphone Mute Function Key on Latitude and Precision Computers

The following article provides information about how to use the F4 function shortcut correctly. The F4 key on Latitude and Precision laptops controls the microphone's mute function. Updated OCTOBER 08, 2024 ID: 000226243

Dell Data Wipe

This article provides information about the Dell Data Wipe feature on Dell BIOS and instructions on use of this feature. Updated OCTOBER 08, 2024 ID: 000146892

How to Screen Share Using Intel Wireless Display WiDi

This article provides information about Intel Wireless Display (WiDi) and hardware requirements for Intel Wireless Display. Learn how to use the Intel Wireless Display to share your laptop screen with a TV or a supported wireless display device. Updated OCTOBER 04, 2024 ID: 000125858

Battery Drains Faster While Running the Video Conferencing Applications

The following article provides information about an issue that is seen with the laptop battery. This is seen to happen when using heavy-load applications such as video conferencing. Updated OCTOBER 04, 2024 ID: 000129982

I forgot or can no longer access the email address I used for Dell "My Account" – what can I do?

Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address. Updated OCTOBER 02, 2024 ID: 000175479

Access Device Manager in Windows 10 and 11 Using Shortcuts and CMD Commands

Access Device Manager in Windows 10 and 11 using various shortcuts, Command Prompt methods, the Run Box, and more for efficient hardware management. Updated SEPTEMBER 30, 2024 ID: 000123570

How to View Dell Trusted Device Events in Windows Event Viewer

Learn how to use the Event Viewer in Windows to monitor Dell Trusted Device statuses for BIOS Events & Indicators of Attack, BIOS Verification, and more. Updated SEPTEMBER 30, 2024 ID: 000223952

You Can Purchase a Dell Computer without an AC Adapter

The following article provides information about a new Dell option to purchase a computer without an AC Adapter that started in June 2024. Updated SEPTEMBER 30, 2024 ID: 000226078

How to Use Secured Component Verification (on Cloud)

Learn how to get and set up the Secured Component Verification (on Cloud) service (SCV). SCV verifies the integrity of components inside your Dell computer. Updated SEPTEMBER 30, 2024 ID: 000223140

How to Use the Dell Trusted Device Local Console

The Dell Trusted Device Local Console is an application that provides the security status of the local endpoint and recommended actions for security monitoring. Updated SEPTEMBER 30, 2024 ID: 000223887

How to Set a BIOS Admin Password on a Dell Computer

Learn how to set a BIOS admin password on a Dell computer. The BIOS admin password is also known as the BIOS administrator password. Updated SEPTEMBER 30, 2024 ID: 000219905

How to Set a Dell System BIOS Password

Steps on configuring a system BIOS password for a Dell computer. Updated SEPTEMBER 29, 2024 ID: 000219524

How to View Dell Trusted Device BIOS Verification Results in CrowdStrike Falcon

Dell Trusted Device BIOS Verification telemetry can be integrated with the CrowdStrike Falcon platform using the following configuration details. Updated SEPTEMBER 27, 2024 ID: 000226602

How to Identify an Unknown Device in Device Manager

This article contains information about steps for identifying unknown devices in Windows Device Manager. Updated SEPTEMBER 27, 2024 ID: 000151898

How Do I Change My Blu-Ray Regional Code Settings in My Disc Player?

Learn how to change your Blu-Ray (BD) player's region code. This guide covers finding your disc's region, understanding Blu-Ray player Region Codes, and step-by-step instructions. Updated SEPTEMBER 27, 2024 ID: 000151519

Guide to Secured Component Verification (On Cloud)

What is Secured Component Verification (On Cloud)? Learn the keys to ensure that your hardware components are validated and trusted. Updated SEPTEMBER 27, 2024 ID: 000212756

Dell Encryption Enterprise and Personal Self-Encrypting Drive Pre-Boot Authentication does not Activate on UEFI Computers Running Windows 7

This article includes information when pre-boot authentication does not activate. Updated SEPTEMBER 26, 2024 ID: 000126125

