문서 번호: 000177767
Keyboard Lights not Working on Alienware Laptops
요약: After installing or updating the Alienware Command Center application the lights or your keyboard may stop working. This problem can be experienced in the Alienware M15 R2, Alienware M17 R2, Alienware 15 R4, Alienware 17 R5 and Alienware Area-51m laptops. ...
문서 콘텐츠
증상
The keyboard light on your Alienware laptop stops working after installing or updating Alienware Command Center. Also, a Keyboard HID device shows missing from device manager.
Affected products
- Alienware Area-51m
- Alienware M15 R2
- Alienware M17 R2
- Alienware 15 R4
- Alienware 17 R5
원인
Cause information is not available.
해결
Download and install the latest version of Alienware Command Center (Version 5.2.63.0 or higher) from Dell Drivers and Downloads page.
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Browse to the Dell Drivers & downloads page:
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Locate the Alienware Command Center Application on the list and click Download.
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Open File Explorer and browse to the location where the downloaded file is saved.
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Double-click the setup file and follow the on-screen instructions to complete the installation process.
추가 정보
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- Resolve Alienware FX Lighting Issues
- Lights go off on boot on Alienware laptops
- How to Remove and Reinstall the Alienware Command Center
- Installing and Configuring the Alienware Command Center Software for your Alienware Gaming Keyboards and Mice
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문서 속성
영향을 받는 제품
Alienware 15 R4, Alienware Area-51m, Alienware 17 R5, Alienware M15 R2, Alienware M17 R2
마지막 게시 날짜
24 7월 2023
버전
5
문서 유형
Solution