Dell EMC systems management troubleshooting tool for network devices

About the Dell EMC Troubleshooting Tool

Features & Benefits of the Dell EMC Troubleshooting Tool

The Dell EMC Troubleshooting Tool gathers information about problems that may occur in the datacenter. The tool can be used to diagnose discovery-related problems that may occur while connecting to managed nodes using various protocols such as SNMP, WMI, SSH, WS-Man, PowerVault modular disk specific connection among others. The tool also verifies the SMTP specific settings, SNMP trap listening, SNMP trap forwarding and TCP/UDP port availability. It can be used to diagnose issues that may occur while updating patches through in-band method and also verify connectivity issues that may occur during deployment using a network share. See the tool's Help and readme file for more information.

The tool can be downloaded here (Dell EMC Troubleshooting Tool v3.4.8)

Examples:

The following are some example use cases:

• Run the tool and select the SNMP protocol, specify protocol specific settings, and provide remote system IP Address when unable to discover a supported device in OpenManage Essentials or the device is classified as an unknown device while using SNMP protocol. For Dell PowerEdge servers, verify whether the tool provides Server Administrator version in the result area for a successful test (using the SNMP Protocol for an in-band server discovery).
• Verify the ability to ping a remote device (using Ping/ICMP protocol) and the ability to resolve the host name of the device from the management station (using Name Resolution protocol).
• Verify if the Dell OpenManage Server Administrator services are running on a remote device (using Services protocol).
• Check warranty status of any Dell server (using Service Tag).
• Execute a command on the remote system and verify its output.
• Listen to incoming SNMP traps.
• Use the tool to forward test SNMP traps.
• Use the tool to verify the SMTP settings to ensure that OpenManage Essentials can successfully run the Alert Emails action.
• Use the tool to verify the availability of the local or remote ports.
• Identify the user groups of the active user.
• View or delete the pending system update jobs in an iDRAC.
• Verify connectivity to the deployment file share.

Figure 1: Network Share Test


Figure 2:  Configure ICMP Settings


Figure 3: iDRAC Jobs
 

Installation Requirements:

The Dell EMC Troubleshooting Tool is a 64-bit application that requires the following:

• Supported Operating Systems
  • Windows Server 2008 R2, 2012, 2012 R2, 2016 and 2019 Standard and Datacenter Edition
  • Windows 7 (x64), 8 (x64), 8.1 (x64) and Windows 10 (x64)
• Microsoft .NET framework 4.0 or later
• Write permission are required on the folder where the Dell Troubleshooting Tool is installed. This is required to execute the required tests and show the results successfully
• Administrator permissions are required to run the tool executable
• IPv4 support only

Please review the readme file after you install the utility.