Device Menu

Get full access.

Create Account

Dell Precision Tower 3620

Identify your device for latest drivers, check support services status and personalized support.

Dell Precision Tower 3620

Identify your device for latest drivers, check support services status and personalized support.

Identify your product

Get support notifications

Change device

Dell Precision Tower 3620 Articles

Articles

15 out of 474 shown

474 out of 474 shown

Wireless LAN Disabled After Running LAN Network Card Test in SupportAssist 4.0.3

This article provides information about Wireless LAN card issue occurs when running LAN test in SupportAssist 4.0.3. Updated APRIL 08, 2025 ID: 000227867

Windows Command Prompt Information and How to Use Its Commands List

Know all about Windows command prompts - including basic commands list, running commands prompts, access previous commands, most used commands, and related helpful information. Updated APRIL 07, 2025 ID: 000130703

How To Troubleshoot No POST, No Power, No Video Issues on a Dell Desktop

The following article is a step-by-step guide you through how to troubleshoot start up issues with your desktop. Updated APRIL 07, 2025 ID: 000129583

How to troubleshoot and resolve performance issues on Precision Desktop Workstations

This article contains information on how to troubleshoot and resolve system performance issues on Precision Desktop Workstations. Updated APRIL 07, 2025 ID: 000123081

FAQs about Microsoft 365 on a Dell Computer

This guide is a series of questions commonly asked about the Microsoft 365. (Formerly Office 365.) If your answer is not found here, use the website links at the bottom of the page. Updated APRIL 07, 2025 ID: 000178855

How to Determine the Pass-Through MAC Address on your Dell Laptop and Dock

This article provides information about determining the Pass-Though Media Access Control (MAC) address. Both with and without having the USB-C Dock or Network Interface Controller (NIC) adapter that is connected to their Dell laptop. It describes the setup and limitations and Static IP Address configuration requirements for managing docked laptops. Updated APRIL 06, 2025 ID: 000137843

How to Enable TPM 2.0 on Dell Computers for Windows Security

Learn how to activate Trusted Platform Module (TPM) 2.0 on your Dell personal computer for enhanced security features like BitLocker, Secure Boot, and Windows Hello. This article supports Windows 11, Windows 10, and Windows 8(8.1). Updated APRIL 04, 2025 ID: 000189676

Drivers and Downloads FAQs

This article provides answers to frequently asked questions about Dell drivers and how to use the Dell Support Drivers website. Learn what Dell drivers are available, how to download and install a Dell driver, and more. Updated APRIL 04, 2025 ID: 000123347

Error Codes on Dell Commercial and Consumer Products

How to troubleshoot hardware error codes including PSA and ePSA, hard drive, and printer errors as well as Windows error codes. Updated APRIL 04, 2025 ID: 000124354

Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse

Pairing Dell Bluetooth keyboard and mouse have connect buttons. Updated APRIL 04, 2025 ID: 000132534

Camera and Microphone Not Working in Windows 11 or Windows 10

Facing camera or microphone issues in Windows 11 or 10? Explore simple steps to resolve privacy settings and get your devices working again on desktops, laptops, and tablets. Updated APRIL 04, 2025 ID: 000133755

How to Enable Fast Access Facial Recognition Software on Dell Systems

Download link for Facial Recognition package. Updated APRIL 04, 2025 ID: 000148624

Understanding Beep Codes on a Dell Desktops

This article takes you through the beep codes for the Dell Inspiron, Vostro, OptiPlex, and XPS desktop computers. Updated APRIL 04, 2025 ID: 000124349

PCI and PCI Express Slots Uses and Troubleshooting Explained

Learn about PCI and PCI Express, their differences, and how they enhance computer performance. Discover common PCI Express errors and troubleshooting steps to resolve issues. Updated APRIL 04, 2025 ID: 000123517

Understanding Surge Protectors and How They Protect Your Electronics

What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan. Updated APRIL 04, 2025 ID: 000145629

Resolving error code 2000-0251 when launching the ePSA diagnostics on a Dell personal computer

This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell personal computer. Updated APRIL 03, 2025 ID: 000139065

Resolving a TPM Error Seen During BitLocker Encryption on a Dell personal computer

This article provides information about how to resolve an issue with a TPM error during BitLocker Encryption. The error that is reported is "A required TPM measurement is missing." Updated APRIL 03, 2025 ID: 000126671

Using scripting or automation for TPM firmware updates from Dell

This article provides information about guidelines for automating or using scripts to install or manage Dell TPM firmware updates. Updated APRIL 03, 2025 ID: 000129290

TPM is Unable to Change Between 1.2 or 2.0 Because TPM is Owned

This article describes an issue where the TPM cannot be configured because it is in an owned state. Updated APRIL 03, 2025 ID: 000139777

Micron 2200S PCIe NVMe SSD's Exhibit No Drive Detected and Intermittent Blue Screen Errors

The following article provides information about resolving reliability errors such as a failure to detect the drive, or Blue Screen issues. They are identified with Micron PCIe Non-Volatile Memory Express (NVMe) 2200S solid state drive (SSD)s. (Despite having installed the Micron 2200S 1060 firmware.) Updated APRIL 03, 2025 ID: 000126687

Guidance for Keeping Your Dell Technologies Equipment Clean

Find out more about how to clean your Dell equipment. Updated APRIL 03, 2025 ID: 000133659

Log in Problems after Running Updates in the Ubuntu Operating System

The following article provides information about how to resolve a start-up or log-in issue in Ubuntu when restarting after running driver and software updates. Updated APRIL 03, 2025 ID: 000129836

Perform a Windows Clean Boot in Windows 10 and 11 to Resolve Software Conflicts

The process of performing a clean boot in Windows 10 and 11 to troubleshoot software conflicts. Updated APRIL 03, 2025 ID: 000102564

Dell Command | Deploy Driver Packs for Precision Models

Deploy Driver Packs for Precision Models. Updated APRIL 03, 2025 ID: 000109842

Dell Laptop, Tablet, and Desktops Tested for Windows 11 Compatibility

This article lists those Dell products that have been tested for compatibility with each version of Windows 11. Updated APRIL 03, 2025 ID: 000054430

Dell Computers Eligible for Upgrade from TPM Version 1.2 to 2.0

The following article provides information about which computers ship from Dell and can upgrade the Trusted Platform Module (TPM) from firmware version 1.2 to version 2.0. Updated APRIL 02, 2025 ID: 000132583

Troubleshoot Wi-Fi Not Working Issues and Connect to Your Wi-Fi Network

Resolve Wi-Fi connection problems when your computer does not connect to Wi-Fi. Learn steps for fixing Wi-Fi issues on your Dell computer, ensuring reliable connectivity. Updated APRIL 02, 2025 ID: 000132488

Windows 11 and Windows 10 Wired Internet Connection Usage and Troubleshooting Guide for the Home

For help in Windows 11 and Windows 10 with setting up, connecting, sharing files, photos, music, and troubleshooting your wired network see the appropriate section. Updated APRIL 02, 2025 ID: 000133413

Bluetooth Troubleshooting and Usage Guide

For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, see the sections below. Updated APRIL 02, 2025 ID: 000126781

How to Troubleshoot Display or Video Issues on a Dell Monitor

This article provides information about how to troubleshoot and fix common display or video issues on a Dell monitor. Updated APRIL 02, 2025 ID: 000132354

How to Run a Diagnostic Test on a Dell Monitor

This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors. Updated APRIL 02, 2025 ID: 000124390

Dell Monitor Not Turning On or Has No Power and Power LED is Off

Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems. Updated APRIL 02, 2025 ID: 000132245

What Is System Memory (RAM)

Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory. Updated APRIL 02, 2025 ID: 000148441

Dell Factory Image Restore or Reset Options May Not Appear in the WRE on Some Dell Systems

This article describes missing Factory Image Restore and Reset options in the Windows Recovery Environment on some Dell Systems shipped with Windows 10 pre-installed. Updated APRIL 01, 2025 ID: 000135137

How to Identify and Repair Malware or Virus Infected Computers

This is an article that takes you through identifying and repairing a virus or malware infection on your computer. Dell strongly recommends you recover your system image on the computer instead. Updated APRIL 01, 2025 ID: 000129494

How to Configure Intel Based RAID on a Dell Computer

The following article is a guide to configuring Redundant Arrays of Inexpensive Disks Controller (RAID) on a Dell computer using the Intel Matrix Storage software. Updated APRIL 01, 2025 ID: 000132392

How to Download Drivers That Are Unavailable on Dell Support Website

If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS. Updated MARCH 31, 2025 ID: 000129450

How to Troubleshoot Hard Drive or solid state drive Issues on a Dell Computer

The article provides information about how to troubleshoot and resolve hard drive (HDD) or solid state drive (SSD) issues on a Dell computer. Updated MARCH 31, 2025 ID: 000132300

How to Resolve Hard Drive or solid state drive Issues on your Dell Computer

This article provides information about how to troubleshoot and resolve common hard drive (HDD) or solid state drive (SSD) issues on a Dell computer. Updated MARCH 31, 2025 ID: 000179526

How to find the product model number of your Dell computer

Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications. Updated MARCH 30, 2025 ID: 000124353

Dell Products: How to Create a Support Request Online for Your, In-warranty Dell Product

This article explains the procedure to open a Service request using the Dell support page. Updated MARCH 30, 2025 ID: 000132371

How to Find Warranty Status and Information for Your Dell Product

Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product. Updated MARCH 30, 2025 ID: 000132024

Understanding and Troubleshooting Hard Disk Drive or Solid State Drives on Dell Computers

This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer. Updated MARCH 30, 2025 ID: 000179003

How to Troubleshoot No POST or System Startup Issue on a Dell Desktop

Dell desktop. Discover steps to fix issues such as blank screens, overheating, hardware replacement, and CMOS battery failure. Find expert solutions to get your Dell desktop up and running. Updated MARCH 30, 2025 ID: 000130881

How to Troubleshoot Power Issue on a Dell Desktop or All-in-One

If your Dell desktop or all-in-one (AIO) desktop is not able to turn on, follow the troubleshooting steps to help you resolve power issues. Learn how to perform basic checks to identify why your desktop is not able to turn on. Updated MARCH 30, 2025 ID: 000125186

How to scan a Service Tag QR code or Barcode

Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device. Updated MARCH 28, 2025 ID: 000130977

Ownership Transfer and Dell Product Registration Guides

Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how. Updated MARCH 28, 2025 ID: 000125103

Fix Wired, Wireless, and Bluetooth Mouse Not Working Issues

Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer. Updated MARCH 28, 2025 ID: 000124626

Keyboard Troubleshooting and Usage: The Definitive Guide

Create a Windows Password Reset USB Flash Drive for Password Recovery

Learn how to create a Windows password reset USB flash drive in Windows 11 and 10. Use a password recovery USB flash drive to reset your Windows login password. Updated MARCH 28, 2025 ID: 000135680

Dell Family Driver Packs

This article provides information about Dell Family Driver Packs. Updated MARCH 28, 2025 ID: 000180534

How To Deploy a Windows Operating System on a Dell Computer using SCCM

This article provides an overview along with information about how to deploy a Windows Operating System to a Dell Computer. Using the System Center Configuration Manager (SCCM) Software. Updated MARCH 27, 2025 ID: 000138964

Live Security Professional Removal Guide

The following article provides information about how to uninstall/remove Live Security Professional from your Dell computer. Most of the steps are not covered under your warranty and are carried out at your own risk. Updated MARCH 27, 2025 ID: 000137955

How to Troubleshoot and Reinstall the Operating System on Precision Desktop Workstations

This article provides information about troubleshooting operating system issues with Precision Desktop Workstations. Updated MARCH 27, 2025 ID: 000137762

Security Scanner Malware Removal Guide

This article provides information about removing the Security Scanner Malware from your Dell computer. Most of the steps here are not covered under your warranty and are carried out at your own risk. Updated MARCH 27, 2025 ID: 000137106

Advanced Driver Restore Using Dell Command Update

This article explains how to initiate an Advanced Driver Restore in the Dell Command Update tool. Advanced Driver Restore provides a one-click installation of drivers. It allows all drivers to be installed following Reinstallation of Windows. Also, it can be used for reinstalling system drivers to fix driver corruption issues. Updated MARCH 27, 2025 ID: 000177525

USB 3.0 Device is Recognized as USB 2.0 on a Dell Computer

Learn how to resolve a USB 3.0 device recognized as USB 2.0 device on a Dell computer. Updated MARCH 26, 2025 ID: 000135207

Windows Autopilot - Preparing Your Computer for Service

The following article describes the Autopilot deregistration and re-registration steps to prepare a computer for repair or replacement. Updated MARCH 24, 2025 ID: 000127897

How To Use the Intel My WiFi Technology

This article provides information about Intel My WiFi technology. Find answers to frequently asked questions about Intel My WiFi technology. Updated MARCH 24, 2025 ID: 000152668

How to Check the Hardware Configuration of a Dell Computer

This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool. Updated MARCH 19, 2025 ID: 000149095

Reset Virtual Shadow Copy Service

Windows Volume Shadow Copy Service can sometimes experience file changes rendering it unable to perform necessary tasks. Some of the tasks the VSS service performs are disk snapshot creation, backup program snapshots, and used by Microsoft Windows Hyper-V to create Virtual Machine checkpoints. Updated MARCH 17, 2025 ID: 000216324

How to Flash the BIOS or UEFI on a Dell Desktop or Laptop with a USB Flash Drive or Thumb Drive

Information about how to update your BIOS on a Dell Desktop or Laptop computer using a USB thumb drive and the boot once menu. Updated MARCH 17, 2025 ID: 000123870

How to Install Windows 11 or Windows 10 From a Dell Windows Recovery DVD

Use our guide to learn how to successfully install Windows 11 and Windows 10 on a Dell computer with a Dell Windows Recovery DVD. Updated MARCH 17, 2025 ID: 000132479

DisplayPort over USB Type-C Adapters Not Supported on OptiPlex and Dell Precision Desktop and Rack Workstations with Specific Add-in Cards

DisplayPort (DP) over USB Type-C adapters not supported with OptiPlex desktops or Precision Workstations using Sunix USB 3.1 Type-C Add-in card or Dell Precision Thunderbolt 3 Add-in Card. Updated MARCH 17, 2025 ID: 000125432

Unlocking BIOS Hard Drive Passwords for NVMe Drives is Not Supported on Dell Computers

Why unlocking BIOS hard drive passwords for NVMe drives is not supported on Dell computers and explore alternative methods to reset or clear your NVMe drive password. Updated MARCH 17, 2025 ID: 000126556

Sound Not Working in Google Chrome

Resolve no audio issue while playing YouTube on Google Chrome. Updated MARCH 17, 2025 ID: 000127781

