Data Domain: How to gather TSR logs on PowerProtect DD3300, DD6900, DD9400, DD9900, and DP4400

Applies to:

• All Data Protection Appliances utilizing the Dell PowerEdge Platform:
  • PowerProtect DD3300
  • DD6900
  • DD9400
  • DD9900
  • DP4400
• Dell PowerEdge Gen 13 and Gen 14 servers.

Purpose:
This article details the basic steps to generate a TSR log bundle (also known as SupportAssist) for PowerProtect systems based on Dell PowerEdge 14G servers.

The Technical Support Report (TSR) is a collection of logs for the Dell Server platform gathered from the iDRAC interface (To Configure iDRAC, see Installation Guide for relevant product on dell.com/support).

These logs are used by Support to troubleshoot a variety of issues.

Procedure:

1. Log in to iDRAC (Internet Browser connected to iDRAC IP display login screen of iDRAC UI).
2. Navigate to the Maintenance tab.
3. Select Support Assist tab.
4. Select Start a Collection button.
5. Select All logs to be included in the bundle, then click Collect to start the log generation.             

6. Once the log collection is completed, select OK to start the download to your workstation.          

7. Upload to Dell Support with your preferred method. 

• Attach to Service Request. 

• Request FTP directory from Support.

1. Unzip the TSR file.
2. Browse to the 'tsr' folder contained within. 
3. Open the 'viewer.html' file using a Web Browser (such as Chrome)
4. Use the menus to browse to relevant or required content.

• KB article 21505: How to: Connect to iDRAC via USB (All Data Protection Appliances on the Dell PowerEdge Platform) - if IP connection is not available. (Log in to Dell Support is required for access to article.)
• See Product Installation Guides (on Dell.com/support ) for details on configuring iDRAC.
• KB article 22891: How to generate ESXi host logs and vCenter Support Bundle from the command line? (Log in to Dell Support is required for access to article.)
• KB article 11126: IDPA: How to create and download a log bundle.
• KB article 22859: Avamar: How to run "getlogs" to gather Avamar server logs. (Log in to Dell Support is required for access to article.)
• KB article 22926: Data Domain: How to collect/upload a support bundle (SUB) from a Data Domain Restorer (DDR). (Log in to Dell Support is required for access to article.)
• Perc Logs (from ESX):
  • #perccli show (Gather relevant Controller Number - Examples below are for Ctl 0)
  • #perccli /c0 show termlog > termlog.txt 
  • #perccli /c0 show events type=includedeleted >perc_events.log