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Dell Multi-Device Wireless Mouse MS5320W Usage and Troubleshooting Guide

Resumo: this article provides main information about dell Dell Multi-Device Wireless Mouse MS5320W.

Este artigo aplica-se a Este artigo não se aplica a Este artigo não está vinculado a nenhum produto específico. Nem todas as versões do produto estão identificadas neste artigo.
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Sintomas

Refer to each section to learn about the features of the Dell MS5320W Multi-device Wireless Mouse and how to use it.

  1. What's in the Dell MS5320W Multi-device Wireless Mouse box
  2. Mouse Features
  3. Setting up your gaming mouse
  4. Troubleshooting
  5. Additional Information

 

Dell MS5320W Mouse Usage and Troubleshooting Guide

 

SLN320535_en_US__1ws5320w(1)

(Figure.1 MS5320W Mouse)


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What's in the Dell MS5320W Multi-device Wireless Mouse box

 

SLN320535_en_US__2image(14423)

(Figure.2 Dell MS5320W Mouse Box Content)

Numbers reference image above:
1 Wireless mouse
2 Documents
3 Dongle
4 AA-type battery
 

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Mouse Features

 

Top view

SLN320535_en_US__3image(14438)

(Figure.3 Dell MS5320W Mouse Top View)

Numbers reference image above:
1 Left button
2 Right button
3 Scroll wheel
4 Forward button
5 Backward button
6 Connection-mode lights
  • White LED Blinking: Device is not connected to the computer
  • LED Lighting Solid White: Device is connected to the computer
  • Amber LED Blinking: Device battery is low
7 Connection-mode button
8 PPID label
 

Bottom view

SLN320535_en_US__4image(14518)

(Figure.4 Dell MS5320W Mouse Bottom View)

Numbers reference image above:
1 Optical sensor
2 Power switch
 

Installing the battery

  1. Locate the slot on the side of the mouse cover. Using your fingertip, pry open the cover

    SLN320535_en_US__5image(14425)

    (Figure.5 Remove Cover)

  2. Remove the USB dongle from its compartment

    SLN320535_en_US__6image(14426)

    (Figure.6 Remove USB dongle)

  3. Install the AA battery into the battery compartment

    SLN320535_en_US__7image(14427)

    (Figure.7 Install Battery)

  4. Replace the mouse cover

    SLN320535_en_US__8image(14428)

    (Figure.8 Replace Mouse Cover)

  5. Slide the power switch down to turn on the mouse

    SLN320535_en_US__9image(14429)

    (Figure.9 Power switch ON/OFF)

Pairing with a USB dongle

SLN320535_en_US__10icon Note: You can connect a device to your wireless mouse using the Dell Universal pairing.
 

  1. Install the Dell Universal USB dongle to the USB port on your computer

    SLN320535_en_US__10icon Note: The RF device is pre-paired in the factory.

    SLN320535_en_US__12image(14430)

    (Figure.10 USB Port)

  2. The connection-mode light (1) on the mouse turns on to indicate the Dell Universal

    SLN320535_en_US__13image(14440)

    (Figure.11 Connection Mode)

  3. The mouse is paired with your USB device

    SLN320535_en_US__14image(14431)

    (Figure.12 Connection By USB)

    pairing, and then turns off.

Pairing your mouse using Bluetooth

  1. Press the connection-mode button twice on your mouse (within 3 seconds) until the connection-mode light (2) turns on indicating that the second-Bluetooth connection is selected

    SLN320535_en_US__15image(14432)

    (Figure.13 Connection By Bluetooth)

  2. The connection-mode light (2) blinks for 3 minutes, indicating your mouse is in the pairing mode

    SLN320535_en_US__16image(14433)

    (Figure.14 Connection By Bluetooth)

  3. Pair your mouse with your Bluetooth-enabled computer:

    1. In Windows Search, type Bluetooth

    2. Click Bluetooth and other device settings. The Settings window appears

    3. Click Bluetooth & other devices. Ensure that the Bluetooth is turned on

    4. From the list of devices, click Dell Mouse

    SLN320535_en_US__10icon Note: If Mouse MS5320W is not listed, ensure that the pairing mode is enabled on the mouse.

