When troubleshooting issues regarding NetWorker backup, clone, or recover operations, it may be necessary to review the
ddfs.info
logs from the Data Domain. This log can be collected using one of the following processes.
Support Bundle
Log in to the
Data Domain web management user interface and generate a support bundle under
Maintenance>
Support >
Support Bundles.
Note: The ddfs.info
log can be collected by generating a mini bundle.
The
ddfs.info
log is found under
\ddr\var\log\debug
.
CIFS Mountpoint
A CIFS mount point can be created on the Data Domain and mounted on a Windows system with network access to the Data Domain. The
ddfs.info
log file can be copied directly from the Data Domain to the windows system.
- Log in to the Data Domain over SSH using the sysadmin account.
- Create the CIFS share:
Syntax:
cifs share create name path path clients allowed_clients
Example:
sysadmin@ddve# cifs share create logs path /ddvar/log/debug clients 192.168.9.0/24
Share "logs" has been created.
Note: The allowed_clients
can be replaced with a specific IP FQDN address, network address, or * depending on if you want to restrict CIFS share access to a specific host, network, or open it up to be accessible across networks. In addition to address restrictions, user authentication must be met before you can access the CIFS share.
- On the Windows client that is specified or with access to the Data Domain, create a mountpoint using:
\\DD_ADDRESS\logs
When prompted, enter the sysadmin or ddboost username and password.
- Collect the
ddfs.info
log from the mountpoint:
![DD CIFS Share Access](https://supportkb.dell.com/img/ka06P0000011EEoQAM/ka06P0000011EEoQAM_en_US_1.jpeg)
- To delete the CIFS share from the Data Domain, run:
Syntax:
cifs share destroy name
Example:
cifs share destroy logs