Dell SP3022 Speakerphone Missing from Audio Devices After Resuming from Standby or Hibernate

Affected Products:

• Dell SP3022 Speakerphone

Affected Versions:

• FW 1.1.5

During modern standby, the SP3022 is turned off and periodically scans for USB wake when computer wakes up from standby. The device can sometimes miss the USB wake command and does not wake up.

Figure 1: The speakerphone appears turned off and not responding

In the device manager, there maybe an instance of USB Device descriptor failed;

Figure 2: (English Only) Device Manager

• Download and upgrade Speakerphone firmware 1.17.4 to fix the issue:
  • Dell Support

Figure 3: (English Only) Dell Speakerphone SP3022 Firmware Update Utility

• Perform a hot plug (unplug the USB, wait 3sec, and plug again).
• Alternative, perform a power cycle.