BitLocker Error When Using TPM in 1.2 Mode After Updating the BIOS

Systems set to TPM 1.2 mode in the BIOS may not encrypt with BitLocker and display the following error: (Figure 1.)

Figure 1. BitLocker Drive Encryption Error

This error may also be seen as the following if BitLocker is engaged using command prompt/SCCM:

ERROR: An error occurred (code 0x80310002):

The BIOS did not correctly communicate with the Trusted Platform Module (TPM). Contact the computer manufacturer for BIOS upgrade instructions.

Symptoms for Windows 10:

In Windows 10, the issue may present as BitLocker triggering on startup. One way to verify that the issue is the same is to check TPM.msc as shown below.

Messages in TPM.msc as they appear in different versions of Windows 10: (Figure 2.)

Figure 2. TPM Error in Windows 10

The table below details the first BIOS version that resolves this issue. Installing the latest version of the BIOS that is hosted on the Dell Drivers and Downloads website is highly recommended.