Microsoft Office Outlook Exchange Error 80090016 After a System Board Replacement

Steps to fix an Outlook 80090016 error after you have the system board replaced on your Dell computer. Updated MARCH 17, 2025 ID: 000137758

What the Headless Operation Mode Active POST message means and how to stop it appearing during start-up

The following article explains what the Headless Operation Mode Active message during Power On Self-Test (POST) means. It takes you through how you can stop it from appearing during the computers start up. Updated MARCH 17, 2025 ID: 000139731

How to Set up Dual Monitors or Multiple Monitors in Windows

Learn how to set up dual or multiple monitors in Windows, adjust dual screen settings, and configure up dual or multiple monitors for better productivity, in Windows 11 and Windows 10. Updated MARCH 14, 2025 ID: 000134286

How to Fix the Windows 10 Infinite Boot Loop Problem

This article provides a solution to your Windows 10 computer sticking in an infinite loop when starting up. Updated MARCH 14, 2025 ID: 000147138

Ubuntu Linux BIOS Update, BIOS Reset or Motherboard Replacement, No Boot Error in Precision and XPS

This article describes a no boot issue that affects XPS and Precision computers running Ubuntu Linux. This occurs after replacing the motherboard or updating/restoring the BIOS to default settings. Updated MARCH 14, 2025 ID: 000177068

How to Reinstall or Factory Reset Windows 11 on Your Computer

Learn how to reset or reinstall Windows 11 on your Dell computer. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more. Updated MARCH 14, 2025 ID: 000192698

Windows 11 - Incorrect Operating System Version Reported

This article talks about an issue where specific applications and computer settings on Windows 11 detects the Operating System as Windows 10. Updated MARCH 14, 2025 ID: 000193571

Loss of Sound Quality Two to Three Minutes after Plugging in a USB Headset

The following article provides information about a sound quality issue that is seen after plugging in a USB Headset. Updated MARCH 14, 2025 ID: 000195820

Monitor Drops LAN Connectivity

This article describes what to do when your Dell monitor drops its RJ45 LAN connection intermittently while connected to your Dell computer. Updated MARCH 14, 2025 ID: 000196925

Driver Detection Not Available Message During Automated Driver Scan

This article provides information about the Driver Detection not Available message that appears on the Dell support driver download page. Updated MARCH 14, 2025 ID: 000200106

Dell Optimizer Collaboration Touchpad Icons Not Lighting Up During Active Zoom Meeting

Dell Optimizer Collaboration Touchpad feature requires an active operating system (OS) user account login in order to sync with Zoom. Updated MARCH 14, 2025 ID: 000200676

Intel Iris Xe Graphics Shows As Intel UHD Graphics on a Dell Desktop or Laptop

This article provides information about the issue where Intel Iris Xe Graphics shows as Intel UHD Graphics. Updated MARCH 14, 2025 ID: 000203922

Dolby Digital Plus Codec Availability in Various Windows 11 Operating Systems

The following article provides information about the availability of the Dolby Digital Plus codec on Dell Windows 11 based computers. Updated MARCH 14, 2025 ID: 000239726

Applications Cannot Open When Started Out of Box with No Internet Connection

This article provides information about how to start the applications successfully when starting the operating system for the first time. Updated MARCH 14, 2025 ID: 000239646

You Cannot Uninstall the PremierColor Application from Precision Workstations

The following article provides information about an application removal issue on Precision Workstations. It takes you through using a method that does remove the PremierColor application. Updated MARCH 14, 2025 ID: 000227879

Dell Optimizer and MyDell Network Features Do Not Work in Windows 11 24H2

Information about the network features in Dell Optimizer & MyDell no longer working under Windows 11 24H2 when location services are disabled. Updated MARCH 14, 2025 ID: 000225844

Ubuntu 22.04 Cheese Application Preview Screen Stops Responding, is Not Smooth, or an Error Appears While Playing Recorded Video

Information about the Ubuntu Cheese application having issues while in use. Updated MARCH 14, 2025 ID: 000225566

Unable to Complete Initial Activation for Office 2021 or 365 Preinstalled on a Dell Computer

This article provides information about how to successfully complete initial activation for your Office 2021 or 365. Updated MARCH 14, 2025 ID: 000224996

Intune Fails to Deploy Dell Optimizer Version 4.2.2 When Downloaded from the Microsoft Store

Information about Intune not deploying Dell Optimizer version 4.2.2 if it is downloaded from the Microsoft Store. Updated MARCH 13, 2025 ID: 000224821

BIOS Update Through Windows Update Fails on Computers with a Discrete Graphics Processing Unit (GPU)

This article gives information about a scenario where a Dell BIOS update fails when done through Windows Update. Updated MARCH 13, 2025 ID: 000216539

How to Pair Dell Bluetooth Devices in Windows 11 and Windows 10

Learn how to add (pair) Bluetooth devices in Windows 11 and Windows 10. Get step-by-step instructions to connect Bluetooth devices such as keyboards, mice, speakers, and headsets, and how to troubleshoot pairing issues. Updated MARCH 13, 2025 ID: 000136692

Windows Update KB5025885 Prevents Reinstallation of Microsoft Windows

This article describes the impact of KB5025885 on Windows Updates after May 09, 2023 that may prevent the booting of Microsoft Windows. Potential workarounds are also provided. Updated MARCH 13, 2025 ID: 000213253

Certain Alienware Accessories are Not Detected in Alienware Command Center v6.0 or later

Information about Alienware Command Center (AWCC) not detecting certain Alienware mouses, keyboards, and headsets are crucial for troubleshooting and resolving connectivity issues. Updated MARCH 13, 2025 ID: 000209740

How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer

This article provides information about how to identify and troubleshoot blue screen or stop errors on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors. Updated MARCH 13, 2025 ID: 000123379

Dell BIOS and UEFI Update Download and Installation Guide

Information about how to download and install the latest BIOS or UEFI updates on a Dell computer. This guide covers accessing BIOS or UEFI, updating using USB or Windows, and recovering corrupt BIOS or UEFI on Dell computers. Updated MARCH 13, 2025 ID: 000124211

How to Run a Power Supply Unit Self-Test On a Dell Desktop or All-in-One Computer

Learn how to run a self-test diagnostic on the power supply unit of a Dell desktop or all-in-one computer. Built-in Self Test (BIST) helps determine if the power supply unit is working. Updated MARCH 13, 2025 ID: 000125179

Dell Display Pixel Guidelines

This article provides information about Dell's display resolution guidelines for LCD panels of Dell monitors and laptops. Learn what a dot or pixel is, what the Premium Panel Exchange is, how to identify a bright or dead pixel on the LCD panel and more. Updated MARCH 13, 2025 ID: 000126004

How to Upgrade or Install System Memory or RAM in a Dell Computer

This article provides information about upgrading or installing the system memory or RAM on a Dell computer. Identifying the correct memory type, the number of modules that are supported on a computer, and the maximum memory that is supported is important to understand before purchasing or upgrading the memory on a computer. Updated MARCH 13, 2025 ID: 000129299

How to Download and Install Bluetooth Driver for Windows 11 and Windows 10

Learn how to download and install Bluetooth drivers for Windows 11 and Windows 10. Resolve any Bluetooth driver errors and ensure reliable Bluetooth connectivity on your device. Updated MARCH 13, 2025 ID: 000132386

How to Perform a Hard Reset on a Computer Easily and Effectively

A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem. Updated MARCH 13, 2025 ID: 000139016

Booting to the Advanced Startup Options Menu in Windows 11, and Windows 10

The following article provides information about how to boot to the Windows 11, or Windows 10 advanced startup options menu on your Dell computer. Updated MARCH 13, 2025 ID: 000147155

How to Download and Install Dell Drivers and Firmware

This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on. Updated MARCH 13, 2025 ID: 000183911

Operating System Install Methods when You Do Not Use a CD or DVD Drive

The following article has information and links on the various ways that you can install, restore, reset, and reinstall your Operating System on a Dell Computer. Updated MARCH 12, 2025 ID: 000132963

Troubleshoot and Fix Running Slow personal computer Issues on Your Computers

Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency. Updated MARCH 11, 2025 ID: 000178928

Log Collector Example Script

This article provides an example log collector script for the Windows operating system. Updated MARCH 10, 2025 ID: 000203831

How To Enable or Disable Hardware Virtualization on Dell Systems

This article describes how to enable or disable Hardware Virtualization on Dell systems. Updated MARCH 10, 2025 ID: 000195978

How to Make a Bootable USB Flash Drive Using Diskpart

This article provides instructions on how to create a bootable USB flash drive using the Diskpart utility. Updated MARCH 10, 2025 ID: 000136959

Customer Self-Replaceable Parts

Learn what a Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU) is and guidance on how to replace these parts. Updated MARCH 10, 2025 ID: 000133412

How to Restore the BIOS or UEFI (System Setup) to Factory Defaults on a Dell Computer

Learn how to reset the BIOS or UEFI to factory default settings on a Dell laptop. Follow step-by-step instructions for UEFI BIOS utility factory reset, resetting BIOS without display, and restoring BIOS in Windows 10 and Windows 11. Updated MARCH 10, 2025 ID: 000125291

How to Check the System Configuration on Your Dell Computer

This guide explains how to check your computer's components list online. This includes hardware, software, and services purchased with the computer. Updated MARCH 10, 2025 ID: 000125283

How to Create and Use the Dell Recovery and Restore USB drive

Learn how to create a Dell Recovery and Restore USB drive, and how to use the drive to restore the operating system on a nonworking device. Updated MARCH 10, 2025 ID: 000125230

How to Stop Computer and Laptop Overheating and Shut Down Issues

Is your personal computer overheating or your laptop running hot and shutting down? Learn the causes of laptop overheating, how to prevent an overheating laptop, and steps to fix a computer that overheated and shut down. Updated MARCH 10, 2025 ID: 000130867

How to Perform a BIOS or CMOS Reset and Clear the NVRAM on Dell Computers

The following article provides information about resetting the Basic Input/Output System (BIOS) for your Dell computer. This includes methods for resetting the Complementary metal-oxide-semiconductor (CMOS), the motherboard BIOS, and the BIOS without a display. This guide helps to restore your BIOS to default settings and clear the nonvolatile random access memory (NVRAM) on your Dell computer. Updated MARCH 10, 2025 ID: 000124377

Optical Disk Drive is Unable to Write or Burn Data to a Disc

Learn how to troubleshoot and resolve a CD, DVD, or Blu-ray drive not writing or recording data to a disk. Find information to diagnose and resolve issues if your CD, DVD, or Blu-ray drive is not able to write, burn, record to a disk. Updated MARCH 07, 2025 ID: 000179508

Understanding Desktop Power Button Colors and Blinking Indicators

Learn why the power button on your Dell desktop changes colors or blinks. Understand power states, troubleshooting steps, and how to resolve power issues efficiently. Updated MARCH 07, 2025 ID: 000138267

Install Ubuntu Operating System on USB Drive for Troubleshooting

Know how to install Ubuntu on a USB drive to troubleshoot system issues. Follow step-by-step instructions to create a bootable USB and run Ubuntu without affecting your installed Operating System. Updated MARCH 07, 2025 ID: 000119771

How to Troubleshoot Fan Issues

This article provides information about how to troubleshoot and fix issues if the computer fan is not working, the fan noise is loud, the fan is spinning slowly, and so on. Updated MARCH 07, 2025 ID: 000179087

How to Reset or Clear the BIOS Password

See the information about how to reset or clear the passwords in the BIOS or UEFI (also called System Setup) of a Dell desktop, laptop, or all-in-one computer. Find information about how to recover a forgotten or lost BIOS password. Updated MARCH 07, 2025 ID: 000131024

Flashing the BIOS from the F12 One-Time Boot Menu

Learn how to update the BIOS on your computer using the BIOS executable file that is copied to a USB drive from the One Time Boot menu. Updated MARCH 07, 2025 ID: 000128928

How to Troubleshoot a USB Port When it is Not Working

This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions to fix USB issues if a USB port is not working. Updated MARCH 07, 2025 ID: 000132048

BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key

To help with locating previously stored BitLocker recovery keys, this article describes the different storage options that each Windows operating system supports. Updated MARCH 07, 2025 ID: 000124361

Computer Restarts or Shuts Down Intermittently, Locks Up, Stops Responding or an Error Occurs.

This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. Updated MARCH 07, 2025 ID: 000132224

A Reference Guide to the Precision Workstation Diagnostic Indicators

This article is a reference guide to the various methods used on Dell Precision workstations to diagnose No POST faults during startup. Updated MARCH 07, 2025 ID: 000153002

How to Select and Change Audio Output Device in Windows 10

Learn how to change the audio output device in Windows 10 on your Dell computer. Follow simple steps to select external speakers or headphones for better sound control. Updated MARCH 05, 2025 ID: 000189443

Windows 11 Wireless Networking Usage and Troubleshooting Guide for the Home

Explore this article to troubleshoot wireless networking for your home network on Windows 11. Also, for help with setting up, connecting, sharing files, photos, music, and troubleshooting your wireless network see the appropriate section. Updated MARCH 04, 2025 ID: 000192048

Replacement Hardware Bound to Windows Autopilot

The following article shows you how to fix Window Autopilot Domain issues after replacing parts or receiving a computer replacement. This applies to computers that run Windows 10 and Windows 11. Updated MARCH 02, 2025 ID: 000132036

How to Update the Dell BIOS in the Ubuntu or Linux Environment

The following article provides information about updating the BIOS on your Dell desktop or laptop running Ubuntu or some other type of Linux? Updated FEBRUARY 28, 2025 ID: 000131486

Troubleshooting Wireless Networking Issues

This article provides helpful information and links for basic wireless network troubleshooting. More specifically, this article focuses on 802.11a, b, g, n, or ac networks. This article does not cover Mobile Broadband (cellular-based wireless) or Bluetooth (also known as WPAN). Updated FEBRUARY 27, 2025 ID: 000127788

The Wired Network Adapter Still Cannot Connect

Follow the steps when the wired adapter did not connect. Updated FEBRUARY 27, 2025 ID: 000128276

Dell Wireless Headset WL3024 or WL7024 Not Detected in Dell Peripheral Manager When Using Bluetooth Connection

This article provides information about the Dell Wireless Headset WL3024 or WL7024 behavior with Dell Peripheral Manager. Updated FEBRUARY 27, 2025 ID: 000219052

DSA-2024-282: Security Update for Dell Client Platform for an OpenSSL Vulnerability

Dell Client Platform remediation is available for an OpenSSL vulnerability that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 25, 2025 ID: 000226216

