This article describes Alienware Command Center (AWCC) installation and monitors detection issues preventing the configuration of the Alienware monitor lighting effects.
Alienware Command Center (Alienware Command Center) is used to control Alienware monitor LED lighting effects. Users may encounter an issue where the AWCC installation fails or their Alienware monitor cannot be detected.
Note: Users can also change lighting using their Alienware monitor’s On-Screen Display (OSD).
Note: Attempting to download the AWCC application from the Microsoft Store may fail after being unable to locate the AWCC app in Microsoft Store. This is due to an issue with the Microsoft Store. If you encounter this issue with the Microsoft Store, download AWCC from
https://www.dell.com/support/home
NA.
Please check your cable connection first, ensure that your personal computer output port is connected to the right input port.
- Personal computer USB out port > Alienware Gaming Monitor USB 3.0 upstream cable > Alienware Gaming Monitor USB upstream port
- Personal computer video card DP out port > Alienware Gaming Monitor DP to DP cable > Alienware Gaming Monitor DP in port
- Personal computer video card HDMI out port > Alienware Gaming Monitor HDMI to HDMI cable > Alienware Gaming Monitor HDMI in port
Note: same connection method
for non-Alienware or non dell computers.
Follow the below steps to solve the Alienware monitor that is not getting detected under AWCC.
- Install the Alienware Gaming Monitor Windows operating system driver.
- Restart the personal computer when finished.
- Install the Alienware Gaming Monitor Driver.
- Install the AWCC.
- Restart the personal computer when finished.
Configuring the lighting effects on an Alienware monitor is best accomplished through the Alienware Command Center (AWCC) software. In order for AWCC to function, the Alienware Gaming Monitor Driver must be installed. AWGMCCD can be downloaded from https://www.dell.com/support/home.
Checking your computer eligibility and updating the AWCC version:
For Alienware computers:
- The computer has AWCC 5.0 or later preinstalled:
- Install the Alienware Gaming Monitor Driver from the Dell Support website at https://www.dell.com/support/home. You can configure your Alienware monitor lighting through the FX available in AWCC.
- The computer does not have AWCC 5.0 or later preinstalled:
- Ensure that the operating system of your computer is Windows 10 R3 or later.
- Win 10 need to be fully updated through Microsoft Win 10 "Update & Security."
- Ensure that your Internet connection is active.
- Ensure that the supplied USB cable is connected to both the Alienware monitor and the computer.
- Uninstall the older version of AWCC. Then install the latest version of AWCC and Alienware Gaming Monitor Driver from the Dell Support website at https://www.dell.com/support/home.
For non-Alienware Dell or non-Dell computers:
- Ensure that the operating system of your computer is Windows 10 R3 or later.
- Win 10 will also need to be fully updated through Microsoft Win 10 "Update & Security."
- Ensure that your Internet connection is active.
- Ensure that the supplied USB cable is connected to both the Alienware monitor and the computer.
- Install the latest version of AWCC and Alienware Gaming Monitor Driver from the Dell Support website at https://www.dell.com/support/home.