How to gather Diagnostics on Dell EqualLogic FluidFS 7500･76x0 version3.x

Gathering Diagnostics

1. Log in to the Group Manager.

2. Expand Tools menu on the left bottom and select Diagnostics reports.
   

3. On the Welcome screen click Next.

4. On the Getting Started screen, check if Generate NAS cluster diagnostics is selected and click Next.

    

   Enter the inquiry number issued by technical support in the Case number field or leave it blank.

   If the EqualLogic Diagnostics need to be gathered at the same time, select Generate PS Series diagnostics as well.

    

   

5. If Generate PS Series diagnostics is selected in step 4, Selected Members screen is displayed.
   Confirm the target members that Diagnostics is gathered and click Next.
   If this option is not selected in step 4, go to step 7.

6. On the PS Results Output screen click Next.
   If Generate PS Series diagnostics is selected in step 4 and send results by email, details can be set up on this screen.

7. On the NAS Results Output screen, take a note of gathered NAS Diagnostics destination information and click Next.
   

8. On the Summary screen, confirm the information and click Finish.

    

   It may take, depends on the system configuration, about 10～20 minutes to gather Diagnostics.

   

9. Access to the following address by FTP with grpadmin account.

   • Host name: IP address confirmed in step 7
   • Port number: 44421

10. "diags-date.tar" file is output in the directory logged in.
    Example: diags-02_May_2019-15_14_59-0000.tar
    Confirm the date and time of Diagnostics gathering is the same as those of Diagnostics execution and save the file in any location in local.
    "diags-date.tar" is the following files are consolidated by tar.

    • Summary.xxxxxxx.date.tar.gz：NAS appliance log
    • Logs.xxxxxxx.date.tar.gz：archive log

     

    To export each report to your local system please FTP to storage then navigate to diagnostics→archive→GeneralSystemDiagnostic, here is where you will locate the diagnostic reports confirm the date and time and copy them to your local system.

If the file does not exist but only "inprogress" file exists please contact Dell technical support.

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