Dell Laptops may Stop Responding and Restart when Deploying Windows 11 that Includes an Old Audio Driver

The following article provides information about a problem deploying Windows 11 to Dell laptops. Certain laptops stop responding and restart when the deployment includes a Realtek High Definition audio driver that is older than 6.0.9635.1 in their image. Updated SEPTEMBER 26, 2024 ID: 000228850

DSA-2024-168: Security Update for Dell Client BIOS for an Out-of-Bounds Write Vulnerability

Dell Client BIOS remediation is available for an Out-of-Bounds Write Vulnerability that could be exploited by malicious users to compromise the affected system. Updated SEPTEMBER 24, 2024 ID: 000225476

DSA-2024-231: Security Update for Dell Client Platform for Intel® Platform Update 2024.2 Advisories

Dell Client Platform remediation is available for multiple vulnerabilities in Intel® Processor Stream Cache and Intel® Core™ Ultra Processor Stream Cache that could be exploited by malicious users to compromise the affected system. Updated SEPTEMBER 24, 2024 ID: 000225291

An understanding of both your Microsoft Windows downgrade rights and downgrading from Windows 8, 8.1 and 10

This article provides information about Microsoft's position on Downgrade rights for valid Microsoft Operating systems. Updated SEPTEMBER 23, 2024 ID: 000138362

How to Locate your System Service Tag Using Windows PowerShell

How to locate the service tag of your Dell device using Windows PowerShell, as Microsoft has deprecated the WMI Command-Line (WMIC) tool, making Command Prompt no longer a viable option. Updated SEPTEMBER 20, 2024 ID: 000130711

Dell Notebook or Desktop Video Shows a Square Artifact

This article gives you information about fixing your Dell laptop or desktop that shows a square artifact in the middle of your screen. Updated SEPTEMBER 12, 2024 ID: 000127567

How to Script Cellular APN Changes using Microsoft Configuration Designer

This article provides steps on how to configure Wireless Wide Area Network (WWAN) Access Point Names (APN) using Microsoft Configuration Designer. Updated SEPTEMBER 12, 2024 ID: 000201259

Deploy Driver Pack Catalog for Streamline OS Deployments

Learn how to efficiently manage and download Dell Driver Packs for OS deployment across Latitude, OptiPlex, Precision, and Tablet systems with automation tools. Updated SEPTEMBER 11, 2024 ID: 000122176

Returning Service Parts to Dell (US Only)

This article provides information about how to return service parts to Dell in the United States Region only. Updated SEPTEMBER 05, 2024 ID: 000178919

Understanding MAC Address Pass-through Limitations for Docked Systems

Uncover the potential limitations of MAC Address pass-through on docked laptop systems. Updated SEPTEMBER 04, 2024 ID: 000147357

Intel Thunderbolt Support in Windows

This article describes Intel Thunderbolt platform/device support and changes for Windows Operating Systems as of April 6, 2018. Updated SEPTEMBER 04, 2024 ID: 000148498

Differences Between M2 Cards M2 Slots Keys Sizes and Types

Learn to distinguish M.2 cards, including slots, keys, sizes, and types. Understand M.2 slot functionality, M.2 and PCIe interfaces, and the M.2 platform's versatility. Updated SEPTEMBER 03, 2024 ID: 000144170

Dell Chat Support Best Practices

This article contains information about steps that you can take to troubleshoot issues before contacting Dell Chat Support. Updated AUGUST 30, 2024 ID: 000133535

Realtek USB 3.0 Ethernet Adapter is Enumerated as a CD-ROM Device After Installing Windows When Using MDT or SCCM

This article contains information about the Realtek USB 3.0 Ethernet adapter being enumerated as a CD-ROM device. Updated AUGUST 30, 2024 ID: 000123568

Hard Drive Locked Error During the Install of Windows 10

This article explains how to fix a hard drive locked error when installing Windows 10. Updated AUGUST 30, 2024 ID: 000131936

"Balanced" or "Dell" Power Profiles are Causing Throttling of the Central Processing Unit (CPU)

