USB-C and Thunderbolt Docks Not Recognized by the Computer
Resumo: How to get a USB-C or Thunderbolt docking station to work with a computer using Group Policy.
Sintomas
USB-C or Thunderbolt docking station will not work with attached computer.
Causa
Possible Group Policy settings in Windows.
Resolução
USB-C and Thunderbolt Docking Stations
An issue where several computers are unable to recognize USB-C or Thunderbolt docks. If you check Device Manager, you see a yellow exclamation mark (bang), and get a message (Figure 1) if you try to automatically search for drivers on the device with Device Manager.
Group Policy Setting
This is caused by a Group Policy (GPO) setting in the Windows image. The security policy is preventing USB-C and Thunderbolt devices and drivers from being installed. This was likely in the custom Windows image due to a previous vulnerability in Thunderbolt 1 & 2 that is no longer present in Thunderbolt 3 devices.
Dell is not able to provide specific Windows imaging assistance but if the Windows administrator is familiar with the GPOs, looks over the information in the following link from Microsoft, they could adjust their custom Windows image accordingly.
https://support.microsoft.com/en-us/help/2516445/blocking-the-sbp-2-driver-and-thunderbolt-controllers-to-reduce-1394-d
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Produtos afetados
Dell Dock WD15, Dell Dual Video USB3.0 Docking Station D1000, Dell SuperSpeed USB 3.0 Docking Station, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC, Dell Universal Dock D6000
, Dell Universal Dock - D6000S, Dell Universal Dock UD22, Dell USB3.0 dock D3100, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Dell Thunderbolt Dock – WD22TB4
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