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文章編號: 000125764

Touch Screen Not Responding Intermittently or has a "Ghost touch" Issue affecting Latitude 13 3379 or Inspiron 13 5368, 5378, 7368 and 7378 2-in-1

摘要: For help with resolving the touch screen not responding or has a Ghost touch issue refer to the steps to download a firmware update.

本文可能採用自動翻譯。如果您對翻譯品質有任何寶貴意見，請使用此頁面底部的表單告訴我們，謝謝。

文章內容

症狀

You may experience a situation where the touch panel does respond or you have a "Ghost touch" issue (where the cursor moves on its own).

Rebooting the computer may resolve the issue for a while, but the issue may come back.

    原因

    Legacy Firmware version.

    解析度

    Dell offers an firmware update to the AUO LCD Panel that corrects the issue.

    Refer to the following links that take you to the Drivers and Downloads site for you computer.

    Note: Refer to Dell Knowledge Base article How to find the product model of your Dell computer for information on how to determine the model of your Dell computer.

     

    Note:
    • Refer to Dell Knowledge Base article How to Download and Install Dell Drivers or information on how to download and install a device driver.
    • The firmware update is located in the Firmware category and is labeled Panel Firmware Update.
    • DO NOT TOUCH the screen during the process and follow the On-Screen Instruction to complete the task.
    • This firmware is for the AUO LCD Panel only, when NO DEVICE is displayed in the application, then your computer does not have the AUO LCD Panel installed.

    文章屬性

    受影響的產品

    Inspiron 13 5368 2-in-1, Inspiron 13 5378 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 13 7378 2-in-1, Latitude 13 3379 2-in-1

    上次發佈日期

    20 7月 2021

    版本

    5

    文章類型

    Solution

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