This article explains how to set the power profiles to decrease the throttling of the CPU. Updated AUGUST 30, 2024 ID: 000139695

Computer Name Shows as Desktop-XXXXXX on Dell Systems that Ship with Windows 10

This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX. Updated AUGUST 30, 2024 ID: 000137111

Dell Recovery with USB: Reinstall the OS Using a Direct Media Drive

Information about Dell recovery and OS reinstallation using Direct Media USB. Updated AUGUST 30, 2024 ID: 000129655

Some Firmware Updates May Not be Shown in the eSupport Driver Search Using the Service Tag

The following article provides information about an issue where some of the firmware updates are not seen in the eSupport driver search. Using your Service Tag, every firmware update for devices such as the touchpad, dock, SSD, and so on may not display in the search results. Updated AUGUST 30, 2024 ID: 000217919

E-Monitor Stand - Visual Guide to Your Stand

This article is an exploded view of a monitor stand and lists the ports and external features. Updated AUGUST 30, 2024 ID: 000143428

"The computer or remote device does not accept the connection" error message

This article provides the steps to resolve the "The computer or remote device does not accept the connection" error message displayed when attempting to access certain online sites. Updated AUGUST 30, 2024 ID: 000149416

Cannot PXE Boot to a Dell Type-C to Ethernet Dongle

This article addresses an issue affecting PXE booting to a Dell Type-C to Ethernet dongle. Updated AUGUST 30, 2024 ID: 000148936

A Guide to the various Microsoft Office programs available on your Dell Computer

This article deals with providing links to further information about the various types of Microsoft Office supported by Dell on the various Windows Operating Systems. Updated AUGUST 29, 2024 ID: 000131262

How to Back Up Data on a Dell computer

This article provides information about different backup data options in Microsoft Windows. Updated AUGUST 29, 2024 ID: 000130375

How to Change the Display Settings on a Dell Laptop

Learn how to adjust the brightness or change video settings on your Dell laptop. Updated AUGUST 29, 2024 ID: 000146791

How to use the Ubuntu Linux Terminal on your Dell Computer

The following article provides a reference that takes you through the Terminal conventions you must know. Knowledge of Terminal commands is needed in order to get the most out of the Linux Ubuntu Operating System on your Dell computer. Updated AUGUST 29, 2024 ID: 000152030

How to Use and Troubleshoot the Dell Wireless Dock D5000

Learn how to setup, use, and troubleshoot Dell Wireless Dock D5000. Find information about drivers, setting up multiple monitors and steps to resolve common issues. Updated AUGUST 29, 2024 ID: 000126338

Troubleshooting Power Issues on a Dell Laptop with the AC Adapter LED off or Flickering

This article takes you through troubleshooting if your Dell laptop AC adapter LED is off or flickering. Updated AUGUST 29, 2024 ID: 000141424

How to Use and Troubleshoot the Dell SuperSpeed USB Docking Station D3000

Learn how to setup, use, and troubleshoot Dell SuperSpeed USB Dock D3000. Find information about drivers, setting up multiple monitors and steps to resolve common issues. Updated AUGUST 28, 2024 ID: 000126347

SupportAssist OS Recovery Control Panel Applet May Display an Application Unavailable Message in Some Languages

This article provides information about an issue where the SupportAssist OS Recovery control panel applet produces an application unavailable message in some languages. Updated AUGUST 27, 2024 ID: 000131942

What Comes in the Dell Mail in Service Box - North America only

This article explains what you receive when you are shipped a Dell Mail In Service box (United States only). Before shipping to the Dell Main In Repair Service, review the details of the paperwork required. Updated AUGUST 27, 2024 ID: 000134639

Restructuring of USB and Thunderbolt Settings on New BIOS Version

This article provides information about changes to the display of USB and Thunderbolt settings on newer BIOS versions. Updated AUGUST 27, 2024 ID: 000126580

Dell OptiPlex, Latitude, and Precision BIOS Dependency Information

This article provides information about Dell OptiPlex, Latitude, and Precision BIOS dependencies. Updated AUGUST 27, 2024 ID: 000126552

