The Dell P4317Q 43 inch Multi-Client Monitor increases productivity for specialized users in a single array configuration offering crisp text, graphs and colors.
- 4K large screen experience: The 43" display with high-performance monitor scalar offers exceptional clarity up to Ultra HD 4K.
- Multi-client capabilities: Connect up to four independent clients to a single monitor with customized views, all without bezel breaks, so you can take total command of your tasks.
- Simplify multi-monitor setups: Fewer cables, single mount setup and RS232 connection offer easy manageability.
As with any complex specialized device, there are specific issues that my be encountered when using this new technology. The troubleshooting steps below may assist you in resolving issues you may encounter when using the Dell P4317Q 43 inch Multi-Client Monitor.
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P4317Q may experience slight Image Retention when a static image is displayed on the screen over extended periods of time. This is normal IPS panel behavior.
Workaround: Do one or more of the following:
- Use the Power Management feature from your system to turn off the monitor at all times when the display not in use.
- Use a dynamically changing screensaver.
- Run LCD Conditioning to reduce minor cases of Image Retention.
- Go to the Monitor On-Screen Display (OSD) Menu, select Others, select LCD Conditioning
- Select "Enable"
- Let LCD Conditioning run for 20 minutes.
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Note: Some Light leakage will exist on all monitors and this is normal in the monitor industry.
Light leakage should not be inspected in dark room.
All monitors are inspected per industry standard, which is with 150lux ambient lighting (similar to typical office lighting). Any visual inspection should be done in the same manner.
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The P4317Q is factory tuned to provide the best viewing performance for office and graphics productivity usage. On certain applications with fast moving images (e.g. fast moving games), imaging ghosting, which appears as a trailing shadow, may occur.
If you encounter this issue, change the Response Time.
- Go to the Monitor On-Screen Display (OSD) Menu
- Select Display, then select Response Time
- Switch between Normal or Fast to find the best performance for your application
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The black bars on the screen (aka shadowboxing) are present because the monitor is displaying the image based on it's original resolution aspect ratio.
To fill the screen in 2 PBP Mode:
- Go to the Monitor On-Screen Display (OSD) Menu
- Select PIP/PBP, then select PBP Size
- Select the Fill option
Note: This setting may make the image appear stretched as the image is not displayed at the normal aspect ratio.
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When using PBP (Picture-By-Picture), PIP (Picture-In-Picture), the audio can only come from a single source. If the wrong source is selected, there will be no sound.
To change the display configuration to the desired audio source:
- Go to the Monitor On-Screen Display (OSD) Menu
- Select Audio, then select Audio Source
- Select the appropriate source window (1, 2, 3 or 4) option
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Max screen resolution is only 1920x1080 on D-Sub Video Graphics Array (VGA) connection
The maximum resolution on Video Graphics Array (VGA) is 1920x1200@60Hz. This is VGA bus limitation.
If you need to display a higher resolution, please use the High Definition Multimedia Interface (HDMI) or DisplayPort (DP) input connections for the display.
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Note: Some USB devices like external portable HDD may require higher electric current. Connect the device directly to the computer system instead of using the monitor USB port.
USB downstream ports do not work or USB ports works intermittently.
Troubleshooting Steps
- Check that your monitor is turned On.
- Reconnect the upstream USB cable to your computer.
- Reconnect the USB peripherals (downstream connector).
- Switch Off and then turn On the monitor again.
- Reboot the computer.
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If the performance of your USB 3.0 peripheral is slow when attached to the P4317Q display, try the following steps:
- Check that your computer is USB 3.0-compliant.
- Some computers have USB 3.0, USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.
- Reconnect the upstream cable to your computer.
- Reconnect the USB peripherals (downstream connector).
- Reboot the computer
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No connection from Mobile High-Definition Link (MHL)
- Ensure your MHL cable and MHL device are MHL certified.
- Check that your MHL device is turned On and not in Standby mode.
- Check physical MHL cable connection is corresponding to input source selected on OSD Menu i.e., HDMI (MHL)1 or HDMI (MHL)2.
- Wait for 30 seconds after connecting MHL cable as some MHL devices require longer connection/recovery time.
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When viewed from an angle, slight edge truncation observed at 4 edges of the screen
- This is due to the panel design.
