Verizon DW5808e WWAN connection and 4G data issues using Cisco VPN

This article provides information on the Verizon DW5808e WWAN client showing it is connected using Cisco VPN but cannot send data over 4G.

DW5808e and Cisco VPN

Dell computers with the Verizon Wireless Wide Area Network 5808e card installed show they are connected when using Cisco Virtual Private Network (VPN) 5.0.07.0290, but the computer or Verizon card cannot send data over a 4G WWAN.

Wireless Local Area Network (WLAN) WiFi networking operates normally over the same VPN connection.

Deterministic Network Enhancer (DNE) update

The issue has been isolated to the Cisco VPN and a need to update the Deterministic Network Enhancer (DNE) component of the VPN software package.

DNE extends or replaces Windows system communication protocols to allow precise measurement and detection for Virtual Private Networks, Network Address Translation, measuring traffic, bandwidth, compressing data, filtering and protecting content.

This link to Citrix DNE Support will allow you to update DNE and resolve the issue.