Setting up File and Printer Sharing

Select your Operating System from the list to be shown how to share files and printers among the computers on your network. Updated AUGUST 27, 2024 ID: 000182979

What Components Associated with Dell Computers and Peripherals are a Consumable Item

Some items will require replacement during standard working practices, here we list the common items which you will need to consider replacing during standard use. Updated AUGUST 26, 2024 ID: 000052872

Energy Plans are Missing or Faulty in Windows 10

This article explains how to recover the standard Windows energy saving plans in case they are missing or faulty. Updated AUGUST 26, 2024 ID: 000148983

How do I eliminate the beep tones that my portable system emits during the boot process?

This article provides information on How do I eliminate the beep tones that my portable system emits during the boot process Updated AUGUST 26, 2024 ID: 000139830

Way to Find the Specification of Any Intel Processors

This article provides information about the way to find the specification of any Intel processor. Updated AUGUST 26, 2024 ID: 000134090

Useful Information about the third-party anti-virus programs that ship with a Dell personal computer

This article gives information about install, usage, and removal for the anti-virus programs shipped or sold by Dell. It is further organized with the year each program came out. Updated AUGUST 23, 2024 ID: 000179574

Dell Wireless DW58XXe 4G LTE WWAN Module Card Unable to See 4G

Steps to allow DW58XXe 4G LTE-Wide Wireless Area Network (WWAN) module cards to swap from a 3G network over to a 4G network after 3G networks retire. Updated AUGUST 23, 2024 ID: 000197488

Understanding Driver Pack Delta Report

The Driver Packs are updated based on the release schedule and in response to customer requirements. Updated AUGUST 22, 2024 ID: 000104133

How to Download and Install Dell Digital Delivery

This article discusses how to obtain and then setup Dell Digital Delivery. Updated AUGUST 22, 2024 ID: 000192053

How to Implement PXE Booting from USB-C and Thunderbolt Ethernet Adapters

Information about facilitating the Pre-Boot Execution (PXE) boot process when using a USB-C or Thunderbolt Ethernet adapter. Updated AUGUST 22, 2024 ID: 000150882

How To Remove Windows 10 updates when troubleshooting performance problems on Dell Computers

The following article provides information about when you must remove a windows update and how you would be best to do it. Updated AUGUST 22, 2024 ID: 000133367

Windows Hello Facial Recognition May Not Work on Dell Computers with MIPI Cameras

The following article provides information about resolving a Windows Hello Facial recognition error. Computers running the Windows 10 or Windows 11 22H1 and older operating system may not find the Mobile Industry Processor Interface (MIPI) camera. Updated AUGUST 21, 2024 ID: 000225822

Computer Fails to Boot After Enabling Dell Encryption’s Pre-Boot Authentication

The computer fails to boot when enabling the Pre-Boot Authentication for Dell Encryption Enterprise Self-Encrypting Drive or Full Disk Encryption with Secure Boot enabled. Updated AUGUST 19, 2024 ID: 000214969

Dell Client Drivers and Downloads Update Release Schedule

This article provides information about the Dell client drivers and downloads update release schedule. Updated AUGUST 18, 2024 ID: 000197092

Laptops with DW5932e WWAN Module May Not Connect to a Cellular Network

This article provides information about the Latitude and Precision laptops with DW5932e Wireless Wide Area Network (WWAN) that may not connect to the cellular network. Updated AUGUST 16, 2024 ID: 000227747

Safety Precautions When Working with Electronic and Electrical Equipment

This article provides information about basic safety precautions that users must take before you access the internals of a computer or electrical equipment. Find information about how to protect against electrostatic discharge (ESD), prevent electrostatic damage to the components, and safety precautions when lifting electronic equipment. Updated AUGUST 14, 2024 ID: 000137973

NVIDIA RTX Desktop Manager Keeps Desktop Open

This article provides information about the NVIDIA RTX desktop manager newly created Desktop cannot be closed issue. Updated AUGUST 13, 2024 ID: 000227614