DSA-2025-005: Security Update for Dell Client Platform for Intel Platform Update - February 2025.1 Advisories

Dell Client Platform remediation is available for multiple vulnerabilities addressed in Intel Platform Update - February 2025.1 advisories that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 25, 2025 ID: 000239036

Touch Screen Not Working on Dell Laptops, All-In-One desktops, and Monitors

Learn how to troubleshoot touch screen issues on Dell laptops, All-In-One desktops, and monitors. Follow step-by-step solutions for unresponsive, inaccurate, or intermittent touch functionality. Updated FEBRUARY 25, 2025 ID: 000132121

Troubleshoot Multiple Monitor Issues and Fix External Monitor Connection Issues

Troubleshoot multiple monitor issues and fix common external monitor connection issues. Find steps to resolve display issues when using multiple monitors in Windows. Updated FEBRUARY 24, 2025 ID: 000132851

Bulk Ownership Transfer

See the step-by-step instructions on how to download and fill out the Bulk Ownership Transfer form. Updated FEBRUARY 24, 2025 ID: 000212140

Windows 10: Unable to Add or Use the Hello PIN Sign-In Option

Troubleshoot Windows Hello PIN issues on Windows 10. Learn how to change, reset, or set up your Microsoft PIN to resolve sign-in problems and resolve error messages. Updated FEBRUARY 24, 2025 ID: 000143725

How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer

How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options. Updated FEBRUARY 21, 2025 ID: 000181163

How to Automatically Download and Install Drivers on a Dell Computer

This article provides information about how to scan your Dell computer for driver updates, and automatically download and install the latest drivers. Updated FEBRUARY 21, 2025 ID: 000133088

How to Run a Diagnostic Test Using SupportAssist

This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer. Updated FEBRUARY 21, 2025 ID: 000198182

How to Install Dell Drivers in the Correct Order

This article provides information about how to download and install the device drivers in the correct order on a Dell desktop or laptop. Updated FEBRUARY 21, 2025 ID: 000132394

How to Run a Dell Online Diagnostic Test

This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website. Updated FEBRUARY 21, 2025 ID: 000181161

Windows 10: Quick User Guide

This article provides information about quickly getting up and running after updating to the Windows 10 operating system. Updated FEBRUARY 21, 2025 ID: 000138854

How to Get the PPID Number of the Motherboard on a Dell Computer

This article provides information about how to find the Piece Part Identification (PPID) number of the motherboard. Getting the motherboard serial number on a Dell Computer without physically removing any parts. Updated FEBRUARY 20, 2025 ID: 000125347

How to Troubleshoot CD, DVD or Blu-Ray Drive Problems

This article helps you identify the type of optical drive or optical disk issue based on the symptoms and provide links to helpful troubleshooting resources. Updated FEBRUARY 20, 2025 ID: 000126039

Resetting the BIOS to Default Configuration on a System May Not Match the BIOS Settings Configured from the Factory

This article provides the information about resetting the BIOS default configuration on a system not matching the BIOS settings that are configured from the factory. Updated FEBRUARY 20, 2025 ID: 000129861

Updating the BIOS on Dell Systems With BitLocker Enabled

This article provides information about steps to carry out before updating your BIOS on systems with BitLocker encryption enabled. Also, what to do if a latest BIOS update has caused a BitLocker error. Updated FEBRUARY 20, 2025 ID: 000134415

A Guide to Identifying the Source of an Abnormal Noise on a Dell Computer

This is a troubleshooting guide that helps to identify abnormal noises on your Dell computer. It takes you through where the noise is, what type of noise it is and how to proceed once it has been identified. Updated FEBRUARY 20, 2025 ID: 000137253

Contact Dell Support to Reset a Lost BIOS Password

Lost your Dell BIOS password? Learn how to get support for resetting BIOS System, Administrator, or hard drive passwords. Follow our guidelines to regain secure access to your Dell computer. Updated FEBRUARY 19, 2025 ID: 000140298

Security Support Policy for Dell Display Manager and Dell Peripheral Manager

This policy provides details on the Dell Technologies Security Support Policy for the following Dell Technologies products: Dell Display Manager, Dell Peripheral Manager. Updated FEBRUARY 19, 2025 ID: 000128900

How to Print Screen in Windows Using the Print Screen Key

How to use the Print Screen key in Microsoft Windows 11 and Windows 10 to capture screenshots and use the Snipping Tool. Updated FEBRUARY 18, 2025 ID: 000147539

Frequently Asked Questions Regarding NVMe Solid-State Drives (SSDs)

This article provides information about "New Technology (NVMe, Skylake chipset, and so forth…)" and their interaction during Windows installation on computers with the Intel Skylake Chipset. Updated FEBRUARY 17, 2025 ID: 000143245

DSA-2025-021: Security Update for Dell Client Platform BIOS for a Weak Authentication Vulnerability

Dell Client Platform BIOS remediation is available for a Weak Authentication Vulnerability that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 17, 2025 ID: 000258429

Optical Disk Drive is Unable to Eject the Disc

Troubleshoot issues related to the CD, DVD, or Blu-ray drive on your Dell Desktop or Laptop computer. Updated FEBRUARY 17, 2025 ID: 000139665

Step-by-Step Guide to Convert from MBR to GPT

How to convert a disk to GPT format using a Windows installation DVD or USB, Windows Disk Management or MBR2GPT.exe. Updated FEBRUARY 17, 2025 ID: 000137854

Desktops with NVIDIA GeForce Graphics Card Encounter Blue Screen Errors

This article provides information about a blue screen error seen on Dell desktops with NVIDIA GeForce Graphics cards installed. Updated FEBRUARY 17, 2025 ID: 000222850

Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)

See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column. Updated FEBRUARY 14, 2025 ID: 000181167

DSA-2024-368: Security Update for Dell Client Platform for Intel Graphics Software Advisory

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Software that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 14, 2025 ID: 000227992

How to Start Windows in Safe Mode with Networking

Learn how to boot into Safe Mode with Networking in Windows 10 and 11. Use Safe Mode to troubleshoot system issues, access the Internet, and fix startup problems on your computer. Updated FEBRUARY 13, 2025 ID: 000148239

How to Run BIOS Verification Using Dell Trusted Device

Learn how to run BIOS verification using Dell Trusted Device on your computer. Learn how to interpret the results of Dell Trusted Device BIOS verification. Updated FEBRUARY 13, 2025 ID: 000130811

A Guide to Webcams on Dell Computers with Ubuntu Operating Systems

This article provides information about webcams and their use in Dell laptops and desktops with Ubuntu operating system. Updated FEBRUARY 13, 2025 ID: 000129819

How To Resolve the 'There are currently no power options available' Error

The following guide provides information about resolving a Windows operating system on-screen error. You see the power error: 'There are currently no power options available.' Updated FEBRUARY 11, 2025 ID: 000215524

DSA-2024-384: Security Update for Dell Client Platform for Intel Ethernet Adapter Complete Driver Pack Advisory

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Ethernet Adapter Complete Driver Pack that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 11, 2025 ID: 000228320

Troubleshooting Incomplete Shutdowns in Windows 10

Discover steps to resolve Windows 10 shutdown issues with our guide. Learn about the Fast Startup feature, full shutdown methods, and command-line solutions. Ensure your system shuts down completely for optimal performance. Updated FEBRUARY 11, 2025 ID: 000124687

How to Troubleshoot a RAID Hard Drive Problems on a Dell Computer

This article provides information about how to identify and resolve issues with RAID on a Dell computer. Updated FEBRUARY 11, 2025 ID: 000137791

What is DisplayPort: Origins, Features, and Benefits

Explore the evolution of DisplayPort technology. Learn about its origins, features, and benefits. Discover how DisplayPort compares to other interfaces. Updated FEBRUARY 11, 2025 ID: 000134877

How to Write Special Characters and Symbols in Windows

Learn about ways to type special characters and symbols in Windows, including using keyboard shortcuts and alt codes using the Character Map. Updated FEBRUARY 10, 2025 ID: 000175486

What Are PCIe SSDs and How to Use Them As a Boot Drive for a Dell Computer

This article is a guide to the various types of solid state drive (SSD) that fit in the PCIe connector on your motherboard. This guide also explains what is involved in using such a drive as your main boot driver on a Dell computer. Updated FEBRUARY 09, 2025 ID: 000132410

How to Troubleshoot a Dell Desktop Monitor

This article provides information about how to identify and resolve the various issues that you can have with a Dell Desktop Monitor. Updated FEBRUARY 09, 2025 ID: 000132110

A Guide to the External Ports and Connectors on a Dell Computer

This article details the types of ports and connectors that you can find on a computer. Computers that Dell is shipping or has shipped in the last 10 years. We also provide a guide to the older color code convention for ports and connectors. Updated FEBRUARY 09, 2025 ID: 000132029

Dell SupportAssist for PCs and Tablets Installation Issue

Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide. Updated FEBRUARY 09, 2025 ID: 000131491

How to Unlock BitLocker When It Stops Accepting Recovery Keys

This article contains information regarding a workaround to unlock BitLocker when it stops accepting key inputs to unlock. Updated FEBRUARY 09, 2025 ID: 000130549

How RAM Speed Affect the Performance of a Computer

Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency. Updated FEBRUARY 09, 2025 ID: 000129805

Automatic BitLocker Device Encryption for Dell Computers

BitLocker encryption provides robust security for Dell computers. Learn about necessary requirements, vital hardware specs, and key management steps for effective Windows security. Updated FEBRUARY 08, 2025 ID: 000124701

How to Set up Multiple Monitors in Microsoft Windows 11 and Windows 10

Learn how to setup dual or multiple monitors in Microsoft Windows and troubleshoot dual or multiple monitor issues. Learn how to connect your computer to a TV or a Dell wireless monitor. Updated FEBRUARY 08, 2025 ID: 000024883

How to Identify and Resolve Noise Issues on your Dell System

This article contains information about how to identify and resolve noise issues on Precision Desktop Workstations. Updated FEBRUARY 07, 2025 ID: 000139407

Network Controller (network adapter) Troubleshooting and Usage

This article provides links to information regarding the use and troubleshooting of the network controller (network adapter) in your computer. Updated FEBRUARY 07, 2025 ID: 000131723

How to recover a Dell Ubuntu Image on your Dell Computer

This article takes you through the Ubuntu operating system reinstallation process on a Dell computer. Updated FEBRUARY 07, 2025 ID: 000131480

Microphone Muted or Media Playback Paused on the Dell WL7024

This article provides information about headset mute issue, and playback pause issue occur on the Dell Wireless Headset WL7024. Updated FEBRUARY 07, 2025 ID: 000223535

Using Dell Command Configure to Set The Asset Tag Information of Your Dell Computer

This article contains information about how to use Dell Command | Configure or Client Configuration Toolkit (CCTK) to set the asset tag information in the BIOS for computers running a Windows operating system. Updated FEBRUARY 06, 2025 ID: 000129633

How to Use and Troubleshoot Non-Dell Branded Printers

This article provides general troubleshooting steps and links to information for your Non-Dell branded printer. Updated FEBRUARY 06, 2025 ID: 000129397

Steps for Fixing Windows Computers that Do Not Wake Up or Resume from Suspend or Hibernate Mode but Will Power On

The following article contains information about multiple troubleshooting steps to fix sleep, suspend, and hibernate issues on Windows computers that turn on. Updated FEBRUARY 06, 2025 ID: 000129781

How to Boot into Safe Mode in Windows 11 or Windows 10

This article provides step-by-step instructions on how to boot into safe mode in Windows 11 or Windows 10. Updated FEBRUARY 06, 2025 ID: 000124344

Where Can I Download Drivers and Dell Installed Software for My Dell Computer

This article describes the various download locations for drivers, software on the Dell Support website, and their purpose. Updated FEBRUARY 06, 2025 ID: 000131797

How to Repair the EFI Bootloader on a GPT Hard Drive for Windows Operating Systems

This article provides information about how to resolve an issue with the Extensible Firmware Interface (EFI) Bootloader for the Windows 10 and 11 Operating Systems. Where the bootloader is not booting correctly on a GUID Partition Table (GPT) Hard Drive. Updated FEBRUARY 06, 2025 ID: 000124331

How to Create Windows Recovery Media and USB Recovery Disk for Your Dell Computer

Create a Windows 10 recovery media for your Dell computer. This guide covers using a Windows recovery disk or USB to restore Windows if there are system issues. Essential for reinstallation and troubleshooting on Dell PCs Updated FEBRUARY 06, 2025 ID: 000177164

How to Identify the Integrated Video Port on a Dell Desktop Computer

This is a quick and simple guide to help you identify which ports on your desktop computer use the integrated Graphics Processing Unit (GPU). Identify which ports use added hardware such as dedicated graphics cards with their GPU and memory. You can read through the following information for methods that help you correctly identify the video ports. Updated FEBRUARY 06, 2025 ID: 000137967

Using the Dell BIOS Data Wipe function for OptiPlex, Precision and Latitude Systems

This article provides the information on using the Dell BIOS Data Wipe function for select OptiPlex, Precision and Latitude systems manufactured after November 2015. Updated FEBRUARY 06, 2025 ID: 000134997

How to Start or Stop Windows Services for Troubleshooting

Learn how to open Services in Windows and manage them for troubleshooting. Explore methods to start or stop Windows Services, force stop Services using the command line, and control Services. Updated FEBRUARY 05, 2025 ID: 000126393

Create or Modify Hard Drive Partitions in Windows 11 and Windows 10

Create and manage disk partitions in Windows 11 and 10. Use Disk Partition Manager to create simple partitions, use unpartitioned space, and organize drives. Updated FEBRUARY 05, 2025 ID: 000143677

General Maintenance Guidelines For a Dell Computer

This article provides information about general maintenance guidelines for a Dell computer. Updated FEBRUARY 05, 2025 ID: 000124077

How to Get Support for Dell Digital Delivery

This article covers how to obtain support for Dell Digital Delivery products sold directly through Dell. Updated FEBRUARY 04, 2025 ID: 000123251

The Windows Out of Box Experience (OOBE) Fails When You Start Your Dell Computer for the First Time

The following article provides information about how to resolve the rare occasions when Windows OOBE fails. This is seen when you start the out of box setup on your Dell computer. Updated FEBRUARY 04, 2025 ID: 000135587

Windows 11 and Windows 10: Troubleshooting sleep and hibernation issues on your Dell Computer

This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Window 11 and Windows 10. Updated FEBRUARY 04, 2025 ID: 000129843

Windows 10 Upgrade from Windows 7 and 8.1 Using Different Methods

Upgrade your Dell computer or tablet to Windows 10. Learn how to upgrade Windows 7 to Windows 10, handle river updates, common issues, and essential steps for a smooth upgrade process. Updated FEBRUARY 04, 2025 ID: 000130221