  4. Confirm that the pairing process on both mouse and device

    The second-Bluetooth connection light turns solid white for 3 seconds to confirm the connection is established, and then turns off. After the mouse and a device are paired, they connect automatically when Bluetooth is enabled and they are within the Bluetooth range

    SLN320535_en_US__18image(14434)

    (Figure.15 Connection By Bluetooth)

Pairing device three using Bluetooth

SLN320535_en_US__10icon Note: You can connect a third device to your wireless mouse using Bluetooth.
 

  1. Press the connection-mode button twice on your mouse (within 3 seconds) until the connection-mode light (3) turns on indicating that the Third-Bluetooth connection is selected

    SLN320535_en_US__20image(14436)

    (Figure.16 Third-Bluetooth Connection)

  2. The third-Bluetooth connection light (3) starts blinking to confirm the pairing mode is enabled

    SLN320535_en_US__20image(14436)

    (Figure.17 Third-Bluetooth Connection)

  3. Pair your mouse with your Bluetooth enabled computer

    1. In Windows Search, type Bluetooth

    2. Click Bluetooth and other device settings. The Settings window appears

    3. Click Bluetooth & other devices. Ensure that the Bluetooth is turned on

    4. From the list of devices, click Dell Mouse

The third-Bluetooth connection light turns solid white for 3 seconds to confirm the connection is established then dims off. After the mouse and a device are paired, they connect automatically when Bluetooth is enabled and they are within the Bluetooth range.

SLN320535_en_US__22image(14437)

(Figure.16 Third-Bluetooth Connection Success)

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Troubleshooting

 

Problems Possible causes Possible solutions
Unable to pairthe mouse to the computer using Bluetooth The Bluetooth icon on the computer does not light up when connecting the mouse to the computer.
  1. Check the battery level.
    • If the mouse uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the mouse off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light will not turn on.
  3. Restart your computer.
  4. Check the operating system is Windows 10/Windows 8/Chrome/Android.
  5. Ensure that the mouse is set to Bluetooth Low Energy (BLE) mode on your computer. For more information, see the documentation that came with your computer.
  6. Turn off then on, and then turn on the Bluetooth. Low Energy (BLE) mode on your computer. For more information, see the documentation that came with your computer.
Mouse pointer does not moveLeft/Left or right buttons does not work The mouse pointer is not responding/No response when the left or right mouse button is pressed
  1. Check the battery level.
    • If the mouse uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the mouse off, and then turn it on again. Check if the battery-status light is flashing amber ten times, indicating that the battery power is low. If the battery is fully depleted, the battery status light will not turn on.
  3. Restart your computer.
Unable to pair the mouse with the computer Wireless pairing error message is received while pairing the mouse with the computer
  1. Check the battery level.
    • If the mouse uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the mouse off, and then turn it on again. Check if the battery-status light is flashing amber ten times, indicating that the battery power is low. If the battery is fully depleted, the battery status light will not turn on.
  3. Restart your computer.
Wireless connection is lost Previously paired mouse no longer works on the computer
  1. Ensure that the USB dongle is connected directly to your computer. Avoid using the port replicators, USB hubs, and so on.
  2. Change the USB port. Insert the USB dongle into another USB port on your computer.
 

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Additional Information

 

Dell Mouse Support Site
Learn how to use and troubleshoot problems with the mouse you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

For the DELL MS5320W User Guide, browse to the Dell MS5320W Online Manual Page, and then touch or click View PDF to the right of Alienware 310M RGB Gaming Mouse User Guide, located in the Manuals and Documents section.

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Propriedades do artigo
Número do artigo: 000129191
Tipo de artigo: Solution
Último modificado: 20 nov. 2020
Versão:  2
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