Using the Wireless Network Report in Windows 10 and Windows 11

The following article provides information about the usage of the Windows troubleshooting resource: The Wireless Network Report Updated AUGUST 13, 2024 ID: 000141419

Dell Computers Released in 2024 and Later May Have Hardware That is Not Supported in Windows 10

Information about hardware that is not supported in Windows 10 on Dell computers that were released in 2024 and later. Updated AUGUST 09, 2024 ID: 000227657

Dell Trusted Device Signing Certificate September 2021 Update

Dell Trusted Device leverages certificate pinning for trust validation of its back-end server. This certificate is being updated in 3.5, with the older certificate expiring on September 30, 2021. Updated AUGUST 08, 2024 ID: 000190190

SupportAssist for Business PCs and .NET Desktop Runtime Support

Information about SupportAssist for Business PCs version 3.x and the pre-requisite with .NET Desktop Runtime version 6.0.x. Microsoft will be retiring the official support for .NET Desktop version 6.0.x on November 12, 2024. Updated AUGUST 06, 2024 ID: 000227564

Using DUP BIOS Updates With Administrator Options

How to update your Dell BIOS using the Dell Update Package (DUP) format. Includes detailed instructions for OptiPlex, Latitude, Precision Workstations, Inspiron, Vostro, and XPS models. Updated AUGUST 06, 2024 ID: 000148745

How to Set Up Email on Your New Dell Computer

This article contains information about how to set up email using various email applications such as Gmail, Microsoft Office Outlook, and Outlook.com, and resources for troubleshooting email issues. Updated JULY 31, 2024 ID: 000132373

How To Change Windows Update Settings in Windows 8 & 8.1

This article provides information on "Changing Windows Update settings in Windows 8" Updated JULY 30, 2024 ID: 000123650

Notepad Starts Automatically when You Start Your Computer

This article provides information on Why notepad may automatically launch when you start the system, how to access the Microsoft Fix-it Tool for this issue, and how to manually resolve this issue Updated JULY 30, 2024 ID: 000175260

How To Access Advanced Startup Options in Windows 8 or 8.1

This article provides information about how to access the advanced startup options in Windows 8 or 8.1. Updated JULY 30, 2024 ID: 000151396

AutoPlay does not pop up when CD or DVD is inserted in the drive

This article provides information about how to resolve issue with AutoPlay does not pop up when a CD or DVD is inserted into the drive. Updated JULY 30, 2024 ID: 000153038

How to Enable Tablet Mode On-Screen Keyboard as Default

Learn how to set the tablet mode on-screen keyboard as your default keyboard when no physical keyboard is connected, even with tablet mode turned off. Updated JULY 19, 2024 ID: 000128227

How Do I Recycle or Dispose of My Dell Battery

This article provides information about recycling or disposing Dell batteries. Updated JULY 17, 2024 ID: 000125451

How Windows S-Mode differs from Windows

This article provides information about How Windows S-Mode differs from Windows. Updated JULY 17, 2024 ID: 000226959

How to Identify the Dell Trusted Device Version

Learn how to identify the version of Dell Trusted Device (formerly Dell BIOS Verification) may be identified by following these instructions. Updated JUNE 28, 2024 ID: 000131036

How To Install Windows 11 and Windows 10 When Intel Optane Is Installed on a Dell Personal Computer

Step-by-step instructions to guide you through the setup process for Windows 11 and Windows10 on your Dell computer using Intel Optane. Updated JUNE 27, 2024 ID: 000140714

Dell Service Coverage for Portable Computer Keyboards

This article clarifies the conditions for Dell coverage of the portable computer keyboards (Worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document. Updated JUNE 20, 2024 ID: 000225879

How to Reinstall Individual Modern Apps Included with Windows 10

This article provides the information about reinstalling individual modern applications that are included with Windows 10. Updated JUNE 18, 2024 ID: 000125529

How to Get Support for Intel Unison

This article covers how to obtain product support for Intel Unison. Updated JUNE 18, 2024 ID: 000215231