How to Access the UEFI and BIOS Firmware Setup Screens with Microsoft Windows 10 and 11

The following article provides information about accessing the Unified Extensible Firmware Interface (UEFI) or BIOS with Microsoft Windows 10 or 11 on a Dell computer. Updated FEBRUARY 04, 2025 ID: 000126121

Dell computers tested for update to Windows 11

This article lists Dell computers that have previously been tested for upgrade from Windows 10 to Windows 11, and to update from Windows 11 to Windows 11 2022 Update (build 22H2). Beginning with Windows 11 Build 23H2, Dell will not provide a list of update testing between versions of Windows 11. However, Dell will continue to support the factory installed operating system and updates provided by Microsoft through Windows Update. Updated FEBRUARY 03, 2025 ID: 000187485

How to Find and Activate Microsoft Office 2019, 2021, 2024 or 365 on Your Dell Computer

Learn how to activate Microsoft Office 2019, 2021, 2024, or 365 on your Dell computer. Follow our instructions for activation, system requirements, and troubleshooting tips for smooth setup. Updated FEBRUARY 03, 2025 ID: 000175225

Create Bootable USB for Windows using Dell Diagnostic Deployment Package

How to create a bootable USB flash drive for BIOS updates, OS installations, and non-booting computers using the Dell Diagnostic Deployment Package (DDDP). Updated FEBRUARY 03, 2025 ID: 000145519

Factory Reset, Restore, or Reinstall Microsoft Windows on a Dell computer

See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer. Updated FEBRUARY 03, 2025 ID: 000124379

PowerEdge: Assign and Unassign hot spare in system setup in PERC Controller 10

This article provides the information of how to assign or unassign a global dedicated hot spare for a hard drive. Updated JANUARY 31, 2025 ID: 000177797

Dell Command | PowerShell Provider Does not work properly or cannot import into PowerShell

The following article provides information about Dell Command | PowerShell Provider (DellBIOSProvider) not working correctly or importing correctly to Windows PowerShell. Updated JANUARY 31, 2025 ID: 000151982

Shut down, Sleep, Hibernate, or Change the Power Plan in Windows 11 and Windows 10

Learn how to shut down, use sleep and hibernate modes, edit power plans, and prevent your Windows 11 or Windows 10 computer from turning on during hibernation. Follow the steps to optimize power settings. Updated JANUARY 30, 2025 ID: 000132056

How to Run System File Checker in Windows

How to use the System File Checker (SFC) command "sfc /scannow" to scan and repair system files in Windows. System File Checker (SFC) helps repair corrupt files that cause boot-related issues. Updated JANUARY 30, 2025 ID: 000126064

Short Battery Life for the Alienware AW720H Headset

This article provides information about the Alienware AW720H headset battery life is less than expected. Updated JANUARY 30, 2025 ID: 000222485

How to Diagnose and Resolve Common Desktop Memory Issues

This article provides information about what memory issues can be seen and how to troubleshoot them on a Dell Desktop computer. Updated JANUARY 30, 2025 ID: 000126068

Platform Configuration Register 7 Binding Not Possible Message When Used with TPM and BitLocker

Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker. Updated JANUARY 30, 2025 ID: 000203995

General Information about Hard Drive and BIOS Passwords for Dell Computers

About hard drive (HDD) and BIOS passwords on Dell computers. Discover setup instructions, troubleshooting tips, and how to handle password issues. Updated JANUARY 29, 2025 ID: 000132226

Microphone Not Working Due to Privacy Settings in Windows 11 or Windows 10

This article provides information about microphone issues. Updated JANUARY 28, 2025 ID: 000133024

Frequently Asked Questions (FAQs) About the HDMI Port on a Dell Computer

This article provides answers to the most frequently asked questions about the High-Definition Multimedia Interface (HDMI) port on a Dell computer. Updated JANUARY 28, 2025 ID: 000139468

How to Run Windows Startup Repair on a Dell computer

This article provides instructions on how to run Windows Startup Repair in Windows 11 and Windows 10. Startup Repair is a Microsoft Windows feature that can fix problems with files that are required to boot the operating system. Updated JANUARY 28, 2025 ID: 000123362

Resolve No Power, No POST, No Boot or No Video Issues

This article is a guide to identifying and resolving start-up or power issues with your Dell computer. Is it a No Power with no signs of life? Do you see a No POST with Diagnostic LEDs or Beeps? Is it a No Boot which cannot load the Operating System? A No Video where the device starts but nothing that is seen on the display? Updated JANUARY 28, 2025 ID: 000125609

Audio Driver Issue After Windows 10 Update KB4343909

This article contains information about how to fix audio driver issues after installing Windows 10 Update KB4343909. Updated JANUARY 27, 2025 ID: 000123786

How to Troubleshoot No Sound on a Computer or Fix Computer Audio Problems

How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices. Updated JANUARY 27, 2025 ID: 000179019

How to Use System Restore in Microsoft Windows

This article provides information about System Restore in Microsoft Windows. Learn how to create a restore point and how to restore the system files and settings in Microsoft Windows. Find step-by-step instructions to recover the computer using the System Restore feature in Microsoft Windows. Updated JANUARY 27, 2025 ID: 000148025

How to reset a custom BIOS Splash screen to the Dell Splash Screen

The following article provides a step-by-step guide on how to revert a Dell computer with a custom BIOS splash screen to the default Dell Splash screen. Updated JANUARY 27, 2025 ID: 000129832

Troubleshooting Ports on your Dell Laptop or Desktop Computer

The following article takes you through identifying and troubleshooting the ports and connectors on a Dell laptop or desktop computer. Updated JANUARY 24, 2025 ID: 000136835

How to Download and Install Adobe Products Sold at Dell

Discover the step-by-step instructions for installing Adobe software on your Dell computer in our comprehensive guide, ensuring a smooth installation process. Updated JANUARY 24, 2025 ID: 000177712

Troubleshooting Video Issues With a Graphics Card Fitted in a Dell Desktop

The following article provides information about identifying if a graphics card is fitted and what ports to use. It provides instructions about how to troubleshoot the software and hardware to identify and resolve video issues. Updated JANUARY 23, 2025 ID: 000175323

Identifying the Correct Video Connectors to use on your Computer to Prevent No Video

The following article provides a guide to the Video connectors. How to resolve No Video issues where the user has plugged up to the wrong ports on the monitor, computer, or any combination of the above. Updated JANUARY 23, 2025 ID: 000133328

How to Remove, Recover or Reset Microsoft Local Account Password for Windows 10

Understand how to remove the password from Windows 10. Learn how to disable login passwords, manage account security, and simplify access to your laptop or Personal Computer. Updated JANUARY 23, 2025 ID: 000132604

How to Get Rid of a Virus and other Malware from Windows computers

Effective methods for how to remove malicious malware from your personal computer and how to delete malware from your computer. Ensure your Windows system is secure with the latest tools and tips. Updated JANUARY 23, 2025 ID: 000124387

Troubleshooting Optical Drive Recognition Issues in Windows

Learn how to diagnose and fix CD, DVD, or Blu-Ray drive recognition problems in Windows 11 and Windows 10 on Dell Desktop or Laptop computers. Updated JANUARY 23, 2025 ID: 000134006

How to Create Windows Installation Media for Windows 11 and Windows 10 using the Media Creation Tool

Create Windows installation media for Windows 11 and 10 with Media Creation Tool. Choose your media type (USB or DVD) and follow easy steps for OS upgrades or reinstalls. Updated JANUARY 23, 2025 ID: 000132439

How to Change the Video Settings or Improve Text in Windows 11 and Windows 10

Learn how to change the display or video settings in Microsoft Windows 11 and Windows 10 on your Dell computer. Find information about how to change the screen resolution, refresh rate and size of fonts, icons and improve text. Updated JANUARY 23, 2025 ID: 000129416

Troubleshooting Sleep and Hibernation Issues on a Dell Computer Running Windows 11

This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Windows 11. Updated JANUARY 23, 2025 ID: 000192067

How to Use the Windows 10 and 11 MSCONFIG utility on Dell Computers

The following article is a guide to the Microsoft Configuration (MSCONFIG) utility in Windows 10 and Windows 11 operating systems on Dell Laptops and Desktops. Updated JANUARY 23, 2025 ID: 000136771

Bluetooth Power Save Setting Causing Connectivity Issues

This article describes a how to troubleshoot a Bluetooth device loses connection intermittently in Windows 11 and Windows 10. Updated JANUARY 22, 2025 ID: 000122996

Which Wireless Networking Adapter is Installed in Your Dell Computer

Find step-by-step instructions on how to identify the wireless network adapter that is installed in your computer in Windows. Updated JANUARY 17, 2025 ID: 000129554

Change Intel Advanced Wi-Fi Adapter Settings to Improve Slow Performance

Changing the advanced Wi-Fi adapter settings in Windows may help to prevent slow performance and intermittent connection. Follow the instructions for steps on how to access these settings. Updated JANUARY 17, 2025 ID: 000132395

Dell Optimizer 6.0 Overview and Common Questions

Explore the power of Dell Optimizer - your guide to enhanced performance, AI-driven optimizations, and seamless Windows experiences. Learn more now. Updated JANUARY 16, 2025 ID: 000273253

How to Optimize the System Memory (RAM) on a Dell Computer

This article provides information about how to optimize the memory using the Disk Defragmenter option. Updated JANUARY 15, 2025 ID: 000123120

Anti-virus Exclusions for Dell Trusted Device

Learn about the recommended file, folder, processes, and file type anti-virus exclusions for Dell Trusted Device. Updated JANUARY 14, 2025 ID: 000224151

How to Replace a Dell Warranty Part

This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools. Updated JANUARY 13, 2025 ID: 000202007

Migrate Outlook Email, Calendar, Contacts to a New Computer Using a PST File

Transfer Outlook email, calendar, and contacts to another computer using a PST file. Learn how to export Outlook items to an Outlook Data File (.pst) and import them seamlessly. Updated JANUARY 10, 2025 ID: 000138994

How to Install Ubuntu with Multiple Custom Partitions on Your Dell Computer

This article provides information about how to use the Ubuntu Linux Operating System Install. How to create and use multiple partitions on the Hard Drives in your Dell computer. Updated JANUARY 10, 2025 ID: 000131391

How to Install Ubuntu and Windows 8 Through Windows 11 as a Dual Boot on your Dell Computer

This article takes you through installing Ubuntu as a dual boot on a Dell computer with a Windows 8 through Windows 11 operating system. Updated JANUARY 10, 2025 ID: 000131253

How to Connect a Laptop or Desktop Computer to a TV Wired or Wirelessly

Learn how to connect a laptop or computer to a TV using the different connection options (wired and wirelessly). See the guides on how to project, stream to a TV for seamless viewing. Updated JANUARY 08, 2025 ID: 000155875

Obtaining the Driver Pack File for Operating System Deployment to Latitude, OptiPlex and Precision Workstation Systems

This article provides information about Utilizing .exe files when deploying operating system images with Microsoft System Center Configuration Manager (SCCM). Updated JANUARY 08, 2025 ID: 000131045

How to Configure Ubuntu Linux After First Installed on your Dell Computer

This article takes you through how to configure and get the most out of your Dell PC after installing Linux Ubuntu as your main operating system. Updated JANUARY 08, 2025 ID: 000131676

How to Roll Back a Device Driver on Dell Windows Computers

Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update. Updated JANUARY 08, 2025 ID: 000148845

Installing Printer Drivers from Previous Windows Versions

Learn to install printer drivers from older Windows versions when current drivers are unavailable. Includes instructions for resolving compatibility issues for inkjet and laser printers. Updated JANUARY 08, 2025 ID: 000133495

Getting started with your Dell Linux personal computer

This page is a guide to getting started with the Linux operating system on a new Dell personal computer. Updated JANUARY 07, 2025 ID: 000131338

Troubleshooting Touchpads and Other Input Devices in Ubuntu on a Dell Computer

The following article provides troubleshooting instructions to identify and resolve an input device issue on a Dell computer running the Ubuntu operating system. (Touchpad, Mouse, Touchscreen, and so on.) Updated JANUARY 07, 2025 ID: 000129814

How to Find SSD or Hard Drive Firmware Revision and Update

How to determine the firmware version of your storage device and update it if required. Updated JANUARY 06, 2025 ID: 000175541

How to Permanently Disable Windows Defender in Windows with Group Policy Editor

Discover how to disable Windows Defender when using a third-party antivirus. Follow these steps to permanently disable Defender in Windows using the Group Policy Editor. Updated JANUARY 06, 2025 ID: 000108754

Trusted Platform Module (TPM) Upgrade or Downgrade Process for Windows 10 Operating System

This article covers TPM changes in Windows 10 when upgrading or downgrading. Updated JANUARY 06, 2025 ID: 000126503

Windows 10 Media Creation Tool: Install and Upgrade Guide and Dell Support

Learn how to use Microsoft Windows 10 Media Creation Tool for Dell computers. Upgrade, create installation media, and reinstall Windows 10 step-by-step. Updated JANUARY 06, 2025 ID: 000125245

How to Access the RAID Controller Setup in UEFI Configured Computers

This article is a guide to access and manage RAID in the UEFI BIOS and IRST User Interface on Precision, OptiPlex, Alienware, and Other Dell products. RAID configurations in the UEFI BIOS configuration cannot be accessed through the legacy CTRL+I or CTRL+H hotkey combinations. Updated JANUARY 06, 2025 ID: 000140131

How to use Windows Push-Button Reset to reinstall Windows on a Dell Computer

Learn how to use Windows Push-Button Reset to restore your Windows operating system to factory settings. Updated JANUARY 06, 2025 ID: 000147320

How to Enable or Disable Tablet Mode and Autorotation on your Laptop in Windows 10

How to enable Tablet Mode in Windows 10 when using your 2-in-1 laptop and learn how to disable Tablet Mode if necessary. This guide also covers Autorotation on laptops, including steps for enabling and disabling Autorotation for improved functionality. Updated JANUARY 02, 2025 ID: 000132403

Precision Workstation: RAID Controller Setup

The following article talks about the Dell Precision Fixed Workstations and setting up RAID using the RAID controller cards. Updated DECEMBER 31, 2024 ID: 000133184

Optical Disk Drives CD DVD, and Blu-Ray is Unable to Read

Learn how to troubleshoot issues with your CD, DVD, or Blu-ray drive on Dell desktops and laptops. Follow these steps to resolve problems with unrecognized or unreadable disks. Updated DECEMBER 30, 2024 ID: 000179516