- To view the full screen, user can enable the Underscan feature which reduces the display area slightly.
- To enable Underscan, go to OSD Menu, Select Display, then select Underscan.
Note: This is the standard monitor behavior.
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USB Type-C Dock Can't Wake from sleep
When connected via a USB Type-C Dock, the monitor intermittently does not wake from Sleep mode.
- Turn off Monitor Sleep from OSD. To do this, go to OSD Menu, select Display, select Monitor Sleep, select Never
- Alternatively you can update the firmware on the monitor.
- Download the Dell P4317Q Monitor ISP Application (Currently M2C103) from the Dell support Website
- Extract the firmware package on your computer
- Open the Firmware Update utility application file and follow the on screen instruction to update the firmware.
Note: The firmware file has been pre-loaded to the utility. There is no need to browse for the firmware file
- Once firmware update is completed, power off and on your monitor.
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This is a Intel graphics issue. When in the Extended Mode, Windows opened in the Extended Screen will shift to the Main Screen upon the display waking from sleep.
- Turn off Monitor Sleep from OSD. To do this, go to OSD Menu, select Display, select Monitor Sleep, select Never
- Alternatively you can update the firmware on the monitor.
- Download the Dell P4317Q Monitor ISP Application (Currently M2C103) from the Dell support Website
- Extract the firmware package on your computer
- Open the Firmware Update utility application file and follow the on screen instruction to update the firmware.
Note: The firmware file has been pre-loaded to the utility. There is no need to browse for the firmware file
- Once firmware update is completed, power off and on your monitor.
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The Screen appears to flicker when displaying certain background (especially different levels of Gray) with a low monitor brightness setting (e.g. below 70%).
- Try changing to a different background (e.g. non-gray), or increasing brightness setting (above 70%).
- Alternatively you can update the firmware on the monitor.
- Download the Dell P4317Q Monitor ISP Application (Currently M2C103) from the Dell support Website
- Extract the firmware package on your computer
- Open the Firmware Update utility application file and follow the on screen instruction to update the firmware.
Note: The firmware file has been pre-loaded to the utility. There is no need to browse for the firmware file
- Once firmware update is completed, power off and on your monitor.
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A tearing issue may occur when user try to stitch 4 individual video sources into one full screen. This happens using AMD Radeon Graphics card.
P4317Q is capability of displaying one 4K2K in full using 1 HDMI or 1 DP cable. There is no need to stitch 4 individual sources to form one full screen.
If screen stitching is needed, you can try the following:
- Right Click and Choose AMD Radeon Settings
- Select EyeFinity Tab
- Select Quick Select Up for automatically creating an EyeFinity Display Group
- Once the EyeFinity Display Group has been created, the setup is complete. If are you satisfied with the EyeFinity group, you may close AMD Radeon Settings.
- With an EyeFinity display group created, the following options should be available in the Eyefinity section:
- ** Discard – Removes the Eyefinity display group and revert to the previous display configuration
- ** Arrange Displays –Adjust the position of each display in the EyeFinity display group
- ** Advanced Setup – Additional display group settings. Refer to the Advanced Setup section of the article
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Due to a graphics bandwidth issue, connecting multiple video inputs from the same system to the same monitor may lead to some screens appearing as blank. This is a graphics bandwidth issue, not a failure of the display.
Potential Scenario:
- 44 Inputs(FHD) to P4317Q from a HP Thin Client (HPt730)
- 2 Additional QHD inputs to 27" QHD monitor from the same HP thin Client (HPt730)
The HP T730 does not have enough bandwidth to support 6 inputs with displays above 1920 x 1080@60 Hz resolution :
** 3840 x 2160 @60Hz generally requires 500M of bandwidth.
So T730 can support 2 ports (500MHz x 2 = >1000M => 3840 x 2160@60Hz)
Support 4 Ports ( 1000M / 4 => 250M => 3840 x 2160@30Hz)
Support 6 Ports (1000M / 6 => 167M => 1920 x 1080@60Hz)
** P4317Q 4 Ports (1920x1080@60Hz) + U27 2 Port (2560x1440@60Hz) => bandwidth is over the 500M
Note: Default refresh rate is 60 Hz. When configuring support for three or 4 displays @ UHD/4K resolution the screen refresh rate must be changed in the screen resolution settings to 30 Hz.
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