Dell system does not detect the killer WLAN card after reinstalling Ubuntu 18.04

Information about resolving a Killer WLAN card detection issue seen after installing Ubuntu 18.04 on a Dell PC. Updated MAY 31, 2024 ID: 000132754

HDMI to DisplayPort (DP) Adapter Conversion Information

Resolve no video issues with HDMI to DisplayPort adapters. Learn about active and passive options, ensuring compatibility with Dell computers. Updated MAY 27, 2024 ID: 000125170

PXE Boot DHCP Server Requirements for Dell Client Computers Shipping after 2019

The following article provides information about reports of a Preboot Execution Environment (PXE) boot issue on the latest computers from Dell. It is an issue where the Dynamic Host Configuration Protocol (DHCP) server is sending out the older undionly.kpxe file. New computers no longer support legacy boot. This file can prevent the server from accessing the Internet Protocol (IP) address of the new Dell XPS, Latitude, OptiPlex, or Precision device. Updated MAY 21, 2024 ID: 000124383

De-register Microsoft Autopilot Before Repairing the Motherboard or Replacing the System

The following article provides information about the de-registration of Microsoft Autopilot enrolled PC's that require a motherboard rework or system exchange. Updated MAY 21, 2024 ID: 000133098

How to Download Dell Trusted Device

Dell Trusted Device may be downloaded by following these instructions. Updated MAY 17, 2024 ID: 000130816

How to Use the Dell Support Site to Identify and Install the Drivers for Your Dell Personal Computer

This article provides information about how to download Dell drivers from the Dell.com/support website for your Dell computer. Updated MAY 16, 2024 ID: 000132380

Linux On Dell Desktops And Laptops

The following article provides information about the availability of Linux Operating Systems on Dell computer's and how Dell supports them. Updated MAY 15, 2024 ID: 000138246

DSA-2024-045: Security Update for Dell Client Platform for multiple NVIDIA GPU Display Driver Vulnerabilities

How to Get Support for Dell Trusted Device

Learn how to get support for Dell Trusted Device (formerly Dell BIOS Verification). Dell offers several methods of support. Updated MAY 13, 2024 ID: 000126211

How to Install Dell Trusted Device

Dell Trusted Device (formerly Dell BIOS Verification) can be installed by following these instructions for either the user interface (UI) or command line (CLI). Updated MAY 09, 2024 ID: 000123670

Dell Precision 5490 Mobile Workstation System Guide

This article provides information about how to set up and use your Dell Precision 5490 Mobile Workstation. Learn how to run a hardware diagnostic test, download, and install drivers and more. Find troubleshooting resources to resolve common issues. Updated MAY 02, 2024 ID: 000223114

Recommended BIOS Settings for your Linux System

This article covers Linux system BIOS settings recommendations. Updated APRIL 26, 2024 ID: 000123462

How to Upgrade Dell Trusted Device

Learn how to upgrade Dell Trusted Device (formerly Dell BIOS Verification) by following these instructions. Updated APRIL 22, 2024 ID: 000207264

How to Store Dell Portable Laptops without Damaging Them

Best practices for storing Dell laptops without causing damage. Learn about the risks of stacking laptops and explore alternative storage solutions like racks and carts. Updated APRIL 03, 2024 ID: 000156267

Dell Precision and XPS Ubuntu Touchpad Fix: Solutions for Touchpad and Mouse Issues on Ubuntu

Explore effective solutions for Ubuntu touchpad and mouse issues on Dell Precision and XPS computers. Follow step-by-step instructions to enhance your touchpad experience running Ubuntu. Resolve cursor problems with this comprehensive guide. Updated FEBRUARY 13, 2024 ID: 000150104

How to Use Command Prompt to Verify Install Date of Microsoft Windows

Explore step-by-step instructions to verify the original installation date of Windows on your Dell computer. Updated FEBRUARY 12, 2024 ID: 000131940

How to Fix Windows Desktop Offset Issue Troubleshooting Guide

Resolve Windows desktop offset problems with our step-by-step guide. Update drivers, check display settings, and troubleshoot with ease. Updated FEBRUARY 07, 2024 ID: 000138732