Alienware Headset Does Not Work When Connected Using 3.5 mm Cable

This article provides information about an issue with the Dell Alienware headset when connected using a 3.5mm cable. Updated DECEMBER 23, 2024 ID: 000209764

Unable to Turn on Alienware Wireless Gaming Headset AW720H, AW725H, or AW920H Upon Arrival

This article provides information about how to turn on Alienware Wireless Gaming Headset upon arrival. Updated DECEMBER 23, 2024 ID: 000213964

How to Troubleshoot Wired Ethernet Issues on a Dell Desktop

This article provides information about how you can identify and resolve issues with the onboard wired Ethernet controller on a Dell Desktop. Updated DECEMBER 20, 2024 ID: 000179426

Using BIOSConnect to Recover SupportAssist OS Recovery Partition

BIOSConnect helps you recover your computer's recovery partition in case of hard drive failure or corruption of the original partition. Updated DECEMBER 20, 2024 ID: 000177771

BIOS and Operating System Requirements to Met Support Secured-core Personal Computing

The article provides information about what is the BIOS option setting on your personal computer. settings in the system BIOS must be configured to support Secured-Core PC, On Intel Whiskey Lake systems with Microsoft Windows 10 version 19H1 and beyond or for Intel Comet Lake systems with Windows 10 version 20H1 and beyond perform the following steps in the operating system. Updated DECEMBER 17, 2024 ID: 000124038

Dell Precision Optimizer - information, download, and FAQ

This page provides information about the Dell Precision Optimizer. Updated DECEMBER 13, 2024 ID: 000130761

Slow internet speed using Killer Ethernet adapters

The Killer Control Center software allows you to set a speed limit to your wired connection. Configuring a low value results in slower speeds when connected through a wired connection. Updated DECEMBER 13, 2024 ID: 000135709

Command-Line Switches for Dell BIOS Updates

This article provides information about Command Line switches to employ when managing Dell BIOS updates. Updated DECEMBER 12, 2024 ID: 000136752

How to Uninstall Microsoft Office 365 from Your Dell Computer

Fully uninstall Microsoft Office 365 from your Dell computer. This guide covers removal methods for Windows 11 and 10, including using Control Panel, the Easy Fix Tool, and manual uninstallation. Updated DECEMBER 12, 2024 ID: 000132032

How to Replace Common Parts in your Full-Size or Mini-Tower Dell desktop

This article provides video guides on how to replace common parts for full size and mini-tower Dell desktops. Updated DECEMBER 11, 2024 ID: 000106106

How to enable trusted platform module using a ConfigMgr 2007 task sequence

Follow these steps for creating a task sequence to Enable TPM on a Dell Business Client System (Latitude, OptiPlex, or Precision Workstation). Updated DECEMBER 10, 2024 ID: 000139735

Installing a PCIe Card in Windows: A Comprehensive Guide

Learn to install a PCIe card in a Windows system. Find tips on PCIe slots, adapter options, and easy, step-by-step installation instructions Updated DECEMBER 09, 2024 ID: 000126038

Learn how to back up and restore files in Windows 10

Learn how to back up and restore in Windows 10 with File History. Updated DECEMBER 09, 2024 ID: 000193501

What is Windows Hello and How to Set it Up in Windows 11 and Windows 10

Windows Hello is a more personal way to sign in to your Windows 11 and Windows 10 devices with a look or a touch. You get enterprise-grade security without having to type in a password. Updated DECEMBER 09, 2024 ID: 000148929

How to Clear and Wipe a Hard Drive

Learn how to clean (erase data or wipe data) and reset your hard drive. This guide covers wiping, cleaning up your hard drives (HDD), and securely removing all data to prepare your drive for reuse or sale. Updated DECEMBER 05, 2024 ID: 000134730

How to Help Resolve SD or Memory Card Reader Not Working on Your Computer

Dell computer not reading Secure Digital (SD) cards, mini-SD cards, microSD cards, or SD USB adapters not showing up? Learn how to troubleshoot and resolve issues like undetected memory cards, read/write errors, and missing drive letters. Updated DECEMBER 04, 2024 ID: 000150063

Where can I find parts available for my Dell Computer online

Looking for Dell replacement parts or Dell laptop parts? Find Dell computer parts and spare parts online. Learn how to use the Dell support page to buy Dell parts. Updated DECEMBER 03, 2024 ID: 000136422

Resolving Computer Does Not Shut Down or Turns Itself Back on

Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue. Updated DECEMBER 03, 2024 ID: 000126172

How to remove "ghost" or non-attached monitors showing in Windows display settings

Follow these general guidelines for resolving the issue of extra, or "ghost", monitors showing in the Windows Display Settings. Updated DECEMBER 03, 2024 ID: 000108307

How to Rotate Screen Using Keystrokes on Intel Graphics

Learn how to flip the screen on a Dell laptop or rotate your personal computer screen with simple keystrokes. Fix an upside-down display and adjust your screen orientation on any Windows device. Updated NOVEMBER 23, 2024 ID: 000132039

Troubleshoot External Speakers Not Working on Personal Computer

Having trouble with external speakers not working on your Personal Computer? Learn how to fix external speaker issues in Windows, including solutions for Personal Computer speakers not working, set default output, running diagnostics, and update drivers. Updated NOVEMBER 22, 2024 ID: 000124155

Defrag Your Computer to Boost Speed with the Disk Defragmenter in Windows

Learn how to defrag your hard drive with the disk defragmenter in Windows 11 and Windows 10. Improve performance by reducing fragmentation and speeding up your personal computer. Updated NOVEMBER 22, 2024 ID: 000177397

How to Identify and Resolve memory issues on Precision Desktop Workstations

This article contains links to Knowledge Base articles detailing how to identify and resolve memory issues on Precision Desktop Workstations. Updated NOVEMBER 22, 2024 ID: 000129123

How to Wake a Computer or Monitor From Sleep, Standby, Suspend or Hibernate

How to wake up your computer from sleep mode, troubleshoot monitor standby issues, and resolve why your monitor keeps going to sleep in Windows 10 and 11. Updated NOVEMBER 21, 2024 ID: 000130380

How to Enable Boot from CD or DVD Option with UEFI Boot Mode Enabled

Learn how to enable boot from CD or DVD option in the Unified Extensible Firmware Interface (UEFI) BIOS with UEFI boot mode enabled. Updated NOVEMBER 21, 2024 ID: 000124391

Dell Business Client Update Catalog

The Dell Business Client Update Catalog automates the patch process of system updates for Dell Business Client systems in Microsoft Configuration Manager. Updated NOVEMBER 21, 2024 ID: 000133115

Removing the Test Mode Watermark From the Windows 10 Desktop

The Windows 10 Test mode message may present itself in one of two different ways. See the section that matches what is on your computer. Updated NOVEMBER 20, 2024 ID: 000190354

Reinstall Windows or Linux using the Dell OS Recovery Image

Learn how to download a Dell OS recovery image and restore your Windows operating system. This is ideal for scenarios like computer crashes, hard drive replacements, or other software issues. Updated NOVEMBER 20, 2024 ID: 000123667

DSA-2024-243: Security Update for Dell Client Platform for Intel® Platform Update 2024.3 Advisories

Dell Client Platform BIOS remediation is available for multiple vulnerabilities addressed in Intel® Platform Update 2024.3 Advisories that could be exploited by malicious users to compromise the affected system. Updated NOVEMBER 20, 2024 ID: 000225475

How to Flash the BIOS on a Dell Computer using BIOSConnect

The following article provides information about updating the BIOS on your computer using the DellConnect feature. This feature lets you update the BIOS to the latest revision outside of the Operating System. Updated NOVEMBER 20, 2024 ID: 000226691

DSA-2024-281: Security Update for Dell Client Platform for Multiple OpenSSL Vulnerabilities

Dell Client Platform remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system. Updated NOVEMBER 20, 2024 ID: 000226215

Introduction to Dell Gaming PCs

Ready to play? Learn what makes gaming computers standout from regular computers, and what kind of computer you require to play the latest games. Updated NOVEMBER 19, 2024 ID: 000152785

How to Fix No Sound on PC and Troubleshoot Audio Problems in Windows 11

Solve audio issues in Windows 11 with this guide. Learn to use troubleshooters, update drivers, manage audio services, and adjust settings to restore sound quickly. Updated NOVEMBER 19, 2024 ID: 000197391

Scanning for Spyware, Malware and Adware (Windows Defender)

Detect and remove spyware, malware, and adware on Windows with Windows Defender. Follow steps to scan, update, and protect your personal computer against infections for enhanced security. Updated NOVEMBER 19, 2024 ID: 000138081

How Do I Look for Dell Reliable Memory Technology (RMT) Errors to Confirm Memory Issues and Locations on Precision Workstations?

This article provides information about where to find the Dell Reliable Memory Technology (RMT) errors to confirm memory issues and the Dual Inline Memory Module (DIMM) location reported on Precision fixed workstations. Updated NOVEMBER 19, 2024 ID: 000064540

Dell Data Wipe (NIST 800-88r1, IEEE 2883-2022) Supported Storage Media Sanitize Actions

Information about supported commands for Dell Data Wipe. Updated NOVEMBER 15, 2024 ID: 000186133

Alienware Tri-Mode Wireless Gaming Headset AW920H Has No Sound on One Side

An Alienware Tri-Mode Wireless Gaming Headset AW920H may not have sound on one side of the headphones. Updated NOVEMBER 15, 2024 ID: 000209850

How to Uninstall Microsoft Office 2013 from your Dell Computer

The following article provides information about how to completely uninstall Microsoft Office 2013 on your Dell computer for Windows 11 and Windows 10. Updated NOVEMBER 15, 2024 ID: 000137505

Microphone is Not Working on Some Alienware Headsets

Resolving AW720HA, AW720H, AW725H, AW920H, AW520H Alienware headsets microphone to not working. Updated NOVEMBER 13, 2024 ID: 000217402

DSA-2024-241: Security Update for Dell Client Platform for Intel® Ethernet Controller and Adapter Software Advisories

Dell Client Platform remediation is available for multiple vulnerabilities within Intel® Ethernet Controller and Adapter Software that could be exploited by malicious users to compromise the affected system. Updated NOVEMBER 13, 2024 ID: 000225473

How to Recover the BIOS on a Dell Computer or Tablet

This article provides information about what is BIOS recovery and how to recover the BIOS on select Dell computers or tablets. The BIOS recovery feature helps recover the computer from a Power On Self-Test (POST) or a boot failure that is caused by a corrupt BIOS. Updated NOVEMBER 13, 2024 ID: 000132453

A Guide to removing the Core Applications in Windows 10

The following article provides information about how to uninstall the integrated applications (APPs) that come with the Windows 10 Operating System. Updated NOVEMBER 13, 2024 ID: 000139431

Dell Family Driver Packs for Windows 10 21H1, 21H2, and Windows 11 21H2

Dell Family Driver Packs for Older Win10 Versions and platforms Updated NOVEMBER 12, 2024 ID: 000220060

How to Check if the HDD Password is Present Using Dell Tools

The following article provides information about checking for Hard Disk Drive (hard drive) password present using the Dell Command Application. Updated NOVEMBER 12, 2024 ID: 000123172

How to Import Dell Trusted Device Results into Absolute Using Custom Device Fields

This article provides the steps to import Dell Trusted Device (DTD) into Absolute using Customer Device Fields (CDF). Updated NOVEMBER 11, 2024 ID: 000240629

How to Link to the Dell Diagnostic Partition from your Ubuntu Linux Operating System on a Dell Computer

This article takes you through how to reconnect the Dell Diagnostics Partition to your Linux Ubuntu Operating Install if it did not come from the factory installed with that operating system. Updated NOVEMBER 11, 2024 ID: 000131660

Dell Recovery Drive Changes after the Windows 10 April 2018 Update

This article provides information about issues/changes seen with the recovery drive on a Dell computer after the Windows 10 April 2018 update is installed. Updated NOVEMBER 11, 2024 ID: 000140283

How to View Dell Trusted Device Results in Absolute

This article provides the steps to view Dell Trusted Device results in the Absolute dashboard. Updated NOVEMBER 08, 2024 ID: 000240614

How to Use the Dell Product Support Site to Maintain your Dell Computer

This article shows your how to use the Dell Support site to keep your Dell computer running smoothly. Updated NOVEMBER 06, 2024 ID: 000129068

Microphone Static on Alienware Dual Mode Wireless Gaming Headset AW720H

Learn about what to do if your Alienware Dual Mode Wireless Gaming Headset | AW720H causes static or distortion when using the headset microphone. Updated OCTOBER 29, 2024 ID: 000222520

Alienware AW920H Headset has Intermittent Audio Issues with Windows 11

Information about intermittent audio issues with the Alienware AW920H headset and Windows 11. Updated OCTOBER 29, 2024 ID: 000222484

Microphone Not Working Correctly on the Alienware Dual Mode Wireless Gaming Headset AW720H

This article provides information about how to resolve microphone issues on the Alienware Dual Mode Wireless Gaming Headset AW720H. Updated OCTOBER 28, 2024 ID: 000214135

What Are the Different Types of Viruses, Spyware and Malware That Can Infect My Computer

This guide explains viruses, malware, Trojan horses, worms, and adware threats, along with tips on how to protect your Dell personal computer from infections. Updated OCTOBER 24, 2024 ID: 000132699

Dell Precision and OptiPlex Optional Module Information

This article contains information about the optional port module cards available for Dell Precision and OptiPlex systems. Updated OCTOBER 22, 2024 ID: 000177676

Windows 10 Reports That You Are On a Temporary Profile

The following article provides information about an issue with Windows 10 reporting that you are signed in with a temporary profile on your Dell computer. It takes you through various methods to resolve this. Updated OCTOBER 17, 2024 ID: 000134012

Microsoft Office 2021 PIPC for Japan Activation Issue

During Office 2021 Activation in Japan (PIPC) the customer may see the wording “Office 2019” reflected at the start of Microsoft’s Redeem the license, Associate it to an MSA and Activate complete process given the Office Preinstall Bits on the box from the factory. Updated OCTOBER 17, 2024 ID: 000192208

Troubleshoot Microsoft Outlook Running Slow or Locking Up

This article provides information about troubleshooting Microsoft Outlook performance issues on your Dell computer. Updated OCTOBER 16, 2024 ID: 000138178

Service Tag, Product ID Search Error, or Part Number Results

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number. Updated OCTOBER 15, 2024 ID: 000196860

Windows Activation Fails with error 0x803fa067 After a Motherboard Replacement

Windows fails to activate automatically after having the motherboard replaced. The Windows activation status changes to error 0x803fa067. Updated OCTOBER 15, 2024 ID: 000218462

How to Remove Malware Infections from a Dell Computer

This article provides a general guide for removing malware on your Dell Computer. Most of the steps are not covered under your warranty and are carried out at your own risk. Updated OCTOBER 10, 2024 ID: 000137122

What are the Windows Events Associated to Security Score Results

This article provides Windows event log examples after the security assessment is complete for Dell Trusted Device. Updated OCTOBER 09, 2024 ID: 000233967

Dell Data Wipe

This article provides information about the Dell Data Wipe feature on Dell BIOS and instructions on use of this feature. Updated OCTOBER 08, 2024 ID: 000146892

No Onboard RAID with Intel Optane Acceleration

Systems with Optane acceleration enabled cannot support a RAID array using the onboard RAID controller. Updated OCTOBER 07, 2024 ID: 000123770

Optane enabled system may not boot when a Hard Drive or Optane device fails

OptiPlex, Precision or Alienware Optane Enabled system will not boot if Optane device or SATA drive fails Updated OCTOBER 04, 2024 ID: 000143589

I forgot or can no longer access the email address I used for Dell "My Account" – what can I do?

Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address. Updated OCTOBER 02, 2024 ID: 000175479

Access Device Manager in Windows 10 and 11 Using Shortcuts and CMD Commands

Access Device Manager in Windows 10 and 11 using various shortcuts, Command Prompt methods, the Run Box, and more for efficient hardware management. Updated SEPTEMBER 30, 2024 ID: 000123570

How to View Dell Trusted Device Events in Windows Event Viewer

Learn how to use the Event Viewer in Windows to monitor Dell Trusted Device statuses for BIOS Events & Indicators of Attack, BIOS Verification, and more. Updated SEPTEMBER 30, 2024 ID: 000223952

How to Use Secured Component Verification (on Cloud)

Learn how to get and set up the Secured Component Verification (on Cloud) service (SCV). SCV verifies the integrity of components inside your Dell computer. Updated SEPTEMBER 30, 2024 ID: 000223140

How to Use the Dell Trusted Device Local Console

The Dell Trusted Device Local Console is an application that provides the security status of the local endpoint and recommended actions for security monitoring. Updated SEPTEMBER 30, 2024 ID: 000223887

How to Set a BIOS Admin Password on a Dell Computer

Learn how to set a BIOS admin password on a Dell computer. The BIOS admin password is also known as the BIOS administrator password. Updated SEPTEMBER 30, 2024 ID: 000219905

How to Set a Dell System BIOS Password

Steps on configuring a system BIOS password for a Dell computer. Updated SEPTEMBER 29, 2024 ID: 000219524

How to View Dell Trusted Device BIOS Verification Results in CrowdStrike Falcon

Dell Trusted Device BIOS Verification telemetry can be integrated with the CrowdStrike Falcon platform using the following configuration details. Updated SEPTEMBER 27, 2024 ID: 000226602

How to Identify an Unknown Device in Device Manager

This article contains information about steps for identifying unknown devices in Windows Device Manager. Updated SEPTEMBER 27, 2024 ID: 000151898

How Do I Change My Blu-Ray Regional Code Settings in My Disc Player?

Learn how to change your Blu-Ray (BD) player's region code. This guide covers finding your disc's region, understanding Blu-Ray player Region Codes, and step-by-step instructions. Updated SEPTEMBER 27, 2024 ID: 000151519

Guide to Secured Component Verification (On Cloud)

What is Secured Component Verification (On Cloud)? Learn the keys to ensure that your hardware components are validated and trusted. Updated SEPTEMBER 27, 2024 ID: 000212756

Dell Encryption Enterprise and Personal Self-Encrypting Drive Pre-Boot Authentication does not Activate on UEFI Computers Running Windows 7

This article includes information when pre-boot authentication does not activate. Updated SEPTEMBER 26, 2024 ID: 000126125

An understanding of both your Microsoft Windows downgrade rights and downgrading from Windows 8, 8.1 and 10

This article provides information about Microsoft's position on Downgrade rights for valid Microsoft Operating systems. Updated SEPTEMBER 23, 2024 ID: 000138362

How to Locate your System Service Tag Using Windows PowerShell

How to locate the service tag of your Dell device using Windows PowerShell, as Microsoft has deprecated the WMI Command-Line (WMIC) tool, making Command Prompt no longer a viable option. Updated SEPTEMBER 20, 2024 ID: 000130711

How to Install an Intel Optane M.2 NVMe Accelerator into your Existing Dell OptiPlex, Inspiron, Precision, and Alienware Computers

Installation of the Intel Optane M.2 form factor NVMe accelerator into your existing Dell OptiPlex or Alienware computers with Windows 10 and a Kaby Lake processor. Updated SEPTEMBER 19, 2024 ID: 000132484

DSA-2024-260: Security Update for Dell Client Platform BIOS for an Improper Input Validation Vulnerability

Dell Client Platform BIOS remediation is available for an Improper Input Validation vulnerability that could be exploited by malicious users to compromise the affected system. Updated SEPTEMBER 18, 2024 ID: 000225776

Dell Notebook or Desktop Video Shows a Square Artifact

This article gives you information about fixing your Dell laptop or desktop that shows a square artifact in the middle of your screen. Updated SEPTEMBER 12, 2024 ID: 000127567

Deploy Driver Pack Catalog for Streamline OS Deployments

Learn how to efficiently manage and download Dell Driver Packs for OS deployment across Latitude, OptiPlex, Precision, and Tablet systems with automation tools. Updated SEPTEMBER 11, 2024 ID: 000122176

How to Arrange an Out of Warranty Repair on Your Dell Computer

This article serves as a guide to provide useful tips and guidance on arranging an out of warranty repair for your Dell computer. Updated SEPTEMBER 06, 2024 ID: 000132374

How to Reset the Real-Time Clock (RTC) to Recover Your Dell Desktop System

This article provides information about how to reset the Real-Time Clock (RTC) on a Dell Inspiron, OptiPlex, Dell Precision, Vostro, or XPS Desktop computer. In certain scenarios, resetting the Real-Time Clock (RTC) can help recover your Dell Inspiron, OptiPlex, Dell Precision, Vostro, or XPS Desktop computers from no POST, no power, or no boot issues. Updated SEPTEMBER 05, 2024 ID: 000126023

Returning Service Parts to Dell (US Only)

This article provides information about how to return service parts to Dell in the United States Region only. Updated SEPTEMBER 05, 2024 ID: 000178919

Intel Thunderbolt Support in Windows

This article describes Intel Thunderbolt platform/device support and changes for Windows Operating Systems as of April 6, 2018. Updated SEPTEMBER 04, 2024 ID: 000148498

Differences Between M2 Cards M2 Slots Keys Sizes and Types

Learn to distinguish M.2 cards, including slots, keys, sizes, and types. Understand M.2 slot functionality, M.2 and PCIe interfaces, and the M.2 platform's versatility. Updated SEPTEMBER 03, 2024 ID: 000144170

Problems With Desktop Monitors and Laptop Screens

This article helps you identify the display or video issue based on symptoms that you notice and provides links to Dell knowledge base articles for troubleshooting steps. Updated SEPTEMBER 03, 2024 ID: 000124516

80 Plus/Gold/90 Percent Efficiency Dell Power Supply Information

About Dell's 80 Plus Gold power supplies, offering up to 90% efficiency in desktop and mini-tower systems. Discover how this energy-efficient option enhances performance and reduces power consumption. Updated AUGUST 30, 2024 ID: 000135152

Dell Chat Support Best Practices

This article contains information about steps that you can take to troubleshoot issues before contacting Dell Chat Support. Updated AUGUST 30, 2024 ID: 000133535

Realtek USB 3.0 Ethernet Adapter is Enumerated as a CD-ROM Device After Installing Windows When Using MDT or SCCM

This article contains information about the Realtek USB 3.0 Ethernet adapter being enumerated as a CD-ROM device. Updated AUGUST 30, 2024 ID: 000123568

Hard Drive Locked Error During the Install of Windows 10

This article explains how to fix a hard drive locked error when installing Windows 10. Updated AUGUST 30, 2024 ID: 000131936

"Balanced" or "Dell" Power Profiles are Causing Throttling of the Central Processing Unit (CPU)

This article explains how to set the power profiles to decrease the throttling of the CPU. Updated AUGUST 30, 2024 ID: 000139695

Computer Name Shows as Desktop-XXXXXX on Dell Systems that Ship with Windows 10

This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX. Updated AUGUST 30, 2024 ID: 000137111

Dell Recovery with USB: Reinstall the OS Using a Direct Media Drive

Information about Dell recovery and OS reinstallation using Direct Media USB. Updated AUGUST 30, 2024 ID: 000129655

How to Identify and Remove Fixed Optional Pop-out Blanking Plates on your Desktop

The following article provides information about identifying the optional blanking plates on your Dell desktop and how to remove them safely if needed. Updated AUGUST 30, 2024 ID: 000145566

"The computer or remote device does not accept the connection" error message

This article provides the steps to resolve the "The computer or remote device does not accept the connection" error message displayed when attempting to access certain online sites. Updated AUGUST 30, 2024 ID: 000149416

Cannot PXE Boot to a Dell Type-C to Ethernet Dongle

This article addresses an issue affecting PXE booting to a Dell Type-C to Ethernet dongle. Updated AUGUST 30, 2024 ID: 000148936

A Guide to the various Microsoft Office programs available on your Dell Computer

This article deals with providing links to further information about the various types of Microsoft Office supported by Dell on the various Windows Operating Systems. Updated AUGUST 29, 2024 ID: 000131262

How to Back Up Data on a Dell computer

This article provides information about different backup data options in Microsoft Windows. Updated AUGUST 29, 2024 ID: 000130375

How to Change the Display Settings on a Dell Laptop

Learn how to adjust the brightness or change video settings on your Dell laptop. Updated AUGUST 29, 2024 ID: 000146791

How to use the Ubuntu Linux Terminal on your Dell Computer

The following article provides a reference that takes you through the Terminal conventions you must know. Knowledge of Terminal commands is needed in order to get the most out of the Linux Ubuntu Operating System on your Dell computer. Updated AUGUST 29, 2024 ID: 000152030

Resolving Legacy Boot Mode Issues on Newer Dell Laptops

Unlock solutions for newer Dell laptops, facing challenges in booting to internal devices in legacy mode. Explore causes, resolutions, and essential BIOS updates for a trouble-free boot experience. Updated AUGUST 28, 2024 ID: 000125414

Frequently Asked Questions (FAQs) About the Network Interface Card and Ethernet port on a Dell Computer

This article covers the answers to the most frequently asked questions about the Network Interface Card (network adapter, also known as Network Interface Controller, Network Adapter, LAN Adapter, or Physical Network Interface) port on a Dell computer. Updated AUGUST 28, 2024 ID: 000178859

SupportAssist OS Recovery Control Panel Applet May Display an Application Unavailable Message in Some Languages

This article provides information about an issue where the SupportAssist OS Recovery control panel applet produces an application unavailable message in some languages. Updated AUGUST 27, 2024 ID: 000131942

Dell OptiPlex, Latitude, and Precision BIOS Dependency Information

This article provides information about Dell OptiPlex, Latitude, and Precision BIOS dependencies. Updated AUGUST 27, 2024 ID: 000126552

Setting up File and Printer Sharing

Select your Operating System from the list to be shown how to share files and printers among the computers on your network. Updated AUGUST 27, 2024 ID: 000182979

Dell Desktop or Workstation Storage Procedure and Effects on the CMOS Battery Life

This article discusses the effects on CMOS batteries based on storage conditions, and the length of time left unboxed or not plugged into AC Power. Updated AUGUST 26, 2024 ID: 000228029

Useful Information about the third-party anti-virus programs that ship with a Dell personal computer

This article gives information about install, usage, and removal for the anti-virus programs shipped or sold by Dell. It is further organized with the year each program came out. Updated AUGUST 23, 2024 ID: 000179574

Understanding Driver Pack Delta Report

The Driver Packs are updated based on the release schedule and in response to customer requirements. Updated AUGUST 22, 2024 ID: 000104133

How to Download and Install Dell Digital Delivery

This article discusses how to obtain and then setup Dell Digital Delivery. Updated AUGUST 22, 2024 ID: 000192053

How to Implement PXE Booting from USB-C and Thunderbolt Ethernet Adapters

Information about facilitating the Pre-Boot Execution (PXE) boot process when using a USB-C or Thunderbolt Ethernet adapter. Updated AUGUST 22, 2024 ID: 000150882

How To Remove Windows 10 updates when troubleshooting performance problems on Dell Computers

The following article provides information about when you must remove a windows update and how you would be best to do it. Updated AUGUST 22, 2024 ID: 000133367

How to Uninstall Skype on Your Dell Computer

This article provides information about how to remove Skype from a Dell computer with a Windows operating system. Updated AUGUST 21, 2024 ID: 000132430

An Ubuntu Linux Keyboard Shortcut Reference Guide for your Dell Computer

The following article provides information about the various keyboard shortcut commands common to Ubuntu Linux for use with your Dell Computer. Updated AUGUST 21, 2024 ID: 000131678

DSA-2024-271: Security Update for Dell Client Platform for Multiple Intel® Rapid Storage Technology Software Vulnerabilities

Dell Client Platform remediation is available for multiple Intel® Rapid Storage Technology Software vulnerabilities that could be exploited by malicious users to compromise the affected system. Updated AUGUST 20, 2024 ID: 000226009

Dell Client Drivers and Downloads Update Release Schedule

This article provides information about the Dell client drivers and downloads update release schedule. Updated AUGUST 18, 2024 ID: 000197092

Dell Desktop Care - Maintenance, Cleaning, and Ergonomics

Dell desktop care tips for better performance. Discover how to clean your computer, follow safety guidelines, and optimize ergonomics for comfortable use. Updated AUGUST 18, 2024 ID: 000184427

Safety Precautions When Working with Electronic and Electrical Equipment

This article provides information about basic safety precautions that users must take before you access the internals of a computer or electrical equipment. Find information about how to protect against electrostatic discharge (ESD), prevent electrostatic damage to the components, and safety precautions when lifting electronic equipment. Updated AUGUST 14, 2024 ID: 000137973

Using the Wireless Network Report in Windows 10 and Windows 11

The following article provides information about the usage of the Windows troubleshooting resource: The Wireless Network Report Updated AUGUST 13, 2024 ID: 000141419

Dell Computers Released in 2024 and Later May Have Hardware That is Not Supported in Windows 10

Information about hardware that is not supported in Windows 10 on Dell computers that were released in 2024 and later. Updated AUGUST 09, 2024 ID: 000227657

Dell Trusted Device Signing Certificate September 2021 Update

Dell Trusted Device leverages certificate pinning for trust validation of its back-end server. This certificate is being updated in 3.5, with the older certificate expiring on September 30, 2021. Updated AUGUST 08, 2024 ID: 000190190

