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UP2720Q or UP3221Q Resolution Locks at 3840 x 2160 at 30 Hz

摘要: A UP2720Q or UP3221Q resolution locks at 3840 x 2160 at 30 Hz after a Mac Mini wakes up from sleep.

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症狀

The Mac Mini resolution is locked after waking up from sleep.


Affected Products:

Dell UltraSharp 27 4K PremierColor Monitor - UP2720Q
Dell UltraSharp 32 HDR PremierColor Monitor - UP3221Q


原因

This issue is caused due to a Mac Mini resolution issue.

解析度

Multiple methods may be followed to resolve the resolution lock:

  • Unplug and then plug back in the Thunderbolt (TBT) cable.
  • Press the power button DC on/off.
  • Unplug and then plug back in the AC power cable.
  • Reboot the Mac Mini after shutdown.

受影響的產品

Dell UP2720Q, Dell UP3221Q