How to Update Device Drivers for Windows S Mode Systems

Windows S-Mode devices are streamlined for security and performance. To maintain both, drivers can only be updated through Windows Update / Windows Update for Business (WUfB). Updated FEBRUARY 02, 2024 ID: 000206176

Why your Dell Laptop or Desktop Runs Slower Over Time and How to Speed It Up

The following article provides information about why Dell laptops and desktops may slow down over time and how you can fix this on your device. Updated JANUARY 26, 2024 ID: 000131445

Error Message When You Start Windows: "The Windows Boot Configuration Data file is Missing Required Information" (Error Code 0xc0000034)

Support for the Error Code 0xc0000034 seen in a Windows 7, 8, and 10 No Boot situation. Updated JANUARY 08, 2024 ID: 000179424

How to Troubleshoot Hard Drive Encryption Issues

This article provides information about hard drive encryption along with explanation of BitLocker and troubleshooting steps to resolve hard drive encryption-related issues on a Dell computer. Updated DECEMBER 22, 2023 ID: 000178978

Using, Testing, Troubleshooting and Resolving Driver Issues on your Dell Webcam

Learn how to test your webcam, fix camera and webcam problems, get webcam applications, and run the Dell camera diagnostics in Windows 11, 10, 8(8.1), and 7. Updated DECEMBER 13, 2023 ID: 000124356

How to Show Hidden Folders or Files in Windows

This article provides a step-by-step guide for showing hidden files, folders, and drives in Windows. Updated DECEMBER 07, 2023 ID: 000123569

How to Get Support for TechDirect Update - Manage Catalog (DCCRM)

This article covers how to obtain support for the TechDirect Update - Manage Catalog (used to be known as DCCRM). Updated DECEMBER 05, 2023 ID: 000180754

Google Chrome Browser Not Working in Windows 10 After a Windows Upgrade

Steps for getting Google Chrome to work with Windows 10 after Windows has been upgraded from a pervious version. Updated NOVEMBER 14, 2023 ID: 000075716

The BIOS Password Prompt appears smaller on a 4K Notebook LCD

This article provides information about why the BIOS Password Prompt appears smaller on a 4K (3840 x 2160) built-in display. Updated NOVEMBER 02, 2023 ID: 000132908

Dell Laptops Report a Blue Screen Error When Connecting to VMware Horizon Virtual Machine

The following article provides information about a Blue Screen error that is reported on Dell laptops with Infrared Cameras while connecting to VMware Horizon Virtual Machine. Updated DECEMBER 01, 2022 ID: 000180341

Dell Family Driver Packs for Windows 10 19H1, 19H2, 20H1 & 20H2

Dell Family Driver Packs for Older Win10 Versions and platforms Updated SEPTEMBER 06, 2022 ID: 000203084

DSA-2021-056: Dell Client Platform Security Update for Treck TCP/IP Stack Vulnerabilities in Teradici Firmware and Remote Workstation Cards

Dell Client Platforms (see impacted products listed below) require a security update to address a vulnerability within the Treck TCP/IP stack used in the Teradici Tera2 Zero Client firmware and the Tera2 Remote Workstation Card. Updated MAY 22, 2021 ID: 000185438

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Precision 5490 Articles

Articles

How to Use and Troubleshoot the Dell Universal Dock D6000

Dell Active Pen Models: Identification, Control Panel, and Fixes

How to Enable TPM 2.0 on Dell Computers for Windows Security

Drivers and Downloads FAQs

Error Codes on Dell Commercial and Consumer Products

Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse

Camera and Microphone Not Working in Windows 11 or Windows 10

How to Enable Fast Access Facial Recognition Software on Dell Systems

Bluetooth May Not Turn Back on When Using Wireless Switch on a Dell Laptop

How to Turn Off or On and Troubleshoot the Backlit Keyboard on Dell Laptop

PCI and PCI Express Slots Uses and Troubleshooting Explained

Understanding Surge Protectors and How They Protect Your Electronics

Resolving error code 2000-0251 when launching the ePSA diagnostics on a Dell personal computer