Using DUP BIOS Updates With Administrator Options

How to update your Dell BIOS using the Dell Update Package (DUP) format. Includes detailed instructions for OptiPlex, Latitude, Precision Workstations, Inspiron, Vostro, and XPS models. Updated AUGUST 06, 2024 ID: 000148745

How to Set Up Email on Your New Dell Computer

This article contains information about how to set up email using various email applications such as Gmail, Microsoft Office Outlook, and Outlook.com, and resources for troubleshooting email issues. Updated JULY 31, 2024 ID: 000132373

How To Change Windows Update Settings in Windows 8 & 8.1

This article provides information on "Changing Windows Update settings in Windows 8" Updated JULY 30, 2024 ID: 000123650

Notepad Starts Automatically when You Start Your Computer

This article provides information on Why notepad may automatically launch when you start the system, how to access the Microsoft Fix-it Tool for this issue, and how to manually resolve this issue Updated JULY 30, 2024 ID: 000175260

How To Access Advanced Startup Options in Windows 8 or 8.1

This article provides information about how to access the advanced startup options in Windows 8 or 8.1. Updated JULY 30, 2024 ID: 000151396

AutoPlay does not pop up when CD or DVD is inserted in the drive

This article provides information about how to resolve issue with AutoPlay does not pop up when a CD or DVD is inserted into the drive. Updated JULY 30, 2024 ID: 000153038

Introduction to the new features in 2020s Dell OptiPlex and Precision desktops

The following article provides information about the OptiPlex and Dell Precision desktops that are released in 2020. The new features that apply to these new desktops. Updated JULY 25, 2024 ID: 000131722

Windows Security App Displays Device Security Alert

The Windows Security App may alert on Dell computers about Device Security issues due to TPM.Fail or Return of Coppersmith’s Attack (ROCA) vulnerabilities. Updated JULY 24, 2024 ID: 000226832

SSDs in IRST RAID 1 May Have Degraded Performance

This article provides information about solid state drives in Intel Rapid Storage Technology RAID 1 experiencing degraded performance. Updated JULY 23, 2024 ID: 000129304

How to Identify the Dell Trusted Device Version

Learn how to identify the version of Dell Trusted Device (formerly Dell BIOS Verification) may be identified by following these instructions. Updated JUNE 28, 2024 ID: 000131036

How To Install Windows 11 and Windows 10 When Intel Optane Is Installed on a Dell Personal Computer

Step-by-step instructions to guide you through the setup process for Windows 11 and Windows10 on your Dell computer using Intel Optane. Updated JUNE 27, 2024 ID: 000140714

Precision T3620, 5820, 7820 and 7920 Workstations with Aquantia NIC Cards May Not Load All Option ROMs

This article describes a Legacy BIOS mode limitation affecting Option ROMs loading in Precision Workstations with Aquantia NIC cards. Updated JUNE 26, 2024 ID: 000143948

Common Ubuntu Linux Terminal Commands Explained

The following article provides information about the common terminal commands in use with Ubuntu Linux. Updated JUNE 21, 2024 ID: 000123980

How to Quickly Fix a Windows On-screen Error Caused by Changing the SATA Mode

The following article is a guide to a quick fix for On-screen Windows errors seen after changing your computers Serial AT Attachment (SATA) mode. Updated JUNE 21, 2024 ID: 000138544

How to Reinstall Individual Modern Apps Included with Windows 10

This article provides the information about reinstalling individual modern applications that are included with Windows 10. Updated JUNE 18, 2024 ID: 000125529

Using SCCM to create an updated Windows PE Image with drivers for your Dell PC

Information about how to update your boot image with the proper driver CAB (Cabinet: Windows File Extension) files and Windows Automated Installation Kit version in SCCM (System Center Configuration Manager) to be compatible with new Dell models. Updated JUNE 13, 2024 ID: 000140273

How to Enable Virtual Workspaces on a Dell Computer Running the Ubuntu Operating System

The following article provides information about how to enable workspaces on a computer running the Ubuntu operating system. Updated JUNE 11, 2024 ID: 000129826

Precision 5810 or 3620 Thunderbolt Card Installed in PCIe Slot 1

If the Thunderbolt 2.0 PCIe expansion controller card is installed in the incorrect slot on the motherboard for the Precision T5810 or T3620, the card does not recognize or function properly. This article provides additional information about this issue and guidance on proper installation for the Thunderbolt 2.0 card. Updated JUNE 06, 2024 ID: 000129323

How To Configure Multiple Displays on a Dell Computer Using the Ubuntu Operating System

The following article provides information about setting up multiple screens using the Ubuntu operating system on your Dell computer. Updated JUNE 03, 2024 ID: 000130979

DSA-2023-435: Security Update for Dell Client Platform for TianoCore EDK2 Vulnerability

Dell Client Platform remediation is available for an TianoCore EDK2 Vulnerability that could be exploited by malicious users to compromise the affected systems. Updated MAY 31, 2024 ID: 000219724

Dell system does not detect the killer WLAN card after reinstalling Ubuntu 18.04

Information about resolving a Killer WLAN card detection issue seen after installing Ubuntu 18.04 on a Dell PC. Updated MAY 31, 2024 ID: 000132754

How to Troubleshoot Hardware with Ubuntu on Your Dell Computer

Learn about possible hardware issues and how to troubleshoot them on a Dell computer with Ubuntu installed as the operating system. Updated MAY 29, 2024 ID: 000131786

DSA-2024-020: Security Update for Dell Client Platform for an Improper Input Validation Vulnerability

Dell Client Platform remediation is available for an Improper Input Validation Vulnerability that could be exploited by malicious users to compromise the affected systems. Updated MAY 28, 2024 ID: 000221102

HDMI to DisplayPort (DP) Adapter Conversion Information

Resolve no video issues with HDMI to DisplayPort adapters. Learn about active and passive options, ensuring compatibility with Dell computers. Updated MAY 27, 2024 ID: 000125170

How To Remove Applications, Programs, and Updates in Windows 11, and Windows 10

The following article takes you through several methods for removing Applications, Programs, and Updates in the Windows 11, and Windows 10 operating system. Updated MAY 27, 2024 ID: 000137586

How to Install the Storage Controller (F6) Driver During the Windows Installation Setup Process

This article provides an overview of the installation process for storage controller drivers for different RAID controllers. Updated MAY 23, 2024 ID: 000148150

DSA-2024-036: Security Update for Dell Platform BIOS Multiple Third-Party Component Vulnerabilities

Dell Platform BIOS remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system. Updated MAY 22, 2024 ID: 000220797

Learn How to Download and Install Skype on Your Dell Personal Computer

The following article is a step-by-step guide on how to install Skype software on a Windows operating system of your Dell computer. Updated MAY 22, 2024 ID: 000138686

Open Windows Repositioned on Precision Tower 3620 or 3420 with AMD FirePro Graphics Cards After Waking from Sleep

The following article provides the steps to resolve a window resize or reposition issue on the Dell Precision Tower 3620 or 3420. Updated MAY 22, 2024 ID: 000127904

PXE Boot DHCP Server Requirements for Dell Client Computers Shipping after 2019

The following article provides information about reports of a Preboot Execution Environment (PXE) boot issue on the latest computers from Dell. It is an issue where the Dynamic Host Configuration Protocol (DHCP) server is sending out the older undionly.kpxe file. New computers no longer support legacy boot. This file can prevent the server from accessing the Internet Protocol (IP) address of the new Dell XPS, Latitude, OptiPlex, or Precision device. Updated MAY 21, 2024 ID: 000124383

De-register Microsoft Autopilot Before Repairing the Motherboard or Replacing the System

The following article provides information about the de-registration of Microsoft Autopilot enrolled PC's that require a motherboard rework or system exchange. Updated MAY 21, 2024 ID: 000133098

New SSD is Not Detected in Windows 11 and Windows 10 Disk Management

The following article is about a newly installed solid state disk (SSD) that Disk management does not detect. This is on the Windows 11 and Windows 10 operating systems with Storage Spaces set up. Updated MAY 21, 2024 ID: 000137098

How to Download Dell Trusted Device

Dell Trusted Device may be downloaded by following these instructions. Updated MAY 17, 2024 ID: 000130816

How to Use the Dell Support Site to Identify and Install the Drivers for Your Dell Personal Computer

This article provides information about how to download Dell drivers from the Dell.com/support website for your Dell computer. Updated MAY 16, 2024 ID: 000132380

Linux On Dell Desktops And Laptops

The following article provides information about the availability of Linux Operating Systems on Dell computer's and how Dell supports them. Updated MAY 15, 2024 ID: 000138246

DSA-2023-449: Security Update for Dell Client Platform for Intel® BIOS Guard and PPAM Firmware Advisory

Dell Client Platform remediation is available for multiple vulnerabilities in Intel® BIOS Guard and PPAM Firmware that could be exploited by malicious users to compromise the affected system. Updated MAY 14, 2024 ID: 000219969

How to Get Support for Dell Trusted Device

Learn how to get support for Dell Trusted Device (formerly Dell BIOS Verification). Dell offers several methods of support. Updated MAY 13, 2024 ID: 000126211

How to Install Dell Trusted Device

Dell Trusted Device (formerly Dell BIOS Verification) can be installed by following these instructions for either the user interface (UI) or command line (CLI). Updated MAY 09, 2024 ID: 000123670

Ubuntu Linux Terms for your Hard Drive and Devices Explained

The following article provides a reference about what hard drives and devices are called in the Ubuntu Linux operating system. It takes you through how they are used on your Dell Computer with Ubuntu installed. Updated MAY 09, 2024 ID: 000132092

Explaining the Types and Definitions of Ubuntu Linux Partitions and Directories

The following article is a reference to the various terms used in Ubuntu Linux. This is so that its structure can be described in a logical manner. (Terms can overlap between operating systems and sometimes mean two different things simultaneously.) Updated MAY 08, 2024 ID: 000131456

What is BIOS and How to Update the BIOS on Your Dell System

This article provides information about what a system BIOS is and how to update BIOS on a Dell computer. Updated MAY 08, 2024 ID: 000129365

A Guide to Video on Dell Computers with an Ubuntu Operating System

The following article provides information about video as it applies to Dell computers using the Ubuntu operating system. Updated MAY 01, 2024 ID: 000129722

How to Enable the Integrated Microphone on a Dell Computer Running Ubuntu

The following article provides information about how to enable the microphone on your computer using the Ubuntu operating system. Updated APRIL 26, 2024 ID: 000130863

Recommended BIOS Settings for your Linux System

This article covers Linux system BIOS settings recommendations. Updated APRIL 26, 2024 ID: 000123462

Ubuntu LTS 18.04 Computer Locks Up when Entering Sleep Mode

The following article provides information about an issue that is seen on Dell computers running Ubuntu Long-Term Support (LTS) 18.04. Where the computer locks up when entering Sleep mode after installing from the Canonical International Standardization Organization (ISO) file. Updated APRIL 26, 2024 ID: 000129712

How to disable touch options when setting up KIOSK mode on Dell Touch enabled Windows 10 Computers

This article provides information about how to disable touch options in Windows 10. This can be difficult when using a Dell Touch enabled computer as a KIOSK device. Updated APRIL 25, 2024 ID: 000137096

How to Upgrade Dell Trusted Device

Learn how to upgrade Dell Trusted Device (formerly Dell BIOS Verification) by following these instructions. Updated APRIL 22, 2024 ID: 000207264

DSA-2024-030: Security Update for Dell Client BIOS for an Improper Input Validation Vulnerability

Dell Client BIOS remediation is available for an Improper Input Validation vulnerability that could be exploited by malicious users to compromise the affected systems. Updated APRIL 18, 2024 ID: 000220141

DSA-2023-344: Security Update for Dell Client BIOS Multiple Tianocore EDK2 Vulnerabilities

Dell Client BIOS remediation is available for multiple Tianocore EDK2 vulnerabilities that could be exploited by malicious users to compromise the affected system. Updated APRIL 17, 2024 ID: 000217986

DSA-2023-364: Security Update for Dell Client BIOS for Intel Platform Update 2024.1 Advisories

Dell Client BIOS remediation is available for multiple security vulnerabilities disclosed in Intel IPU 2024.1 that may be exploited by malicious users to compromise the affected system. Updated APRIL 17, 2024 ID: 000217983

DSA-2023-191: Security Update for Dell Client BIOS Tianocore EDK2 Vulnerabilities

Dell Client BIOS and Dell Precision Rack BIOS remediation is available for multiple Tianocore EDK2 vulnerabilities that may be exploited by malicious users to compromise the affected system. Updated APRIL 17, 2024 ID: 000215643

DSA-2023-467: Security Update for a Dell Platform BIOS Vulnerability

Dell Platform BIOS remediation is available for an improper NULL termination vulnerability that could be exploited by malicious users to compromise the affected system. Updated APRIL 17, 2024 ID: 000220410

Self-Encrypted Drives with Encrypted Hard Drive Do Not Allow Encryption Management

Information about Self-Encrypting Drives not allowing Encryption Management. Updated APRIL 03, 2024 ID: 000136937

Tablet PC mode is missing on a Dell Windows 10 Desktop with a touch screen monitor

The following article provides information about a problem that is seen on some Dell desktops. Desktops that use both the Windows 10 operating system and a touch screen monitor but the Tablet PC mode is not available in the settings. Updated APRIL 03, 2024 ID: 000175397

How to stop Excel 2016 crashing on a Touchscreen computer with Windows 10 when you use Visual Basic functions

The following article provides information about a specific issue. It occurs when you clear the filters within the Microsoft Office 2016 Excel application on a touch screen computer running Windows 10. Updated MARCH 13, 2024 ID: 000137129

DSA-2023-345: Security Update for an Intel Chipset Device Software Advisory

Dell Client Platform remediation is available for Intel chipset device software vulnerabilities that may be exploited by malicious users to compromise the affected system. Updated FEBRUARY 20, 2024 ID: 000217774

MEBx reset on Skylake systems (OptiPlex 7040 etc.)

