Dell P1424H Portable Monitor Usage and Troubleshooting Guide

The key features of the Dell P1424H monitor are:

• 35.56 cm (14.0 in.) viewable area (measured diagonally)
• 1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions
• Dynamic contrast ratio (700:1)
• Digital connectivity with USB Type-C
• Dual USB Type-C port supports DP Alternate Mode, power pass through and power delivery 65 W
• Tilt adjustment capabilities
• Plug-and-play capability if supported by your computer
• On-Screen Display (OSD) adjustments for ease of setup and screen optimization
• Less or equal Power consumption of 0.3 Watt in Standby mode
• Optimize eye comfort with ComfortView
• Arsenic-free glass and mercury-free panel
• BFR and PVC free monitor (excluding external cables)
• RoHS Compliant
• Energy Star Certified
• EPEAT registered where applicable.
  EPEAT registration varies by region. See EPEAT Registry for registration status by region.
• Energy Star Certified
• Compatible with Dell Display Manager 2.1 and above

This section provides some technical specifications of the Dell P1424H monitor. For more information, see the user manual of the Dell P1424H monitor.

Sleeve

When you are shipping or storing this portable monitor, the sleeve supplied with it can help to protect your monitor from damage.

Figure 1: Protective sleeve for Dell P1424H monitor

Connecting your monitor to the computer

To connect your Dell P1424H monitor to your computer:

1. Turn off the computer.
2. Connect the power cable to the monitor.
3. For normal usage, connect the USB Type-C cable between the computer or mobile and the monitor.

   
   Figure 2: Connecting a computer or Mobile with USB-C to Dell P1424H monitor

4. Turn on the monitor.

   
   Figure 2: Power button on the right-side of Dell P1424H monitor

5. Turn on the computer.

For additional product-specific information, see the user manual of the Dell P1424H monitor.

Dell P1424H monitor orientation must always be in landscape mode. Dell P1424H must not be rotated either to 180° (landscape) or 90° (portrait).

Using the tilt adjustment

The monitor stand allows you to tilt the monitor to set the most comfortable viewing angle.

Figure 4: Tilt Adjustment on Dell P1424H monitor

Use the buttons on the left of the monitor base to access the ComfortView on-screen display (OSD) menu of the monitor. To access the on-screen display (OSD) menu, press Button 1 (Figure 5) on the left of the monitor.

To learn more about navigating through the on-screen display (OSD) menu, see the user manual of the Dell P1424H monitor.

Figure 5: Dell P1424H front panel buttons

Diagnostic test helps determine if Dell monitor is normal when faced with blank screen, blurry image, flickering or other abnormalities.

Verify that the monitor is working correctly by running a diagnostic test if you experience the following symptoms.

• Your computer does not turn on or shows any sign of power.
• Your computer does not show any indication of activity, the screen is blank and does not display the Dell logo during start-up.
• Your computer gets stuck at the Dell logo screen or does not respond to any keys during start-up.
• You cannot see any display on the screen.
• You hear the windows chime, but the monitor screen is blank.

Self-Test Feature Check

Your Dell P1424H monitor provides a self-test feature check that allows you to check if the monitor is functioning properly. When the monitor is connected to the computer but the screen stays dark, run the monitor self-test by following these steps:

1. Turn off the computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper self-test operation, disconnect the USB Type-C cable from the back of the computer.
3. Turn on the monitor. A floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white.
4. This dialog box also appears during normal computer operation, if the video cable becomes disconnected or damaged.
5. Turn off the monitor and reconnect the video cable.
6. Turn on the computer and the monitor.

If the screen remains blank, check the video card (GPU) and computer, because the monitor is functioning properly.

Built-In Self-Test or Built-In Diagnostics

Your Dell P1424H monitor has an integrated diagnostic tool. Hardware diagnostic helps determine if the screen abnormality issue is with the monitor or the video card on your computer.

If you observe any screen anomalies, you should isolate the monitor by performing the built-in diagnostics (BID).

1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the USB Type-C cable from the back of the computer or the monitor. The monitor will now enter self-test mode.
3. Press and hold the ComformView OSD Menu button or Button 1 for 3 seconds.
4. Use Button 2 to switch pattern.
   A gray test pattern appears at the beginning of the diagnostic program.
5. Carefully inspect the screen for abnormalities.
6. Use Button 2 to change the test patterns.
7. Repeat steps 5 and 6 to inspect the display in red, green, blue, black, white, and text screens.
8. When in White color test screen, check for white color uniformity and if there white color appears such as greenish or reddish.
9. Use Button 2 to end the diagnostic program.

Figure 6: Dell P1424H front panel buttons

If you do not detect any screen abnormalities in the diagnostics test, the monitor is functioning properly. Check the video card (GPU) and the computer.

If you notice any abnormalities in the diagnostics test, contact Dell Technical Support for repair options.

During the manufacturing process, it is not uncommon for one or more pixels to get stuck in an unchanging state. Such pixel issues are hard to see and do not affect the display quality or usability. Learn more about Dell Display Pixel Guidelines.

The following table contains information about troubleshooting common display-related issues on your Dell P1424H monitor.

Alternatively, learn How to Troubleshoot Display or Video Issues on a Dell Monitor or check our Dell monitor self-help guide.

Learn how to view or download the Manuals and Documentation for your Dell Product.

• Dell P1424H User’s Guide
• Dell P1424H Quick Setup Guide
• Dell Display Manager User’s Guide