Dell Laptop Best Practices for Use, How to Clean, and Maintain for Longevity

How to Find the International Mobile Equipment Identity (IMEI) Number in Windows

Windows: How to identify your Dell Docking station using PowerShell

Resolving a TPM Error Seen During BitLocker Encryption on a Dell personal computer

Using scripting or automation for TPM firmware updates from Dell

TPM is Unable to Change Between 1.2 or 2.0 Because TPM is Owned

How to Reseat the Keycap when a Key Falls Off the Laptop Keyboard

How to Troubleshoot and Resolve any Wired network adapter issues with a Dell Laptop

Micron 2200S PCIe NVMe SSD's Exhibit No Drive Detected and Intermittent Blue Screen Errors

How to Determine the Pass-Through MAC Address on your Dell Laptop and Dock

Guidance for Keeping Your Dell Technologies Equipment Clean

Samsung PM9F1 SSD is Not Detected

Perform a Windows Clean Boot in Windows 10 and 11 to Resolve Software Conflicts

How to Connect a Monitor to a Dell Computer

Dell Laptop, Tablet, and Desktops Tested for Windows 11 Compatibility

Understanding Beep Codes on a Dell Laptops

Dell Computers Eligible for Upgrade from TPM Version 1.2 to 2.0

TPM Option Is Missing in the System BIOS Setup Latitude, Precision, or XPS

Guide to Dell Docking Stations

Fixing Your Laptop Touchpad not Working in Windows

Troubleshoot Wi-Fi Not Working Issues and Connect to Your Wi-Fi Network

Windows 11 and Windows 10 Wired Internet Connection Usage and Troubleshooting Guide for the Home

Bluetooth Troubleshooting and Usage Guide

How to Troubleshoot Display or Video Issues on a Dell Monitor

Support Notifications: Overview and Common Questions

How to Run a Diagnostic Test on a Dell Monitor

Dell Monitor Not Turning On or Has No Power and Power LED is Off

What Is System Memory (RAM)

Troubleshooting Light Leakage or Bleeding on a Dell Laptop LCD Screen

Precision 5490 Windows 11 driver pack

Precision 5490 Windows 10 driver pack

Dell Factory Image Restore or Reset Options May Not Appear in the WRE on Some Dell Systems

How to Improve the Performance of a Dell Laptop Battery

Dell Laptop Battery Warranty Support

How to Check Battery Health Status on Dell Laptops

How to Download Drivers That Are Unavailable on Dell Support Website

RAID Configuration for Dell Precision Mobile Workstations

How to Resolve Hard Drive or solid state drive Issues on your Dell Computer

How to Diagnose and Resolve Common Memory Issues on a Dell Laptop

How to find the product model number of your Dell computer

Dell Products: How to Create a Support Request Online for Your, In-warranty Dell Product

How to Find Warranty Status and Information for Your Dell Product

Understanding and Troubleshooting Hard Disk Drive or Solid State Drives on Dell Computers

How to Troubleshoot a No POST or System Startup Issue on a Dell Laptop

Troubleshoot Laptop Display Issues and Resolve Black Screen Problems

Troubleshoot Power Issues on a Dell Laptop

How to scan a Service Tag QR code or Barcode

Ownership Transfer and Dell Product Registration Guides

Fix Wired, Wireless, and Bluetooth Mouse Not Working Issues

Keyboard Troubleshooting and Usage: The Definitive Guide

Create a Windows Password Reset USB Flash Drive for Password Recovery

How to Install or Update the Thunderbolt Driver and Firmware Using Dell Command | Update

Dell Family Driver Packs

What is Dell Pair?

Security Scanner Malware Removal Guide

Advanced Driver Restore Using Dell Command Update

Wireless LAN Disabled After Running LAN Network Card Test in SupportAssist 4.0.3

USB 3.0 Device is Recognized as USB 2.0 on a Dell Computer