MEBx Password Reset is completed using the Real Time Clock Reset Updated FEBRUARY 16, 2024 ID: 000138415

Power management cable configuration for Teradici PCoIP Portal and Host Card

Ensure the Teradici PCoIP card is connected properly to the motherboard to prevent resetting the BIOS or BIOS password. Updated FEBRUARY 16, 2024 ID: 000137870

Drives connected to Expansion Drive Controller cards may not appear in BIOS or ePSA diagnostics

Hard Disk Drives and Solid State Drives connected to Expansion Drive Controller cards not appearing in BIOS or ePSA diagnostics. Updated FEBRUARY 16, 2024 ID: 000136333

How to Use Command Prompt to Verify Install Date of Microsoft Windows

Explore step-by-step instructions to verify the original installation date of Windows on your Dell computer. Updated FEBRUARY 12, 2024 ID: 000131940

Dell Client systems that shipped with a factory install of Linux

List of Dell systems which shipped with specific Linux versions factory installed. Updated FEBRUARY 09, 2024 ID: 000131424

Guidance on Connectivity for Dell Monitors and Dell PC Platforms and Graphics

Important information concerning recommended cable length to use with your Dell monitor and guidelines for PC and graphics connectivity. Updated FEBRUARY 09, 2024 ID: 000131263

How to Upgrade your Ubuntu Operating System to the Latest Version

The following article is a guide to upgrading your Ubuntu operating system. Step-by-step instructions to upgrade to the latest version available for your Dell laptop or desktop. Updated FEBRUARY 09, 2024 ID: 000131667

Frequently Asked Questions (FAQs) about DisplayPort on Dell Laptops and Desktops

This article has the answers to the most frequently asked questions about DisplayPort. This covers it as a Protocol and as a Port and Connector on Dell laptops, tablets, and desktops. Updated FEBRUARY 07, 2024 ID: 000138764

How to Fix Windows Desktop Offset Issue Troubleshooting Guide

Resolve Windows desktop offset problems with our step-by-step guide. Update drivers, check display settings, and troubleshoot with ease. Updated FEBRUARY 07, 2024 ID: 000138732

How to Update Device Drivers for Windows S Mode Systems

Windows S-Mode devices are streamlined for security and performance. To maintain both, drivers can only be updated through Windows Update / Windows Update for Business (WUfB). Updated FEBRUARY 02, 2024 ID: 000206176

How To Download and Install the latest version of Skype on my Dell Ubuntu Computer

The following article provides information about the Skype application. It is free to use software that allows you to make calls over the Internet using your laptop, tablet, or desktop. It includes voice and video conferencing calls. We show how to download and install it on a Dell laptop or desktop using the Ubuntu operating system. Updated FEBRUARY 01, 2024 ID: 000131644

Why your Dell Laptop or Desktop Runs Slower Over Time and How to Speed It Up

The following article provides information about why Dell laptops and desktops may slow down over time and how you can fix this on your device. Updated JANUARY 26, 2024 ID: 000131445

How to Report a Dell Laptop or Desktop as Lost or Stolen

Learn how to report a lost or stolen Dell laptop or desktop, including necessary details. Follow our guide for timely action and how to contact Dell Support. Updated JANUARY 25, 2024 ID: 000129627

How to troubleshoot Wireless network issues in Ubuntu Linux on your Dell Laptop or Desktop

The following article provides information about how to identify and resolve a wireless network issue on your Dell laptop or desktop with Ubuntu Linux installed. Updated JANUARY 25, 2024 ID: 000130686

Error Message When You Start Windows: "The Windows Boot Configuration Data file is Missing Required Information" (Error Code 0xc0000034)

Support for the Error Code 0xc0000034 seen in a Windows 7, 8, and 10 No Boot situation. Updated JANUARY 08, 2024 ID: 000179424

A Basic Guide to Identifying the Major Components in a Desktop System

This article is a basic reference guide to the types of hardware that goes into making a Dell Desktop PC. Updated JANUARY 02, 2024 ID: 000138912

How to Troubleshoot Hard Drive Encryption Issues

This article provides information about hard drive encryption along with explanation of BitLocker and troubleshooting steps to resolve hard drive encryption-related issues on a Dell computer. Updated DECEMBER 22, 2023 ID: 000178978

How to Update the TPM Firmware When You Get the Error Message "The update image is not for this system"

This article is a guide to a couple of different methods to complete a TPM (Trusted Protocol Module) firmware update on a Dell PC if you get the following error message - "The update image is not for this system". Updated DECEMBER 20, 2023 ID: 000138425

Using, Testing, Troubleshooting and Resolving Driver Issues on your Dell Webcam

Learn how to test your webcam, fix camera and webcam problems, get webcam applications, and run the Dell camera diagnostics in Windows 11, 10, 8(8.1), and 7. Updated DECEMBER 13, 2023 ID: 000124356

DSA-2023-221: Security Update for an AMI UEFI BIOS Vulnerability

Dell Client Platform remediation is available for an AMI UEFI BIOS vulnerability that could be exploited by malicious users to compromise the affected system. Updated DECEMBER 12, 2023 ID: 000216239

How to Show Hidden Folders or Files in Windows

This article provides a step-by-step guide for showing hidden files, folders, and drives in Windows. Updated DECEMBER 07, 2023 ID: 000123569

How to Get Support for TechDirect Update - Manage Catalog (DCCRM)

This article covers how to obtain support for the TechDirect Update - Manage Catalog (used to be known as DCCRM). Updated DECEMBER 05, 2023 ID: 000180754

Google Chrome Browser Not Working in Windows 10 After a Windows Upgrade

Steps for getting Google Chrome to work with Windows 10 after Windows has been upgraded from a pervious version. Updated NOVEMBER 14, 2023 ID: 000075716

Using a Computer Running macOS to Recover a Dell Computer Running Windows

The following article goes through the various ways that you can use a computer running the macOS operating system to help recover a Dell Computer. (macOS was previously Mac OS X, or OS X.) Updated OCTOBER 05, 2023 ID: 000138931

Slow performance and 100% CPU usage with Malwarebytes installed

The following article provides information about how to identify and resolve the MBAMService.exe service causing 100% CPU usage and slowing system performance to a stop. This is not a supported program and any additional information should be taken to Malwarebytes directly. Updated OCTOBER 05, 2023 ID: 000148017

How To Uncover if your Windows 10 Dell Computer is Making Unauthorized Connections

The following article takes you through how to identify when your Dell computer is making unauthorized connections in Windows 10. Updated OCTOBER 04, 2023 ID: 000136248

Homeland Security Ransomware removal guide

The following article provides information about how to remove the Homeland Security infection from your Dell computer. Most of the steps here are not covered under your warranty and are carried out at your own risk. Updated OCTOBER 03, 2023 ID: 000136833

Frequently Asked Questions (FAQs) about the eSATA port on a Dell Computer

This article provides answers to the most frequently asked questions about external Serial Advanced Technology Attachment (eSATA) port on a Dell Computer. Updated OCTOBER 03, 2023 ID: 000137864

Google Redirects, TDSS, TDL3, or Alureon removal guide

The following article provides information about on how to remove the Google Redirects, TDSS, TSL3, or Alureon malware from your Computer. Most of the steps below are not covered under your warranty and are carried out at your own risk. Updated OCTOBER 03, 2023 ID: 000138961

Dell SupportAssist: The Clean Files task repeatedly fails to run

The following article deals with an issue when running the clean files task in Dell's SupportAssist and it fails to run. Updated SEPTEMBER 14, 2023 ID: 000124648

Windows 10 Pro for Workstation: System May Not Activate Upon Out-of-Box Setup

Steps for activating Windows on a Dell Precision Workstation that is new and out of the box. Updated AUGUST 30, 2023 ID: 000142661

Precision or OptiPlex Systems Give "Error Allocating Mem BAR for PCI Device" Errors During POST

This article provides information about an error "Error allocating Mem BAR for PCI device" seen during POST on OptiPlex and Precision systems. Updated AUGUST 21, 2023 ID: 000137871

DSA-2022-224: Dell Client Security Update for Dell Client BIOS

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may exploited by locally authenticated malicious users to compromise the affected systems. Updated JUNE 08, 2023 ID: 000202194

DSA-2023-115: Dell Command Security Update for an InstallShield Vulnerability

Dell Command | Integration Suite (DCIS), Dell Command | Configure (DCC), and Dell Command | Intel vPro Out of Band (DCIV) remediation is available for an InstallShield improper access control vulnerability that could be exploited by malicious users to compromise the affected system. Updated APRIL 11, 2023 ID: 000211942

DSA-2023-050: Dell Client Platform Security Update for an AMI UEFI BIOS Vulnerability

Dell Client Platform BIOS remediation is available for a UEFI BIOS vulnerability that could be exploited by malicious users to compromise the affected system. Updated MARCH 24, 2023 ID: 000208382

DSA-2023-013: Dell Client Security Update for a BIOS Vulnerability

Dell Client Consumer and Commercial platform remediation is available for a BIOS vulnerability that may be exploited by malicious users to compromise the affected systems. Updated MARCH 24, 2023 ID: 000207439

DSA-2020-035: Dell Client Authentication Bypass Vulnerability

Dell Client platforms require an update to address a BIOS Setup configuration authentication bypass vulnerability. Updated MARCH 09, 2023 ID: 000133460

DSA-2022-312: Dell Client Security Update for Intel November 2022.3 IPU Vulnerabilities

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise the affected systems. Updated JANUARY 11, 2023 ID: 000205135

Dell Family Driver Packs for Windows 10 19H1, 19H2, 20H1 & 20H2

Dell Family Driver Packs for Older Win10 Versions and platforms Updated SEPTEMBER 06, 2022 ID: 000203084

Windows 10 May 2019 Update (build 1903) fails to install due to an out-of-date Intel Rapid Storage Technology (RST) driver

Information on an installation issue seen when updating to the Windows 10 May 2019 Update (build 1903). Updated JULY 16, 2021 ID: 000132470

How to customize a Silent Install of Nvidia Drivers through SCCM

This article provides information on How to customize a Silent Install of Nvidia Drivers through SCCM Updated APRIL 22, 2021 ID: 000066381

How to Resolve a Signed BIOS Firmware Message on a Latitude, Precision or OptiPlex System

This article describes an error message regarding signed BIOS firmware in Latitude, Precision or OptiPlex systems. Updated APRIL 10, 2021 ID: 000126560

Welcome

Welcome to Dell

Support Resources

Dell Precision Tower 3620

Dell Precision Tower 3620

Quick links

Quick links

Dell Precision Tower 3620 Articles

Articles

Troubleshooting Internet Connectivity Issues on Your Dell Computer

How to Connect a Monitor to a Dell Computer

Troubleshoot Audio Recording Issues or Sound Recording Problems

How to Connect Speakers or Headphones to Your Dell Computer

Support Notifications: Overview and Common Questions

Alienware Headset Functions Affected by the Connection Type in Use

Wireless LAN Disabled After Running LAN Network Card Test in SupportAssist 4.0.3

Windows Command Prompt Information and How to Use Its Commands List

How To Troubleshoot No POST, No Power, No Video Issues on a Dell Desktop

How to troubleshoot and resolve performance issues on Precision Desktop Workstations

FAQs about Microsoft 365 on a Dell Computer

How to Determine the Pass-Through MAC Address on your Dell Laptop and Dock

How to Enable TPM 2.0 on Dell Computers for Windows Security

Drivers and Downloads FAQs

Error Codes on Dell Commercial and Consumer Products

Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse

Camera and Microphone Not Working in Windows 11 or Windows 10

How to Enable Fast Access Facial Recognition Software on Dell Systems

Understanding Beep Codes on a Dell Desktops

PCI and PCI Express Slots Uses and Troubleshooting Explained

Understanding Surge Protectors and How They Protect Your Electronics

Resolving error code 2000-0251 when launching the ePSA diagnostics on a Dell personal computer

Resolving a TPM Error Seen During BitLocker Encryption on a Dell personal computer

Using scripting or automation for TPM firmware updates from Dell

TPM is Unable to Change Between 1.2 or 2.0 Because TPM is Owned

Micron 2200S PCIe NVMe SSD's Exhibit No Drive Detected and Intermittent Blue Screen Errors

Guidance for Keeping Your Dell Technologies Equipment Clean

Log in Problems after Running Updates in the Ubuntu Operating System

Perform a Windows Clean Boot in Windows 10 and 11 to Resolve Software Conflicts

Dell Command | Deploy Driver Packs for Precision Models

Dell Laptop, Tablet, and Desktops Tested for Windows 11 Compatibility

Dell Computers Eligible for Upgrade from TPM Version 1.2 to 2.0

Troubleshoot Wi-Fi Not Working Issues and Connect to Your Wi-Fi Network

Windows 11 and Windows 10 Wired Internet Connection Usage and Troubleshooting Guide for the Home

Bluetooth Troubleshooting and Usage Guide

How to Troubleshoot Display or Video Issues on a Dell Monitor

How to Run a Diagnostic Test on a Dell Monitor

Dell Monitor Not Turning On or Has No Power and Power LED is Off

What Is System Memory (RAM)

Dell Factory Image Restore or Reset Options May Not Appear in the WRE on Some Dell Systems

How to Identify and Repair Malware or Virus Infected Computers

How to Configure Intel Based RAID on a Dell Computer

How to Download Drivers That Are Unavailable on Dell Support Website

How to Troubleshoot Hard Drive or solid state drive Issues on a Dell Computer

How to Resolve Hard Drive or solid state drive Issues on your Dell Computer

How to find the product model number of your Dell computer

Dell Products: How to Create a Support Request Online for Your, In-warranty Dell Product

How to Find Warranty Status and Information for Your Dell Product

Understanding and Troubleshooting Hard Disk Drive or Solid State Drives on Dell Computers

How to Troubleshoot No POST or System Startup Issue on a Dell Desktop

How to Troubleshoot Power Issue on a Dell Desktop or All-in-One

How to scan a Service Tag QR code or Barcode

Ownership Transfer and Dell Product Registration Guides

Fix Wired, Wireless, and Bluetooth Mouse Not Working Issues

Keyboard Troubleshooting and Usage: The Definitive Guide

Create a Windows Password Reset USB Flash Drive for Password Recovery

Dell Family Driver Packs

How To Deploy a Windows Operating System on a Dell Computer using SCCM

Live Security Professional Removal Guide

How to Troubleshoot and Reinstall the Operating System on Precision Desktop Workstations

Security Scanner Malware Removal Guide

Advanced Driver Restore Using Dell Command Update

USB 3.0 Device is Recognized as USB 2.0 on a Dell Computer

Windows Autopilot - Preparing Your Computer for Service

How To Use the Intel My WiFi Technology

How to Check the Hardware Configuration of a Dell Computer

Reset Virtual Shadow Copy Service

How to Flash the BIOS or UEFI on a Dell Desktop or Laptop with a USB Flash Drive or Thumb Drive

How to Install Windows 11 or Windows 10 From a Dell Windows Recovery DVD

DisplayPort over USB Type-C Adapters Not Supported on OptiPlex and Dell Precision Desktop and Rack Workstations with Specific Add-in Cards

Unlocking BIOS Hard Drive Passwords for NVMe Drives is Not Supported on Dell Computers