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System hangs during warm reboot at Critical Memory Initialization Error for PowerEdge T130, R230, R330 and T330 servers

概要: Several PowerEdge server models (T130, R230, R330, T330) are encountering the error message: "Critical Memory error An error was detected during memory initialization". This article will walk you through resolving that error. ...

この記事は次に適用されます: この記事は次には適用されません: この記事は、特定の製品に関連付けられていません。 すべての製品パージョンがこの記事に記載されているわけではありません。

現象

PowerEdge T130, R230, R330 and T330 servers may report a Critical Error during scheduled warm reboots (Figure 1 [English-only]):

SLN303868_en_US__1Memory-not-configurable-POST

Critical: Memory Error - An error was detected during memory initialization.

Figure 1: The Critical Memory Error message


The Hardware System Event Logs in the iDRAC/BMC Controller will log an error (Figure 2 [English-only]): 

SLN303868_en_US__2Memory-not-configurable-SEL

Memory is detected, but is not configurable.

Figure 2: The System Event Log


The LifeCycle Controller Log will record an error (Figure 3 [English-only])

SLN303868_en_US__3Memory-not-configurable-LCC

PST0129 - Memory is detected, but is not configurable. 

Figure 3: The LifeCycle Controller log


Chassis with an LCD Display will scroll an error (Figure 4 [English-only]):

SLN303868_en_US__4Memory-not-configurable-LCD

PST0129 Memory is detected, but is not configurable. Check memory devices. 

Figure 4: LCD display error



原因

-

解決方法

BIOS 1.4.5 introduced new Intel Memory Reference Code (MRC) that contains a critical memory initialization fix. Please update to BIOS release 1.4.5 or newer to resolve this issue. 

BIOS 2.0.8 that will introduce an additional changes to the System Event Log (SEL) messaging to aid in isolation for any systems that continue to encounter "Memory Detected, but Not Configurable" messages. BIOS 2.0.8 will introduce robust System Event Log (SEL) messaging to help isolate failure point:
  • "No memory is detected" - logged event when no memory is detected
  • "Memory is detected, but is not configurable" - logged event for memory initialization error.
  • "BIOS POST memory test failed" - logged event for memory test error
  • "Incorrect memory configuration" - logged event for unsupported DIMM, Non-ECC DIMM and mixed DIMM

How to download the latest BIOS:

Dell Server PowerEdge R330/R230/T330/T130 BIOS or latest available

Fixes & Enhancements

Fixes

  • -System may stop responding at "Loading BIOS Drivers" bar after the system is turned on.

Enhancements

  • Updated the Intel processor and Memory Reference Codes to production version 4.1.0.1 (or newer)
  • Updated the microcode of the following Intel processors to version 0x48 (or newer):
    • Intel Xeon Processor E3-1200 v6 Product Family
    • Intel Core Processor i3-7000 Product Family
    • Intel Pentium Processor G4600 Product Family
    • Intel Celeron Processor G3930 Product Family
  • Updated the microcode of the following Intel processors to version 0xA0:
    • Intel Xeon Processor E3-1200 v5 Product Family
    • Intel Core Processor i3-6000 Product Family
    • Intel Pentium Processor G4400 or G4500 Product Family
    • Intel Celeron Processor G3900 Product Family
  • Updated the Intel Server Platform Services (SPS) and Manageability Engine (ME) firmware to production release SPS_E3_04.01.03.21 (or newer).
  • Added support for the system running with 2400MHz Dual Inline Memory Modules (DIMMs).
  • Added support for displaying video from the external graphic card.
  • Enhanced reliability support for the system memory test.

対象製品

PowerEdge R230, PowerEdge R330, PowerEdge T130, PowerEdge T330
文書のプロパティ
文書番号: 000141817
文書の種類: Solution
最終更新: 13 10月 2021
バージョン:  4
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